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  1. Yesterday
  2. CeciliaB

    Adaware making windows 7 slow

    You're welcome :) We really like if you can post the solution.
  3. jotazombie

    Adaware making windows 7 slow

    Ok, I didn't tried the removal tool but I'll contact them there before doing that and if I get some fix I'll try to post it here so it could be useful for others. Thanks
  4. CeciliaB

    Adaware making windows 7 slow

    Hi Jotazombie, Note that since you've paid for adaware antivirus you can contact the support team, instead of this forum with volunteers. You can select a menu item in the program to contact support. Have you tried to uninstall adaware antivirus, restart the computer, run the removal tool and then restart the computer before installing adaware antivirus again? Remember to have your license key available before uninstalling the program. Removal tool: https://www.adaware.com/removal-tool
  5. Last week
  6. jotazombie

    Adaware making windows 7 slow

    Hello, My os is windows 7 professional 64 bits and I use Adaware 12 (12.4.930.11587) Pro version. I'm experiencing some issues when I open folders. I went to Microsoft support forum first and one of their recommendations was to check how it works if I disable the antivirus and in my case when I did that the folder was working fine again, also someone in the MS forum said that it was a known issue from Adaware so now I'm asking to you. The issue is that windows explorer is working pretty slow, when I open any folder at first I see just a few files (icons) or even none of them and then gradually they start to show up one by one of few at a time while the green loading bar at the folder address is filling. Depending on how big the folder is this could take even some minutes to be able to see all the files there, and it happens as I said with any folder like if adaware was scanning every single file everytime I open a folder. This also makes some softwares to work slow such as a music player when I try to open a folder with music files from the software it also at first shows empty folders. I think same issue has affected PC booting since I've noticed the required time has increased but I didn't make tests on this matter with and without adaware. I guess the easy way would be just remove Adaware and buy some other antivirus but despite this issue I was always happy with Adaware since the version 10 I even have it on 2 other computers (with windows 10 and no performance issues) so I would prefer to get a fix rather than just buying another antivirus.
  7. CeciliaB

    Registration cannot be completed at this time

    Hi Speculate, I'll ask my contact person if there is a known problem with the registration server. While waiting for an answer, please follow this topic: https://forum.adaware.com/index.php?/topic/34799-how-to-report-a-problem/
  8. Trying to get my free activation key but everytime I put in my email and information it just say registration cannot be completed at this time. Anyone have any idea why? Thanks
  9. CeciliaB

    Definitions won't update

    It's fixed again according to my contact person.
  10. Shikata_Ga_Nai

    Definitions won't update

    Same problem here. Stuck at 2 days ago. This is ridiculous. If this problem isn't solved, i'm going to cancel my account with your company and purchase a more reliable anti-virus program.
  11. E_Chester

    Definitions won't update

    I'm sorry to have to check in again so soon, but the definitions appear to stuck at those from 2 days ago (version 11491229). Is there a more current version of the definitions? If so, the software isn't updating, either automatically or when manually prompted. Thanks. EC
  12. CeciliaB

    Definitions won't update

    Yes, the server issue was fixed at least 10 hours ago.
  13. Earlier
  14. E_Chester

    Definitions won't update

    Success! (5 days later ...) Hope it sticks!!
  15. E_Chester

    Definitions won't update

    Thanks for your follow-up, Cecilia, and for confirming the issue. I'm looking forward to getting timely updates soon! EC
  16. CeciliaB

    Definitions won't update

    The update issue has been confirmed, but due to time zones it'll take 4-5 hours until the right team arrives in the morning.
  17. Shikata_Ga_Nai

    Definitions won't update

    The last time this happened was a year ago and it happened over the holidays and it was a problem with your servers. I didn't have to uninstall and reinstall anything because the problem was at YOUR end.
  18. E_Chester

    Definitions won't update

    Thanks Shikata and Cecilia. Hopefully, the problem will be fixed soon. When this happened in the past, we've often been told to uninstall and then re-install AdAware, which has always been a fruitless and frustrating task as it never fixed things. That said, I appreciate that you didn't make that suggestion, Cecilia! :-) EC
  19. CeciliaB

    Definitions won't update

    Thanks @E_Chester and @Shikata_Ga_Nai for the reports, I've forwarded the information to my contact person but since it's Sunday I don't know when it can be solved.
  20. Shikata_Ga_Nai

    Definitions won't update

    I'm having the same issues you are. Exact same software, exact same definitions version. Whomever is responsible for this is asleep at the switch again!
  21. E_Chester

    Definitions won't update

    Hi, Once again, the definitions are failing to update automatically and even when I "manually" try to update. (I have AdAware Pro) It has now been more than 3 days since the last update and will be 4 days at the end of today (Saturday September 15 2018). The definitions version is 11534337. The last time this happened, a few months ago, it turned out to be a systemic issue, not just with my software, so I'd be interested in hearing if anyone else is having the same problem. Thanks. EC
  22. Hi matmat, Thanks for providing so much detail. The detection is a false positive and will be removed within the next few updates/within a few hours. LS Andy
  23. CeciliaB

    Scams

    When someone suddenly starts to receive a lot more of spams, it usually due to: The person has written the email address on a public web page, as in a forum, on Facebook, Twitter etc. A friend of the person has done the above. A web site, where the person has registered with the email address, has been hacked and someone else has been able to fetch the email addresses. The email account of a friend has been hacked and someone else has been able to read all contacts of the friend. When email addresses are found by someone with criminal intent, they are usually sold to a spammer or a spammer organization. #3 in the list can sometimes be checked by entering the email address on the web page https://haveibeenpwned.com/ where a person tries to track email addresses sold or published on the dark web. Unfortunately an antivirus program cannot protect you from such events. You can read about how email addresses can be collected here: https://en.wikipedia.org/wiki/Email_address_harvesting
  24. Anne Mossman

    Scams

    I It Was a typed wrong I mean SPAMS.
  25. CeciliaB

    Scams

    Hi Anne, Do you mean scams in spam emails or some other type of scams? Have you adaware antivirus free or a paid version?
  26. Anne Mossman

    Scams

    I have always used your virus protection but in the last week I have rec from 35-60 scams per night --WHY??
  27. Hi, Thanks for directing my question to the correct forum. Attached you will find the Adaware report file as requested. I made full scans of my PC before and they all came up with no threat found. Also attached is a zip file containing the infected and clean versions of the file which I have compiled myself. As I have indicated earlier, the ONLY difference between the two files is that the infected one contains the following line: CreateObject("WScript.Shell") and the clean one does not. It is conceivable that many viruses or trojans may use the CreateObject("WScript.Shell") command, because it is primarily a file operations command. However this does not mean that all apps using this function are trojans. My guess is that you need to change the fingerprint for this particular trojan family (Gen:Trojan.Heur.VP2.dm...) so that it is not based on the presence of the CreateObject("WScript.Shell") command in an executable file. Many thanks for your kind support. adaware_Report_Custom_Manual_02-09-2018 124403.xml false positive.zip
  28. CeciliaB

    Just help me get rid of it

    You're welcome I'm glad it helped.
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