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  1. Past hour
  2. al5dooom al5dooom joined the community
  3. Last week
  4. CeciliaB
    There were only three files that was quarantined by FRST: ProgramData\Lavasoft\Web Companion\Logs\Webcompanion\webcompanion.log ProgramData\Lavasoft\Web Companion\Options\ActiveFeatures.zip Users\Nyein.xBAD Removing those files can't make add-ons disappear in Chrome. Something else must have happened in the computer at approx. the same time. Please scan with FRST again and upload the new FRST.txt.
  5. Nyein Chan
    Sorry, here it is. Fixlog.txt
  6. Toop Starty Toop Starty joined the community
  7. CeciliaB
    Hi Nyein, sorry but you forgot to upload the file.
  8. Nyein Chan
    Hello CeciliaB, here is the fixlog file. But the add-ones are not restored.
  9. CeciliaB
    Hi Nyein, It's possible that the fixlist.txt with too many returns destroyed something in the profile of Chrome. We can try to restore everything in the quarantine of FRST since that should restore the add-ons if FRST removed them. Please, start Notepad. Copy all text that is in the box: CloseProcesses: Folder: C:\FRST\Quarantine RestoreQuarantine: Reboot: and paste in Notepad. There should be only four lines. If an extra return has been inserted between the word "Folder:" and the path "C:\FRST\Quarantine", the quarantine folder will be deleted and no restoration can be done. Save the file as fixlist.txt on the desktop. Exit all programs. Start FRST, please. Click the Fix button. Wait until the tool has finished. It creates a log file, called Fixlog.txt, on the desktop. Please, paste the content of that file in your reply. Have the add-ons been restored?
  10. Nyein Chan
    Hello CeciliaB, I only use a few extensions in Chrome and all of them were gone yesterday. They are: Hide my IP, Internet Download Manager, MUA Web Unicode Converter and Tornplus for Torn. "Another instance is running" is the title of the window that shows this issue. Please take a look at the screenshot.
  11. CeciliaB
    I wrote (several times with different wordings): But you do this: For me this means that you think that you know more than I do about getting rid of malware and adware. Why ask me when you don't follow what I reply. I have also written several times that this isn't a forum for problems with Linux, hardware and other stuff not related to adaware programs, malware and adware, but you continue asking such questions. I think I'm wasting my time trying to help you.
  12. CeciliaB started following keyboard issue
  13. CeciliaB

    keyboard issue

    CeciliaB replied to garen123's question in General support

    Hi Lissa, This is a forum for problems with adaware products, malware and adware, it isn't a general forum for all kind of computer problems. You have to find a forum for computer problems, maybe the forum of Tom's Hardware since it seems to be hardware related.
  14. CeciliaB
    Hi Nyein, Extensions to which program and can you give an example of a missing extension? The fix did very little since fixlist.txt contains a lot of returns that shouldn't be there. But don't try again until the problem with the missing extensions has an explanation. Sorry, but you haven't mentioned a message about another instance before. Please give me more details about that.
  15. garen123 started following keyboard issue
  16. garen123

