meanmac

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About meanmac

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  1. I am trying to change my email address. I login successfully, type in the new email, and save it. The confirmation is sent to my old email. I then click on the "CLICK HERE TO VALIDATE NEW EMAIL" tag in that email. Next time I attempt to login to Adaware the new email address does not work but the old email does. Is there a reason the validation is sent to my old email? What am I missing?

    1. CeciliaB

      CeciliaB

      Hi meanmac, You've already received an answer. Please don't ask more persons. No one here has access to the internal database systems of Adaware software.

  2. I am trying to change my email address. I login successfully, type in the new email, and save it. The confirmation is sent to my old email. I then click on the "CLICK HERE TO VALIDATE NEW EMAIL" tag in that email. Next time I attempt to login to Adaware the new email address does not work but the old email does. Is there a reason the validation is sent to my old email? What am I missing?

     

    1. CeciliaB

      CeciliaB

      Hi meanmac,

      Sorry, I can't help you. Please contact the customer support team, see the link at the bottom of the email.

      I've deleted the attached PDF file since it contains your email address and that's private information.

    2. meanmac

      meanmac

      Thanks. Where is the email for the customer support team?

    3. CeciliaB

      CeciliaB

      You're welcome. In your email, you've a link near the end of the email.  Or see here: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/

       

  3. I followed your instructions to add the debug level, restarted my computer, and performed the custom scan. The log files for the developers at adaware software are in "adaware antivirus.zip" at https://send.firefox.com/download/8a03e1d2d72e9a97/#CDNZ3Ukp3M72QoeieltXnQ and will be there for another 23 hours or until the first person downloads them. As always, when the custom scan is started, I see the complete scan (file names) of the first drive and do not see the second drive.
  4. For the Custom Settings, Smart Scan is not selected, all other options are. I am a newbie, there are no exclusions (yet).
  5. Yes, but when I select the second hard disk (F:\) nothing happens. If I right click and select "Scan with Adaware" for either the SSD (C:\) or the DVD (E:\) and open Adaware I can watch the files currently being scanned. Could the content (only music mp3 files) have anything to do with this behavior? The content size is 15.2 GB so I would expect it to take a noticeable time.
  6. 1. I already show hidden files. 2. The folder C:\ProgramData\adaware\adaware antivirus zips to a file size 208MB and is too large to send. Limit 9.77 MB 3. The folder C:\User\k9mil\AppData\Local\Temp does not contain any Msi* files. I regularly run Windows 10 "Clean Disk" program. 4. Yeah, this file uploaded, PS2a.zip. 5. How am I going to get the No. 2 information to you? Use Firefox Send? https://blog.mozilla.org/blog/2019/03/12/introducing-firefox-send-providing-free-file-transfers-while-keeping-your-personal-information-private/ 32 information to you? Use Firefox Send? https://blog.mozilla.org/blog/2019/03/12/introducing-firefox-send-providing-free-file-transfers-while-keeping-your-personal-information-private/ PS2a.zip
  7. How can I scan a second hard disk with Adaware Free Antivirus? I installed the new 12.6 July 2019 and am running Windows 10. When I click on the "Scan" button it scans only the C drive. When I "Select Options" and choose "Full" it scans only the C drive. When I choose "Custom" and check the second hard disk it still scans only the C drive.