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- Yesterday
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Hi, It looks like an uninstallation is ongoing. Please wait until it's finished. Web Companion isn't malware, it's trying to help you protect the computer from malware.
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RIGHT NOW! Explain to me how I get rid of "Ad-Aware Web Companion" malware! I don't give you permission to send me emails!
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THISISMALWARE joined the community
- Last week
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aw awa aw joined the community
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Disappearing adaware ignore list
CeciliaB replied to specopsbarton's question in adaware antivirus 12
@specopsbarton The developers want to see the screen shots of the ignore list and to know which files/folders that you have added, it isn't enough with the "IgnoreList.db" according to them. -
Unable to download definitions files
nobodyyz replied to nobodyyz's question in adaware antivirus 12
not that i can remember.. i tried to install adaware in a vm on my pc.. had the same issue as well -
Unable to download definitions files
CeciliaB replied to nobodyyz's question in adaware antivirus 12
Do you know anything that changed in the computer around the time when adaware antivirus no longer could update def.? -
Unable to download definitions files
nobodyyz replied to nobodyyz's question in adaware antivirus 12
Nope, no proxy, no VPN. My PC connects to the router via LAN, and through the router out. The update of definitions was working previously. -
Unable to download definitions files
CeciliaB replied to nobodyyz's question in adaware antivirus 12
Hi again, Do you connect to internet through a proxy server or VPN server? Please check here: Settings - Network and Internet VPN and Proxy in left column If you don't know how to interpret the information, please take screen shots and attach to your reply. -
klotza1 joined the community
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Hi intel, Which error do you get when you try to install, register and activate adaware antivirus the normal way?
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Webcompanion.UI.AppCore.Services.InstallerService exception
CeciliaB replied to LavaScamCompany's question in Ad-Aware Web Companion
Hi, Nice that you solved your problem and wrote the solution :) In the rules that adaware software (Lavasoft) has for the companies that want to include WebCompanion with their installation files, those companies must let you choose weather you want to install WebCompanion or not. If you didn't get a choice, adaware software would like to know which program that you installed to be able to talk to that manufacturer. Note that all information I have comes from adaware software, I'm not a specialist in their products, they are. Therefore the staff isn't useless, they provide me with a lot of useful information when I forward the questions here to them, and neither the company nor their products are scams. -
Timeme joined the community
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hi i wanna ad-aware antivirus with key please thank you
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intel joined the community
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Webcompanion.UI.AppCore.Services.InstallerService exception
LavaScamCompany replied to LavaScamCompany's question in Ad-Aware Web Companion
Here's how I resolved the problem: After trying to get all the fixes to work, but getting nothing but errors, I went to Lavasoft folder and re-installed the program from there (they have an installer there), then removed the program again, re-configured my firefox settings (such as open closed tabs when re-opening firefox) and restarted computer. The Lavasoft folder is gone, the error message is gone, so I hope it worked. Lavasoft and it's staff are useless. The only one who deserves some recognition is CeciliaB, for trying to help people... and she's a volunteer. I hope I never have to come here again and I'll be sure to spread the word of this scummy company. -
Webcompanion.UI.AppCore.Services.InstallerService exception
LavaScamCompany posted a question in Ad-Aware Web Companion
Just like everyone else, I accidentaly installed this malware and I got this pop up (Webcompanion.UI.AppCore.Services.InstallerService exception) after I uninstalled. Nothing suggested here has helped but I do have the FRST log files to PM, if someone is able to help out. Really scummy operation from an adware "removal" company. I should be working, but this crap is messing with my computer. Also, thanks for hijacking my browser. Re-install won't work, the app doesn't show up in remove program list, KomodiaFix gives error, all webcompanion files are still present in directory. -
LavaScamCompany joined the community
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Disappearing adaware ignore list
CeciliaB replied to specopsbarton's question in adaware antivirus 12
My contact person hasn't received any information from the developers, he will ask again. -
Unable to download definitions files
CeciliaB replied to nobodyyz's question in adaware antivirus 12
You're welcome :) My contact person will ask the developers for more suggestions. -
Disappearing adaware ignore list
CeciliaB replied to specopsbarton's question in adaware antivirus 12
Sorry, no reply from my contact person yesterday (Monday). - Earlier
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Disappearing adaware ignore list
specopsbarton replied to specopsbarton's question in adaware antivirus 12
Hello, any new informations from adaware about this problem? -
ThornThan joined the community
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Unable to download definitions files
nobodyyz replied to nobodyyz's question in adaware antivirus 12
Thanks for the support! -
Unable to download definitions files
CeciliaB replied to nobodyyz's question in adaware antivirus 12
Hi, Thanks :) I'll ask my contact person for more suggestions on Monday. -
Unable to download definitions files
nobodyyz replied to nobodyyz's question in adaware antivirus 12
Hi, Tried what is mentioned. But i still get the same error. -
Unable to download definitions files
CeciliaB replied to nobodyyz's question in adaware antivirus 12
Hi again, Unfortunately the error code in the log file doesn't tell the exact problem, but they suggest this: In Windows Explorer find this folder: c:\Program Files\adaware\adaware antivirus\Antimalware Engine Rename its sub-folder definitions to something else, e.g. definitions.old. Turn off the firewall of the computer. Try to update adaware antivirus. Turn on the firewall What's the result? -
hasnat changed their profile photo
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Hi @Rose-Dew, I'm sorry for your problem too, and you're welcome back with necessary information (see other posts) if you don't get a reply from the support team.
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I also received an e-mail saying my subscription was "successfully renewed". However, same as the OP, I was not sent an activation key. So now my Adaware Antivirus is actually saying it's "not activated" and the protection is "inactive". I can see how people get upset when subscriptions are renewed when the actual product is not active. I sent an e-mail to [email protected], the feature "contact support" has disappeared from Adaware for me. I really hope I will be responded to sooner than to the OP. But... wouldn't it be GREAT if people were actually sent either activation codes or information on how to otherwise reactivate their software after renewing a subscription? I think it would be. Rose
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Unable to download definitions files
CeciliaB replied to nobodyyz's question in adaware antivirus 12
Hi, Thanks for the logs, I've forwarded the link to my contact person at adaware software. -
And now the account is gone.
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Sorry, I'll send an email to him to remind him to check his PM:s. At the moment I'm the only one replying to general questions about the products, but as you can see there are few questions, not much time that is required. Staff from adaware software take care of the false positive forum.