    keyboard issue

    garen123 posted a question in General support

    Hi, I have an issue what can i do some of my keys on my alienware m18x laptop keyboard are not working @ , backspace , delete , to name a few Hope u can help me ?? Lissa
  17. Nyein Chan
    Hello CeciliaB, I do the steps you said and here is the fixlog file. After restarting, I found that all other extensions I added are gone except adaware extension (which I did not see previously). I removed it. And I restart again. That "another instance is running " window still appears. Fixlog.txt
  18. agermats agermats joined the community
  19. CeciliaB
    Nyein, you're welcome 1. Please, start Notepad. Copy all text that is in the box: CreateRestorePoint: CloseProcesses: HKU\S-1-5-21-2809528103-2808818042-3570622398-1000\...\Run: [Web Companion] => C:\Program Files\Lavasoft\Web Companion\Application\WebCompanion.exe [7407392 2019-01-07] (Lavasoft) HKU\S-1-5-21-2809528103-2808818042-3570622398-1000\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://search.yahoo.com/yhs/web?hspart=lvs&hsimp=yhs-awc&type=lvs__webcompa__1_0__ya__hp_WCYID10454__180521__yaie SearchScopes: HKU\S-1-5-21-2809528103-2808818042-3570622398-1000 -> {C0C3A6C6-03BC-4195-8FCB-AEA091301353} URL = hxxps://search.yahoo.com/yhs/search?hspart=lvs&hsimp=yhs-awc&type=lvs__webcompa__1_0__ya__ch_WCYID10454__180521__yaie&p={searchTerms} FF Homepage: Mozilla\Firefox\Profiles\6wzytc6l.default -> hxxps://search.yahoo.com/yhs/web?hspart=lvs&hsimp=yhs-awc&type=lvs__webcompa__1_0__ya__hp_WCYID10454__180521__yaff FF NewTab: Mozilla\Firefox\Profiles\6wzytc6l.default -> hxxps://search.yahoo.com/yhs/web?hspart=lvs&hsimp=yhs-awc&type=lvs__webcompa__1_0__ya__hp_WCYID10454__180521__yaff FF SearchPlugin: C:\Users\Nyein Chan\AppData\Roaming\Mozilla\Firefox\Profiles\6wzytc6l.default\searchplugins\yahoo-lavasoft-ff59.xml [2018-05-21] CHR DefaultSearchURL: Default -> hxxps://defaultsearch.co/?q={searchTerms} CHR DefaultSearchKeyword: Default -> Default Search 2019-01-07 17:52 - 2018-05-21 07:23 - 000000000 ____D C:\Users\Nyein Chan\AppData\Local\Lavasoft 2019-01-07 17:47 - 2018-05-21 07:22 - 000000000 ____D C:\Users\Nyein Chan\AppData\Roaming\Lavasoft IE trusted site: HKU\S-1-5-21-2809528103-2808818042-3570622398-1000\...\webcompanion.com -> hxxp://webcompanion.com Reboot: and paste in Notepad. Check that no files have been split on two lines. Save the file as fixlist.txt in the same folder as the FRST program. Exit all programs. Start FRST, please. Click the Fix button. Wait until the tool has finished. It creates a log file, called Fixlog.txt. Please, paste the content of that file in your reply. 2. Please go through the settings in all your browsers and change the start page and the search providers according to your preferences. 3. Do you see any signs of web companion now?
  20. Nyein Chan
    Hello CeciliaB, thanks for replying. I checked the other two options. For option 1, attached file is broken. For option 2, I still don't find the file to be deleted after restarting. Here are the files. Please check them. Thanks! Fixlog.txt Addition.txt FRST.txt
  21. aishah2019 aishah2019 joined the community
  22. Ou_i_du_sausoir
