Leaderboard


Popular Content

Showing content with the highest reputation since 10/26/2011 in Posts

  1. 4 points
    I did some research and found the numbers for Customer Service! The Agent I spoke with said they're aware of the problem and Technicians are working to repair it. He said it should be resolved in a few days, if it's not resolved by Friday I'll be calling again!!!
  2. 4 points
    Please bring back the option for users to directly download definitions manually to update our AdAware security software. Users used to have this option ... I even found the old link, which no longer works and has been taken down (http://download.lavasoft.com/public/defs.zip). This was a free, public site/database for all. After the recent 8-day failure for definitions to update due to server problems (in addition to other times this has happened) and issues with tech staff apparently not available over holidays, it's time to re-instate this public definitions link!! Thanks.
  3. 2 points
    Well actually Windows IS running (is not "shutdown") when in "Sleep" mode -- but the issue is whether a specific scheduled event will take the computer out of "Sleep" mode in order to run the schedule event.. To clarify -- windows has various power modes including "Sleep" and "Hibernate" neither of which is a "Shutdown" hence in both of the first two states Windows is "running" but must be "woke up" from either "Sleep" or "Hibernate" depending upon the mode the computer might be in at the time. What I've done is tried doing a "Repair" of Adaware in "Programs & Features" in the hope this might help -- which finished with a status "successful repair". Then under "Advanced Power Settings" I've enabled the Sleep mode "Enable Wake Timers" option in the hope this will facilitate the "wake" state out of "Sleep" mode at the time the Adaware Automated Scan is scheduled. To test to see if Adaware will actually perform an "Automated Scan" (regardless of the possible "sleep" mode issues)-- I schedule the Automated scan for 12:00AM this morning (4-16-20) with the computer in "Wake" state at the time (that is not in "Sleep" mode) just to make sure that Automated Scan works at all and I'm happy to report that it did scan successfully. So I now know that "Automated Scans" DO work and the only thing remaining is why Adaware did not wake the computer from "Sleep" mode before this. So with Automated Scan working -- now it all comes down to the question: will the enabled Sleep Modes "Enable Wake Timers" fix my problem as far as the Automated Scan working when the computer happens to be in "Sleep" mode at the time the scan is scheduled. I'm crossing my fingers that what I've done will solve the "Sleep" mode issue and do a scan tomorrow at the same time. I'll report back tomorrow. If it does scan (w/out my intervening to wake the computer) then it will apparently have been either the "Repair" and/or enabling the "Sleep" options "Enable Wake Timers" that did the trick (I'm thinking most likely if successful tomorrow it was the "Enable Wake Timers" that addressed the "Sleep" issue). Hmm, now that I think about it the Adaware "Repair" option may have made the difference as far as the Automated Scan working in the first place (regardless of the separate "Sleep" mode issue) because as I recall now when I tried scheduling the Automated Scan in the past it would not start on the time it was scheduled to start (unless Adaware requires the Automated Scan to start the next day and will not start for a scheduled time on the same day which was what didn't work before). Perhaps you know -- will an Automated Scan that is scheduled for a time on the same day work? Or does the date have to change for the Automated Scan to work hence a test is not possible on the same day? If the day change is required then that would explain the failure to test for an Automated Scan while I'm not the computer at the time on the same day and the "Sleep" mode (prior to my setting the"Enable Wake Timers" to enabled) was what had presumably prevented subsequent Automated Scans to perform while I was not present on the computer. Again, I'll know more tomorrow as far as whether the Automated Scans will work as scheduled w/out my intervention as far as avoiding "Sleep" mode is concerned. Oh btw, I am Mr.Moto -- I had forgot my original login info before starting this topic so created the new Mr. Moto account to post the topic and since found my original login ID so am using that now.
