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  1. Today
  2. Thank You. I am now fully in contact With Customer support. Much appreciated for all the help and Your Volunteering.
  3. I'm sorry but you have to contact the support team again. I can't help you with activation issues since I don't have any access to the internal databases, I'm only a volunteer here.
  4. Yesterday
  5. I contacted Support via Email, they suggested I uninstall both PC Cleaner and Adaware Free (as I can't get it to activate), and re-install them, I tried installing both and signing in, the PC Cleaner WILL activate and sign in, the Adaware 12 will not sign in with either my email address, or (as the program suggests) through Google... I did just that, and it will not activate. I need to have this program start to work. I want my protection I have paid for over many, Many Years. Please help!
  6. Last week
  7. Hi Titaniumspine, Please contact the support team:
  8. I tried to sign in with Both my Adaware login info and my Google, it says "error try signing into with Google", when I attempt that, I get "error Null" something or other. I cannot log into or get my Program back
  9. Hi John, Please see this page: Does that solve your problem?
  10. My copy of AdAware Pro is set to expire in May 2022. Windows 10 Notification indicated inactive Firewall. Checking AdAware, found that it had reverted to free version. Cannot find a place to reset using license key. How do I fix this without paying for new copy? Thanks!
  11. Earlier
  12. Hi velociraptor, I can see that Adaware antivirus fetches the false positive from Bitdefender, please inform Bitdefender and when they've changed the definitions Adware will do that too.
  13. Dear AdawareTeam , we are a freeware development TEAM ( recently we have realized that one of our freeware has False positive on Virus total report here is the link: Application.HackTool.AQU MD5 : 3a24a7b7c1ba74a5afa50f88ba81d550 SHA-1 : 5da4de1dbba55774891497297396fd2e5c306cf5 SHA-256 : a201f7f81277e28c0bdd680427b979aee70e42e8a98c67f11e7c83d02f8fe7ae we are sending you the original file (DefenderControl.exe) , could you please reanalyz it and correct the false positive , Thank you Best regards TEAM
  14. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  15. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  16. Hi again Tim, Have you been able to remove Adaware antivirus?
  17. Hi Wendysworld, Sorry, there is no Adaware antivirus for Android.
  18. Is there a version for Android?
  19. You're welcome. Please try to uninstall and use the removal tool in safe mode (restart the computer between). How to start in safe mode in Windows 10:
  20. thanks for your help....yes absolutely. tried all of that. no success. it looked as though it had worked, but then when i looked at the Task Manager 'Start up' tab, the launder was still there and active. so then i disabled that and again it looked as though it had stopped. then i opened explorer to see if it had removed the files and that is when Windows Installer started to run and tried to reinstall it all over again. After multiple attempts to stop that, i ultimately le it ire install. Once i accepted it to install, it has all gone quiet and basic functions are back to normal, but it is still clearly on my machine and running in the background.
  21. Thanks, I've moved the topic to the right forum. Unfortunately it's difficult to uninstall programs that are running and specially when they've drivers on a low level. Did you follow this when you uninstalled the product? 1. Usual uninstallation 2. Restart computer 3. Run the removal tool 4. Restart computer
  22. anti virus. in the end I had no choice but to let it reinstall itself. now that i have done this, it is at least letting me open windows explorer... but far from a nice experieice to think that an anti virus system is so horrible to try to remove
  23. Hi Tim, Is it Adaware antivirus or another Adaware product? Which file is Windows Installer looking for?
  24. Hi. i had MINOR machine performance issues so intended to temporarily remove Adaware. Uninstall would not work so i ran the removal tool. following this, i still see all Adaware file and now whenever i run windows explorer, the windows installer starts to run and is looking for a certain adaware file and then just locks the whole machine. please help
  25. Hi Leeroy, This is a website for Adaware products and we can¨t help you with Bittorrent. You've to contact them instead.
  26. Hi, How do I request a refund, I purchased bittorrent PRO & it is not working as well as uTorrent. I would like a refund and yearly subscription canceled. Please direct me how to do this. Regards Leeroy
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