    Happy new year 2019, wheres is the scripts, fix & tools for resolve the bugs of dual-boot/usb disks/1 TB Micro sd card of this topic (Xubuntu's boot error, crash of virtualbox portable via Windows on Cubuntu, Sardu's boot error, error of creation of recovery usb disk with cyberlink power2go, corrupted files/copy errors/others errors in 1 TB micro sd card, firefox/thunderbird error message on Salix os in the 1st framakey salix, boot error in the 2nd framakey salix, error of creation of dualboot/grub on win 8/cubuntu, etc...) ? we can resolve theses bugs on usb/micro sd/dualboot in this topic if you want and also resolve on this topic the bug of "EFM, Barrow 16,2 & Widen 16 folder" on 5 Tb Seagate external HDD of my previous reply in this topic i'm the prince, the three computers (included PC 3 portabilised windows to go workspace in kingston usb disk) are both vulnerable by Spectre, but not Meltdown, because i have checked with Ashampoo CPU Checker Thanks...
  23. CeciliaB
    Hi Nyein Chan, Have you tried the other two alternatives on the page that ooze linked to? If no alternative works in your computer, please see this post:
  24. Ou_i_du_sausoir
    i can uninstall registry first aid and solvusoft and onesafe with AdwCleaner and iObit Uninstaller but i prefered yesterday launch adsfix by sosvirus, heres the détails of logs, problems, virus and the steps you have mentionned in your last reply, and the bugs on the rest of the computers to disinfects/troubleshoot andd the 5 Tb external hdd (recognized "Z:/" drive on compaq pc and "D:/" drive on portable win 10 environnment on the Kingston Windows to go Workspace): PC 2 compaq: -adaware installed -adsfix executed yesterday to uninstall regsitry first aid, solvusoft and smart privacy cleaner, the log of adsfix is below -adaware activated -frst executed, heres below the frst and addition logs -avast uninstalled by avastclear.exe in safe mode -adwcleaner executed, heres the scan log PC 3 portable Windows workspace on kiingston usb disk: -avira uninstalled with the https://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/88's application "EFM, Barrow 16,2 & Widen 16" Folder on external Seagate 5 Tb HDD: -various error messages, copy/paste/move errors, corrupted exécutables/error to execute an exe file, on the "EFM, Barrow 16,2 & Widen 16" folder and his subfolders, with "insuficient privilèges" and "admin privilèges required" persists if i copy/execute video/image/exe/music/etc... file/move/paste in and from the "EFM, Barrow 16,2 & Widen 16" folder and his subfolders, the screen capture of errors and RemVBS Worm log for this folders/external HDD is below, and maybe traces of McAfee/ESET/ZoneAlarm/WinZip Malware Protector/Emsisoft Thanks... FRST.txt Addition.txt AdsFix_02_01_2019_05_38_21.txt Rem-VBS.log seagate backup plus efm-barrow 16,2-widen 16.txt AdwCleaner[S02].txt
  25. Earlier
  26. Nyein Chan started following "webcompanion.ui.appcore.services.installerservice" threw an exception after uninstalling (Win 7)
  27. Nyein Chan
    This does not work for me. The program did not reappear in the control panel to uninstall again. Any other hints please? I feel really irritating.
  28. Nyein Chan Nyein Chan joined the community
  29. helifriken helifriken joined the community
  30. CeciliaB started following Adaware for Mobile
  31. CeciliaB

