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About rlmenardjr

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  1. Adware Pro keeps turning off; Software will not open just keeps saying service unavailable and has program grayed out in the background. Not sure what to do. Running windows 7 I have been using program for the last 4 years and nothing has happened to the computer that would contribute to this issue. Used the repair feature in Control Panel last night. Today, program is off again.
  2. Yes I can download the free version, but considering I paid for Ad-aware Pro, I'd like to download that version.
  3. Running Windows 7 (64) Clicked to update to 12, 11 was uninstalled, asked me to reboot, then no Ad-aware on system. But still have Webcompanion need help downloading and installing 12 Your website asking me for password for when I installed it in November. I have no idea what password was provided to me.
  4. Window 7 is telling me that I don't have antivirus software even though I'm running Ad-Aware 11.10. Also, Ad-Aware doesn't seem to be updating automatically as it has in the past.
  5. Yes, I can get it to run in normal mode, but not safe mode.
  6. I am trying to run ad-aware in safe mode and the keep getting service unavailable. Can it run in safe mode?
  7. C:\ProgramData has some AVG files in it. Can they be deleted? Also in Control Panel\All Control Panel Items\Notification Area Icons MalwareProtectionClient.exe and avgui.exe are listed and I have the option to set Show icon and notifications Plus, Spy Cleaner Gold folder is still showing up in Start/All Programs even though I uninstalled it Ran AdwCleaner and FRST; logs attached AdwCleanerS5.txt FRST.txt Addition.txt
  8. No, I had not set parameters for Google (especially not related to Yahoo) Ran FRST with fixes - see attached Also, I am able to click on the update section in Ad-Aware. Fixlog.txt
  9. AdwCleaner had issues; locked up at the end. Also ran FRST Rebooted and ran AdwCleaner again and it found something log title AdwCleaner after reboot AdwCleanerC1.txt AdwCleanerS2.txt Quarantine.log FRST.txt Addition.txt AdwCleaner after reboot.txt
  10. "If you want to, you should really inform McAfee what MCPR is trying to do according to the logs:" - what is it trying to do?
  11. Also, I had tried to use Spy Cleaner Gold to remove the issue 2 months ago. The folder is still showing up in Start/All Programs even though I uninstalled it thanks
  12. Malware Protection Live still present on task bar, but not found with scan though. I tried to attach scan, but error message came up and said "you aren't permitted to upload this kind of file."
  13. Ran MCPR twice - attached Uninstalled Spybot, SpywareBlaster, Malwarebytes, and AVG - Spybot - haven't gotten a detection from Spybot in some time so I figured what I had was working to keep me clean - SpywareBlaster - never knew if it was doing anything and figure Ad-Adware will do the trick Regarding Malwarebytes and AVG, if possible I would like to have these (not running real time; maybe I run them manually once a month to make sure all is well). Is that possible? How do I know if I installed Ad-Aware in compatible mode? Ran FRST - see attached Ran AdwCleaner - see attached I'm going to run a Full Scan with Ad-Adware and post the results when done. mccleanup1.log mccleanup2.log Fixlog.txt AdwCleanerS1.txt
  14. CeciliaB, You have AVG AntiVirus installed. Did you install Ad-Aware in compatible mode? yes Spybot - Search & Destroy and Ad-Aware doesn't work well together, you have to choose one of the products. I've gotten rid of Spybot If you've a version (paid, trial) version of Malwarebytes Anti-Malware, It's important to disable it before installing Ad-Aware and then configure it according to Malwarebytes' instructions. Malwarebytes (free version) was installed prior to Ad-Aware. There are drivers of McAfee installed - McAfee was uninstalled a year ago. I will be following your steps above, including uninstalling Spybot and Malwarebytes...along with AVG (free version). I'm a little concerned about killing all these and then running the steps above and then having to wait for a response (seems like my computer will be vulnerable during the fixing session). Is there a way you can email me when you are online and we can do this quickly together with less chance of someone getting in while we are fixing this? thanks in advance Robert