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    CeciliaB

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Popular Content

Showing content with the highest reputation since 10/26/2011 in Posts

  1. 4 points
    I did some research and found the numbers for Customer Service! The Agent I spoke with said they're aware of the problem and Technicians are working to repair it. He said it should be resolved in a few days, if it's not resolved by Friday I'll be calling again!!!
  2. 4 points
    Please bring back the option for users to directly download definitions manually to update our AdAware security software. Users used to have this option ... I even found the old link, which no longer works and has been taken down (http://download.lavasoft.com/public/defs.zip). This was a free, public site/database for all. After the recent 8-day failure for definitions to update due to server problems (in addition to other times this has happened) and issues with tech staff apparently not available over holidays, it's time to re-instate this public definitions link!! Thanks.
  3. 3 points
    CeciliaB (and any forum member interested in this thread), please excuse me for taking so long to get back to this, especially as Ms. Valerie "Customer Support Specialist" corrected me about where we can find that email address on the main pages of the Support Site. I'm not sure how I missed it, but here is the proper information concerning that, as provide by Ms. Valerie: On the landing page [https://www.adaware.com/antivirus-support] we scroll down to where we see "Technical support" and we then click on "SUBMIT A TICKET" we will be on this page: https://www.adaware.com/antivirus/submit-a-ticket And we will then see that email address [email protected]' Probably I didn't want to submit a ticket when I was navigating around and so that was why I didn't see that email address I wonder if some consideration should be given to a slight change and add the email address below the "SUBMIT A TICKET' button as an 'or' type of arrangement. Submit a ticket OR use the following email address [email protected] As for the other problem I had regarding my not being able to activate my account, that is still being investigated, I hope. I guess the "I hope" is an indication that there are still some problems and those are basically in the area of communications. But being a stubborn human I will eventually get this worked out, even if I have to go to snail mail to do it. And the only reason for my being stubborn is that I think I like this product, so if this problem I had can be figured out then others won't have the same problem and maybe that can help the company.
  4. 2 points
    Well actually Windows IS running (is not "shutdown") when in "Sleep" mode -- but the issue is whether a specific scheduled event will take the computer out of "Sleep" mode in order to run the schedule event.. To clarify -- windows has various power modes including "Sleep" and "Hibernate" neither of which is a "Shutdown" hence in both of the first two states Windows is "running" but must be "woke up" from either "Sleep" or "Hibernate" depending upon the mode the computer might be in at the time. What I've done is tried doing a "Repair" of Adaware in "Programs & Features" in the hope this might help -- which finished with a status "successful repair". Then under "Advanced Power Settings" I've enabled the Sleep mode "Enable Wake Timers" option in the hope this will facilitate the "wake" state out of "Sleep" mode at the time the Adaware Automated Scan is scheduled. To test to see if Adaware will actually perform an "Automated Scan" (regardless of the possible "sleep" mode issues)-- I schedule the Automated scan for 12:00AM this morning (4-16-20) with the computer in "Wake" state at the time (that is not in "Sleep" mode) just to make sure that Automated Scan works at all and I'm happy to report that it did scan successfully. So I now know that "Automated Scans" DO work and the only thing remaining is why Adaware did not wake the computer from "Sleep" mode before this. So with Automated Scan working -- now it all comes down to the question: will the enabled Sleep Modes "Enable Wake Timers" fix my problem as far as the Automated Scan working when the computer happens to be in "Sleep" mode at the time the scan is scheduled. I'm crossing my fingers that what I've done will solve the "Sleep" mode issue and do a scan tomorrow at the same time. I'll report back tomorrow. If it does scan (w/out my intervening to wake the computer) then it will apparently have been either the "Repair" and/or enabling the "Sleep" options "Enable Wake Timers" that did the trick (I'm thinking most likely if successful tomorrow it was the "Enable Wake Timers" that addressed the "Sleep" issue). Hmm, now that I think about it the Adaware "Repair" option may have made the difference as far as the Automated Scan working in the first place (regardless of the separate "Sleep" mode issue) because as I recall now when I tried scheduling the Automated Scan in the past it would not start on the time it was scheduled to start (unless Adaware requires the Automated Scan to start the next day and will not start for a scheduled time on the same day which was what didn't work before). Perhaps you know -- will an Automated Scan that is scheduled for a time on the same day work? Or does the date have to change for the Automated Scan to work hence a test is not possible on the same day? If the day change is required then that would explain the failure to test for an Automated Scan while I'm not the computer at the time on the same day and the "Sleep" mode (prior to my setting the"Enable Wake Timers" to enabled) was what had presumably prevented subsequent Automated Scans to perform while I was not present on the computer. Again, I'll know more tomorrow as far as whether the Automated Scans will work as scheduled w/out my intervention as far as avoiding "Sleep" mode is concerned. Oh btw, I am Mr.Moto -- I had forgot my original login info before starting this topic so created the new Mr. Moto account to post the topic and since found my original login ID so am using that now.
