Desmond.Ye

Members
  • Content Count

    5
  • Joined

  • Last visited

Community Reputation

0 Neutral

About Desmond.Ye

  • Rank
    Newbie
  1. Yes, Lavasoft QA is contacting me today after I tried many ways to reach them. Thank you
  2. We’ve found it’s the “Web Protection” module of Ad-Aware Antivirus caused our software crash, please forward this hint to your development team;
  3. I google around and found that “LavasoftTcpService” caused a lot of other software crash: 1.Lavasoft caused the game "Guidewars 2" crash: http://www.lavasoftsupport.com/index.php?/topic/34370-problem-with-lavasofttcpservicedll/ https://forum-en.guildwars2.com/forum/support/support/GW2-Client-won-t-update-crashing 2.Lavasoft caused the "Plex Media Server" crash: https://forums.plex.tv/discussion/194916/plex-media-server-stops-crashes-after-playing-media-on-another-computer 3.Lavasoft caused "Mozilla Firefox" crash: https://support.mozilla.org/en-US/questions/1070475
  4. Hi Cecilia, Thanks for your reply. Please find the download link of our software "Filmora" below: http://download.wondershare.com/filmora_full846.exe
  5. Hi Ad-Aware Team, We are Wondershare Inc., an independent software developer and distributor; Here I contact you because your “Ad-Aware Antivirus” causes our software product “Filmora” crash , making our application unable to launch; We analyzed the crash log collected from our customer, it shows that "Ad-Aware Antivirus" insert a dll into our process and caused the crash: Id: 24211 Current: Yes StackSize: 9FunctionFile(Line)LavasoftTcpService64-0x00002890eee13516-LavasoftTcpService64-0xf7c-LavasoftTcpService64-0x5ffef50-0x2736-0x1-0x1f- This already affects our customers badly, could you please look into this matter and help resolve it ASAP? Or at least help forward this mail to the responsible team? I tried your Support Portal, there’s no response at all; Thanks in advance for any help you can provide!