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  1. 4 points
    I did some research and found the numbers for Customer Service! The Agent I spoke with said they're aware of the problem and Technicians are working to repair it. He said it should be resolved in a few days, if it's not resolved by Friday I'll be calling again!!!
  2. 4 points
    Please bring back the option for users to directly download definitions manually to update our AdAware security software. Users used to have this option ... I even found the old link, which no longer works and has been taken down (http://download.lavasoft.com/public/defs.zip). This was a free, public site/database for all. After the recent 8-day failure for definitions to update due to server problems (in addition to other times this has happened) and issues with tech staff apparently not available over holidays, it's time to re-instate this public definitions link!! Thanks.
  3. 3 points
    CeciliaB (and any forum member interested in this thread), please excuse me for taking so long to get back to this, especially as Ms. Valerie "Customer Support Specialist" corrected me about where we can find that email address on the main pages of the Support Site. I'm not sure how I missed it, but here is the proper information concerning that, as provide by Ms. Valerie: On the landing page [https://www.adaware.com/antivirus-support] we scroll down to where we see "Technical support" and we then click on "SUBMIT A TICKET" we will be on this page: https://www.adaware.com/antivirus/submit-a-ticket And we will then see that email address [email protected]' Probably I didn't want to submit a ticket when I was navigating around and so that was why I didn't see that email address I wonder if some consideration should be given to a slight change and add the email address below the "SUBMIT A TICKET' button as an 'or' type of arrangement. Submit a ticket OR use the following email address [email protected] As for the other problem I had regarding my not being able to activate my account, that is still being investigated, I hope. I guess the "I hope" is an indication that there are still some problems and those are basically in the area of communications. But being a stubborn human I will eventually get this worked out, even if I have to go to snail mail to do it. And the only reason for my being stubborn is that I think I like this product, so if this problem I had can be figured out then others won't have the same problem and maybe that can help the company.
  4. 2 points
    Well actually Windows IS running (is not "shutdown") when in "Sleep" mode -- but the issue is whether a specific scheduled event will take the computer out of "Sleep" mode in order to run the schedule event.. To clarify -- windows has various power modes including "Sleep" and "Hibernate" neither of which is a "Shutdown" hence in both of the first two states Windows is "running" but must be "woke up" from either "Sleep" or "Hibernate" depending upon the mode the computer might be in at the time. What I've done is tried doing a "Repair" of Adaware in "Programs & Features" in the hope this might help -- which finished with a status "successful repair". Then under "Advanced Power Settings" I've enabled the Sleep mode "Enable Wake Timers" option in the hope this will facilitate the "wake" state out of "Sleep" mode at the time the Adaware Automated Scan is scheduled. To test to see if Adaware will actually perform an "Automated Scan" (regardless of the possible "sleep" mode issues)-- I schedule the Automated scan for 12:00AM this morning (4-16-20) with the computer in "Wake" state at the time (that is not in "Sleep" mode) just to make sure that Automated Scan works at all and I'm happy to report that it did scan successfully. So I now know that "Automated Scans" DO work and the only thing remaining is why Adaware did not wake the computer from "Sleep" mode before this. So with Automated Scan working -- now it all comes down to the question: will the enabled Sleep Modes "Enable Wake Timers" fix my problem as far as the Automated Scan working when the computer happens to be in "Sleep" mode at the time the scan is scheduled. I'm crossing my fingers that what I've done will solve the "Sleep" mode issue and do a scan tomorrow at the same time. I'll report back tomorrow. If it does scan (w/out my intervening to wake the computer) then it will apparently have been either the "Repair" and/or enabling the "Sleep" options "Enable Wake Timers" that did the trick (I'm thinking most likely if successful tomorrow it was the "Enable Wake Timers" that addressed the "Sleep" issue). Hmm, now that I think about it the Adaware "Repair" option may have made the difference as far as the Automated Scan working in the first place (regardless of the separate "Sleep" mode issue) because as I recall now when I tried scheduling the Automated Scan in the past it would not start on the time it was scheduled to start (unless Adaware requires the Automated Scan to start the next day and will not start for a scheduled time on the same day which was what didn't work before). Perhaps you know -- will an Automated Scan that is scheduled for a time on the same day work? Or does the date have to change for the Automated Scan to work hence a test is not possible on the same day? If the day change is required then that would explain the failure to test for an Automated Scan while I'm not the computer at the time on the same day and the "Sleep" mode (prior to my setting the"Enable Wake Timers" to enabled) was what had presumably prevented subsequent Automated Scans to perform while I was not present on the computer. Again, I'll know more tomorrow as far as whether the Automated Scans will work as scheduled w/out my intervention as far as avoiding "Sleep" mode is concerned. Oh btw, I am Mr.Moto -- I had forgot my original login info before starting this topic so created the new Mr. Moto account to post the topic and since found my original login ID so am using that now.