  5. 2 points
    This was the answer I got from support when I reported it through my adaware pro box. Please try to repair Ad-Aware. Kindly follow the steps listed below: 1. Click the Start button on your computer (left-hand side of the screen). 2. Click Control Panel in the Start Menu. 3. Double-click Add or Remove Programs / Click Programs, and then click Programs and Features. Select Ad-Aware Antivirus from the list and then click Change. The programs installed are typically listed in an alphabetical order. 4. With the dialog box displayed, select Repair Ad-Aware and then click Next. 5. You can see the repairing process in progress. 6. Once the repairing process is complete, click Close. This worked to fix the scan and it is now working properly however it turned off my network protection/firewall and I am unable to get it back on. I had to turn my windows firewall back on and am waiting to hear back from support to see what they advise. It did fix the scan though so happy about that đŸ˜€
  6. 2 points
    I have the same problem in US but looks like their server is down for the holiday. So I guess we need to be patient until they get back from holiday.
  7. 2 points
    I'm trying to install Ad-Aware 12 onto a fresh Windows 7 install (recovery disks) onto brand new drive in a Toshiba Laptop. All Windows updates that have been offered have been installed. After downloading updater, etc, I get the "Couldn't create process" error. What do I do ? Edit: oops - I thought SP1 was installed, but it isn't. I'll fix that first before asking for help.
  8. 2 points
    Hi, no i open Adaware Interface go Settings>Reset to Factory> then Fullscan reboot now it works without Problems.
  9. 1 point
    They should reply within 48 hours (not weekends). Have you logged into your webmail and checked the spam folder? If it hasn't been sorted as spam, please send me a PM with your email address and license key (don't post it in the forum). I'll then inform my contact person at Adaware software (but not in the support team), who will contact the support team and ask why no reply has been sent to you.
  10. 1 point
    Oh my goodness, I needed that laugh --- most definitely, if it is 100TB then 24 hours could be what happens. My goodness --- my first computer was a TRS80 (the Trash80, we called it) and I doubt anyone at that time even dreamed of a 100TB unit. But, yes, with 100TB it could take a very long time, especially if there is a problem with the disk. Still, I never thought of 100TB and so ... well, you have the experience here; I don't. I can't even imagine 100TB. I think at 100TB that unit would be running me, not the other way around.
  11. 1 point
    There is no company called Lavasoft. It was bought by another company many years ago. There are ads in Avast too. Do you call that them a scam company?
  12. 1 point
  13. 1 point
    I'm sorry but you have to contact the support team again. I can't help you with activation issues since I don't have any access to the internal databases, I'm only a volunteer here.
  14. 1 point
    Hi Titaniumspine, Please contact the support team:
  15. 1 point
    Cecilia, sorry my bad - I should have mentioned SYNC in CHROME.
  16. 1 point
    Hi Joseph, It's important to go through all settings in the browsers. In your case the settings for the pages/tabs to open At start and Home.
  17. 1 point
    Hi Angel, Did you use the Gmail address when you bought the license? Please see https://www.adaware.com/user-guide/activation Step 3. If it doesn't work, please see the last paragraph.
  18. 1 point
    hello, I noticed that the latest release of Adaware was 3 years ago. In 2017 Adaware 12 was realeased. I also saw that the most recent blog posts in the website https://www.adaware.com/blog date back to 2017. It seems like a bomb was dropped in adware in 2017 and no new activity was seen since then. I want to know if there are any new versions in the making, or adaware is going to be phased out? I see that adaware 12 is still maintained, but the engine and definitions come mostly from bitdefender. Are there are definitions still being done by adaware? Basically all I want to know is, is adaware still alive and maintained? Why the stop since 2017? Is it still worth it to buy a license for the upcoming years?