    Adaware for Mobile

    CeciliaB replied to josiposch's question in adaware antivirus

    Hi garen123, There is no adaware for mobile phones.
  32. garen123 started following Adaware for Mobile
  33. garen123

    Adaware for Mobile

    garen123 replied to josiposch's question in adaware antivirus

    What is this name bro? and it is for IOS or android? and how does it work? thank you
  34. garen123 garen123 joined the community
  35. CeciliaB
    Avira uninstallation: https://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/88 I don't know anything about the other two products and you've to ask in their forums if you can't find any information from their manufacturers. Let us take care of PC2 Compaq desktop pc now. 1. Disconnect everything that isn't necessary, e.g. all USB drives. Don't use that computer for anything else than following my instructions. 2. Try to remove Avast with their special clean program, as you did with the first computer. 3. Try to find a similar program for Comodo, but only on their website. Search for information about uninstallation in their forum. When done, activate adaware antivirus and restart the computer. 4. Uninstall all programs that you don't use. Restart the computer. 5. Scan with FRST and attach FRST.txt and Addition.txt to your reply. 6. Scan with AdwCleaner and attach its log file to your reply. Remember that this forum only handles problems related to some products from adaware software, malware and adware. If you've a problem with another program, you've to ask the manufacturer of that program or in a forum specializing in that program.
  36. Ou_i_du_sausoir
    i have make nightmare last night and 2017, Comodo CIS installed on Windows To Go Workspace in Kingston, i want to uninstall Comodo, iObit Malware Fighter and Avira, i smell like souffre, time for next computers: -Compaq desktop pc -Windows to Go Workspace (portabilized Windows 10) on Kingston Datatraveller on this computers, all micro sd and usb (xubuntu, cubuntu, samsung fit (future recovery disk with power2go by Cyberlink), 1 Tb micro sd, sardu multiboot, and the two framakey salix, etc...) are all plugged, makes approximately between 15 and 20 partitions on explorer (include the 4,80 Tb Seagate Backup Plus, recognized "Z:/" disk on my Windows 8 (compaq) and "D:/ Disk" on portabilized Windows Workspace), theses errors listed below on micro sd, dual-boot & usb disks persists before and after format the compaq pc, and this micro sd & usb disks: befor and after formatting the pcs & the disks, theses errors persists: 1: dualboot Cubuntu-Win 8 on desktop pc fails: error to make the grub and dualboot 2: virtualbox portable of Cubuntu on Cubuntu live usb crashes on Windows 8/10 3: error of boot on xfce/xubuntu usb disk: SYSLINUX 6.03 EDD 2014-10-06 Copyright (C) 1994-2014 gH. Peter Anvin & Al Failed to load ldlinux.c32 Boot failed: Please change disk and press a key to continue 4: boot error on Sardu multiboot live 14 Gb usb disk 5: boot error on 2 Gb framakey salix (no system detected, press any key to continue) 6: problem with internet on salix environment on 14 Gb framakey salix: the "firefox/thunderbird doesn't closed properly, another instance running, please restart firefox/thunderbird" error message persists 7: corrupted files on 1 TB micro sd card (video, executables, etc...), install and copy files on this card makes corrupted files 8: error of creation of recovery usb disk on 128 Gb samsung fit with cyberlink power2go 11 & power2go 12 i had , adsfix, pre_scan, and others scans on usb/sd and two pc, and the logs is below, and also the frst logs for "PC 2" and the "PC 3: Windows To Go Workspace (portabilized Windows 10) on Kingston Datatraveller" below, and at beginning on the topic i forget detailled the pc 3, i try again to describe the config of PC 3: PC 3: Portable Windows 10 "Windows To Go Workspace on Kingston Datatraveller: OS: Portable Windows 10 (Windows To Go Workspace) x64 Professionnal Antivirus: iObit Malware Fighter PRO Giveaway + Avira Antispyware: Comodo Cloud Antivirus & AdAware Antivirus Video & iso applications: Cmatasia, Daemon tools, KVISoft SWF to Video Converter problems on Kingston Portable Windows: 1: very slow, freezes/bugs/crash on explorer, takes long time to execute an app2: Winsweeper by Solvusoft portable version installed of root directory of Windows To Go workspace3: error message displayed in deutsch in UCheck By