nichole811559

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nichole811559 last won the day on February 24 2017

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About nichole811559

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  1. End results: AdAware 12.0.649.11190 will *not* function in any capacity unless I disable graphics driver I can not install, open, scan, repair, uninstall or otherwise touch anything AdAware, anywhere on my computer with the graphics driver active. This means that AdAware is not recognized as desktop shortcuts, start menu shortcut, C:\(anywhere), Programs and Features, or the icon in the bottom right of my desktop "Network Protection Engine" does not initialize (even with graphics driver disabled) therefore blocking updates, repairs and uninstall attempts. Thanks to the attempts made today through remote-connect I DO have AdAware again, but it does not recognize that it is in fact updated so it is not functioning properly. I am able to scan my system manually with Display Drivers disabled, so I'm going to leave everything as it is until the next update is released with fixes. I truly appreciate all of your help Cecilia. Now that I have a partially functioning antivirus program again... Can you please tell me how to get my password reset so that I can, hopefully, get my Pro version back? I've asked for a PW reset but the email never goes through and I'm locked out of my account.
  2. Okay, I sent you my email. I was getting ready to gather and upload files when I got this message. Are the files still needed? Again, I thank you sofreakingmuch for your help and patience.
  3. All righty. I have uninstalled, cleaned, fixed, rebooted umpteen times, fixed that registry entry, turned off Windows Update, stopped other program updaters on startup stopped SuperAnti Spyware on startup, ... Reinstalled AdAware 12... Error: msi transaction owner change failed. 2017.02.28_11.43.39.358359_Adaware_Installer_pid=4928.txt 2017.02.28_11.47.34.971182_AdAwareUpdater_pid=4440.txt 20170228T194650.024502PID4440_AdAwareUpdater_EmergencyLog.log
  4. omgah. Thank you! I have never dealt with more stubborn files in my life. Before I spam with the "fix" (I excluded the repeat of the fixlist since telling you what you told me is redundant) Can you please explain #4 ? The fix: Restore point was successfully created. Processes closed successfully. HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8} => key removed successfully HKCR\CLSID\{77AA745B-F4F8-45DA-9B14-61D2D95054C8} => key not found. HKU\S-1-5-21-2027619272-3895658584-1614262663-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value removed successfully HKLM\Software\Wow6432Node\Mozilla\Firefox\Extensions\\{ABDE892B-13A8-4d1b-88E6-365A6E755758} => value removed successfully HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE => key removed successfully HKLM\Software\Wow6432Node\MozillaPlugins\@microsoft.com/GENUINE => key removed successfully HKLM\System\CurrentControlSet\Services\gfiark => key removed successfully gfiark => service removed successfully gfibto => Service stopped successfully. HKLM\System\CurrentControlSet\Services\gfibto => key removed successfully gfibto => service removed successfully ignis => Unable to stop service. HKLM\System\CurrentControlSet\Services\ignis => key removed successfully ignis => service removed successfully HKLM\System\CurrentControlSet\Services\avchv => key removed successfully avchv => service removed successfully HKLM\System\CurrentControlSet\Services\SBRE => key removed successfully SBRE => service removed successfully "C:\Users\Nichole\AppData\Roaming\Lavasoft" => not found. "C:\ProgramData\BitDefender" => not found. "C:\Users\Nichole\AppData\Roaming\LavasoftStatistics" => not found. "C:\Program Files\Lavasoft" => not found. "C:\Users\Nichole\AppData\Local\Lavasoft" => not found. "C:\ProgramData\Lavasoft" => not found. "C:\Users\Nichole\AppData\Local\AdAwareUpdater" => not found. "C:\ProgramData\adaware" => not found. HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{45EBFAA6-6E57-41BB-B8F3-84F128D1F1AC} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{45EBFAA6-6E57-41BB-B8F3-84F128D1F1AC} => key removed successfully C:\windows\System32\Tasks\{88DF196E-C440-4B83-9E6F-4F3AA1C1F3C3} => moved successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{88DF196E-C440-4B83-9E6F-4F3AA1C1F3C3} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{4AEDFCC6-762F-417D-86CC-D43A73BC5CC9} => key removed successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{4AEDFCC6-762F-417D-86CC-D43A73BC5CC9} => key removed successfully C:\windows\System32\Tasks\{74D782DF-30EE-4F81-87EA-63C91FB1CE8B} => moved successfully HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{74D782DF-30EE-4F81-87EA-63C91FB1CE8B} => key removed successfully C:\windows\Tasks\Ad-Aware Update (Weekly).job => moved successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{6985D172-D3DA-4C04-BC79-7C88CC021B4F} => value removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{61A074D7-5F26-4DA4-8E31-DD945ABE328C} => value removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{96187D50-197C-40E0-8C7E-03DAD04124B9} => value removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{E58E58C9-48ED-4E2E-87B1-F26367D5A57B} => value removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{6A4999B9-63BF-4E85-B74E-94422957B036} => value removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{81C2F85F-B3C7-4A20-A9A5-0979730C6624} => value removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{B46D8FEE-CC24-4069-AF0D-AF3197B9A409} => value removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{58D0F5D8-CBF7-43D0-A37F-773F81B6A165} => value removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\TCP Query User{D8E4370C-58BE-4B3D-9EFE-3738D219C3FC}C:\program files (x86)\java\jre1.8.0_66\bin\jp2launcher.exe => value removed successfully HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\UDP Query User{AD6D0B91-EE1B-4BF9-AD1F-2B6A6EA60AE0}C:\program files (x86)\java\jre1.8.0_66\bin\jp2launcher.exe => value removed successfully The system needed a reboot. ==== End of Fixlog 10:44:40 ====
  5. grumble grumble I still have AdAware in the scheduled tasks AND AdAware Drivers (bitDefender, ThreatTrack and GFI), those are just the listings I can identify I believe a few of the "X"'d listings on whitelisted drivers are also AdAware. That being my biggest issue now, identifying components of AdAware that aren't signed as AdAware, Ad-Aware or Lavasoft Addition.txt FRST.txt
  6. Disregard the whole "Missing file" bit... but if there is some means of removing AdAware files in their entirety, please let me know...
  7. FRST Addition file shows loaded nodule: 2016-12-15 13:05 - 2016-12-15 13:05 - 01645816 ____C () C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.15.1046.10613\AdAwareNetworkProtection.dll BUT IT'S NOT ACTUALLY THERE... Appears I am missing the Network Protection.dll file - being why nothing works... so I am probably missing SEVERAL files, like I received an incomplete install... blergh so hard just BLERGH... I'll fight with it and try to remove it all from my system tiny bit by tiny bit and start over again ... If there is a way that I can uninstall this nonsense AND clear all traces from my system so that I can 100% CLEAN install, that would be fantastic. thanks again for your patience and time.
  8. Not any better than it was... "Network Protection Engine" is blocking my ability to uninstall and reinstall - I can't even rewrite the current files. I've even tried using Windows fix uninstaller again - it's all still there... every bit of it. It will NOT uninstall from my system. Its removing the Malware Engine - I'm watching the files hit the trash (which is auto-emptied) but its all STILL THERE... it's like its just writing over itself, repairing itself, and pissing me off... Its actually funny, I wanted AdAware back, I got it back all right... now I can't get rid of it so that I can try to upgrade to 12 LOL
  9. Absolutely. It will definitely cut out a lot of time and troubleshooting to head straight for the graphics card and update it. I've seen so many people resolve their issues by updating the graphics card.
  10. Thank you. After I've finished going through these logs, I will rescan with FRST and upload the logs for next week if I dont resolve the issue through the weekend. It's quite the educational experience, that's for sure.
  11. *flails* * Got Adaware 11 installed, definitions updated, blah blah... working. * Can not uninstall Adaware 11 through Programs and Features, I have NOT used Windows Fix yet, this time. - Network Protection Engine does not initialize, causing the Uninstall to fail - 5 attempts. * Web Installer for 12 is still not handing over msi ownership - back to square one, but again I still have 11 installed. At this point that doesn't even matter, I clean installed 12 and still cant get ownership of the msi to change. I can't if I use the Web Installer for 11 either, I HAVE to use the standalone installer for 11.. * I ran FRST and am now reading the logs to see what's where. I have a lot of crap on my system that should not be there. * Located partial files for 2 antivirus programs "Viper" - I have no idea what that is, and Bitdefender EDIT: Bit Defender is Ad-Aware Antimalware Engine - it has a missing driver - well, this is confusing * Errors, errors everywhere. I'm reading and Googling those now * If AdAware 11 would shhhhh with the "Upgrade Now" - I'd just clean it up, reinstall it and leave it alone for a few weeks, but it wont. Although, at least I got the damned thing to work in some way, which I hadn't been able to do since the first time I uninstalled it over 2 weeks ago, so there's that small victory. *celebrates*
  12. Holy Crap Adaware 11 standalone installer actually worked this time, now I'll restart the process of upgrading, maybe my key will work again so I can at least scan my system before I break it again.