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About Lyresa

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  1. This was the answer I got from support when I reported it through my adaware pro box. Please try to repair Ad-Aware. Kindly follow the steps listed below: 1. Click the Start button on your computer (left-hand side of the screen). 2. Click Control Panel in the Start Menu. 3. Double-click Add or Remove Programs / Click Programs, and then click Programs and Features. Select Ad-Aware Antivirus from the list and then click Change. The programs installed are typically listed in an alphabetical order. 4. With the dialog box displayed, select Repair Ad-Aware and then click Next. 5. You can see the repairing process in progress. 6. Once the repairing process is complete, click Close. This worked to fix the scan and it is now working properly however it turned off my network protection/firewall and I am unable to get it back on. I had to turn my windows firewall back on and am waiting to hear back from support to see what they advise. It did fix the scan though so happy about that 😀
  2. Sounds good Autumn W. Crossing my fingers. 😥
  3. I have sent this information and more to the supposedly 24/7 help center on my adaware pro and you are the only one that contacted me. I am now showing the red notice like everyone else that my scan is too old because none of my scans will finish! I have to turn off my laptop ans yank out the battery just to make sure the old scan shuts down and I try to scan through the yellow bar on the bottom that comes with the too old scan warning and now it has been stuck on that scan 28:28:51 and counting elapsed time. So my full scans do not get past calculating phase and my quick scans get stuck with 00:00:01 estimated time left. 😡
  4. I am having the exact same problem. I recently upgraded from free to Adaware Pro. I am also stuck on this screen where it says calculating in the orange bar as pictured above. Except my elapsed time is 22:40:55. Pause works but Stop does not. Closing the program and shutting the computer down has also not got me past this screen. I have never had this issue continue even after shutting the computer down and restarting when it was the free version and I have been using this for years. This is extremely frustrating. Do I get a refund if I uninstall this version and get the free one again?