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  1. 4 points
    I did some research and found the numbers for Customer Service! The Agent I spoke with said they're aware of the problem and Technicians are working to repair it. He said it should be resolved in a few days, if it's not resolved by Friday I'll be calling again!!!
  2. 4 points
    Please bring back the option for users to directly download definitions manually to update our AdAware security software. Users used to have this option ... I even found the old link, which no longer works and has been taken down (http://download.lavasoft.com/public/defs.zip). This was a free, public site/database for all. After the recent 8-day failure for definitions to update due to server problems (in addition to other times this has happened) and issues with tech staff apparently not available over holidays, it's time to re-instate this public definitions link!! Thanks.
  3. 2 points
    Well actually Windows IS running (is not "shutdown") when in "Sleep" mode -- but the issue is whether a specific scheduled event will take the computer out of "Sleep" mode in order to run the schedule event.. To clarify -- windows has various power modes including "Sleep" and "Hibernate" neither of which is a "Shutdown" hence in both of the first two states Windows is "running" but must be "woke up" from either "Sleep" or "Hibernate" depending upon the mode the computer might be in at the time. What I've done is tried doing a "Repair" of Adaware in "Programs & Features" in the hope this might help -- which finished with a status "successful repair". Then under "Advanced Power Settings" I've enabled the Sleep mode "Enable Wake Timers" option in the hope this will facilitate the "wake" state out of "Sleep" mode at the time the Adaware Automated Scan is scheduled. To test to see if Adaware will actually perform an "Automated Scan" (regardless of the possible "sleep" mode issues)-- I schedule the Automated scan for 12:00AM this morning (4-16-20) with the computer in "Wake" state at the time (that is not in "Sleep" mode) just to make sure that Automated Scan works at all and I'm happy to report that it did scan successfully. So I now know that "Automated Scans" DO work and the only thing remaining is why Adaware did not wake the computer from "Sleep" mode before this. So with Automated Scan working -- now it all comes down to the question: will the enabled Sleep Modes "Enable Wake Timers" fix my problem as far as the Automated Scan working when the computer happens to be in "Sleep" mode at the time the scan is scheduled. I'm crossing my fingers that what I've done will solve the "Sleep" mode issue and do a scan tomorrow at the same time. I'll report back tomorrow. If it does scan (w/out my intervening to wake the computer) then it will apparently have been either the "Repair" and/or enabling the "Sleep" options "Enable Wake Timers" that did the trick (I'm thinking most likely if successful tomorrow it was the "Enable Wake Timers" that addressed the "Sleep" issue). Hmm, now that I think about it the Adaware "Repair" option may have made the difference as far as the Automated Scan working in the first place (regardless of the separate "Sleep" mode issue) because as I recall now when I tried scheduling the Automated Scan in the past it would not start on the time it was scheduled to start (unless Adaware requires the Automated Scan to start the next day and will not start for a scheduled time on the same day which was what didn't work before). Perhaps you know -- will an Automated Scan that is scheduled for a time on the same day work? Or does the date have to change for the Automated Scan to work hence a test is not possible on the same day? If the day change is required then that would explain the failure to test for an Automated Scan while I'm not the computer at the time on the same day and the "Sleep" mode (prior to my setting the"Enable Wake Timers" to enabled) was what had presumably prevented subsequent Automated Scans to perform while I was not present on the computer. Again, I'll know more tomorrow as far as whether the Automated Scans will work as scheduled w/out my intervention as far as avoiding "Sleep" mode is concerned. Oh btw, I am Mr.Moto -- I had forgot my original login info before starting this topic so created the new Mr. Moto account to post the topic and since found my original login ID so am using that now.
  4. 2 points
    This was the answer I got from support when I reported it through my adaware pro box. Please try to repair Ad-Aware. Kindly follow the steps listed below: 1. Click the Start button on your computer (left-hand side of the screen). 2. Click Control Panel in the Start Menu. 3. Double-click Add or Remove Programs / Click Programs, and then click Programs and Features. Select Ad-Aware Antivirus from the list and then click Change. The programs installed are typically listed in an alphabetical order. 4. With the dialog box displayed, select Repair Ad-Aware and then click Next. 5. You can see the repairing process in progress. 6. Once the repairing process is complete, click Close. This worked to fix the scan and it is now working properly however it turned off my network protection/firewall and I am unable to get it back on. I had to turn my windows firewall back on and am waiting to hear back from support to see what they advise. It did fix the scan though so happy about that đŸ˜€
  5. 2 points
    I have the same problem in US but looks like their server is down for the holiday. So I guess we need to be patient until they get back from holiday.