Adlice, please view the screen capture below4: The Kingston portabilized Windows Workspace's drive detected only in the desktop compaq pc's uefi only, but not detected on Galaxy Book's UEFIheres the logs of differents apps and diag tools below:https://www.cjoint.com/c/IAgpNei65jChttps://www.cjoint.com/c/IAgpK4cA4WChttps://www.cjoint.com/c/IAgpO2JSQBChttps://www.cjoint.com/c/IAgpQqDtmDChttps://www.cjoint.com/c/IAgpV2pc1iCusb file resc log for the Kingston Workspace (launched from the Pc 1: Galaxy Book)--: https://www.cjoint.com/c/IAiiUXhlyfC is too much: the "pc 3" disk - Kingston Windows to Go Workspace is not detected on bios/uefi/boot disk selection on "PC 1 - Galaxy Book", but the logs for this kingston "PC 3" Portable windows launched on PC 1 (galaxy book) is below, and also others scans logs for usb, sd, PC 3 - Kingston Portabilized Windows and others PC & usb is below we can now disinfect the second pc (compaq desktop) and the third pc (portable windows workspace on kingston datatraveller) and disinfect, repair and resolve the usb disks quoted at this topic, the dualboot win8/cubuntu and the 1 tb micro sd card, the greatest record of logs posted at this reply, Thanks... AdsFix_02_01_2019_05_38_21 usb micro sd tour compaq.txt AdwCleaner[C00] kingston workspace.txt rem vbs galaxy book uefi kingston workspace 2019.txt Pre_Scan kingston workspace.txt Pre_Scan usb micro sd tour coompaq 2 janv 2019.txt Rem-VBS.log usb micro sd tour compaq 2 janv 2019.txt USB_File_Resc--Reporte-(8553) sandisk connect.txt UsbFix_Report sandisk connect stick.txt UsbFix-Report-01 usb micro sd tour compaq 2 janv 2019.txt QuickDiag_08_01_2019_08_27_00.txt Look_my_hardware kingston workspace uefi galxy book 2019.txt Look_my_hardware.txt no kingston workspace detected on galaxy book's uefi info.txt pre_scan galaxy book uefi kingston workspace 2019.txt pre_scan kingston workspace usb micro sd.txt Pre_Scan usb micro sd tour coompaq 2 janv 2019.txt Pre_Scan_08_01_2019_08_10_33 kingston workspace uefi galaxy book 2019.txt quickdiag galaxy book uefi kingston workspace 2019.txt QuickDiag_02_01_2019_01_58_37.txt QuickDiag_08_01_2019_08_27_00 kingston workspace uefi galaxy book 2019.txt Rem-VBS.log Rem-VBS.log kingston workspace uefi galaxy book 2019.txt Shortcut compaq desktop.txt usb file resc galaxy book uefi kingston workspace 2019.txt USB_File_Resc--Reporte-(30166) kingston workspace uefi galaxy book.txt usbfix galaxy book uefi kingston workspace 2019.txt usbfix kingston workspace usb micro sd.txt UsbFix-Report-01 usb micro sd tour compaq 2 janv 2019.txt UsbFix-Report-02 kingston workspace uefi galaxi book.txt Addition compaq desktop.txt AdsFix_02_01_2019_05_38_21 usb micro sd tour compaq.txt adwcleaner kingston workspace.txt FRST compaq desktop.txt look_my_hardware galaxy book uefi kingston workspace 2019.txt FRST kingston workspace.txt Shortcut workspace.txt Addition kingston workspace.txt
  37. StevenNally StevenNally joined the community
  38. CeciliaB
    Good! I can't see any more malicious files in that computer. Time for the next computer, please run FRST and attach the new FRST.ext and Addition.txt (I'll only read shortcut.txt if you say that there is a problem with some shortcuts). Don't use that computer for anything else than doing what I ask you to do.
  39. Ou_i_du_sausoir
    i can't find the "Kingston DataTRaveller Windows To Go Workspace" (no detected) in boot options on bios/UEFI on mypc(tablet Samsung Galaxy Book, the look_my_hardware, usbfix, remvbs, quickdiag & pre_scan logs for these problems is below QuickDiag_08_01_2019_08_27_00 kingston workspace uefi galaxy book 2019.txt Pre_Scan_08_01_2019_08_10_33 kingston workspace uefi galaxy book 2019.txt UsbFix-Report-01 xfce sfce galaxy book 29 12 2018.txt Look_my_hardware kingston workspace uefi galxy book 2019.txt Rem-VBS.log kingston workspace uefi galaxy book 2019.txt
  40. Ou_i_du_sausoir
    https://www.virustotal.com/#/file/718e90a034e08e22707d3cf6c0ed98fdd1bdae2da5e9ff3be7e34e35d83f9723/detection
  41. CeciliaB
    1. According to the logs you've installed RogueKiller and that program probably has erased the malicious files. I quote: Since you've several computers, don't use the computer that I'm trying to clean to anything except what I ask you to do. Can you follow that? 2. Please upload this file to virustotal.com: C:\Windows\System32\drivers\TchS2Helper.sys
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