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- Yesterday
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You're welcome Note that's possible to configure many features and allow more than the default settings.
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Thanks for redirecting my question to this thread Cecilia. (For other viewers, I was looking for a fix for Windows 7 File Explorer that runs very slow after installing Adaware Pro) While an older computer, it is still fast with an SSD, 64-bit, 2.3 GHz Quad core AMD system with 6 GB RAM. The rest of my software runs fine and Explorer was very fast prior to running Adaware. As I just upgraded to Pro, I'll contact support as you suggest,
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Thanks for the reply Cecillia. I'll take your first suggestion and contact Adaware support. While I'm a newbie to this forum, I'm good at computers and software in general. I suspect the issue is with the Firewall feature. Before using the free version before with a top-rated, free firewall and was able to use Ookla. My troubles began when I upgraded to pro. According to your response to my Windows Explorer issue, I see that other windows 7 users with older systems are having trouble as well. I may have wasted my money, but I'll take the issue up with support.
- Last week
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Solid joined the community
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delisha hester joined the community
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azukazu joined the community
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Hi again, Sorry for the delay. My contact person wants that you send a PM, with all the information you've about the bug, to me, and then I'll forward all the information to my contact person, who will send it to the right department. You send me a PM by clicking on the Message button near my name on the page https://forum.adaware.com/index.php?/profile/79449-ceciliab/.
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lgojer joined the community
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Hi Julio, From your other post I think you've a paid version of adaware antivirus and then you can contact the support team from the menus in adaware antivirus, instead of this forum with volunteers. Have you tried to only disable the features within adaware antivirus to figure out which feature that prevents you from visiting Oakla speed test?
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Hi Julio, Please see posts in
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Running Windows 7 on a 2.3 GHz Quad Core AMD with 6 GB RAM. Using AV Pro v12. I use Ookla Speed Test from time to time and can no longer access a test server. When I disable AV it works. Why is this happening and how can this be fixed?
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Running Windows 7 on a 2.3 GHz Quad core AMD system with 6 GB RAM. Since installing AV Pro, Windows Explorer takes forever to display the contents of a folder (clocked a folder with 500 images at 3 minutes!). The green activity bar crawls along at a snail's pace. When I shut off AV response time goes back to normal. Please help. Thanks.
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Julio joined the community
- Earlier
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Curse Application Being Blocked
Restassured316 replied to synchtw's topic in Report a False Positive
So I am paying for a hassle. That is fantastic news. I appreciate it very much, please let your contact know that it is issues like this that are causing your paying members to leave and go else where. I love the program but I do a lot on Twitch and unfortunately not being able to use it while my computer is protected is frustrating due to the fact that is why I payed for the web protection. so pissed off with this issue. -
Suggestions & ideas - what features would you like to see
CeciliaB replied to CeciliaB's question in adaware antivirus 12
The post above translates approx. to: -
Suggestions & ideas - what features would you like to see
jpmg replied to CeciliaB's question in adaware antivirus 12
Por este medio les felicito por su producto y a la vez le recomendaría que en la barra que tienen a la izquierda donde se pone el nombre en naranja cuando uno pasa el mouse por ella que se despliegue un sub menú. Por ejemplo: en Analizar Ordenador ustedes tienen la opción de cuarentena adentro de esta, pero hay que entrar en la opción Analizar Ordenador y empezar a buscar lo deseado. En cambio con el sub menú solo seria de escoger cuarentena y listo. Antemano se le agradece su atención. -
jpmg joined the community
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I've found an option that for now it works better on that matter (I'm not going to advertise another antivirus here but I guess I can PM if anyone ask), also before I tried another antivirus I found that some application that started to slow down with Adaware works better when I added those paths on the exclusion list also excluding some specific extensions. And in case some other guy has the same issue with the wacom tablet I also tried (before remove Adaware) to uninstall the wacom driver, reboot pc, then stop adaware and then install the wacom driver again, after doing that I didn't have problems with lag in photoshop, also in some cases when I got the message saying that the wacom driver wasn't working I did the same, stop Adaware then restart the service (via windows services) and it was working fine again. But unfortunately I couldn't find a fix or workaround for the general slow down on the folders, even if it works stopping the real time protection it doesn't have too much sense to work with a paid antivirus stopped to make things faster. Now I've to say I didn't tried and don't know if same thing happens with the free version.
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i appreciate your help thank you so much again... i'm so interested in Adaware Softwares .Trust me i'm just trying to fix this fatal issue , i am one of the users of the vulnerable extension . if an attacker use the vulnerbality against the users , not just he will access to their informations but also he can control their browsers morover he can inject some malicious codes and other things that cause a lot of problems to the users . a security software should not containe fatal issue like that .
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According to my contact person the problem will be solved in the next major version that will be released during 2019 (the plan says Q1 but that can be changed).
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You're welcome :) I've a contact person at adaware software that will try to find a person in the right department for you. I'll post again when I get more information.
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Thank you for helping me
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Hi mohamed, You might try to send a PM to the administrator, who is employed by adaware software: https://forum.adaware.com/index.php?/profile/82701-ann_m/ Are you sure that you want to post your email address? It can be found by spam spiders and you might get a lot of spam.
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i'am a security researcher , yesterday i found a high security issue in an extension made by adware company . how can i repport the bug ? is there any bug bounty program ? i hope someone to answer me please contact me as soon as you caan to fix the bug .
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mohamed joined the community
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Hi again @Restassured316, It seems that the posted solution is still the only one, but since you've a paid version you can contact the support team from the menus within adaware antivirus.
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shortcut 'run as administrator' option deselected
CeciliaB replied to RJB's question in General support
Hi RJB, You're welcome and I'm glad it's been solved. -
Hi CeciliaB Discovered that TextPad 7 was installed around mid 2017 - went back to about a month ago for system restore, and had to uninstall TextPad 7 again, and then reset & reinstall a few things. All seems to be OK at the moment! :) Many Thanks, RJB.
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shortcut 'run as administrator' option deselected
CeciliaB replied to RJB's question in General support
Hi RJB, I believe more in a bad installation program in TextPad 7. I suggest that you do a system restore to a date before the installation of TextPad 7 (I assume that you did that recently). Here is a instruction of how to do a system restore to a specific date in Windows 10: https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html Please come back and tell me if it helped. -
OS is Windows 10. I opened a .java file using TextPad 7 (now removed). After this all the shortcuts to .exe files had the 'Run as Administrator' option deselected and they were all being opened by TextPad 7 as editable files. After uninstalling TextPad 7 I did a workaround on the shortcuts in the Taskbar by going through them one-at-a-time and re-selecting the 'Run as Administrator' option, and then did the same with any other .exe shortcuts that I could find on the computer, but there still seem to be some shortcuts that I haven't found as I get a dialog coming up every now and then that asks if 'this' .exe file should be opened with TextPad (without saying what .exe file it's referring to). Also, I have to manually start a number of .exe files, including Adaware, that used to be opened on startup, but no longer are. I don't know if this is some sort of malware, although I'm assuming that there must have been a trojan, or similar, that embedded itself recently in TextPad 7 - I'm sure that I've used it without any problems in the past. Also, I've done a complete scan with Adaware, and it didn't come up with anything! Any help with this would be appreciated.
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Hi Restassured316, I've asked my contact person at adaware software what has happened during the last year, but I didn't receive an answer before the weekend, I'll ask on Monday again.
