• Announcements

    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/

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  3. how to register adaware

    Hi billp2424, You register by entering your email address in adaware antivirus. Please see the instruction in the manual: https://www.adaware.com/user-guide/registration
  4. how to register adaware

    how to register my adaware
  5. customer service

    Hi eddude, The easiest way to reach the Support team is through the menu in the adaware antivirus program (paid version) but you can also find them on Facebook and send them an email. Email address: [email protected] Facebook: https://www.facebook.com/officialadaware/
  6. customer service

    How do I get to Customer Service on Adaware site?
  7. Earlier
  8. Hi Cat Computer, I think adaware antivirus scanned your computer at boot of Windows, found some infected files (threats) and cleaned the computer by either moving those files to its quarantine or deleting them. Many antivirus programs run scans early in the boot process to be able to catch more rootkits before they've been able to hide themselves. Please, read the report(s) with the right time stamp to find out what was found, cleaned and not cleaned: https://www.adaware.com/user-guide/scan_reports If you need help with the interpretation of the report or with further actions, you can attach the report to your reply (or paste its content into the reply if you prefer that).
  9. So today I was going to just go along and do some computing today. I pressed the power button, the computer booted up, it showed the windows logo along with the spinning dots. And then... I get this weird message before windows even shows a login screen. So after reading exactly what the computer just spat out at me, I begin to think "Cleaning? I never wanted my computer cleaned!" I have a very strong desire to try and avoid multiple kinds of "Computer Cleaners" due to their almost self destructive nature to delete the wrong files. And after starting the computer, my internet options have been reset as well, which does not lend much credence to the "Cleaning" aspect of whatever is causing this. As far as I know, no one else is having this issue. And NO! I did not and never have installed a cleaner on this computer! And besides, the fact that a program is cleaning my computer before I even see a login screen is troubling. I hope someone will be able to provide me some closure on what exactly this program is doing when it boots up. Thank you! System Specs: Windows 8.1 / 6.3.9600 Build 9600 Acer Aspire X3-100 8G RAM / 1TB Hard Drive AMD Quad Core A10-5700
  10. Can't open new tabs

    Sorry, that something went wrong. Please, click on the Follow button now, and select to get an email when new content is posted, to get email notifications for future replies.
  11. Can't open new tabs

    But I'm not getting e-mail notifications, even though I checked the box when I first posted my question. No, Windows hasn't crashed in ages. Thanks for passing on my problem to the development team and for relaying their response to me.
  12. Can't open new tabs

    My contact person replied that the development team will look into the problem as a priority and thanked you for reporting it.
  13. Can't open new tabs

    You aren't following this topic: I get emails when you reply. Did you have a Windows crash when the problem reoccurred?
  14. Can't open new tabs

    Somebody needs to look into why notifications of new posts aren't sent. To answer your question, never, unless Windows crashes, which is very rare.
  15. Pop Up Windows in browser

    You're welcome
  16. Pop Up Windows in browser

    Done! Have yet to see popups, thanks again. # DelFix v1.010 - Logfile created 03/03/2018 at 07:30:23 # Updated 26/04/2015 by Xplode # Username : Afton - ASUS # Operating System : Windows 7 Ultimate Service Pack 1 (64 bits) ~ Removing disinfection tools ... Deleted : C:\FRST Deleted : C:\AdwCleaner Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Hijackthis Deleted : C:\Program Files (x86)\Trend Micro\Hijackthis Deleted : C:\Users\Afton\Desktop\adwcleaner_7.0.8.0.exe Deleted : C:\Users\Afton\Desktop\FRST64.exe ~ Creating registry backup ... OK ~ Cleaning system restore ... New restore point created ! ~ Resetting system settings ... OK ########## - EOF - ##########
  17. BitDefender Threat Scanner

    Hi @Lavonne, Please see
  18. BitDefender Threat Scanner

    I get the same error message every time I start up my computer. It is annoying. How do I get rid of it? Do I need to reinstall Adaware?
  19. Pop Up Windows in browser