  6. 2 points
    I'm trying to install Ad-Aware 12 onto a fresh Windows 7 install (recovery disks) onto brand new drive in a Toshiba Laptop. All Windows updates that have been offered have been installed. After downloading updater, etc, I get the "Couldn't create process" error. What do I do ? Edit: oops - I thought SP1 was installed, but it isn't. I'll fix that first before asking for help.
  7. 2 points
    Hi, no i open Adaware Interface go Settings>Reset to Factory> then Fullscan reboot now it works without Problems.
  8. 1 point
    hello, I noticed that the latest release of Adaware was 3 years ago. In 2017 Adaware 12 was realeased. I also saw that the most recent blog posts in the website https://www.adaware.com/blog date back to 2017. It seems like a bomb was dropped in adware in 2017 and no new activity was seen since then. I want to know if there are any new versions in the making, or adaware is going to be phased out? I see that adaware 12 is still maintained, but the engine and definitions come mostly from bitdefender. Are there are definitions still being done by adaware? Basically all I want to know is, is adaware still alive and maintained? Why the stop since 2017? Is it still worth it to buy a license for the upcoming years?
  9. 1 point
    Most people will have their computer at the very minimum enter "Sleep" mode (some use "Hibernate" mode etc.) after a specific amount of idle time has passed as opposed to leaving their computer awake at all times. Because Adaware Automated Scans will only run when the computer is in "Wake" mode there are specific requirements that need to be done to assure that Automated Scans will reliably run. So for users who want Adaware to run Automated Scans scheduled during times the computer will most likely not be awake (during times the user will typically be away from their computer such as 12AM - 5AM) it is a necessary prerequisite to "wake" the computer prior to the time the Automated Scan is scheduled to run. This can be accomplished, for example, by scheduling a task (i.e. using Windows Task Scheduler) that will wake the computer from "Sleep" or "Hibernate" modes just prior to the time when the Automated Scan is scheduled to run. Keep in mind, if the user requires a password to gain access to Windows then the "Run whether user is logged on or not" setting must to be enabled in the Windows Task Scheduler for that task. (Note: In the event the computer is already awake at the time -- then the scheduled task to "wake" the computer will do nothing.) One more thing, it may be necessary to enable the "Sleep" setting "Allow wake timers" under Windows "Power Options" > "Advanced settings" (see attached screen-shot). If all of this is done the Adaware Automated Scans should always successfully run as scheduled.
  10. 1 point
    Hi Rose, Did you use the email address mentioned in the topic https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/ ? Please see https://adaware.zendesk.com/hc/en-us/articles/360023918232-My-serial-number-registration-key-activation-code-is-lost-how-do-I-retrieve-it- where My adaware is found here: https://www.adaware.com/myadaware/loginpage
  11. 1 point
    I see, I have sent a PM with a license key to you.
  12. 1 point
    I managed to delete some files, emptied my Bin, and then only tried to follow the guides online using windows program uninstaller, which didn't work I found an easy work around: Right click "This PC" Click on Manage Click on "Services And Applications" Click "Services" Find anything related to Web companion on the right hand side, and Stop the activity Delete the folder (Think its the entire Lavasoft folder)
  13. 1 point
    Seems to be easy to uninstall the product since you haven't replied to the simple question about which product.
  14. 1 point
    Hi, Adaware software (former Lavasoft) has many programs. Which program to you refer to? This occurs when you install a program and the manufacturer of that program has bundled the program with a product from adaware software. If you want to blame someone you should blame that manufacturer for bundling it and not make it easy for you to deselect the bundled programs.
  15. 1 point
    Hi Titaniumspine, I would try that and if it doesn't help, please contact adaware support team through the menus in the program.
  16. 1 point
    Please take a look on this post . You can find instructions there.
  17. 1 point
    I try to get my free activation key but i never get my the activation key at all.....
  18. 1 point
    I did not find the key in the spam folder. Please send the activation key or fix this issue so I may be able to get it.
  19. 1 point
    I don't have time to go through the logs now, but will come back later tonight or tomorrow morning.
  20. 1 point
    Hi bc10108, Please follow the instructions in the topic: https://forum.adaware.com/index.php?/topic/30823-read-this-before-you-post/
  21. 1 point
    I solved this problem with my pc by preforming a system restore from a month ago which is before the problem started !đŸ˜€
  22. 1 point
    Thanks CeciliaB for quick response. I've attached here the log files. Logs-Backup.zip
  23. 1 point
    I had to renew my license keys in the last few days on my 3 computers. Got the same issue that what it is described here. The scan function doesn't appears to be able to scan. Just did a fresh install after many reboot to kill this scan process. Here was my case: 1- Working well 2- Update the license key 3- Unable to perform full or quick scan (no files reported in the Current Scan Target) 4- Needs at least two reboots to kill the scan process 5- disable Adaware Antivirus PRO 6- Remove the applications and reboot 7- Did a fresh install and reboot 8- add my licenses keys and update definitions 9- Still have the scan issue Sounds like a software bug ... quite annoying, hopefully it will be solve rapidly by Adaware. I have 3 licenses for Antivirus PRO all 3 computers show the same problem. Thanks! François
  24. 1 point
    Hi again, Sorry for the delay. My contact person wants that you send a PM, with all the information you've about the bug, to me, and then I'll forward all the information to my contact person, who will send it to the right department. You send me a PM by clicking on the Message button near my name on the page https://forum.adaware.com/index.php?/profile/79449-ceciliab/.