  4. 2 points
    This was the answer I got from support when I reported it through my adaware pro box. Please try to repair Ad-Aware. Kindly follow the steps listed below: 1. Click the Start button on your computer (left-hand side of the screen). 2. Click Control Panel in the Start Menu. 3. Double-click Add or Remove Programs / Click Programs, and then click Programs and Features. Select Ad-Aware Antivirus from the list and then click Change. The programs installed are typically listed in an alphabetical order. 4. With the dialog box displayed, select Repair Ad-Aware and then click Next. 5. You can see the repairing process in progress. 6. Once the repairing process is complete, click Close. This worked to fix the scan and it is now working properly however it turned off my network protection/firewall and I am unable to get it back on. I had to turn my windows firewall back on and am waiting to hear back from support to see what they advise. It did fix the scan though so happy about that đŸ˜€
  5. 2 points
    I have the same problem in US but looks like their server is down for the holiday. So I guess we need to be patient until they get back from holiday.
  6. 2 points
    I'm trying to install Ad-Aware 12 onto a fresh Windows 7 install (recovery disks) onto brand new drive in a Toshiba Laptop. All Windows updates that have been offered have been installed. After downloading updater, etc, I get the "Couldn't create process" error. What do I do ? Edit: oops - I thought SP1 was installed, but it isn't. I'll fix that first before asking for help.
  7. 2 points
    Hi, no i open Adaware Interface go Settings>Reset to Factory> then Fullscan reboot now it works without Problems.
  8. 1 point
    You can check out the results of scans by going to the "Scan" page then scroll down to do the following: pic-1 - You have for example "A)" a report list of manual scans or "B)" a report of scheduled scan where you can "View" a specific scan report for either of the two specific type scans. The "View" buttons will take you to what you see in pic-2. pic-2 - By clicking on the "View" buttons pointed out in pic-1 you can get to this "Scan Report List" page where you can get more "Details" by clicking the "Details" link for any one of the performed scans you might be interested in looking at additional scan details. pic-3 - A click on "Details" as illustrated in pic-2 will get you to the "Scan Report Details" page where you can determine the outcome of the scan including threats found and what was done about each threat found. pic-4 - Provides an example where the "Objects Detected" option has been expanded (by clicking the circled toggle icon) to show details of the threats detected for the performed scan that was selected to get more details on what was done with each of the detected threats.
  9. 1 point
    Most people will have their computer at the very minimum enter "Sleep" mode (some use "Hibernate" mode etc.) after a specific amount of idle time has passed as opposed to leaving their computer awake at all times. Because Adaware Automated Scans will only run when the computer is in "Wake" mode there are specific requirements that need to be done to assure that Automated Scans will reliably run. So for users who want Adaware to run Automated Scans scheduled during times the computer will most likely not be awake (during times the user will typically be away from their computer such as 12AM - 5AM) it is a necessary prerequisite to "wake" the computer prior to the time the Automated Scan is scheduled to run. This can be accomplished, for example, by scheduling a task (i.e. using Windows Task Scheduler) that will wake the computer from "Sleep" or "Hibernate" modes just prior to the time when the Automated Scan is scheduled to run. Keep in mind, if the user requires a password to gain access to Windows then the "Run whether user is logged on or not" setting must to be enabled in the Windows Task Scheduler for that task. (Note: In the event the computer is already awake at the time -- then the scheduled task to "wake" the computer will do nothing.) One more thing, it may be necessary to enable the "Sleep" setting "Allow wake timers" under Windows "Power Options" > "Advanced settings" (see attached screen-shot). If all of this is done the Adaware Automated Scans should always successfully run as scheduled.
  10. 1 point
    I see, I have sent a PM with a license key to you.
  11. 1 point
    I managed to delete some files, emptied my Bin, and then only tried to follow the guides online using windows program uninstaller, which didn't work I found an easy work around: Right click "This PC" Click on Manage Click on "Services And Applications" Click "Services" Find anything related to Web companion on the right hand side, and Stop the activity Delete the folder (Think its the entire Lavasoft folder)
  12. 1 point
    Hi, Adaware software (former Lavasoft) has many programs. Which program to you refer to? This occurs when you install a program and the manufacturer of that program has bundled the program with a product from adaware software. If you want to blame someone you should blame that manufacturer for bundling it and not make it easy for you to deselect the bundled programs.
