newtoro1

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About newtoro1

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  1. The errors I received to let me know LavasoftTcpService.dll is the problem are: Application: BluStar.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 1000A83B Followed a second or so later by by: Faulting application name: BluStar.exe, version: 3.2.11572.1, time stamp: 0x560d30a1 Faulting module name: LavasoftTcpService.dll, version: 2.3.4.7, time stamp: 0x555dc647 Exception code: 0xc0000005 Fault offset: 0x0000a83b Faulting process id: 0x19b4 Faulting application start time: 0x01d164d2ff4f8114 Faulting application path: C:\Program Files (x86)\Mitel\BluStar Client\BluStar.exe Faulting module path: C:\windows\system32\LavasoftTcpService.dll Report Id: 703fa9fc-d0ef-11e5-b73d-e8b1fcd6e9ac These errors appear in the Windows applocation log every time I exit BluStar after making a call and BlueStar does report an error attempting to close. They do not appear when I exit (seldom) without making a call.
  2. Myattempt at removal using the fix contained in KomodiaFix.zip did not work. Some system services failed and Lync and Outlook would not connect and operate. I am afraid Lavasoft should again analyze the problem and find a better fix. Removing and application should not leave vestiges of itself that are so difficult to remove - regardless it the application was free or purchased for hundreds of dollars. Option 2 - netsh winsock ... will almost certainly have a side effect of the need to reinstall applications. This is not a viable option. Please let me know when you have a better solution. Please consider working with Microsoft to engineer a solution that does not have any side-effects.
  3. Thank you for the quick response. I will wait for the file because as I researched the proroblem, I learned your option two may have the unintended side-effect of causing problems with other programs and may require they be reinstalled. Since I am in a business environment, I cannot accept this risk and associates potential loss of time.
  4. In the posting for Solution for LavasoftTcpService problem after uninstallation at http://www.lavasoftsupport.com/index.php?/topic/34376-solution-for-lavasofttcpservice-problem-after-uninstallation/, a file, KomodiaFix.zip, is referenced via a hyperlink. Howwever, attempts to access the file via the hyperlink return a 404 Error. The URL shown when the error is displayed is: https://www.dropbox.com/s/mvp9kexf8r811e5/KomodiaFix.zip. Will you, Lavasoft, please make this file available as it seems a part of one of the best fixes offered?