    That's great! How to uninstall AdwCleaner and FRST, and purge System Restore points (since old ones contain the infection): Please, save Delfix on the Desktop: http://www.bleepingcomputer.com/download/delfix/ Start the program. Make sure that the following items are selected, and nothing else: * Remove disinfection tools * Create registry backup * Purge system restore * Reset System Settings Click on the Run button.
  20. Pop Up Windows in browser

    I have only done a limited test browse but so far so good! Thank you!
  21. Pop Up Windows in browser

    Good! Any progress regarding the popups?
  22. Pop Up Windows in browser

    # AdwCleaner - Logfile created on Wed Feb 28 15:13:58 2018 # Updated on 2018/08/02 by Malwarebytes # Running on Windows 7 Ultimate (X64) # Mode: clean # Support: https://www.malwarebytes.com/support ***** [ Services ] ***** No malicious services deleted. ***** [ Folders ] ***** Deleted: C:\Users\Afton\AppData\Roaming\download Manager Deleted: C:\ProgramData\IObit\ASCDownloader Deleted: C:\ProgramData\Application Data\IObit\ASCDownloader Deleted: C:\Users\All Users\IObit\ASCDownloader Deleted: C:\ProgramData\apn Deleted: C:\ProgramData\Application Data\apn Deleted: C:\Users\All Users\apn Deleted: C:\ProgramData\\UAB Deleted: C:\Program Files (x86)\DNSPLUM Deleted: C:\ProgramData\035c42b8-00c7-1 Deleted: C:\ProgramData\035c42b8-07c5-1 Deleted: C:\ProgramData\035c42b8-11f7-0 Deleted: C:\ProgramData\035c42b8-1f61-0 Deleted: C:\ProgramData\035c42b8-25e5-0 Deleted: C:\ProgramData\035c42b8-2805-0 Deleted: C:\ProgramData\035c42b8-2e23-1 Deleted: C:\ProgramData\035c42b8-3497-0 Deleted: C:\ProgramData\035c42b8-4443-0 Deleted: C:\ProgramData\035c42b8-45b5-0 Deleted: C:\ProgramData\035c42b8-5365-0 Deleted: C:\ProgramData\035c42b8-6141-0 Deleted: C:\ProgramData\035c42b8-6255-1 Deleted: C:\ProgramData\035c42b8-66d3-0 Deleted: C:\ProgramData\035c42b8-66f3-0 Deleted: C:\ProgramData\035c42b8-72d1-1 Deleted: C:\ProgramData\035c42b8-74e5-1 Deleted: C:\ProgramData\23c32d83-6717-1 Deleted: C:\ProgramData\23c32d83-6a05-0 Deleted: C:\ProgramData\{002b54e9-412c-1} Deleted: C:\ProgramData\{01a53d1c-312c-0} Deleted: C:\ProgramData\{03bc46f9-612c-0} Deleted: C:\ProgramData\{03c72e34-212c-1} Deleted: C:\ProgramData\{060f55ec-012c-1} Deleted: C:\ProgramData\{09b725a9-012c-0} Deleted: C:\ProgramData\{0a75d451-712c-1} Deleted: C:\ProgramData\{0d141b14-012c-0} Deleted: C:\ProgramData\{139e1bbe-012c-0} Deleted: C:\ProgramData\{157e7f19-212c-1} Deleted: C:\ProgramData\{16ea4226-612c-0} Deleted: C:\ProgramData\{426f1577-612c-0} ***** [ Files ] ***** No malicious files deleted. ***** [ DLL ] ***** No malicious DLLs cleaned. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** No malicious shortcuts cleaned. ***** [ Tasks ] ***** No malicious tasks deleted. ***** [ Registry ] ***** Deleted: [Key] - HKLM\SOFTWARE\WebDiscoverBrowser Deleted: [Key] - HKU\.DEFAULT\Software\WebDiscoverBrowser Deleted: [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-1000\Software\WebDiscoverBrowser Deleted: [Key] - HKU\S-1-5-18\Software\WebDiscoverBrowser Deleted: [Key] - HKCU\Software\WebDiscoverBrowser Deleted: [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-1000\Software\AppDataLow\Software\adawarebp Deleted: [Key] - HKCU\Software\AppDataLow\Software\adawarebp Deleted: [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-1000\Software\YahooPartnerToolbar Deleted: [Key] - HKCU\Software\YahooPartnerToolbar Deleted: [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-1000\Software\Link64 Deleted: [Key] - HKCU\Software\Link64 Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4E30E037E0535E84D9E3349209D354D4 Deleted: [Key] - HKLM\SOFTWARE\Classes\Installer\Features\4E30E037E0535E84D9E3349209D354D4 Deleted: [Key] - HKLM\SOFTWARE\Classes\Installer\Products\4E30E037E0535E84D9E3349209D354D4 Deleted: [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-1007\Software\One System Care Deleted: [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-1012\Software\One System Care Deleted: [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-501\Software\One System Care Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{730E03E4-350E-48E5-9D3E-4329903D454D} Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\11598763487076930564 Deleted: [Key] - HKLM\SOFTWARE\5da059a482fd494db3f252126fbc3d5b Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E1527582-8509-4011-B922-29E3FB548882}_is1 Deleted: [Key] - HKLM\SOFTWARE\MICROSOFT\SYSTEMCERTIFICATES\ROOT\CERTIFICATES\26D9E607FFF0C58C7844B47FF8B6E079E5A2220E Deleted: [Key] - HKLM\SOFTWARE\MimarSinan ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries deleted. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries deleted. ************************* ::Tracing keys deleted ::Winsock settings cleared ::Additional Actions: 0 ************************* C:/AdwCleaner/AdwCleaner[S0].txt - [5334 B] - [2018/2/28 3:22:35] C:/AdwCleaner/AdwCleaner[S1].txt - [5401 B] - [2018/2/28 15:13:25] ########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########
  23. Pop Up Windows in browser