  13. 1 point
    So, after very long time fighting against bugs and problems in adaware, finally I found solution to all my problems...I uninstalled adaware and bought another antivirus software. Best thing is, just as I thought problems with adaware are made by adaware itself, because current antivirus I use works like a charm - exclude list dont disappear, system is not slowed when searching files, and also this protection, FULL PROTECTION, I was so stupid to use adaware free, which is bugged and also not offers full protection. Thanks Cecilia for all your help, adaware team should you and other volunteers pay money for your hard work doing for people. Bye and again thanks for everything Cecilia :)
  14. 1 point
    Hi Titaniumspine, I would try that and if it doesn't help, please contact adaware support team through the menus in the program.
  15. 1 point
    Hi Artem, Good that you can post. I don't know why the forum thought that you'd replied. Computers are strange
  16. 1 point
    The fix seems to have worked even that most lines in Fixlog.txt were split into several lines. Rename the FRST program file FRST64.exe to uninstall.exe and run it. That will delete the program, its log files and quarantine folder.
  17. 1 point
    Its not a DNS issue. I received an email from adaware stating that their engineers should have it up and running this weekend. This is the email i got back from them Charlie (Adaware) Apr 2, 20:26 EDT Hi Kevin, Thank you for contacting customer service. We can surely help you with your problem. According to the information that we got from our technical department, you will be able to download our antivirus this weekend. We are sorry for these inconveniences. Charlie Adaware Customer Support Specialist
  18. 1 point
    Hi dmo069, I've sent a PM to you with a license key.
  19. 1 point
    Hi Terri, I've sent a PM with a license key to you.
  20. 1 point
    Hi mEREjOY, Please see this topic: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  21. 1 point
    Hi teddytim, There was a problem with the server sending out keys during the last days of January, but that has been solved. If you've a Gmail address, please use another email address if possible, since there is some kind of interaction problem between adaware's server and Google.
  22. 1 point
    I did not find the key in the spam folder. Please send the activation key or fix this issue so I may be able to get it.
  23. 1 point
    Hi jamesgamer, Please log in to your web mail and check the spam folder. According to adaware software the problem with the key sending server solved, but the email is sorted as spam by many email providers.
  24. 1 point
    Hey, i have tried to get an activations key but i havent get any yet. i have looked all over in my mail but no key.
  25. 1 point
    Seems to work, (moved off to a secondary drive temporarily) strangely also seems to make scans quicker, perhaps because there are now less files on c drive to scan. Cheers Paul
  26. 1 point
    Thanks CeciliaB for quick response. I've attached here the log files. Logs-Backup.zip
  27. 1 point
    Thanks for redirecting my question to this thread Cecilia. (For other viewers, I was looking for a fix for Windows 7 File Explorer that runs very slow after installing Adaware Pro) While an older computer, it is still fast with an SSD, 64-bit, 2.3 GHz Quad core AMD system with 6 GB RAM. The rest of my software runs fine and Explorer was very fast prior to running Adaware. As I just upgraded to Pro, I'll contact support as you suggest,
  28. 1 point
    Hi mohamed, You might try to send a PM to the administrator, who is employed by adaware software: https://forum.adaware.com/index.php?/profile/82701-ann_m/ Are you sure that you want to post your email address? It can be found by spam spiders and you might get a lot of spam.