  25. 1 point
    I uninstalled the program, restarted my computer, then I installed the program again. It worked and am now 20 minutes into my first scan with no threats found so far
  26. 1 point
    When someone suddenly starts to receive a lot more of spams, it usually due to: The person has written the email address on a public web page, as in a forum, on Facebook, Twitter etc. A friend of the person has done the above. A web site, where the person has registered with the email address, has been hacked and someone else has been able to fetch the email addresses. The email account of a friend has been hacked and someone else has been able to read all contacts of the friend. When email addresses are found by someone with criminal intent, they are usually sold to a spammer or a spammer organization. #3 in the list can sometimes be checked by entering the email address on the web page https://haveibeenpwned.com/ where a person tries to track email addresses sold or published on the dark web. Unfortunately an antivirus program cannot protect you from such events. You can read about how email addresses can be collected here: https://en.wikipedia.org/wiki/Email_address_harvesting
  27. 1 point
  28. 1 point
  29. 1 point
    I didn't find exe file of WebCompaninon anywhere and I am satisfied with the actions of our system admin.
  30. 1 point
    It just happened to me as well. Everything on the desktop is gone. Including the toolbar at the bottom of the screen with the start menu. Also there is no right click available. The only way I was able to even get to my browser is because it was already open and I had to hit ctrl/alt/del to open up the task manager and open it from there. *****UPDATE***** Restarted the computer and it all came back. Restart was really slow. Seems all good now.
  31. 1 point
    Hello! Adaware's scanner found some suspicious activity in your system memory. The problem is that it couldn't be deleted or terminated because it is a part of some Process that was allowed to run by your system and all antiviruses. It can also be a part of Panda utilities. I can't find any anomalies except too working antivirus services and suspicious CCleaner64. CCleaner was compromised last year. First of all please send us binary file of CCleaner that is located here " C:\Program Files (x86)\CCleaner\CCleaner64.exe". Clean your %Temp% folder (C:\Users\ADMINI~1\AppData\Local\Temp). So please try to uninstall all installed antivirus solutions (leave just license information). Uninstall all Utilities that were installed with Antivirus. Reboot your PC. After that you can try to reinstall AdAware and make a new scan.
  32. 1 point
    Hi @Jack, It's possible that it's a false positive and then adaware antivirus will stop finding the threat when the definitions have been changed. Please follow the instructions in P.S. No problem with understanding what you wrote and if you don't understand what I've written (not my native language), please ask.
  33. 1 point
    I've encountered this same problem. I spent almost an entire day struggling to fix the Code 38 error, trying countless "fixes" and workarounds to no avail. Finally I booted my PC in safe mode, put the USB card into a port (didn't matter which one, I've tried all of them to rule it out), unplugged it, plugged it back in and the USB card worked again. Right now I have Adaware running and that's somehow causing this problem. This didn't become a problem for me until I installed the current version: 12.3.909.11573 (free).
  34. 1 point
    I have free version, so the only thing I can disable is active protection which I already tried.
  35. 1 point
    It's okay, but anyways, again, you guys are really awesome. Keep doing the great work And thanks for the quick update Cecilia. --- Bikas Gaur
  36. 1 point
    Hi Skeeto, Please, see https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/ for how to proceed.
  37. 1 point
    No one in the forum have access to the internal databases with the customers and licenses of adaware software. Problems with activation of paid versions of adaware antivirus must therefore be handled by the customer support team, where the staff can check the databases. Since the normal way of contacting the support, which is through the menu in the adaware antivirus program, isn't enabled until the activation is done, you can send them an email or contact them through Facebook. Email address: [email protected] Facebook: https://www.facebook.com/officialadaware/ You need to check the spam and/or junk folders in the web mail, since sometimes the reply is considered as spam by your email provider. If you haven't received a reply within 48 hours, you can start a topic in the forum and send me a PM with your email address and license key. I'll then inform my contact person at adaware software (but not in the support team), who will contact the support team and ask why no reply has been sent to you.