  5. 2 points
    This was the answer I got from support when I reported it through my adaware pro box. Please try to repair Ad-Aware. Kindly follow the steps listed below: 1. Click the Start button on your computer (left-hand side of the screen). 2. Click Control Panel in the Start Menu. 3. Double-click Add or Remove Programs / Click Programs, and then click Programs and Features. Select Ad-Aware Antivirus from the list and then click Change. The programs installed are typically listed in an alphabetical order. 4. With the dialog box displayed, select Repair Ad-Aware and then click Next. 5. You can see the repairing process in progress. 6. Once the repairing process is complete, click Close. This worked to fix the scan and it is now working properly however it turned off my network protection/firewall and I am unable to get it back on. I had to turn my windows firewall back on and am waiting to hear back from support to see what they advise. It did fix the scan though so happy about that 😀
  6. 2 points
    I have the same problem in US but looks like their server is down for the holiday. So I guess we need to be patient until they get back from holiday.
  7. 2 points
    I'm trying to install Ad-Aware 12 onto a fresh Windows 7 install (recovery disks) onto brand new drive in a Toshiba Laptop. All Windows updates that have been offered have been installed. After downloading updater, etc, I get the "Couldn't create process" error. What do I do ? Edit: oops - I thought SP1 was installed, but it isn't. I'll fix that first before asking for help.
  8. 2 points
    Hi, no i open Adaware Interface go Settings>Reset to Factory> then Fullscan reboot now it works without Problems.
  9. 1 point
    Hi Titaniumspine, Please contact the support team:
  10. 1 point
    Hi Joseph, It's important to go through all settings in the browsers. In your case the settings for the pages/tabs to open At start and Home.
  11. 1 point
    Hi Angel, Did you use the Gmail address when you bought the license? Please see https://www.adaware.com/user-guide/activation Step 3. If it doesn't work, please see the last paragraph.
  12. 1 point
    Try this link please. https://www.adaware.com/user-guide/license_renewal @CeciliaB, FYI.
  13. 1 point
    You can check out the results of scans by going to the "Scan" page then scroll down to do the following: pic-1 - You have for example "A)" a report list of manual scans or "B)" a report of scheduled scan where you can "View" a specific scan report for either of the two specific type scans. The "View" buttons will take you to what you see in pic-2. pic-2 - By clicking on the "View" buttons pointed out in pic-1 you can get to this "Scan Report List" page where you can get more "Details" by clicking the "Details" link for any one of the performed scans you might be interested in looking at additional scan details. pic-3 - A click on "Details" as illustrated in pic-2 will get you to the "Scan Report Details" page where you can determine the outcome of the scan including threats found and what was done about each threat found. pic-4 - Provides an example where the "Objects Detected" option has been expanded (by clicking the circled toggle icon) to show details of the threats detected for the performed scan that was selected to get more details on what was done with each of the detected threats.