  29. 1 point
    Hi Jotazombie, Note that since you've paid for adaware antivirus you can contact the support team, instead of this forum with volunteers. You can select a menu item in the program to contact support. Have you tried to uninstall adaware antivirus, restart the computer, run the removal tool and then restart the computer before installing adaware antivirus again? Remember to have your license key available before uninstalling the program. Removal tool: https://www.adaware.com/removal-tool
  30. 1 point
    When someone suddenly starts to receive a lot more of spams, it usually due to: The person has written the email address on a public web page, as in a forum, on Facebook, Twitter etc. A friend of the person has done the above. A web site, where the person has registered with the email address, has been hacked and someone else has been able to fetch the email addresses. The email account of a friend has been hacked and someone else has been able to read all contacts of the friend. When email addresses are found by someone with criminal intent, they are usually sold to a spammer or a spammer organization. #3 in the list can sometimes be checked by entering the email address on the web page https://haveibeenpwned.com/ where a person tries to track email addresses sold or published on the dark web. Unfortunately an antivirus program cannot protect you from such events. You can read about how email addresses can be collected here: https://en.wikipedia.org/wiki/Email_address_harvesting
  31. 1 point
  32. 1 point
    I didn't find exe file of WebCompaninon anywhere and I am satisfied with the actions of our system admin.
  33. 1 point
    Ah, that makes sense. I hadn't considered the compression/decompression thing. I looked around for a while to see what folders were free to move (good thought, though, about moving program folders and putting them back before using the program again), and I found my old Dropbox folders there that I didn't need anymore. I deleted those, and I'm all good to go! I'm going to plan on keeping a movable file on all my hard drives for this issue in future, so there's always something I can drag out and free up space for uninstalling.
  34. 1 point
    Cecilia Here are some things that might help the software folks figure this usb problem out. 1) The laptop I saw the problem on is a Dell Inspirion 15 Series 3000 running Windows 10 Version 10.0.16299 2) The version of AdAware that is failing is the one that is currently on the website as of April 16 2018. I downloaded the free version in compatability mode so it was not running real-time protection. 3) The problem is that if you install something into a usb port, remove it, then try to reinstall it a secong time you get a message stating that "the driver is already installed in memory and cannot install again" Error code 83 4) You only get the error if the usb ports are completely empty ,you install any usb device, remove it (ports are now all empty) and try to reinstall it. If you have anything in any usb port full time , for example a usb mouse or keyboard you will never see this problem because the ports are never completely empty. 5) Removing AdAware fixes the problem. Hope that helps
  35. 1 point
    I've encountered this same problem. I spent almost an entire day struggling to fix the Code 38 error, trying countless "fixes" and workarounds to no avail. Finally I booted my PC in safe mode, put the USB card into a port (didn't matter which one, I've tried all of them to rule it out), unplugged it, plugged it back in and the USB card worked again. Right now I have Adaware running and that's somehow causing this problem. This didn't become a problem for me until I installed the current version: 12.3.909.11573 (free).
  36. 1 point
    No one in the forum have access to the internal databases with the customers and licenses of adaware software. Problems with activation of paid versions of adaware antivirus must therefore be handled by the customer support team, where the staff can check the databases. Since the normal way of contacting the support, which is through the menu in the adaware antivirus program, isn't enabled until the activation is done, you can send them an email or contact them through Facebook. Email address: [email protected] Facebook: https://www.facebook.com/officialadaware/ You need to check the spam and/or junk folders in the web mail, since sometimes the reply is considered as spam by your email provider. If you haven't received a reply within 48 hours, you can start a topic in the forum and send me a PM with your email address and license key. I'll then inform my contact person at adaware software (but not in the support team), who will contact the support team and ask why no reply has been sent to you.
  37. 1 point
    Thanks, Jim. Please uninstall adaware antivirus, restart the computer, run the removal tool, restart again before installing adaware and finally restart the computer. Removal tool: https://www.adaware.com/removal-tool If you still get Service Unavailable, please upload adaware log files again (msinfo not needed this time, but msi files if they exist now).
  38. 1 point
    OK, it seems to be working correctly now, after using the removal tool described here: https://forum.adaware.com/index.php?/topic/35037-bitdefender-threat-scanner-error-when-attempting-to-start-adaware-antivirus/ I will check back after letting it scan the computer. <EDIT> Scanned OK; everything is working again. Thanks!
  39. 1 point
    Thanks, I saw the information and has forwarded it to my contact person.
  40. 1 point
    After 3 restarts and multiple opens/closes of the program in Task Manager I was finally able to get it to accept my activation key AND update the virus definitions, for the most part. Thank you for taking time to read / moderate the boards.
