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  1. CeciliaB

    CeciliaB

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    Pierre67

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    LS.Andy

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    SpySentinel

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Popular Content

Showing content with the highest reputation since 10/26/2011 in all areas

  1. 4 points
    I did some research and found the numbers for Customer Service! The Agent I spoke with said they're aware of the problem and Technicians are working to repair it. He said it should be resolved in a few days, if it's not resolved by Friday I'll be calling again!!!
  2. 4 points
    Please bring back the option for users to directly download definitions manually to update our AdAware security software. Users used to have this option ... I even found the old link, which no longer works and has been taken down (http://download.lavasoft.com/public/defs.zip). This was a free, public site/database for all. After the recent 8-day failure for definitions to update due to server problems (in addition to other times this has happened) and issues with tech staff apparently not available over holidays, it's time to re-instate this public definitions link!! Thanks.
  3. 2 points
    Well actually Windows IS running (is not "shutdown") when in "Sleep" mode -- but the issue is whether a specific scheduled event will take the computer out of "Sleep" mode in order to run the schedule event.. To clarify -- windows has various power modes including "Sleep" and "Hibernate" neither of which is a "Shutdown" hence in both of the first two states Windows is "running" but must be "woke up" from either "Sleep" or "Hibernate" depending upon the mode the computer might be in at the time. What I've done is tried doing a "Repair" of Adaware in "Programs & Features" in the hope this might help -- which finished with a status "successful repair". Then under "Advanced Power Settings" I've enabled the Sleep mode "Enable Wake Timers" option in the hope this will facilitate the "wake" state out of "Sleep" mode at the time the Adaware Automated Scan is scheduled. To test to see if Adaware will actually perform an "Automated Scan" (regardless of the possible "sleep" mode issues)-- I schedule the Automated scan for 12:00AM this morning (4-16-20) with the computer in "Wake" state at the time (that is not in "Sleep" mode) just to make sure that Automated Scan works at all and I'm happy to report that it did scan successfully. So I now know that "Automated Scans" DO work and the only thing remaining is why Adaware did not wake the computer from "Sleep" mode before this. So with Automated Scan working -- now it all comes down to the question: will the enabled Sleep Modes "Enable Wake Timers" fix my problem as far as the Automated Scan working when the computer happens to be in "Sleep" mode at the time the scan is scheduled. I'm crossing my fingers that what I've done will solve the "Sleep" mode issue and do a scan tomorrow at the same time. I'll report back tomorrow. If it does scan (w/out my intervening to wake the computer) then it will apparently have been either the "Repair" and/or enabling the "Sleep" options "Enable Wake Timers" that did the trick (I'm thinking most likely if successful tomorrow it was the "Enable Wake Timers" that addressed the "Sleep" issue). Hmm, now that I think about it the Adaware "Repair" option may have made the difference as far as the Automated Scan working in the first place (regardless of the separate "Sleep" mode issue) because as I recall now when I tried scheduling the Automated Scan in the past it would not start on the time it was scheduled to start (unless Adaware requires the Automated Scan to start the next day and will not start for a scheduled time on the same day which was what didn't work before). Perhaps you know -- will an Automated Scan that is scheduled for a time on the same day work? Or does the date have to change for the Automated Scan to work hence a test is not possible on the same day? If the day change is required then that would explain the failure to test for an Automated Scan while I'm not the computer at the time on the same day and the "Sleep" mode (prior to my setting the"Enable Wake Timers" to enabled) was what had presumably prevented subsequent Automated Scans to perform while I was not present on the computer. Again, I'll know more tomorrow as far as whether the Automated Scans will work as scheduled w/out my intervention as far as avoiding "Sleep" mode is concerned. Oh btw, I am Mr.Moto -- I had forgot my original login info before starting this topic so created the new Mr. Moto account to post the topic and since found my original login ID so am using that now.