  38. 1 point
    Thanks, Jim. Please uninstall adaware antivirus, restart the computer, run the removal tool, restart again before installing adaware and finally restart the computer. Removal tool: https://www.adaware.com/removal-tool If you still get Service Unavailable, please upload adaware log files again (msinfo not needed this time, but msi files if they exist now).
  39. 1 point
    You're welcome. I've forwarded your question to my contact person at adaware software, but my guess is that Google has changed something to prevent adblockers from blocking the ads.
  40. 1 point
    Hi, Cecilia. The problem is solved. Yesterday I installed more than 100 updates of windows update, and today when I turned on the pc, Adaware was working well. Thank you very much for your help
  41. 1 point
    Hi again, There is no formal support of synchronization now, but maybe in the future. But if you can arrange it yourself, this is the file that needs to be synchronized: %LocalAppData%\Google\Chrome\User Data\Default\Local Extension Settings\ Where %LocalAppData% usually is: C:\Users\"user name"\AppData\Local
  42. 1 point
    When installing or updating adaware antivirus 12 you might get an error message about OpenGL, and then you need to either update the graphic driver or install/update in a special mode. This is an example of the error message: It's best to update the graphic driver by running Windows Update and checking if computer manufacturer or graphic card manufacturer has a newer driver to install. But if there is no newer graphic driver it's possible to switch to another rendering mode for adaware antivirus: 1. Select Control Panel -> System and Security -> System -> Advanced system settings (in left column) 2. In System Properties window: Select Advanced -> Environment Variables 3. In Environment Variables window: Click New under User variables Enter the variable name: ADAWARE_ANTIVIRUS_RENDER_MODE Enter the variable value: 1 4. Click OK and check result 5. Click OK. Click OK. 6. Install/Update adaware antivirus. If you still get an OpenGL error message, please click on Ask a question on https://forum.adaware.com/index.php?/forum/197-adaware-antivirus-12/ and present your problem.
  43. 1 point
    Hi tbough58, This is the forum for Web Companion. Do you have a problem with that program or with adaware antivirus? I assume the latter and then please follow the instructions in How to report a problem as much as possible.
  44. 1 point
    Hi jclopez, If adaware ad block isn't visible in Control Panel's list of installed programs, please check your browsers' list of installed add-ons.
  45. 1 point
    Adaware software is investigating your problem.
  46. 1 point
    Well thank you very much for your help but i just managed to fix the problem, the program is working properly now. I hadn't uninstall my old anti virus i guess it was creating a conflict between the two, as soon as i uninstalled my old anti virus i try opening the app again and its working. Thank you for your help though
  47. 1 point
    While adaware was not installed properly, my computer had gotten infected with several viruses. I am pretty sure that is why after install Adaware would not start. I used Kaspersky rescue disk to scan and disinfect. This took 3 days -- eek. Anyway, after the Kaspersky disk finished, Adaware is running normally.
  48. 1 point
    Hi OneEyedMonster, Maybe too many of you in Finland use F-secure and as in Sweden most of you understand English very well, so I'm not sure that the market share would increase by a translation. But I'll make sure that someone at adaware software reads your post.
  49. 1 point
    Hello everyone at Adaware. I would like to ask - is it possible to get your Free antivirus for Finnish language? Over 80% of us use the internet, and over 60% use it daily, multiple times. There's a lot of potential for the translation.. its true!
  50. 1 point
    If you encounter a problem with LavasoftTcpService after uninstallation of Web Companion: Option #1 Please, determine if you have 32-bit or 64-bit Windows: 1. Press + R on your keyboard. 2. Type C: and then press Enter key (this will open your C: drive). If inside your C: drive, you see Program Files (x86) folder, you have a 64-bit Windows. If you don't, you have 32-bit Windows. Please, disable the locked "LavasoftTCPService.dll" file: 1. Download the attached file => KomodiaFix.zip 2. Right-click the file and select Extract All. 3. Open the folder named KomodiaFix to find the necessary files inside. 4a. If you have a 32-bit Windows, right-click on uninstall.bat and select Run as Admin. 4b. If you have a 64-bit Windows, right-click on uninstall64.bat and select Run as Admin. 5. Once the process is complete, restart your computer. 6. After restart, please delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll C:\WINDOWS\SysWOW64\LavasoftTcpService.dll (only for 64-bit Windows) Restart your computer once more, please. You may now delete the KomodiaFix.zip files you downloaded and extracted. Option #2 1. Please, start Command Prompt as an administrator by right-clicking it and select Run as administrator. 2. Enter this command to reset the network adapter (end with the Enter key): netsh winsock reset 3. Restart the computer. 4. Please, delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll C:\WINDOWS\SysWOW64\LavasoftTcpService.dll (only for 64-bit Windows) KomodiaFix.zip