  14. 1 point
    I did a little research and was able to add the drivers needed to the Adaware Rescue USB. Here are the steps if someone else ever needs to do this: 1. Download the new drivers. In my case they are in 25_0.zip from https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack 2. Unzip to folder, say C:\25_0 3. Create a folder on your drive to mount the Adaware boot image, in my case C:\AdAwareImg 3. Mount Adaware Rescue USB. In my case as J: 4. Mount the WinPE boot image: 5. Install the new Intel drivers: 6.Unmount and save the Windows PE image: Now when I boot from the Rescue USB I am able to reinitialize the network adapter (under Advanced options) and update definitions. For some reason, sometimes I need to click on "Initialize adapter" a second time before it works.
  15. 1 point
    Hi Rose, Did you use the email address mentioned in the topic https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/ ? Please see https://adaware.zendesk.com/hc/en-us/articles/360023918232-My-serial-number-registration-key-activation-code-is-lost-how-do-I-retrieve-it- where My adaware is found here: https://www.adaware.com/myadaware/loginpage
  16. 1 point
    I see, I have sent a PM with a license key to you.
  17. 1 point
    Seems to be easy to uninstall the product since you haven't replied to the simple question about which product.
  18. 1 point
    I try to get my free activation key but i never get my the activation key at all.....
  19. 1 point
    Hello, i have Adaware 12 Pro would be great to see an Android App ( Mobile App). And also for Customer and Users of Pro and Total Version for Free of Corse PS: And Please remove the People who tells adaware is bad and we are all bad because we don't have any knowledge from Forum. THX
  20. 1 point
    Hi to All, worked with Adaware support team. Last recommendation they suggested to update to latest "definition file" after submitting log file and ".NFO" file from my pc configuration. Nice outcome, after updating to the latest definition file it has fixed the scan issue on all my 3 PC. Great news. Discovered great forum and lot of constructive post. Thanks to everyone! François
  21. 1 point
    To get the removal tool to work, go to task master look at the process section and select all the occurrences of adaware with the exception of the adaware removal tool and click the End Task button. That should enable you to get the Adaware removal tool to work. It worked for me. Hopefully it will work for you.
  22. 1 point
    I had to renew my license keys in the last few days on my 3 computers. Got the same issue that what it is described here. The scan function doesn't appears to be able to scan. Just did a fresh install after many reboot to kill this scan process. Here was my case: 1- Working well 2- Update the license key 3- Unable to perform full or quick scan (no files reported in the Current Scan Target) 4- Needs at least two reboots to kill the scan process 5- disable Adaware Antivirus PRO 6- Remove the applications and reboot 7- Did a fresh install and reboot 8- add my licenses keys and update definitions 9- Still have the scan issue Sounds like a software bug ... quite annoying, hopefully it will be solve rapidly by Adaware. I have 3 licenses for Antivirus PRO all 3 computers show the same problem. Thanks! François
  23. 1 point
    Hello again, Still no progress overnight, so hopefully these are the files needed to report a problem MSI9f0c5.zip msinfo32.zip https://www.dropbox.com/s/hz73uovyxn9blzr/adaware antivirus.zip?dl=0 If I need to do anything else, just let me know. Thanks again Mick
  24. 1 point
    Hi again, Sorry for the delay. My contact person wants that you send a PM, with all the information you've about the bug, to me, and then I'll forward all the information to my contact person, who will send it to the right department. You send me a PM by clicking on the Message button near my name on the page https://forum.adaware.com/index.php?/profile/79449-ceciliab/.
  25. 1 point
    Hi, Once again, the definitions are failing to update automatically and even when I "manually" try to update. (I have AdAware Pro) It has now been more than 3 days since the last update and will be 4 days at the end of today (Saturday September 15 2018). The definitions version is 11534337. The last time this happened, a few months ago, it turned out to be a systemic issue, not just with my software, so I'd be interested in hearing if anyone else is having the same problem. Thanks. EC
  26. 1 point
    Success! (5 days later ...) Hope it sticks!!
  27. 1 point
    I understand, the only thing I can say I noticed this list disappears after some time of using adaware (few days), not immediately.