  19. 1 point
    Most people will have their computer at the very minimum enter "Sleep" mode (some use "Hibernate" mode etc.) after a specific amount of idle time has passed as opposed to leaving their computer awake at all times. Because Adaware Automated Scans will only run when the computer is in "Wake" mode there are specific requirements that need to be done to assure that Automated Scans will reliably run. So for users who want Adaware to run Automated Scans scheduled during times the computer will most likely not be awake (during times the user will typically be away from their computer such as 12AM - 5AM) it is a necessary prerequisite to "wake" the computer prior to the time the Automated Scan is scheduled to run. This can be accomplished, for example, by scheduling a task (i.e. using Windows Task Scheduler) that will wake the computer from "Sleep" or "Hibernate" modes just prior to the time when the Automated Scan is scheduled to run. Keep in mind, if the user requires a password to gain access to Windows then the "Run whether user is logged on or not" setting must to be enabled in the Windows Task Scheduler for that task. (Note: In the event the computer is already awake at the time -- then the scheduled task to "wake" the computer will do nothing.) One more thing, it may be necessary to enable the "Sleep" setting "Allow wake timers" under Windows "Power Options" > "Advanced settings" (see attached screen-shot). If all of this is done the Adaware Automated Scans should always successfully run as scheduled.
  20. 1 point
    I did a little research and was able to add the drivers needed to the Adaware Rescue USB. Here are the steps if someone else ever needs to do this: 1. Download the new drivers. In my case they are in 25_0.zip from https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack 2. Unzip to folder, say C:\25_0 3. Create a folder on your drive to mount the Adaware boot image, in my case C:\AdAwareImg 3. Mount Adaware Rescue USB. In my case as J: 4. Mount the WinPE boot image: 5. Install the new Intel drivers: 6.Unmount and save the Windows PE image: Now when I boot from the Rescue USB I am able to reinitialize the network adapter (under Advanced options) and update definitions. For some reason, sometimes I need to click on "Initialize adapter" a second time before it works.
  21. 1 point
    Hi Rose, Did you use the email address mentioned in the topic https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/ ? Please see https://adaware.zendesk.com/hc/en-us/articles/360023918232-My-serial-number-registration-key-activation-code-is-lost-how-do-I-retrieve-it- where My adaware is found here: https://www.adaware.com/myadaware/loginpage
  22. 1 point
    Seems to be easy to uninstall the product since you haven't replied to the simple question about which product.
  23. 1 point
    Hi, Adaware software (former Lavasoft) has many programs. Which program to you refer to? This occurs when you install a program and the manufacturer of that program has bundled the program with a product from adaware software. If you want to blame someone you should blame that manufacturer for bundling it and not make it easy for you to deselect the bundled programs.
  24. 1 point
    Hi Titaniumspine, I would try that and if it doesn't help, please contact adaware support team through the menus in the program.
  25. 1 point
    Hi Artem, Good that you can post. I don't know why the forum thought that you'd replied. Computers are strange
  26. 1 point
    Hello! Do these steps first: Download FRST and save it to your desktop: https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Disable any script blocker (disabling your antivirus protection should be enough), and then double click FRST file to run the tool. Read the disclaimer and click Yes to accept it. Click Scan button. When done, FRST will create two (2) logs: FRST.txt Addition.txt Attach those reports to your post.
  27. 1 point
    Hi mEREjOY, Please see this topic: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  28. 1 point
    I did not find the key in the spam folder. Please send the activation key or fix this issue so I may be able to get it.
  29. 1 point
    Hey, i have tried to get an activations key but i havent get any yet. i have looked all over in my mail but no key.
  30. 1 point
    Hello, i have Adaware 12 Pro would be great to see an Android App ( Mobile App). And also for Customer and Users of Pro and Total Version for Free of Corse PS: And Please remove the People who tells adaware is bad and we are all bad because we don't have any knowledge from Forum. THX
  31. 1 point
    I don't have time to go through the logs now, but will come back later tonight or tomorrow morning.
  32. 1 point
  33. 1 point
    Hello again, Still no progress overnight, so hopefully these are the files needed to report a problem MSI9f0c5.zip msinfo32.zip https://www.dropbox.com/s/hz73uovyxn9blzr/adaware antivirus.zip?dl=0 If I need to do anything else, just let me know. Thanks again Mick
  34. 1 point
    You're welcome :) I've a contact person at adaware software that will try to find a person in the right department for you. I'll post again when I get more information.
