riket

Thanks. I downloaded the file and started it. However, when I got to these steps: 4. Use Windows Explorer to go to the folder C:\Program Files\Common Files\adaware\adaware antivirus\updater\12.0.636.11167. 5. Double-click the file AdAwareUpdater.exe that exists in that folder. There is no AdAwareUpdater.exe in that folder. Two folders (resources and translations) are in \12.0.636.11167, no files.

Here are the requested files. I was in the process of upgrading to Ad-Aware 12. My amateur guess is that there was an issue uninstalling Ad-Aware 11, which caused the issue with installing Ad-Aware 12. But again, I am very much an amateur. Thanks again for your help CeciliaB. adaware antivirus (2).zip Lavasoft Logs.zip msinfo32.zip MSI7cc39.zip adaware antivirus.zip

Thanks for replying, CeciliaB. I'm using Windows 8. After rebooting, I still get the same message.

Looks like there's no Ad-Aware 12 forum yet. I tried to install Ad-Aware 12 and got the message "Error: Couldn't create process." It looks like there may have been incomplete uninstallation of Ad-Aware 11 (judging from other requests on this board). Can you help me out with this, please? Thanks.