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Showing content with the highest reputation since 10/17/2018 in all areas

  1. 1 point
    Thanks for redirecting my question to this thread Cecilia. (For other viewers, I was looking for a fix for Windows 7 File Explorer that runs very slow after installing Adaware Pro) While an older computer, it is still fast with an SSD, 64-bit, 2.3 GHz Quad core AMD system with 6 GB RAM. The rest of my software runs fine and Explorer was very fast prior to running Adaware. As I just upgraded to Pro, I'll contact support as you suggest,
  2. 1 point
    Hi again, Sorry for the delay. My contact person wants that you send a PM, with all the information you've about the bug, to me, and then I'll forward all the information to my contact person, who will send it to the right department. You send me a PM by clicking on the Message button near my name on the page https://forum.adaware.com/index.php?/profile/79449-ceciliab/.
  3. 1 point
    You're welcome :) I've a contact person at adaware software that will try to find a person in the right department for you. I'll post again when I get more information.
  4. 1 point
    Hi mohamed, You might try to send a PM to the administrator, who is employed by adaware software: https://forum.adaware.com/index.php?/profile/82701-ann_m/ Are you sure that you want to post your email address? It can be found by spam spiders and you might get a lot of spam.
  5. 1 point
    I uninstalled the program, restarted my computer, then I installed the program again. It worked and am now 20 minutes into my first scan with no threats found so far
  6. 0 points
    So I am paying for a hassle. That is fantastic news. I appreciate it very much, please let your contact know that it is issues like this that are causing your paying members to leave and go else where. I love the program but I do a lot on Twitch and unfortunately not being able to use it while my computer is protected is frustrating due to the fact that is why I payed for the web protection. so pissed off with this issue.