thanks for your help....yes absolutely. tried all of that. no success. it looked as though it had worked, but then when i looked at the Task Manager 'Start up' tab, the launder was still there and active. so then i disabled that and again it looked as though it had stopped. then i opened explorer to see if it had removed the files and that is when Windows Installer started to run and tried to reinstall it all over again. After multiple attempts to stop that, i ultimately le it ire install. Once i accepted it to install, it has all gone quiet and basic functions are back to normal, but it is still clearly on my machine and running in the background.