  4. 2 points
    This was the answer I got from support when I reported it through my adaware pro box. Please try to repair Ad-Aware. Kindly follow the steps listed below: 1. Click the Start button on your computer (left-hand side of the screen). 2. Click Control Panel in the Start Menu. 3. Double-click Add or Remove Programs / Click Programs, and then click Programs and Features. Select Ad-Aware Antivirus from the list and then click Change. The programs installed are typically listed in an alphabetical order. 4. With the dialog box displayed, select Repair Ad-Aware and then click Next. 5. You can see the repairing process in progress. 6. Once the repairing process is complete, click Close. This worked to fix the scan and it is now working properly however it turned off my network protection/firewall and I am unable to get it back on. I had to turn my windows firewall back on and am waiting to hear back from support to see what they advise. It did fix the scan though so happy about that đŸ˜€
  5. 2 points
    I have the same problem in US but looks like their server is down for the holiday. So I guess we need to be patient until they get back from holiday.
  6. 2 points
    I'm trying to install Ad-Aware 12 onto a fresh Windows 7 install (recovery disks) onto brand new drive in a Toshiba Laptop. All Windows updates that have been offered have been installed. After downloading updater, etc, I get the "Couldn't create process" error. What do I do ? Edit: oops - I thought SP1 was installed, but it isn't. I'll fix that first before asking for help.
  7. 2 points
    Hi, no i open Adaware Interface go Settings>Reset to Factory> then Fullscan reboot now it works without Problems.
  8. 1 point
    Most people will have their computer at the very minimum enter "Sleep" mode (some use "Hibernate" mode etc.) after a specific amount of idle time has passed as opposed to leaving their computer awake at all times. Because Adaware Automated Scans will only run when the computer is in "Wake" mode there are specific requirements that need to be done to assure that Automated Scans will reliably run. So for users who want Adaware to run Automated Scans scheduled during times the computer will most likely not be awake (during times the user will typically be away from their computer such as 12AM - 5AM) it is a necessary prerequisite to "wake" the computer prior to the time the Automated Scan is scheduled to run. This can be accomplished, for example, by scheduling a task (i.e. using Windows Task Scheduler) that will wake the computer from "Sleep" or "Hibernate" modes just prior to the time when the Automated Scan is scheduled to run. Keep in mind, if the user requires a password to gain access to Windows then the "Run whether user is logged on or not" setting must to be enabled in the Windows Task Scheduler for that task. (Note: In the event the computer is already awake at the time -- then the scheduled task to "wake" the computer will do nothing.) One more thing, it may be necessary to enable the "Sleep" setting "Allow wake timers" under Windows "Power Options" > "Advanced settings" (see attached screen-shot). If all of this is done the Adaware Automated Scans should always successfully run as scheduled.
  9. 1 point
    Hi Rose, Did you use the email address mentioned in the topic https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/ ? Please see https://adaware.zendesk.com/hc/en-us/articles/360023918232-My-serial-number-registration-key-activation-code-is-lost-how-do-I-retrieve-it- where My adaware is found here: https://www.adaware.com/myadaware/loginpage
  10. 1 point
    Seems to be easy to uninstall the product since you haven't replied to the simple question about which product.
  11. 1 point
    Hi, Adaware software (former Lavasoft) has many programs. Which program to you refer to? This occurs when you install a program and the manufacturer of that program has bundled the program with a product from adaware software. If you want to blame someone you should blame that manufacturer for bundling it and not make it easy for you to deselect the bundled programs.
  12. 1 point
    Hi Titaniumspine, I would try that and if it doesn't help, please contact adaware support team through the menus in the program.
  13. 1 point
    Hi dmo069, I've sent a PM to you with a license key.
  14. 1 point
    Please take a look on this post . You can find instructions there.
  15. 1 point
    I try to get my free activation key but i never get my the activation key at all.....
  16. 1 point
    I did not find the key in the spam folder. Please send the activation key or fix this issue so I may be able to get it.
