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  1. Today
  2. If that doesn't help, please see https://forum.adaware.com/index.php?/topic/37735-paid-for-renewal-ad-aware-reverted-to-free/
  3. Try this link please. https://www.adaware.com/user-guide/license_renewal @CeciliaB, FYI.
  4. Hi, I renewed my yearly subscription for Total Security last month. It was done automatically. Today I have received a notification to upgrade so I run the program and now after to a reboot, it has reverted back to AntiVirus Free. No Product key is visible and it no longer recognised I ever had total security. I'm not going to go and pay again just to get the full package I should already have. Can someone assist me on this and what I need to do? Thanks.
  5. Yesterday
  6. Hi Chemerical One, Please try this: https://www.adaware.com/user-guide/license_renewal
  7. Last week
  8. Anybody know how to enter an activation key after it reverts? Yes, very frustrating Adaware!
  9. Hi @AndyW54, I've informed by contact person in the company.
  10. I have exactly the same issue...just upgraded and reverted back to the free version...yest I renewed about a month ago and received a new license key
  11. Hi Rune, Sorry, you've to contact customer support. Email address: [email protected] Facebook: https://www.facebook.com/officialadaware/ If you haven't received a reply within 48 hours (workdays), you need to check the spam and/or junk folders in the web mail, since sometimes the reply is considered as spam by your email provider. If no a reply is found, you can send me a PM with your email address and license key. I'll then inform my contact person at adaware software (but not in the support team), who will contact the support team and ask why no reply has been sent to you.
  12. So, yeah, I got the paid version in 2019, and renewed it earlier this year. I just did the update, and noticed the firewall wasn't working. It said I had to pay for it, I switched to account->my products and it says that it expired on 4-22-20...but I paid for the renewal and have the e-mail receipt for the renewal...? I am confused? and yes, I know that this is not monitored by customer support; I just wanted to see if I was somehow missing something that I could do myself?
  13. Hi ewallen, Please follow the description in this guide: https://www.adaware.com/user-guide/application_rules to configure the settings of the games. Did that solve your problem?
  14. AdAware is blocking port 3544 that Teredo uses to enable multiplayer through some Microsoft games, such as Forza Horizon 4. I had to uninstall AdAware to play with friends. I already verified that Teredo is enabled and I opened port 3544 on my network. Is there a guide for opening ports within the advanced firewall settings of AdAware 12? I searched the forums but couldn't find one. Thank you!
  15. Hi Ron, It does. No, but you can scan with Defender when you want to do that (according to what I've heard). Yes You shouldn't try to do that since having two antivirus with real-time protection will slow down the computer and might cause crashes or other problems due to conflicts between their drivers.
  16. Hi Alan, As I wrote in my previous post, the forum can't help you, you've to contact the support team.
  17. Earlier
  18. Hello I know Adaware Antivirus Free does not have support. I cannot find thru FAQs nor Community whether Adaware Antivirus Free (real time protection enabled) registers itself to Windows Security Center. Please point me to information regarding Adaware Antivirus Free + Windows Security Center. May I run Adaware Antivirus 12 Free with real time protection enabled side by side with Microsoft Defender AV. Does Windows turn off Microsoft Defender AV with Adware Antivirus 12 Free real time protection enabled? Is there a way to not register Adaware AV 12 Free to Windows Security Center ....to allow Adaware AV 12 Free with real time protection enabled to run side by side with Microsoft Defender AV. Thank you Regards w Repect
  19. Here are a few tips that could help you prevent theft of your WiFi password. Step 1 & 6 are critical.
  20. customer service team. I cancelled my subscription for your product along time ago. You now have re-billed me. As we are in lockdown and Im not working could you please return my subscription as money is real tight. Thanking you in anticipation ,Alan Buckley Product Name: adaware pro security 1-yearOriginal Purchase Date: 2019/08/04Renewal Date: 2020/07/24Renewal Price: 40.50 AUDOrder Number: UEES5MQK
  21. Hi Thrumpton1578, Please attach a screen shot of the screen where you can't do anything, we need to know the infected file.
  22. A full scan of my system shows a Virus, but I cannot deal with it as none of the options work! Where is the "Clean" button?
  23. Hi irvjo, Thanks for the information, I'll forward it to my contact person.
  24. Irvjo, you're welcome. Avanquest Software owns the adaware product now: https://www.avanquest.com/UK/software/adaware-antivirus-professional-506445 https://www.avanquest.com/discover-avanquest/
  25. Hello, I noticed that the Bitdefender files used by Adaware, all are signed with a revoked signature. There are 2 files that are also signed by Microsoft digitial signature (drivers: trufos.sys, gzflt.sys), The microsoft signature is OK, but the BitDefender signature is revoked. The revoked signature has this serial number: 32 3D 9C BC 0C 4D 5E CA E2 34 A4 9D 62 16 65 41 and seems to be the same for all the files. I have not seen any windows warnings. And Adaware seems to be working OK. Still it's unusual. I am not sure if BitDefender revoked the certificate, or if it's a problem with my computer. I have attached a PrintScreen of each file showing the warning that the "A certificate was explicitly revoked by its issuer". Using Windows 7 32 bits. So the files should all be 32 bits versions.
  26. Hi CeciliaB, Thank you for your reply. I know there are minor releases and Adaware still seems maintained, but the blog being dead since 2017, and there hasn't been new developments gives the idea of abandonment. Out of curiosity I searched about adaware being bought out, and I can only find something about 2011, when they where bought by solaria fund. Can you tell me who owns adaware these days? In the website it says that the CEO is Daniel Assouline, is he still in charge? The website doesn't seem very updated, so I am guessing it's no longer him.
  27. gspdzrfj, you're welcome It's important to check the email website since many email providers filter the emails before sending them to a computer.
  28. Hi CeciliaB! I checked my spam/junk/bulk emails, but cannot find any emails from Adaware. I will try to logon to the website again. Thank you for responding so quickly!
  29. Hi gspdzrfj, Have you logged into the webmail and checked the folder for spam/junk/bulk emails?
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