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Everything posted by Puppy.tbh

  1. Hi Support, Regards to this issue, I follow the link and remove the uninstall & install again. But the message still appear that I cannot update the definition. Care to advise me what is the next step that I able to do? Something prevent for the update. seek for your kind advise & many thanks in advance. regards
  2. Dear Support, I had been using the FREE version 11 antivirus, after upgrade to version 12. I encounter hung 2 to 4% when update definitions. Therefore, i uninstall & re-install antivirus version 12. but also failed to update definitions. It stated as "Definitions cannot be update. something prevent to definitions from update & try later". Tried so many days later also not successfully. Care to provide how to solve the update for my definitions update? thanks? Regards.JT