  35. 1 point
    Hi mohamed, You might try to send a PM to the administrator, who is employed by adaware software: https://forum.adaware.com/index.php?/profile/82701-ann_m/ Are you sure that you want to post your email address? It can be found by spam spiders and you might get a lot of spam.
  36. 1 point
    You're welcome :) Usually the uninstallation is neither hidden nor complicated. Something must have happened during the installation and it wasn't completed, or some other program, e.g. an antivirusprogram, removed parts of Web Companion.
  37. 1 point
    Hello! Adaware's scanner found some suspicious activity in your system memory. The problem is that it couldn't be deleted or terminated because it is a part of some Process that was allowed to run by your system and all antiviruses. It can also be a part of Panda utilities. I can't find any anomalies except too working antivirus services and suspicious CCleaner64. CCleaner was compromised last year. First of all please send us binary file of CCleaner that is located here " C:\Program Files (x86)\CCleaner\CCleaner64.exe". Clean your %Temp% folder (C:\Users\ADMINI~1\AppData\Local\Temp). So please try to uninstall all installed antivirus solutions (leave just license information). Uninstall all Utilities that were installed with Antivirus. Reboot your PC. After that you can try to reinstall AdAware and make a new scan.
  38. 1 point
    Hi @Jack, It's possible that it's a false positive and then adaware antivirus will stop finding the threat when the definitions have been changed. Please follow the instructions in P.S. No problem with understanding what you wrote and if you don't understand what I've written (not my native language), please ask.
  39. 1 point
    I have free version, so the only thing I can disable is active protection which I already tried.
  40. 1 point
    Thank you for your reply. I was supposed to be notified by e-mail when a reply was posted, but that didn't happen, so I didn't realize you'd answered me. Preliminary results indicate that your suggestion worked. I'll only return here if I experience further problems. Thank you!
  41. 1 point
    You're welcome. I've forwarded your question to my contact person at adaware software, but my guess is that Google has changed something to prevent adblockers from blocking the ads.
  42. 1 point
    Hi, Cecilia. The problem is solved. Yesterday I installed more than 100 updates of windows update, and today when I turned on the pc, Adaware was working well. Thank you very much for your help
  43. 1 point
    Hi again, There is no formal support of synchronization now, but maybe in the future. But if you can arrange it yourself, this is the file that needs to be synchronized: %LocalAppData%\Google\Chrome\User Data\Default\Local Extension Settings\ Where %LocalAppData% usually is: C:\Users\"user name"\AppData\Local
  44. 1 point
  45. 1 point
    Adaware software is investigating your problem.
  46. 1 point
    Please look at the advice by Cecilia (see above): it worked well: You can also open the activation wizard by selecting the Activation menu option (available only if you have not activated your copy of adaware antivirus yet, or if the activation period has expired). Or select the App Management menu option and click the Add a Key/Change Key button.
  47. 1 point
    Hello everyone at Adaware. I would like to ask - is it possible to get your Free antivirus for Finnish language? Over 80% of us use the internet, and over 60% use it daily, multiple times. There's a lot of potential for the translation.. its true!
  48. 1 point
    Hi jerryb6446, Which version of Ad-Aware/adaware antivirus do you have? It's important to know for both the solution and to be able to move your question to the right product forum. Have you restarted the computer? It's a common problem with Ad-Aware 11 and the solution is described here: https://forum.adaware.com/index.php?/topic/34458-problem-after-upgrade-to-windows-10-or-after-installation-of-new-versions-of-windows-10-or-ad-aware/
  49. 1 point
    I am not recieving my activation key emails. I have tried two weeks straight, and two different email addresses, and no it is not in my junk email folders. Is there anything to do, or just find another program? What it seems like is that the request site is not working. Is anybody else having this issue? Chip
  50. 1 point
    Yes indeed and I have to say I am beyond impressed. You arranged for 2nd level support to contact me and using a very effective version of 'LogMeIn" they were able to efficiently access & control my computer to resolve my problem. The truly extraordinary part of this is that, in spite of the fact that I had been using free versions of AdAware they spent over an hour working with me to diagnose & repair the problem. This is incredible and, of course, the very least I could do, and have done, is to upgrade to the paid version. The problem was apparently caused by "Window Installer" being interrupted while doing an un-install of one of my earlier versions of AdAware so it is hard to determine where to lay blame, however your support people have a couple of routines (supplied by MS I believe) that they used to go in and 'reset' the Installer. Once again, my many thanks to you, to Richard and the support team. Service like this is almost unheard of in this day and age.