    Please, turn off all programs, including browsers. Double-click on AdwCleaner to start the program. Click on the Clean button, please. Click on OK. Click on OK on any message that pops up. The computer will be restarted. A report will be displayed, please copy its content and paste into your reply. If the report isn't displayed, it exists as C:\AdwCleaner\AdwCleaner[C1].txt
  24. Update blocked

    Hi msteve2, Please continue in your previous topic where you've a reply: https://forum.adaware.com/index.php?/topic/35051-update-blocked/&page=0#comment-152896
  25. Pop Up Windows in browser

    # AdwCleaner - Logfile created on Wed Feb 28 03:22:35 2018 # Updated on 2018/08/02 by Malwarebytes # Database: 02-27-2018.1 # Running on Windows 7 Ultimate (X64) # Mode: scan # Support: https://www.malwarebytes.com/support ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** PUP.Optional.Legacy, C:\Users\Afton\AppData\Roaming\download Manager PUP.Optional.Legacy, C:\ProgramData\IObit\ASCDownloader PUP.Optional.Legacy, C:\ProgramData\Application Data\IObit\ASCDownloader PUP.Optional.Legacy, C:\Users\All Users\IObit\ASCDownloader Rogue.ForcedExtension, C:\ProgramData\apn Rogue.ForcedExtension, C:\ProgramData\Application Data\apn Rogue.ForcedExtension, C:\Users\All Users\apn PUP.Optional.DriverSupport, C:\ProgramData\UAB PUP.Adware.Heuristic, C:\Program Files (x86)\DNSPLUM PUP.Adware.Heuristic, C:\ProgramData\035c42b8-00c7-1 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-07c5-1 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-11f7-0 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-1f61-0 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-25e5-0 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-2805-0 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-2e23-1 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-3497-0 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-4443-0 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-45b5-0 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-5365-0 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-6141-0 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-6255-1 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-66d3-0 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-66f3-0 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-72d1-1 PUP.Adware.Heuristic, C:\ProgramData\035c42b8-74e5-1 PUP.Adware.Heuristic, C:\ProgramData\23c32d83-6717-1 PUP.Adware.Heuristic, C:\ProgramData\23c32d83-6a05-0 PUP.Adware.Heuristic, C:\ProgramData\{002b54e9-412c-1} PUP.Adware.Heuristic, C:\ProgramData\{01a53d1c-312c-0} PUP.Adware.Heuristic, C:\ProgramData\{03bc46f9-612c-0} PUP.Adware.Heuristic, C:\ProgramData\{03c72e34-212c-1} PUP.Adware.Heuristic, C:\ProgramData\{060f55ec-012c-1} PUP.Adware.Heuristic, C:\ProgramData\{09b725a9-012c-0} PUP.Adware.Heuristic, C:\ProgramData\{0a75d451-712c-1} PUP.Adware.Heuristic, C:\ProgramData\{0d141b14-012c-0} PUP.Adware.Heuristic, C:\ProgramData\{139e1bbe-012c-0} PUP.Adware.Heuristic, C:\ProgramData\{157e7f19-212c-1} PUP.Adware.Heuristic, C:\ProgramData\{16ea4226-612c-0} PUP.Adware.Heuristic, C:\ProgramData\{426f1577-612c-0} ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\WebDiscoverBrowser PUP.Optional.Legacy, [Key] - HKU\.DEFAULT\Software\WebDiscoverBrowser PUP.Optional.Legacy, [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-1000\Software\WebDiscoverBrowser PUP.Optional.Legacy, [Key] - HKU\S-1-5-18\Software\WebDiscoverBrowser PUP.Optional.Legacy, [Key] - HKCU\Software\WebDiscoverBrowser PUP.Optional.Legacy, [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-1000\Software\AppDataLow\Software\adawarebp PUP.Optional.Legacy, [Key] - HKCU\Software\AppDataLow\Software\adawarebp PUP.Optional.Legacy, [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-1000\Software\YahooPartnerToolbar PUP.Optional.Legacy, [Key] - HKCU\Software\YahooPartnerToolbar PUP.Optional.Legacy, [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-1000\Software\Link64 PUP.Optional.Legacy, [Key] - HKCU\Software\Link64 PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4E30E037E0535E84D9E3349209D354D4 PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\Installer\Features\4E30E037E0535E84D9E3349209D354D4 PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\Installer\Products\4E30E037E0535E84D9E3349209D354D4 PUP.Optional.OneSystemCare, [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-1007\Software\One System Care PUP.Optional.OneSystemCare, [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-1012\Software\One System Care PUP.Optional.OneSystemCare, [Key] - HKU\S-1-5-21-1486800303-1932691566-1282320748-501\Software\One System Care PUP.Optional.Spoutly, [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{730E03E4-350E-48E5-9D3E-4329903D454D} Adware.DNSUnlocker, [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\11598763487076930564 PUP.Optional.CloudScout, [Key] - HKLM\SOFTWARE\5da059a482fd494db3f252126fbc3d5b PUP.Optional.DNSUnlocker.ACMB2, [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E1527582-8509-4011-B922-29E3FB548882}_is1 PUP.Optional.DNSUnlocker, [Key] - HKLM\SOFTWARE\MICROSOFT\SYSTEMCERTIFICATES\ROOT\CERTIFICATES\26D9E607FFF0C58C7844B47FF8B6E079E5A2220E PUP.Optional.DriverDoc, [Key] - HKLM\SOFTWARE\MimarSinan ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries. ************************* ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########
  26. Update blocked

    How do I update when it appears that an older version is blocking the current update?
  27. Can't open new tabs

    My contact person thought that it maybe is a cache issue. Do you turn off Windows without exiting Firefox first?
  28. Can't open new tabs

    It worked for a very short time and then all kinds of problems started to occur again. Obviously, it's not practical to keep uninstalling and reinstalling Ad Blocker.
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