Julio

Perhaps you're right, Cecelia. I can, and maybe should, ignore an email that comes from this company that doesn't make sense. Thanks for the contact info.

So it took nearly two weeks of bouncing around before I got to someone who could cancel my subscription and give me my refund. Now I get an email that is welcoming me as a new user, acknowledging payment I didn't make or authorized, asking me to create an account (I still have the old one), and download/install the software. Why is that? Who do I email to resolve this situation? Back on Adaware AV Pro.pdf

Thanks for redirecting my question to this thread Cecilia. (For other viewers, I was looking for a fix for Windows 7 File Explorer that runs very slow after installing Adaware Pro) While an older computer, it is still fast with an SSD, 64-bit, 2.3 GHz Quad core AMD system with 6 GB RAM. The rest of my software runs fine and Explorer was very fast prior to running Adaware. As I just upgraded to Pro, I'll contact support as you suggest,

Thanks for the reply Cecillia. I'll take your first suggestion and contact Adaware support. While I'm a newbie to this forum, I'm good at computers and software in general. I suspect the issue is with the Firewall feature. Before using the free version before with a top-rated, free firewall and was able to use Ookla. My troubles began when I upgraded to pro. According to your response to my Windows Explorer issue, I see that other windows 7 users with older systems are having trouble as well. I may have wasted my money, but I'll take the issue up with support.

Running Windows 7 on a 2.3 GHz Quad Core AMD with 6 GB RAM. Using AV Pro v12. I use Ookla Speed Test from time to time and can no longer access a test server. When I disable AV it works. Why is this happening and how can this be fixed?

Running Windows 7 on a 2.3 GHz Quad core AMD system with 6 GB RAM. Since installing AV Pro, Windows Explorer takes forever to display the contents of a folder (clocked a folder with 500 images at 3 minutes!). The green activity bar crawls along at a snail's pace. When I shut off AV response time goes back to normal. Please help. Thanks.