  17. 1 point
    I don't have time to go through the logs now, but will come back later tonight or tomorrow morning.
  18. 1 point
    Hi bc10108, Please follow the instructions in the topic: https://forum.adaware.com/index.php?/topic/30823-read-this-before-you-post/
  19. 1 point
    I solved this problem with my pc by preforming a system restore from a month ago which is before the problem started !đŸ˜€
  20. 1 point
    Hi everyone, I've chatted with my contact person at adaware software and they're trying to reproduce the problem, which is the first step in solving it.
  21. 1 point
    Thanks CeciliaB for quick response. I've attached here the log files. Logs-Backup.zip
  22. 1 point
    I had to renew my license keys in the last few days on my 3 computers. Got the same issue that what it is described here. The scan function doesn't appears to be able to scan. Just did a fresh install after many reboot to kill this scan process. Here was my case: 1- Working well 2- Update the license key 3- Unable to perform full or quick scan (no files reported in the Current Scan Target) 4- Needs at least two reboots to kill the scan process 5- disable Adaware Antivirus PRO 6- Remove the applications and reboot 7- Did a fresh install and reboot 8- add my licenses keys and update definitions 9- Still have the scan issue Sounds like a software bug ... quite annoying, hopefully it will be solve rapidly by Adaware. I have 3 licenses for Antivirus PRO all 3 computers show the same problem. Thanks! François
  23. 1 point
    Hello again, Still no progress overnight, so hopefully these are the files needed to report a problem MSI9f0c5.zip msinfo32.zip https://www.dropbox.com/s/hz73uovyxn9blzr/adaware antivirus.zip?dl=0 If I need to do anything else, just let me know. Thanks again Mick
  24. 1 point
    Thanks for redirecting my question to this thread Cecilia. (For other viewers, I was looking for a fix for Windows 7 File Explorer that runs very slow after installing Adaware Pro) While an older computer, it is still fast with an SSD, 64-bit, 2.3 GHz Quad core AMD system with 6 GB RAM. The rest of my software runs fine and Explorer was very fast prior to running Adaware. As I just upgraded to Pro, I'll contact support as you suggest,
  25. 1 point
    I uninstalled the program, restarted my computer, then I installed the program again. It worked and am now 20 minutes into my first scan with no threats found so far
  26. 1 point
    Hi, Once again, the definitions are failing to update automatically and even when I "manually" try to update. (I have AdAware Pro) It has now been more than 3 days since the last update and will be 4 days at the end of today (Saturday September 15 2018). The definitions version is 11534337. The last time this happened, a few months ago, it turned out to be a systemic issue, not just with my software, so I'd be interested in hearing if anyone else is having the same problem. Thanks. EC
  27. 1 point
    I understand, the only thing I can say I noticed this list disappears after some time of using adaware (few days), not immediately.
  28. 1 point
  29. 1 point
    I didn't find exe file of WebCompaninon anywhere and I am satisfied with the actions of our system admin.
  30. 1 point
    It just happened to me as well. Everything on the desktop is gone. Including the toolbar at the bottom of the screen with the start menu. Also there is no right click available. The only way I was able to even get to my browser is because it was already open and I had to hit ctrl/alt/del to open up the task manager and open it from there. *****UPDATE***** Restarted the computer and it all came back. Restart was really slow. Seems all good now.
  31. 1 point
    Hello! Adaware's scanner found some suspicious activity in your system memory. The problem is that it couldn't be deleted or terminated because it is a part of some Process that was allowed to run by your system and all antiviruses. It can also be a part of Panda utilities. I can't find any anomalies except too working antivirus services and suspicious CCleaner64. CCleaner was compromised last year. First of all please send us binary file of CCleaner that is located here " C:\Program Files (x86)\CCleaner\CCleaner64.exe". Clean your %Temp% folder (C:\Users\ADMINI~1\AppData\Local\Temp). So please try to uninstall all installed antivirus solutions (leave just license information). Uninstall all Utilities that were installed with Antivirus. Reboot your PC. After that you can try to reinstall AdAware and make a new scan.
