Leaderboard


Popular Content

Showing content with the highest reputation since 04/17/2020 in all areas

  1. 3 points
    CeciliaB (and any forum member interested in this thread), please excuse me for taking so long to get back to this, especially as Ms. Valerie "Customer Support Specialist" corrected me about where we can find that email address on the main pages of the Support Site. I'm not sure how I missed it, but here is the proper information concerning that, as provide by Ms. Valerie: On the landing page [https://www.adaware.com/antivirus-support] we scroll down to where we see "Technical support" and we then click on "SUBMIT A TICKET" we will be on this page: https://www.adaware.com/antivirus/submit-a-ticket And we will then see that email address [email protected]' Probably I didn't want to submit a ticket when I was navigating around and so that was why I didn't see that email address I wonder if some consideration should be given to a slight change and add the email address below the "SUBMIT A TICKET' button as an 'or' type of arrangement. Submit a ticket OR use the following email address [email protected] As for the other problem I had regarding my not being able to activate my account, that is still being investigated, I hope. I guess the "I hope" is an indication that there are still some problems and those are basically in the area of communications. But being a stubborn human I will eventually get this worked out, even if I have to go to snail mail to do it. And the only reason for my being stubborn is that I think I like this product, so if this problem I had can be figured out then others won't have the same problem and maybe that can help the company.
  2. 1 point
    Hi again, Adaware antivirus is as safe as other antivirus programs. No antivirus program can protect you from everything, you need to be careful too and have backups and be able to reinstall Windows.
  3. 1 point
    They should reply within 48 hours (not weekends). Have you logged into your webmail and checked the spam folder? If it hasn't been sorted as spam, please send me a PM with your email address and license key (don't post it in the forum). I'll then inform my contact person at Adaware software (but not in the support team), who will contact the support team and ask why no reply has been sent to you.
  4. 1 point
    Please remove your ID as you will be spammed!!!!!!!
  5. 1 point
    Thank you for checking and there's no need for you to apologize because it is obviously not your responsibility to see that those sorts of things are taken care of. I'll have it looked into by the company via a phone call to them and I also wish to see why they still have Google+ showing as a viable discussion platform on this site. Those sorts of things can raise concerns in the mind of a potential customer that might be checking around with a possible view to a corporate subscription, so I'll get somebody to pay a mind to this stuff. Yep, thank you for your help. Oh, by the way, CeciliaB, you really shouldn't be posting comments about Windows 7 like I saw around here when I was studying this site. You could have a pro come in here and cause you great grief for that sort of statement about it being full of vulnerabilities. You see, we can still pay Microsoft for upgrades and many corporate accounts have many Windows 7 units still being used, so they keep them quite safe. In fact, there are still some government entities around the planet still using Windows 7 and they are paying for the extra couple of years of safety through the Microsoft updating program. I think even individual accounts were able to buy that extra updating program for a short time. Just thought I'd pass that along as a show of my appreciation for your help here. Oh yes, one more thing --- your swimming pool you are showing in your avatar looks seriously large. It must be frightfully difficult to keep clean and so expensive to keep heated in winter. You must be terribly wealthy.
  6. 1 point
    Oh my goodness, I needed that laugh --- most definitely, if it is 100TB then 24 hours could be what happens. My goodness --- my first computer was a TRS80 (the Trash80, we called it) and I doubt anyone at that time even dreamed of a 100TB unit. But, yes, with 100TB it could take a very long time, especially if there is a problem with the disk. Still, I never thought of 100TB and so ... well, you have the experience here; I don't. I can't even imagine 100TB. I think at 100TB that unit would be running me, not the other way around.
  7. 1 point
    We welcome everyone to reply to questions That's how I and other persons have started to be frequent users of the forum. I agree that 24 hours usually is too long, but if e.g. an antivirus program scans 100 TB of files, it will take very long time or if the hard disk is bad and Windows has to read the data many times before it's correct and can be transferred to the antivirus program.
  8. 1 point
    There is no company called Lavasoft. It was bought by another company many years ago. There are ads in Avast too. Do you call that them a scam company?
  9. 1 point
  10. 1 point
    I'm sorry but you have to contact the support team again. I can't help you with activation issues since I don't have any access to the internal databases, I'm only a volunteer here.
  11. 1 point
    Hi Titaniumspine, Please contact the support team:
  12. 1 point
    Perhaps you're right, Cecelia. I can, and maybe should, ignore an email that comes from this company that doesn't make sense. Thanks for the contact info.
  13. 1 point
    Cecilia, sorry my bad - I should have mentioned SYNC in CHROME.
  14. 1 point
    Just a thought - do you have 'SYNC' switched 'on'? If so , this may be your problem.
  15. 1 point
    On Nov 15 2011 this problem self corrected. Adaware automatically initiated a quick scan that AVG objected to when Adaware tried to remove or change something in my Dropbox. When I said allow the scan finished without finding anything. and Adaware seems to be fully functional again. I have not noticed any new version of Adaware I have version 12.10.55.0 Perhaps AVG changed. I have not received ay notification of any change.
  16. 1 point
    Hi Joseph, It's important to go through all settings in the browsers. In your case the settings for the pages/tabs to open At start and Home.
  17. 1 point
    You're welcome. I've corrected the link in my previous post, please follow it including the last paragraph.
  18. 1 point
    Hi Angel, Did you use the Gmail address when you bought the license? Please see https://www.adaware.com/user-guide/activation Step 3. If it doesn't work, please see the last paragraph.
  19. 1 point
    Try this link please. https://www.adaware.com/user-guide/license_renewal @CeciliaB, FYI.
  20. 1 point