  28. 1 point
    You're welcome :) Usually the uninstallation is neither hidden nor complicated. Something must have happened during the installation and it wasn't completed, or some other program, e.g. an antivirusprogram, removed parts of Web Companion.
  29. 1 point
    I didn't find exe file of WebCompaninon anywhere and I am satisfied with the actions of our system admin.
  30. 1 point
    Hello! Adaware's scanner found some suspicious activity in your system memory. The problem is that it couldn't be deleted or terminated because it is a part of some Process that was allowed to run by your system and all antiviruses. It can also be a part of Panda utilities. I can't find any anomalies except too working antivirus services and suspicious CCleaner64. CCleaner was compromised last year. First of all please send us binary file of CCleaner that is located here " C:\Program Files (x86)\CCleaner\CCleaner64.exe". Clean your %Temp% folder (C:\Users\ADMINI~1\AppData\Local\Temp). So please try to uninstall all installed antivirus solutions (leave just license information). Uninstall all Utilities that were installed with Antivirus. Reboot your PC. After that you can try to reinstall AdAware and make a new scan.
  31. 1 point
    I've encountered this same problem. I spent almost an entire day struggling to fix the Code 38 error, trying countless "fixes" and workarounds to no avail. Finally I booted my PC in safe mode, put the USB card into a port (didn't matter which one, I've tried all of them to rule it out), unplugged it, plugged it back in and the USB card worked again. Right now I have Adaware running and that's somehow causing this problem. This didn't become a problem for me until I installed the current version: 12.3.909.11573 (free).
  32. 1 point
    It's okay, but anyways, again, you guys are really awesome. Keep doing the great work And thanks for the quick update Cecilia. --- Bikas Gaur
  33. 1 point
    Hi Skeeto, Please, see https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/ for how to proceed.
  34. 1 point
    Thank you for your reply. I was supposed to be notified by e-mail when a reply was posted, but that didn't happen, so I didn't realize you'd answered me. Preliminary results indicate that your suggestion worked. I'll only return here if I experience further problems. Thank you!
  35. 1 point
    When adaware software checks your license key, they can see that it has been used to activate two computers already, The first on in the morning 8th of October and then another one 5 hours later (used until 12 of December). They want to see log files created immediately after a trial to activate, since it contains information used during the activation and it's necessary for replacing the current license information with information about your new computer. Since you've a paid version, you can contact the support team directly too.
  36. 1 point
    You're welcome. I've forwarded your question to my contact person at adaware software, but my guess is that Google has changed something to prevent adblockers from blocking the ads.
  37. 1 point
    Hi, Cecilia. The problem is solved. Yesterday I installed more than 100 updates of windows update, and today when I turned on the pc, Adaware was working well. Thank you very much for your help
  38. 1 point
  39. 1 point
    Hi again, There is no formal support of synchronization now, but maybe in the future. But if you can arrange it yourself, this is the file that needs to be synchronized: %LocalAppData%\Google\Chrome\User Data\Default\Local Extension Settings\ Where %LocalAppData% usually is: C:\Users\"user name"\AppData\Local
  40. 1 point
    Hi B90, Note, this is an English speaking forum. If you didn't run Norton Removal Tool, please do so. Restart the computer, please. If you still get "Service unavailable", please follow https://forum.adaware.com/index.php?/topic/34799-how-to-report-a-problem/
  41. 1 point
    Hi nekooee, I've forwarded your question to my contact person at adaware software (Lavasoft) and I hope that they'll reply to me on Monday or Tuesday.
