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Showing content with the highest reputation since 08/06/2020 in all areas

  1. 3 points
    CeciliaB (and any forum member interested in this thread), please excuse me for taking so long to get back to this, especially as Ms. Valerie "Customer Support Specialist" corrected me about where we can find that email address on the main pages of the Support Site. I'm not sure how I missed it, but here is the proper information concerning that, as provide by Ms. Valerie: On the landing page [https://www.adaware.com/antivirus-support] we scroll down to where we see "Technical support" and we then click on "SUBMIT A TICKET" we will be on this page: https://www.adaware.com/antivirus/submit-a-ticket And we will then see that email address [email protected]' Probably I didn't want to submit a ticket when I was navigating around and so that was why I didn't see that email address I wonder if some consideration should be given to a slight change and add the email address below the "SUBMIT A TICKET' button as an 'or' type of arrangement. Submit a ticket OR use the following email address [email protected] As for the other problem I had regarding my not being able to activate my account, that is still being investigated, I hope. I guess the "I hope" is an indication that there are still some problems and those are basically in the area of communications. But being a stubborn human I will eventually get this worked out, even if I have to go to snail mail to do it. And the only reason for my being stubborn is that I think I like this product, so if this problem I had can be figured out then others won't have the same problem and maybe that can help the company.
  2. 1 point
    Welcome back
  3. 1 point
    Thanks for the tips. I uninstalled AdAware, rebooted, then I downloaded and ran your Lavasoft AdAware Removal Tool: https://www.adaware.com/removal-tool, after restarting, I happened to check "Show which icons to appear on the taskbar" and I see 2 instances of AdAwareTray.exe that still appear as icons even after uninstalling Adaware and running the removal tool (which I anticipate may have been a side effect of my problem.) I did a online search and found both a Microsoft discussion that involves a manual removal/reset process: https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings-winpc/uninstalled-items-are-still-showing-in-under-start/7c9b7ca8-18d2-4d43-bda0-4b9ba4b16587 And a separate forum discussion on tenforums.com that includes a .bat file that automates the Icon cache reset process: https://www.tenforums.com/tutorials/5662-reset-notification-area-icons-windows-10-a.html This cleared the 2 instances of AdAwareTray.exe that were appearing. I reinstalled a clean version of AdAware (Version 12.10.142.0), however, the icon still does not appear to display anything when hovering over it with your mouse. Maybe it's not supposed to?
  4. 1 point
    Hi again, Adaware antivirus is as safe as other antivirus programs. No antivirus program can protect you from everything, you need to be careful too and have backups and be able to reinstall Windows.
  5. 1 point
    They should reply within 48 hours (not weekends). Have you logged into your webmail and checked the spam folder? If it hasn't been sorted as spam, please send me a PM with your email address and license key (don't post it in the forum). I'll then inform my contact person at Adaware software (but not in the support team), who will contact the support team and ask why no reply has been sent to you.
  6. 1 point
    Please remove your ID as you will be spammed!!!!!!!
  7. 1 point
    Thank you for checking and there's no need for you to apologize because it is obviously not your responsibility to see that those sorts of things are taken care of. I'll have it looked into by the company via a phone call to them and I also wish to see why they still have Google+ showing as a viable discussion platform on this site. Those sorts of things can raise concerns in the mind of a potential customer that might be checking around with a possible view to a corporate subscription, so I'll get somebody to pay a mind to this stuff. Yep, thank you for your help. Oh, by the way, CeciliaB, you really shouldn't be posting comments about Windows 7 like I saw around here when I was studying this site. You could have a pro come in here and cause you great grief for that sort of statement about it being full of vulnerabilities. You see, we can still pay Microsoft for upgrades and many corporate accounts have many Windows 7 units still being used, so they keep them quite safe. In fact, there are still some government entities around the planet still using Windows 7 and they are paying for the extra couple of years of safety through the Microsoft updating program. I think even individual accounts were able to buy that extra updating program for a short time. Just thought I'd pass that along as a show of my appreciation for your help here. Oh yes, one more thing --- your swimming pool you are showing in your avatar looks seriously large. It must be frightfully difficult to keep clean and so expensive to keep heated in winter. You must be terribly wealthy.
  8. 1 point
    Oh my goodness, I needed that laugh --- most definitely, if it is 100TB then 24 hours could be what happens. My goodness --- my first computer was a TRS80 (the Trash80, we called it) and I doubt anyone at that time even dreamed of a 100TB unit. But, yes, with 100TB it could take a very long time, especially if there is a problem with the disk. Still, I never thought of 100TB and so ... well, you have the experience here; I don't. I can't even imagine 100TB. I think at 100TB that unit would be running me, not the other way around.
  9. 1 point
    We welcome everyone to reply to questions That's how I and other persons have started to be frequent users of the forum. I agree that 24 hours usually is too long, but if e.g. an antivirus program scans 100 TB of files, it will take very long time or if the hard disk is bad and Windows has to read the data many times before it's correct and can be transferred to the antivirus program.
  10. 1 point
    There is no company called Lavasoft. It was bought by another company many years ago. There are ads in Avast too. Do you call that them a scam company?
  11. 1 point
  12. 1 point
    I'm sorry but you have to contact the support team again. I can't help you with activation issues since I don't have any access to the internal databases, I'm only a volunteer here.
  13. 1 point
    Hi Titaniumspine, Please contact the support team:
  14. 1 point
    Perhaps you're right, Cecelia. I can, and maybe should, ignore an email that comes from this company that doesn't make sense. Thanks for the contact info.
  15. 1 point
    Cecilia, sorry my bad - I should have mentioned SYNC in CHROME.
  16. 1 point
    Just a thought - do you have 'SYNC' switched 'on'? If so , this may be your problem.
  17. 1 point
    On Nov 15 2011 this problem self corrected. Adaware automatically initiated a quick scan that AVG objected to when Adaware tried to remove or change something in my Dropbox. When I said allow the scan finished without finding anything. and Adaware seems to be fully functional again. I have not noticed any new version of Adaware I have version 12.10.55.0 Perhaps AVG changed. I have not received ay notification of any change.
  18. 1 point
    Hi Joseph, It's important to go through all settings in the browsers. In your case the settings for the pages/tabs to open At start and Home.
  19. 1 point
    You're welcome. I've corrected the link in my previous post, please follow it including the last paragraph.
  20. 1 point
    Hi Angel, Did you use the Gmail address when you bought the license? Please see https://www.adaware.com/user-guide/activation Step 3. If it doesn't work, please see the last paragraph.
  21. 1 point
    Try this link please. https://www.adaware.com/user-guide/license_renewal @CeciliaB, FYI.
  22. 1 point
    Hi Titaniumspine, I would try that and if it doesn't help, please contact adaware support team through the menus in the program.
  23. 0 points
    I turned off kapersky and started a scan it says it found 752 thousand infected files and would take 178 days to scan that did not work.