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    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/

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  3. Activation Failed

    Hi jzha5198, Have you this file in the computer? C:\Program Files\adaware\adaware antivirus\adaware antivirus\12.2.889.11556\lavalicense.dll Please, send me a PM with the key you're trying to use and your email address (don't post in this topic since it's private information) to let adaware software check them. Adaware software can't see that you've tried to activate in the log files. Please, try to activate again and then immediately collect adaware log files (the other files aren't necessary this time).
  4. Activation Failed

    Hi, Im trying to activate Adaware. i got the license key but when i put it in, it keeps saying activation failed. Logs and details attached. Note: i excluded the msi_cache folder in C:\ProgramData\adaware\adaware antivirus as this would of brought the Zip file to over 300MB. Thanks adaware antivirus.zip MSIa4095.zip msinfo.zip
  5. how to solve couldn't create process

    Hi enoch, Ad-Aware version 11 was replaced with adaware antivirus version 12 in February. Any particular reason why you don't want to use the latest version? The above, from attach.txt, can be an indication of a bad hard disk and that can cause many strange errors. The log files seems to be very short. Is your Windows working well?
  6. Earlier
  7. I try to install adware Antivirus but gave me an error saying couldn't create process how can i solve it. I read on the forum you asking people with such problems to answer by submit dds.txt which i have also submitted mine Thanks dds.txt attach.txt
  8. Hi Dow30K, Please, to get help with cleaning your computer follow the instructions in the topic Read This Before You Post!.
  9. The JS:Trojan.Cryxos.1257 is detected and deleted by the software but it keeps coming back and the cycle continues - scan - detect - delete. This virus seems to hijack my IE browser redirecting me to a survey site and or a mock Microsoft Alert site stating that a virus has been detected and to please call some number or they will report me to the authorities. Please help me remove this bug once and for all.
  10. AdAware Registry

    Hi Oldersiddhu, I think it's Ad-Aware Browsing Protection (Security Toolbar) that created those keys. It wasn't really a part of Ad-Aware Antivirus but optional. Isn't it listed separately in the list of installed programs or in the browser's list of installed add-ons and therefore needs a separate uninstallation?
  11. AdAware Registry

    Hello, I need to know if my computer was compromised or if I am just seeing something show up on an AdwCleaner scan as a false positive. I had Ad-Aware installed on my computer at one point. Could these registry entries have come from Ad Aware or another LavaSoft product? PUP.Optional.Legacy, [Key] - HKU\S-1-5-21-367076768-2010601122-3727392110-1001\Software\AppDataLow\Software\adawarebp PUP.Optional.Legacy, [Key] - HKCU\Software\AppDataLow\Software\adawarebp Thanks, EDIT: I installed an old version of adaware, and it appeared to create the " HKCU\Software\AppDataLow\Software\adawarebp" key. If a moderator could just verify themselves or explain why the key persists after uninstallation, that'd be great.
  12. Hi again lankuzek, This is the forum for wanted features in adaware antivirus, but please see the topic OpenGL Error Message: https://forum.adaware.com/index.php?/topic/34969-opengl-error-message/
  13. The new version produces this error message when trying to open AdAware UI. (Just a reminder: On my desktop computer none of the AdAware windows can be displayed (installer, AdAwareDesktop...) unless I open them with my display adapter disabled in Device Manager (ATI Radeon Xpress 1150). If anybody is still willing to help and solve this problem in AdAware, I'm willing to cooperate.)
  14. Hi Darek, You're welcome and I'm glad it's been resolved.
  15. Hi, Cecilia. The problem is solved. Yesterday I installed more than 100 updates of windows update, and today when I turned on the pc, Adaware was working well. Thank you very much for your help
  16. Please, uninstall adaware antivirus from the Control Panel and then run adaware Removal Tool: https://www.adaware.com/removal-tool Restart the computer and then install adaware antivirus again: https://www.adaware.com/antivirus#comparison If still unsuccessful, please create and upload the log files again.
  17. I think I got it. I put the file on google drive and the link is https://drive.google.com/file/d/1jQ-SmR5ozUPr123yLyxKKzJDZTqU9Qnf/view?usp=sharing
  18. No need to apologize If the adaware file is too big to be uploaded, please upload it to a file sharing service, e.g. Dropbox, OneDrive, Google Drive, and link to to file in your reply instead. If you don't know how to use a file sharing service, please ask.
  19. When you paste a file "over" another, the content is rewritten and many synchronization services only copy files. But it's possible that isn't a good way of doing what you want do. I don't use Chrome why I don't know what is stored in that file.
  20. I'm sorry for having communicated in Portuguese. The norton removal tool did not fix the problem. Attached are two of the three files you asked for. The other one has 600mb and I can not load it. msinfo32.zip MSI27aab.zip
  21. If I copy the files, the data is maybe to be duplicate or rewritten, but the synchronize means add only new data to current database. Do I think right?
  22. Hi again, There is no formal support of synchronization now, but maybe in the future. But if you can arrange it yourself, this is the file that needs to be synchronized: %LocalAppData%\Google\Chrome\User Data\Default\Local Extension Settings\ Where %LocalAppData% usually is: C:\Users\"user name"\AppData\Local
  23. Hi B90, Note, this is an English speaking forum. If you didn't run Norton Removal Tool, please do so. Restart the computer, please. If you still get "Service unavailable", please follow https://forum.adaware.com/index.php?/topic/34799-how-to-report-a-problem/
  24. Olá, Acabei de fazer um restauro para o ponto de fábrica a um HP G62-454EP e, assim que o liguei, desinstalei o antivirus Norton que vem de origem juntamente com o Windows 7. Depois de reiniciar fui ao vosso site transferir o Adaware Antivirus Free, e instalei-o. No final da instalação ficou numa janela com uma barra de progresso que nunca chegou a parar, com uma mensagem "A conectar com o serviço". Não vendo o fim à situação, fechei essa janela e reiniciei novamente. Depois de reiniciar tentei abrir o Antivirus e apareceu uma janela com um losango, que diz "Service unavailable". Também utilizo o Adaware Antivirus Free noutro computador pessoal e nunca me apareceu esta mensagem. Gostaria de saber o que posso fazer para resolver este problema. Melhores cumprimentos
  25. Move to another PC

    Hi Darek, Please contact Customer Support and they'll help you. You can do that within the program: https://www.adaware.com/user-guide/help
  26. Move to another PC

    Hi Cecilia, I have Ad-Aware Pro Security. On My adaware i see Download software and View manual options only.
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