samuel

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  1. samuel

    WEBCOMPANION UNINSTALL PROBLEM

    yes you can close it, thanks once again!!!
  2. samuel

    WEBCOMPANION UNINSTALL PROBLEM

    thanks so far looks good! this was the results of the file after runnig FRST Fix result of Farbar Recovery Scan Tool (x64) Version: 10.10.2018 Ran by Usuario (20-10-2018 22:58:45) Run:1 Running from C:\Users\Usuario\Desktop Loaded Profiles: Usuario (Available Profiles: Usuario) Boot Mode: Normal ============================================== fixlist content: ***************** HKU\S-1-5-21-3694723945-682610058-2143140717-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://securedsearch.lavasoft.com/?pr=vmn&id=webcompa&ent=hp_WCYID10270__181015 SearchScopes: HKU\S-1-5-21-3694723945-682610058-2143140717-1001 -> {BDF61FAE-9D19-40F0-8F34-688DEB334CA9} URL = hxxp://securedsearch.lavasoft.com/results.php?pr=vmn&id=webcompa&ent=ch_WCYID10270__181015&q={searchTerms} FF Homepage: Mozilla\Firefox\Profiles\q3jo6696.default -> hxxp://securedsearch.lavasoft.com/?pr=vmn&id=webcompa&ent=hp_WCYID10270__181015 FF NewTab: Mozilla\Firefox\Profiles\q3jo6696.default -> hxxp://securedsearch.lavasoft.com/?pr=vmn&id=webcompa&ent=hp_WCYID10270__181015 FF SearchPlugin: C:\Users\Usuario\AppData\Roaming\Mozilla\Firefox\Profiles\q3jo6696.default\searchplugins\securesearch.xml [2018-10-14] 2018-10-14 20:42 - 2018-10-18 11:31 - 000000000 ____D C:\Users\Usuario\AppData\Local\Lavasoft 2018-10-14 20:42 - 2018-10-18 11:22 - 000000000 ____D C:\Users\Usuario\AppData\Roaming\Lavasoft 2018-10-14 20:23 - 2018-10-18 11:31 - 000000000 ____D C:\ProgramData\Lavasoft IE trusted site: HKU\S-1-5-21-3694723945-682610058-2143140717-1001\...\webcompanion.com -> hxxp://webcompanion.com ***************** HKU\S-1-5-21-3694723945-682610058-2143140717-1001\Software\Microsoft\Internet Explorer\Main\\Start Page => value restored successfully HKU\S-1-5-21-3694723945-682610058-2143140717-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{BDF61FAE-9D19-40F0-8F34-688DEB334CA9} => removed successfully HKLM\Software\Classes\CLSID\{BDF61FAE-9D19-40F0-8F34-688DEB334CA9} => not found "Firefox homepage" => removed successfully "Firefox newtab" => removed successfully C:\Users\Usuario\AppData\Roaming\Mozilla\Firefox\Profiles\q3jo6696.default\searchplugins\securesearch.xml => moved successfully C:\Users\Usuario\AppData\Local\Lavasoft => moved successfully C:\Users\Usuario\AppData\Roaming\Lavasoft => moved successfully C:\ProgramData\Lavasoft => moved successfully HKU\S-1-5-21-3694723945-682610058-2143140717-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\webcompanion.com => removed successfully thanks the connection seem to be back...
  3. I tried to uninstall webcompanion but there is a pop-up stating that "Another instance is running" "WebCompanion.UI.AppCore.Services.InstallerService´threw an exception" i started the process with FRST, i have sent the files, please advice me how to fix it, thanks! Addition.txt FRST.txt