THISISMALWARE

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Posts posted by THISISMALWARE


  1. The app should not be running. Yet I can't delete the folder. Files in the folder are claimed by some running program. Is the app running under some obscure filename? You know, like malware usually do.

    And I can't uninstall the app. You know, like malware. If you look at the screenshot in my first post. It's tellling me it's not associated with a program. Can't you tell me what file does the uninstalling and how to run it manually? The file "WebCompanionInstaller.exe" only starts the app.

    All of this is completely unacceptable. I have made a regular support request but they don't answer me. So once again. Can someone tell me how to uninstall the program.


  2. 20 minutes ago, CeciliaB said:

    Thanks for the files.
    I hope that you haven't deleted any lines that mention Web Companion.

    Please, move the FRST program from the Downloads folder to the Desktop, otherwise the instructions below won't work.

    If possible, start the Web Companion program and change the settings for search in Internet Explorer and Firefox to one that isn't handled by Web Companion. I guess that you already have done that for Chrome.

    Please, start Notepad.
    Copy all text that is in the box:

    CreateRestorePoint:
    CloseProcesses:
    HKU\S-1-5-21-4260767324-1618741345-2803913681-1001\...\Run: [Web Companion] => C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe [7722600 2018-05-29] (Lavasoft)
    IE trusted site: HKU\.DEFAULT\...\webcompanion.com -> hxxp://webcompanion.com
    IE trusted site: HKU\S-1-5-21-4260767324-1618741345-2803913681-1001\...\webcompanion.com -> hxxp://webcompanion.com
    Reboot:

    and paste in Notepad. Check that no files have been split on two lines.
    Save the file as fixlist.txt on the desktop.

    Exit all programs.
    Start FRST, please.
    Click the Fix button.
    Wait until the tool has finished and the computer has been restarted.

    It creates a log file, called Fixlog.txt, on the desktop.
    Please, paste the content of that file in your reply.

    Web Companion should still be listed as an installed program and has a folder within C:\Program Files (x86).

    Do you notice Web Companion in any other way?

    Done. I still can't unistnall the program.

    Fixlog.txt


  3.  

    Many free programs have chosen to install Web Companion during the installation of the program you want to have. According to the rules from adaware software, the installation program has to provide the user with a choice of refuse the installation of Web Companion. If you didn't get such a choice, adaware software appreciates if you can tell them which program you installed.

    Let us see what's going on in your computer and how to remove Web Companion.

    Please, download Farbar Recovery Scan Tool (FRST) and save it on the desktop:
    For 64 bits Windows: http://download.bleepingcomputer.com/farbar/FRST64.exe
    For 32 bits Windows: http://download.bleepingcomputer.com/farbar/FRST.exe

    Double click FRST file to run the tool.
    Read the disclaimer and click Yes to accept it.
    Click Scan button.

    When done, FRST will create two (2) logs on the desktop:

    • FRST.txt
    • Addition.txt

    Please, attach them to your reply.

    That tool gathers information such as all file names in my Documents and Downloads folder. I'am not going to share that information over the internet.


  4.  

    Hi,

    It looks like an uninstallation is ongoing. Please wait until it's finished.

    Web Companion isn't malware, it's trying to help you protect the computer from malware.

    No, it's not uninstalling.

    I have not chosen to install this program. I have probably been tricked to install by a dark pattern. Now i want to get rid of it. But it won't let me.