Hi Rose,
Did you use the email address mentioned in the topic https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/ ?
Please see https://adaware.zendesk.com/hc/en-us/articles/360023918232-My-serial-number-registration-key-activation-code-is-lost-how-do-I-retrieve-it- where My adaware is found here: https://www.adaware.com/myadaware/loginpage