  42. 1 point
    Hi Michael7t1, If you're referring to Ad-Aware 2008 again, I still don't recommend that product since it can't protect your computer from the malware types that are common today. The last version of Ad-Aware that works on XP is version 11.12 and it will be installed when you use the default installer on the web site: https://www.adaware.com/antivirus
  43. 1 point
    Hi secondnature, If you can have adaware antivirus program and Kaspersky's antivirus program at the same time depends on if you installed adaware as a second line of defense without real-time protection (compatible mode), see the manual https://www.adaware.com/user-guide/compatible-install. In compatible mode adaware won't be running the whole time, but you can scan the computer with adaware. It's best to disable Kaspersky's antivirus while doing the scan since when adaware opens a file, Kaspersky's will be notified and also scan that file, which will prolong the scan time. It's also possible that Kaspersky's will believe that some temporary files created during the scan are malicious (they aren't that of course). I don't think that Kaspersky's antivirus will recognize adaware antivirus as a threat. I recommend that adaware is uninstalled before another antivirus program is installed (or doing a big upgrade) and installed again in compatible mode afterwards to minimize the risk of driver conflicts. Sorry, I don't know why Kaspersky requires that you do a manual upgrade, maybe there are too many large differences that it isn't possible to do an automatic upgrade. Did that answer your questions?
  44. 1 point
    While adaware was not installed properly, my computer had gotten infected with several viruses. I am pretty sure that is why after install Adaware would not start. I used Kaspersky rescue disk to scan and disinfect. This took 3 days -- eek. Anyway, after the Kaspersky disk finished, Adaware is running normally.
  45. 1 point
    Hi Vetiver, This is the forum of adaware antivirus by adaware software (former Lavasoft), not the forum of AdwCleaner owned by Malwarebytes.
  46. 1 point
    Hi OneEyedMonster, Maybe too many of you in Finland use F-secure and as in Sweden most of you understand English very well, so I'm not sure that the market share would increase by a translation. But I'll make sure that someone at adaware software reads your post.
  47. 1 point
    Hello everyone at Adaware. I would like to ask - is it possible to get your Free antivirus for Finnish language? Over 80% of us use the internet, and over 60% use it daily, multiple times. There's a lot of potential for the translation.. its true!
  48. 1 point
    Hi jerryb6446, Which version of Ad-Aware/adaware antivirus do you have? It's important to know for both the solution and to be able to move your question to the right product forum. Have you restarted the computer? It's a common problem with Ad-Aware 11 and the solution is described here: https://forum.adaware.com/index.php?/topic/34458-problem-after-upgrade-to-windows-10-or-after-installation-of-new-versions-of-windows-10-or-ad-aware/
  49. 1 point
    I am not recieving my activation key emails. I have tried two weeks straight, and two different email addresses, and no it is not in my junk email folders. Is there anything to do, or just find another program? What it seems like is that the request site is not working. Is anybody else having this issue? Chip
  50. 1 point
    If you encounter a problem with LavasoftTcpService after uninstallation of Web Companion: Option #1 Please, determine if you have 32-bit or 64-bit Windows: 1. Press + R on your keyboard. 2. Type C: and then press Enter key (this will open your C: drive). If inside your C: drive, you see Program Files (x86) folder, you have a 64-bit Windows. If you don't, you have 32-bit Windows. Please, disable the locked "LavasoftTCPService.dll" file: 1. Download the attached file => KomodiaFix.zip 2. Right-click the file and select Extract All. 3. Open the folder named KomodiaFix to find the necessary files inside. 4a. If you have a 32-bit Windows, right-click on uninstall.bat and select Run as Admin. 4b. If you have a 64-bit Windows, right-click on uninstall64.bat and select Run as Admin. 5. Once the process is complete, restart your computer. 6. After restart, please delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll C:\WINDOWS\SysWOW64\LavasoftTcpService.dll (only for 64-bit Windows) Restart your computer once more, please. You may now delete the KomodiaFix.zip files you downloaded and extracted. Option #2 1. Please, start Command Prompt as an administrator by right-clicking it and select Run as administrator. 2. Enter this command to reset the network adapter (end with the Enter key): netsh winsock reset 3. Restart the computer. 4. Please, delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll C:\WINDOWS\SysWOW64\LavasoftTcpService.dll (only for 64-bit Windows) KomodiaFix.zip