  41. 1 point
    Hi, Cecilia. The problem is solved. Yesterday I installed more than 100 updates of windows update, and today when I turned on the pc, Adaware was working well. Thank you very much for your help
  42. 1 point
    Ad-Aware 2008 is almost 10 years old and hasn't been supported during at least 5 years. You shouldn't use that version.
  43. 1 point
    Hi jclopez, If adaware ad block isn't visible in Control Panel's list of installed programs, please check your browsers' list of installed add-ons.
  44. 1 point
    Maybe also set Definition File Settings to NOT update every hour but choose a longer time. I run scans from an unattended batch and include the following before a scan with auto-update defs OFF CALL "C:\Users\Eric\Documents\Batch Files\_AdAware_Version.bat" Y < batch to extract current AA version SET "_ACF=C:\Program Files\adaware\adaware antivirus\adaware antivirus\%AdAwareVer%" < ACF is AA file folder SET _Linex=%Time: =0% Ad-Aware Update Definitions < just used for onscreen log START "" /WAIT "%_ACF%\AdAwareCommandLine.exe" --updatedefs ECHO %_Linex% %Time: =0% < on screen log
  45. 1 point
    Well thank you very much for your help but i just managed to fix the problem, the program is working properly now. I hadn't uninstall my old anti virus i guess it was creating a conflict between the two, as soon as i uninstalled my old anti virus i try opening the app again and its working. Thank you for your help though
  46. 1 point
    Hello, for me ok on the Second HDD with 1 TB take about 2 Hours the Full Scan after that i would suggest the Real Time Scanner set to smart. The next Scans will be much faster about 4 Minutes because he will scan Files only if Changed wil not slow really down the Security. Only a suggest. I have the Pro Version no Problems here.
  47. 1 point
  48. 1 point
    Hi again, Do you've another antivirus, anti-malware, firewall or anything similar installed (or left-overs from uninstallations)? The most common reason for problem of your type is that there is some kind of conflict between the two similar products. If you aren't sure, I can check that in FRST logs. Please, download Farbar Recovery Scan Tool (FRST) and save it on the desktop: For 64 bits Windows: http://download.bleepingcomputer.com/farbar/FRST64.exe For 32 bits Windows: http://download.bleepingcomputer.com/farbar/FRST.exe Start the FRST program. Read the disclaimer and click Yes to accept it. Click Scan button. When done, FRST will create two log files, called FRST.txt and Addition.txt, on the desktop. Please, attach them to your reply (press More Reply Options button to see how to attach files).
  49. 1 point
    Hi SML-QA, Thanks for letting us know. We'll re-investigate and report back here. Regards, Andy Lavasoft Malware Lab
  50. 1 point
    Is it just me or do others think that Lavasoft are making a big mistake in not fixing the activation issues for the Adaware free product. A simple Google search shows thousands of people have not been able to activate their Ad-aware product. Many forums are suggesting people change products. This seems dumb, unless we are seeing a sign of a deeper issue within Lavasoft. If a security company can't get simple processes correct, this could indicate a similar attitude towards the products they produce. Lavasoft - I'm sure you read these forum posts. Why can’t you fix the activation issue! Before you ask, NO, I am not going to send you a e-mail or screen shot of the problem. I am not going to ask you to manually activate my product. Why? ..... because in your responses to the same questions within the forums that is all you ever seem to ask. I like the product, and have used it from its early beginnings. I would really like to keep using it, but this issue puts users trust in the product into serious doubt. I hope you find this firm and honest post productive and Lavasoft fix the problem properly. Just so you understand. The situation is: Configuration is Windows 64 Ultimate Have tried activating the product almost weekly for over a month, so it cannot be an overloaded activation server. If it is, BUY new servers and take this seriously. Shut down firewall, and no other security products turned on Email has been received several times from Lavasoft with the same code. This is cut and pasted into the activation form, but get an error message about Activation failing showing in red font. Never had an issue in the past with the same build There are no other issue on the build