    hello, I noticed that the latest release of Adaware was 3 years ago. In 2017 Adaware 12 was realeased. I also saw that the most recent blog posts in the website https://www.adaware.com/blog date back to 2017. It seems like a bomb was dropped in adware in 2017 and no new activity was seen since then. I want to know if there are any new versions in the making, or adaware is going to be phased out? I see that adaware 12 is still maintained, but the engine and definitions come mostly from bitdefender. Are there are definitions still being done by adaware? Basically all I want to know is, is adaware still alive and maintained? Why the stop since 2017? Is it still worth it to buy a license for the upcoming years?
  21. 1 point
    You can check out the results of scans by going to the "Scan" page then scroll down to do the following: pic-1 - You have for example "A)" a report list of manual scans or "B)" a report of scheduled scan where you can "View" a specific scan report for either of the two specific type scans. The "View" buttons will take you to what you see in pic-2. pic-2 - By clicking on the "View" buttons pointed out in pic-1 you can get to this "Scan Report List" page where you can get more "Details" by clicking the "Details" link for any one of the performed scans you might be interested in looking at additional scan details. pic-3 - A click on "Details" as illustrated in pic-2 will get you to the "Scan Report Details" page where you can determine the outcome of the scan including threats found and what was done about each threat found. pic-4 - Provides an example where the "Objects Detected" option has been expanded (by clicking the circled toggle icon) to show details of the threats detected for the performed scan that was selected to get more details on what was done with each of the detected threats.
  22. 1 point
    Most people will have their computer at the very minimum enter "Sleep" mode (some use "Hibernate" mode etc.) after a specific amount of idle time has passed as opposed to leaving their computer awake at all times. Because Adaware Automated Scans will only run when the computer is in "Wake" mode there are specific requirements that need to be done to assure that Automated Scans will reliably run. So for users who want Adaware to run Automated Scans scheduled during times the computer will most likely not be awake (during times the user will typically be away from their computer such as 12AM - 5AM) it is a necessary prerequisite to "wake" the computer prior to the time the Automated Scan is scheduled to run. This can be accomplished, for example, by scheduling a task (i.e. using Windows Task Scheduler) that will wake the computer from "Sleep" or "Hibernate" modes just prior to the time when the Automated Scan is scheduled to run. Keep in mind, if the user requires a password to gain access to Windows then the "Run whether user is logged on or not" setting must to be enabled in the Windows Task Scheduler for that task. (Note: In the event the computer is already awake at the time -- then the scheduled task to "wake" the computer will do nothing.) One more thing, it may be necessary to enable the "Sleep" setting "Allow wake timers" under Windows "Power Options" > "Advanced settings" (see attached screen-shot). If all of this is done the Adaware Automated Scans should always successfully run as scheduled.
  23. 1 point
    Well actually Windows IS running (is not "shutdown") when in "Sleep" mode -- but the issue is whether a specific scheduled event will take the computer out of "Sleep" mode in order to run the schedule event.. To clarify -- windows has various power modes including "Sleep" and "Hibernate" neither of which is a "Shutdown" hence in both of the first two states Windows is "running" but must be "woke up" from either "Sleep" or "Hibernate" depending upon the mode the computer might be in at the time. What I've done is tried doing a "Repair" of Adaware in "Programs & Features" in the hope this might help -- which finished with a status "successful repair". Then under "Advanced Power Settings" I've enabled the Sleep mode "Enable Wake Timers" option in the hope this will facilitate the "wake" state out of "Sleep" mode at the time the Adaware Automated Scan is scheduled. To test to see if Adaware will actually perform an "Automated Scan" (regardless of the possible "sleep" mode issues)-- I schedule the Automated scan for 12:00AM this morning (4-16-20) with the computer in "Wake" state at the time (that is not in "Sleep" mode) just to make sure that Automated Scan works at all and I'm happy to report that it did scan successfully. So I now know that "Automated Scans" DO work and the only thing remaining is why Adaware did not wake the computer from "Sleep" mode before this. So with Automated Scan working -- now it all comes down to the question: will the enabled Sleep Modes "Enable Wake Timers" fix my problem as far as the Automated Scan working when the computer happens to be in "Sleep" mode at the time the scan is scheduled. I'm crossing my fingers that what I've done will solve the "Sleep" mode issue and do a scan tomorrow at the same time. I'll report back tomorrow. If it does scan (w/out my intervening to wake the computer) then it will apparently have been either the "Repair" and/or enabling the "Sleep" options "Enable Wake Timers" that did the trick (I'm thinking most likely if successful tomorrow it was the "Enable Wake Timers" that addressed the "Sleep" issue). Hmm, now that I think about it the Adaware "Repair" option may have made the difference as far as the Automated Scan working in the first place (regardless of the separate "Sleep" mode issue) because as I recall now when I tried scheduling the Automated Scan in the past it would not start on the time it was scheduled to start (unless Adaware requires the Automated Scan to start the next day and will not start for a scheduled time on the same day which was what didn't work before). Perhaps you know -- will an Automated Scan that is scheduled for a time on the same day work? Or does the date have to change for the Automated Scan to work hence a test is not possible on the same day? If the day change is required then that would explain the failure to test for an Automated Scan while I'm not the computer at the time on the same day and the "Sleep" mode (prior to my setting the"Enable Wake Timers" to enabled) was what had presumably prevented subsequent Automated Scans to perform while I was not present on the computer. Again, I'll know more tomorrow as far as whether the Automated Scans will work as scheduled w/out my intervention as far as avoiding "Sleep" mode is concerned. Oh btw, I am Mr.Moto -- I had forgot my original login info before starting this topic so created the new Mr. Moto account to post the topic and since found my original login ID so am using that now.
  24. 1 point
    Hi Titaniumspine, I would try that and if it doesn't help, please contact adaware support team through the menus in the program.