• Announcements

    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       

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  5. Karla, you're welcome Kaspersky's antivirus program usually gets good results in tests of antivirus programs. If you're worried that you still have malicious files in the computer, I suggest that you reinstall Windows and afterwards install all programs again. That's a good plan
  6. Cecilia, thank you so much! In talking with others in dealing with my current issues with a Trojan virus, I have gotten some unfavorable feedback regarding Kaspersky, that it is not the best product for Antivirus. This makes me a little uncertain of its capabilities in holding back the bad guys. I am wondering if my system has somehow become compromised previously by there being some viruses that were not controlled in the past through Kaspersky, therefore my system is weak. With my system being vulnerable, I wonder if this latest Trojan had an easier time filtering in. I would actually feel better having AdAware on board as well; it was able to find the 4 infected files during a scan and Kaspersky was not. The software that it has shown up in (my design software) is my livelihood, and it is not a good thing to lose my ability to use it; when it disappears, it is a little unnerving! I will go ahead and uninstall AdAware and then upgrade my existing Kaspersky. I will then perform a Kaspersky scan, and then will incorporate AdAware back in as you suggested. Thank you for your assistance! Karla
  7. Hi secondnature, If you can have adaware antivirus program and Kaspersky's antivirus program at the same time depends on if you installed adaware as a second line of defense without real-time protection (compatible mode), see the manual https://www.adaware.com/user-guide/compatible-install. In compatible mode adaware won't be running the whole time, but you can scan the computer with adaware. It's best to disable Kaspersky's antivirus while doing the scan since when adaware opens a file, Kaspersky's will be notified and also scan that file, which will prolong the scan time. It's also possible that Kaspersky's will believe that some temporary files created during the scan are malicious (they aren't that of course). I don't think that Kaspersky's antivirus will recognize adaware antivirus as a threat. I recommend that adaware is uninstalled before another antivirus program is installed (or doing a big upgrade) and installed again in compatible mode afterwards to minimize the risk of driver conflicts. Sorry, I don't know why Kaspersky requires that you do a manual upgrade, maybe there are too many large differences that it isn't possible to do an automatic upgrade. Did that answer your questions?
  8. I currently have Kaspersky Total Secuirty installed and have used it for many months. A few days ago, I began having a malicious virus show up through my Landscape Design Program (Dynascape Design) whilst I was uploading some photos/uploading from PC photo files. Has not happened before. Of the three times it has happened, the first two I have been able to successfully resolve easily through KAsp by going to quarantine and then restoring. The third time was a doozy; was not that easy. Could not find my design program (dscape.exe) anywhere. I found AdAware and installed it and it has found and quarratined the 4 files that were giving me grief. I just conducted another full scan on Adaware and it is clean. I understand that I can have AdAware running in conjunction with Kasp...is this true? Of course, Kaspersky is sugesting that I remove AdAware completely before upgrading to their newest version (2018) as Kasp might recognize AdAware as a threat. Is this true? I am wondering why I have a paid subscription with Kaspersky and I am having to manually upgrade to a "better version"....seems like the upgrades should be happening all along for a subscribed customer??? Thanks I just want to NOT have this happen again!
  9. You're welcome! Sorry, I mixed it up with the last installer for Vista. But when you try to install using the latest default installer (not standalone) on the web site (the one usually used for adaware antivirus 12), it'll automatically install version 11.12 in an XP computer.
  10. Thanks for the response! But as mentioned in my first post I already have version 11.15 installer which is NOT compatible with my system (XP Pro SP3). I always get an error message that the OS is not supported when trying to install AdAware version 11.15 !?? Here is a screenshot of the error - Specifically, I have version 11.15.1046.10613 AdAware installer which doesn't seem to be compatible with XP Pro SP3. It was recently downloaded from the link you just quoted! As you absolutely certain that version 11.15 is (supposed to be) compatible with Windows XP Pro SP3 operating system?? If it is supposed to be compatible, then why will the installer not work on my system?
  11. Hi meeshu, You can fetch the standalone installer for Ad-Aware 11.15, which is the last version for XP, here: https://www.adaware.com/standalone-installer You're welcome
  12. I'm still running Windows XP Pro. Ad-Aware versions 11.15 and 12.0 will not run under XP. I'm wanting to download the last or latest full offline or stand alone version of Ad-Aware Free version 11.*** which will run under Windows XP Pro 32 bit SP3. Is there a direct link to download such a file please? Thank you.
  13. Web Companion is often installed during the installation of another free program, if you don't select custom installation and deselect all unnecessary programs. Please, start Notepad. Copy all text that is in the box: CreateRestorePoint: CloseProcesses: Winsock: Catalog9 01 C:\Windows\SysWOW64\LavasoftTcpService.dll [345360 2015-08-27] (Lavasoft Limited) Winsock: Catalog9 02 C:\Windows\SysWOW64\LavasoftTcpService.dll [345360 2015-08-27] (Lavasoft Limited) Winsock: Catalog9 03 C:\Windows\SysWOW64\LavasoftTcpService.dll [345360 2015-08-27] (Lavasoft Limited) Winsock: Catalog9 04 C:\Windows\SysWOW64\LavasoftTcpService.dll [345360 2015-08-27] (Lavasoft Limited) Winsock: Catalog9 15 C:\Windows\SysWOW64\LavasoftTcpService.dll [345360 2015-08-27] (Lavasoft Limited) Winsock: Catalog9-x64 01 C:\Windows\system32\LavasoftTcpService64.dll [425744 2015-08-27] (Lavasoft Limited) Winsock: Catalog9-x64 02 C:\Windows\system32\LavasoftTcpService64.dll [425744 2015-08-27] (Lavasoft Limited) Winsock: Catalog9-x64 03 C:\Windows\system32\LavasoftTcpService64.dll [425744 2015-08-27] (Lavasoft Limited) Winsock: Catalog9-x64 04 C:\Windows\system32\LavasoftTcpService64.dll [425744 2015-08-27] (Lavasoft Limited) Winsock: Catalog9-x64 15 C:\Windows\system32\LavasoftTcpService64.dll [425744 2015-08-27] (Lavasoft Limited) C:\Windows\SysWOW64\LavasoftTcpService.dll C:\Windows\system32\LavasoftTcpService64.dll IE trusted site: HKU\S-1-5-21-3500075029-4168557860-2684222871-1001\...\webcompanion.com -> hxxp://webcompanion.com CMD: netsh winsock reset catalog Reboot: and paste in Notepad. Check that no files have been split on two lines. Save the file as fixlist.txt on the desktop. Please move the FRST program from the folder D:\Pictures to the desktop, it's important that the FRST program and fixlist.txt is in the same folder/location. Exit all programs. Start FRST, please. Click the Fix button. Wait until the tool has finished. It creates a log file, called Fixlog.txt, on the desktop. Please, paste the content of that file in your reply.
  14. The Komodiafix.zip gives me an error, the second solution isn't working for me and the third one didn't remove the dll's (and I still can't delete them). To the best of my knowledge, Lavasoft was never downloaded on this computer, that could be the reason, why option 3 did nothing for me.
  15. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  16. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  17. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  18. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  19. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  20. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  21. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  22. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  23. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  24. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  25. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  26. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  27. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  28. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  29. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
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