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  1. Last week
  2. CeciliaB

    Disappearing adaware ignore list

    It's easier to try to reproduce the problem when they've as much information a possible, please send me the list.
  3. specopsbarton

    Disappearing adaware ignore list

    Im not doing anything special - I use browser, playing games, listen music, watching movies - if you need list of what I use I can send you via PM. Another thing I noticed is even if I cant see anything on list, programs/games/folders are still excluded - they working like they are still on list.
  4. CeciliaB

    Cooldaddyo

    Hi Cooldaddyo, That file isn't a part of the antivirus program but of Web Companion. I'll move your topic to that forum and you can read about the solution here: https://forum.adaware.com/index.php?/topic/34376-solution-for-lavasofttcpservice-problem-after-uninstallation/
  5. Cooldaddyo

    Cooldaddyo

    I deleted Adaware from my PC, but the LavasoftTcpService.dll.exe remained. It cause multiple programs to crash as soon as they open them. I have spent hours trying to remove that stubborn DLL to no avail. Two of the programs affected are Team Speak and Steam. How can I get rid of this DLL?
  6. CeciliaB

    About encryption Protection

    I see, as far as I know ransomware is treated like all other kinds of virus and malware, adaware antivirus tries to recognize and quarantine/delete all malicious files. See: https://forum.adaware.com/index.php?/topic/34910-how-to-enable-adaware12-protect-ransomware/&page=0#comment-152305 Before I wrote that reply, I asked my contact person at adaware software.
  7. Wefo

    About encryption Protection

    I am talking about protection against such viruses as Wannacry, Cerber, Petya, Bad Rabbit, AES-NI, Osiris it means protection from Ransomware As known and not known yet
  8. CeciliaB

    Disappearing adaware ignore list

    If you can keep a list of what you're doing at the computer, e.g. using browser X, MS Office, game Y, insert/remove USB device type Z, using VPN, as detailed as possible but of course without being too personal, it would be very helpful and adaware software would be very grateful.
  9. CeciliaB

    About encryption Protection

    Hi Wefo, Sorry, but I find it difficult to understand your question. Can you describe with more details?
  10. Hello Can Adaware Antivirus Free protect from encrypting files users?
  11. specopsbarton

    Disappearing adaware ignore list

    I understand, the only thing I can say I noticed this list disappears after some time of using adaware (few days), not immediately.
  12. Earlier
  13. CeciliaB

    Pro version downgraded to Free version

    Hi Bill, Please see this topic: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  14. I updated my pro subscription in April 2018 for a further 12 months and was supplied with a serial number which activated the update. Last evening my Pro version appeared to have been downgraded to the Free version and I needed another serial number to activate this. I can't now re-upgrade to pro using my April subscription unless I pay for it. Can anyone help?
  15. CeciliaB

    Disappearing adaware ignore list

    Adaware software hasn't been able to reproduce your problem when they've set adaware antivirus to Polish and with your ignore list, and without being able to reproduce the problem it's very difficult to find the code line that needs to be changed.
  16. CeciliaB

    Disappearing adaware ignore list

    Sorry, I haven't any more information than the bug has been added to the list of bugs to correct.
  17. specopsbarton

    Disappearing adaware ignore list

    Hello, any new informations from adaware about this problem?
  18. Hi scorecard, I've copied the important information from your document and pasted below to make it easier to read it: I've deleted your document from your post since it contained your email address and that can be misused by someone else. How long time have you waited when the screen seems to be locked? Please, try to repair adaware antivirus by first clicking the Modify button seen in the screenshot above and then repair, see https://www.adaware.com/antivirus/troubleshoot. When the repair is finished, please restart the computer and try to uninstall again. If still unsuccessful, please see https://www.adaware.com/removal-tool on how to use the Removal Tool.
  19. I'm totally dissatisfied with Adaware and I don't want any discussion about why / how to fix or whatever. I just want to quickly unsubscribe / totally remove Adaware from my notebook. Please take a look at the small attachment. Appreciate any advice, instructions, thank you.
  20. Alex schmeichel

    MP3 files take ages to be scanned

    I faced the similar issue. Thank you for sharing the solution
  21. CeciliaB

    frustrated

    Hi John, What's your problem? It's difficult to help you without a problem description.
  22. john grills

    frustrated

    ive been with you nerds for years whats up i been getting full stuff now getting half baked wtf
  23. i have run your product for  awhile and i want adaware total and thought i ordered it just got parts of it 

  24. john grills

    frustrated

    i need help real human type beware red neck whats yall phone number
  25. CeciliaB

    Android adaware ad block

    Hi Duane, Have you seen the video about adaware ad block? There is a link to it on this web page: https://www.adaware.com/ad-block Or do you mean that you know how to block ads on other pages but can't do it on that specific web site?
  26. This website has a lot of ads and popups. https://www1.swatchseries.to/serie/shades_of_blue I'm not sure how to remove them myself. Thank you, Duane
  27. happybrontosaurus

    Suggestions & ideas - what features would you like to see

    Absolutely ridiculous. All you had to do was make it so the program could update within itself. Instead, anywhere from 20 minutes to an hour after I turn my computer on, I'd get that stupid pop-up forcing itself onto the top of my screen, telling me "almost complete! Just click here to update!" I'd be in the middle of a game, and it would completely screw me over. So whatever. I'd click the button, and then it forces open Microsoft Edge, even though Chrome is set to my default browser and literally everything else opens Chrome, and then in Edge it tells me that I have to click somewhere to download the update. What? No. This is 2018. The program should be able to download updates without forcing open some browser that I don't use. The program should realize that it has an update immediately after it starts. The program should not be forcing a stupid update notification to top priority. There are too many other good unintrusive antivirus options out there to put up with this. Yes, those may be small issues. Yes, I could have downloaded the update from the website. But if my antivirus can't handle those simple things on its own, then I'm not going to trust it with the security of my computer. Get real.
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