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  9. CeciliaB
    Sorry, please try the email address (or Facebook) mentioned here: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  10. Rose-Dew
    Thanks for you reply! Unfortunately, whenever I try to contact support I get a never-ending loading screen. This happened to me before. You always helped me out, so I automatically turned here. Is there someone you could ask maybe to contact me? Because it seems I can't reach out. I attached a file of the loading screen, I've been waiting about 15 mins now. Thank you! Rose
  11. CeciliaB
    Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  12. CeciliaB
    Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  13. CeciliaB
    Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  14. CeciliaB
    Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  15. Hmmm GranoPILF Hmmm GranoPILF joined the community
  16. CeciliaB started following Making account doesn't work.
  17. CeciliaB
    Hi Rose, Since you've paid for adaware antivirus, I suggest that you contact the support team since they've the best knowledge regarding accounts. You should be able to do that through the menus: https://www.adaware.com/user-guide/help
  18. Rose-Dew
    I have AdAware Antivirus Pro. I'm being asked to make an account, and from now on log in from there, but that doesn't work. - If I try to make a regular one from my e-mail, I get an error (see attached file). - If I try to log on with my https://www.adaware.com/myadaware/login I get an error (see attached file). - If I try to make one with my Google account, it processes, but eventually nothing happens. I've been waiting to see if it's something that gets fixed on on your end. But it's giving me a nice countdown on time left ('you have eight more days!'). So now I feel like a bomb will go off if I don't, haha. Can you assist me in making an account? Again, I recently made one on https://www.adaware.com/myadaware/login already, but it seems that doesn't work. . Thanks! Rose
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  22. FICTIONAL FICTIONAL changed their profile photo
  23. CeciliaB
    You're welcome.
  24. SrikanthL started following False positive with zip4j
  25. SrikanthL
    Thanks CeciliaB. That seems to have actually helped, and the issue seems to be fixed. I am pleasantly surprised at the reaction time from Bitdefender. Although only one Poland based tool called Acrabit still reports this on VirusTotal, but I guess they probably cache some definitions and over time that disappears as well. Thanks anyway for your hint.
  26. CeciliaB started following False positive with zip4j
  27. CeciliaB
    Hi SrikanthL, Bitdefender seems to be the source of the detection. Please report the file to them: https://www.bitdefender.com/submit/ Bitdefender will then send new signatures without the false positive to Adaware.
  28. SrikanthL
    I am the author of a Java based project called zip4j, a library to work with zip files in Java. Since a recent change in zip4j, VirusTotal reports of an issue with zip4j -> Java.Trojan.GenericGBA.27895, and one of the engines which reports it is AdAware. One of the users of zip4j has reported this issue, and after some investigation, I have written my findings in the post here. Basically, changing one cast of class to another is being reported as critical. This is definitely a false positive. Can you please let me know how I can get around this? This false red flag might impact the usage of my library for which I have put a lot of effort into. Thank you.
  29. CeciliaB
    Hi Krystalla, Please see this topic: https://forum.adaware.com/index.php?/topic/37696-how-to/
  30. Krystalla
    The same problem - adaware secure search unintentionally landed on my computer and can not uninstall it. Please, I beg you - help me with this!
  31. Venefic
    Follow the link above, it should solve your problem. I also had this problem before.
  32. CeciliaB
    You're welcome, Angel. This forum is meant to be a way for users of the free version to help each other with common problems. Users of the paid versions are allowed to contact the support team. Usually this is done from the menus of the program but in this case you probably can't and have to use these ways: Email address: [email protected] Facebook: https://www.facebook.com/officialadaware/
  33. A N G E L
    Thank you CeciliaB But there is no section to import the purchased license into the account or antivirus Please, one of the officials related to this problem should answer my problem. I paid 200 euros for 10 licenses, but I still could not use them
  34. A N G E L started following CeciliaB
  35. CeciliaB
    You're welcome. I've corrected the link in my previous post, please follow it including the last paragraph.
  36. A N G E L
    Thank you CeciliaB I did not buy with Gmail and with mail.de I bought But with that email, I bought 10 licenses that I can use on different accounts So which antivirus section should I go to now to enter the license?
  37. CeciliaB
    Or this page, read carefully: https://www.adaware.com/user-guide/activation
  38. CeciliaB
    Hi Angel, Did you use the Gmail address when you bought the license? Please see https://www.adaware.com/user-guide/activation Step 3. If it doesn't work, please see the last paragraph.
  39. A N G E L A N G E L changed their profile photo
  40. A N G E L
    Hello I have purchased the license of Total Security But unfortunately there is no place to enter the license! I logged in with Gmail after installation But there is no place where I can enter the license to upgrade the product to the Total version! How should I use the purchased license?
  41. CeciliaB
    If that doesn't help, please see https://forum.adaware.com/index.php?/topic/37735-paid-for-renewal-ad-aware-reverted-to-free/
  42. Pierre67
    Try this link please. https://www.adaware.com/user-guide/license_renewal @CeciliaB, FYI.
  43. Dino
    Hi, I renewed my yearly subscription for Total Security last month. It was done automatically. Today I have received a notification to upgrade so I run the program and now after to a reboot, it has reverted back to AntiVirus Free. No Product key is visible and it no longer recognised I ever had total security. I'm not going to go and pay again just to get the full package I should already have. Can someone assist me on this and what I need to do? Thanks.
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