CeciliaB (and any forum member interested in this thread), please excuse me for taking so long to get back to this, especially as Ms. Valerie "Customer Support Specialist" corrected me about where we can find that email address on the main pages of the Support Site. I'm not sure how I missed it, but here is the proper information concerning that, as provide by Ms. Valerie:
On the landing page [https://www.adaware.com/antivirus-support] we scroll down to where we see "Technical support" and we then click on "SUBMIT A TICKET" we will be on this page:
And we will then see that email address [email protected]
Probably I didn't want to submit a ticket when I was navigating around and so that was why I didn't see that email address I wonder if some consideration should be given to a slight change and add the email address below the "SUBMIT A TICKET' button as an 'or' type of arrangement. Submit a ticket OR use the following email address [email protected]
As for the other problem I had regarding my not being able to activate my account, that is still being investigated, I hope.
I guess the "I hope" is an indication that there are still some problems and those are basically in the area of communications. But being a stubborn human I will eventually get this worked out, even if I have to go to snail mail to do it.
And the only reason for my being stubborn is that I think I like this product, so if this problem I had can be figured out then others won't have the same problem and maybe that can help the company.