  32. 1 point
    Cecilia Here are some things that might help the software folks figure this usb problem out. 1) The laptop I saw the problem on is a Dell Inspirion 15 Series 3000 running Windows 10 Version 10.0.16299 2) The version of AdAware that is failing is the one that is currently on the website as of April 16 2018. I downloaded the free version in compatability mode so it was not running real-time protection. 3) The problem is that if you install something into a usb port, remove it, then try to reinstall it a secong time you get a message stating that "the driver is already installed in memory and cannot install again" Error code 83 4) You only get the error if the usb ports are completely empty ,you install any usb device, remove it (ports are now all empty) and try to reinstall it. If you have anything in any usb port full time , for example a usb mouse or keyboard you will never see this problem because the ports are never completely empty. 5) Removing AdAware fixes the problem. Hope that helps
  33. 1 point
    I've encountered this same problem. I spent almost an entire day struggling to fix the Code 38 error, trying countless "fixes" and workarounds to no avail. Finally I booted my PC in safe mode, put the USB card into a port (didn't matter which one, I've tried all of them to rule it out), unplugged it, plugged it back in and the USB card worked again. Right now I have Adaware running and that's somehow causing this problem. This didn't become a problem for me until I installed the current version: 12.3.909.11573 (free).
  34. 1 point
    It's okay, but anyways, again, you guys are really awesome. Keep doing the great work And thanks for the quick update Cecilia. --- Bikas Gaur
  35. 1 point
    No one in the forum have access to the internal databases with the customers and licenses of adaware software. Problems with activation of paid versions of adaware antivirus must therefore be handled by the customer support team, where the staff can check the databases. Since the normal way of contacting the support, which is through the menu in the adaware antivirus program, isn't enabled until the activation is done, you can send them an email or contact them through Facebook. Email address: [email protected] Facebook: https://www.facebook.com/officialadaware/ You need to check the spam and/or junk folders in the web mail, since sometimes the reply is considered as spam by your email provider. If you haven't received a reply within 48 hours, you can start a topic in the forum and send me a PM with your email address and license key. I'll then inform my contact person at adaware software (but not in the support team), who will contact the support team and ask why no reply has been sent to you.
  36. 1 point
    Thanks, Jim. Please uninstall adaware antivirus, restart the computer, run the removal tool, restart again before installing adaware and finally restart the computer. Removal tool: https://www.adaware.com/removal-tool If you still get Service Unavailable, please upload adaware log files again (msinfo not needed this time, but msi files if they exist now).
  37. 1 point
    MHoover, that's great! Adaware antivirus are partially based on the engine of Bitdefender. @LWJackn Does it solve your problem too?
  38. 1 point
    You're welcome. I've forwarded your question to my contact person at adaware software, but my guess is that Google has changed something to prevent adblockers from blocking the ads.
  39. 1 point
    Hi again, There is no formal support of synchronization now, but maybe in the future. But if you can arrange it yourself, this is the file that needs to be synchronized: %LocalAppData%\Google\Chrome\User Data\Default\Local Extension Settings\ Where %LocalAppData% usually is: C:\Users\"user name"\AppData\Local
  40. 1 point
    I keep trying to activate a V12 update to my existing Adaware. It says it's expired, so I have it re-send the activation key. I do that, and the process goes all the way to the boxes to plug the key into once it's arrived. That key never arrives, re-sent many times, even scanned my USP's raw incoming email box. NOT THERE. Not in spam or junk. - even though joining this group, and using the same email account to do that, resulted in immediate emails from you to me. Why can't I have a V12 free activation key?
  41. 1 point
    Ad-Aware 2008 is almost 10 years old and hasn't been supported during at least 5 years. You shouldn't use that version.
  42. 1 point
    Hi secondnature, If you can have adaware antivirus program and Kaspersky's antivirus program at the same time depends on if you installed adaware as a second line of defense without real-time protection (compatible mode), see the manual https://www.adaware.com/user-guide/compatible-install. In compatible mode adaware won't be running the whole time, but you can scan the computer with adaware. It's best to disable Kaspersky's antivirus while doing the scan since when adaware opens a file, Kaspersky's will be notified and also scan that file, which will prolong the scan time. It's also possible that Kaspersky's will believe that some temporary files created during the scan are malicious (they aren't that of course). I don't think that Kaspersky's antivirus will recognize adaware antivirus as a threat. I recommend that adaware is uninstalled before another antivirus program is installed (or doing a big upgrade) and installed again in compatible mode afterwards to minimize the risk of driver conflicts. Sorry, I don't know why Kaspersky requires that you do a manual upgrade, maybe there are too many large differences that it isn't possible to do an automatic upgrade. Did that answer your questions?
  43. 1 point
    Hi jclopez, If adaware ad block isn't visible in Control Panel's list of installed programs, please check your browsers' list of installed add-ons.
  44. 1 point
    Maybe also set Definition File Settings to NOT update every hour but choose a longer time. I run scans from an unattended batch and include the following before a scan with auto-update defs OFF CALL "C:\Users\Eric\Documents\Batch Files\_AdAware_Version.bat" Y < batch to extract current AA version SET "_ACF=C:\Program Files\adaware\adaware antivirus\adaware antivirus\%AdAwareVer%" < ACF is AA file folder SET _Linex=%Time: =0% Ad-Aware Update Definitions < just used for onscreen log START "" /WAIT "%_ACF%\AdAwareCommandLine.exe" --updatedefs ECHO %_Linex% %Time: =0% < on screen log
  45. 1 point
    Well thank you very much for your help but i just managed to fix the problem, the program is working properly now. I hadn't uninstall my old anti virus i guess it was creating a conflict between the two, as soon as i uninstalled my old anti virus i try opening the app again and its working. Thank you for your help though
  46. 1 point
    Please look at the advice by Cecilia (see above): it worked well: You can also open the activation wizard by selecting the Activation menu option (available only if you have not activated your copy of adaware antivirus yet, or if the activation period has expired). Or select the App Management menu option and click the Add a Key/Change Key button.
  47. 1 point
  48. 1 point
    Hello everyone at Adaware. I would like to ask - is it possible to get your Free antivirus for Finnish language? Over 80% of us use the internet, and over 60% use it daily, multiple times. There's a lot of potential for the translation.. its true!
  49. 1 point
    Hi again, Do you've another antivirus, anti-malware, firewall or anything similar installed (or left-overs from uninstallations)? The most common reason for problem of your type is that there is some kind of conflict between the two similar products. If you aren't sure, I can check that in FRST logs. Please, download Farbar Recovery Scan Tool (FRST) and save it on the desktop: For 64 bits Windows: http://download.bleepingcomputer.com/farbar/FRST64.exe For 32 bits Windows: http://download.bleepingcomputer.com/farbar/FRST.exe Start the FRST program. Read the disclaimer and click Yes to accept it. Click Scan button. When done, FRST will create two log files, called FRST.txt and Addition.txt, on the desktop. Please, attach them to your reply (press More Reply Options button to see how to attach files).
  50. 1 point
    To Whom It May Concern: I'm from Splitmedia Labs, Inc. (www.splitmedialabs.com), and two of our products, XSplit Broadcaster and XSplit Gamecaster (www.xsplit.com), respectively, are receiving several user reports depicting that CEFCOM.dll, is a trojan/malware called "Gen:Variant.Graftor.309766". However, the file, CEFCOM.dll, is not a trojan/malware, but a vital component for either products to function properly. If needed, you may download the file from the attachment for analysis, but we are asking for your assistance to mitigate the situation. Sincerely. CefCOM.zip