LS Erin

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Posts posted by LS Erin


  1. Today, we’re happy to announce an important update in the Lavasoft Support Center: Lavasoft has launched a new chat support service. Chat Support gives Lavasoft customers another convenient way to contact the Support Team for quick answers to product questions.

     

    Here's how it works: when you log-in to the Support Center, you're still able to contact the Support Team through e-mail, but you now also have the added option to click the “Chat with Support Staff†button to begin a live chat session. The choice is yours.

     

    (Please keep in mind - technical support through the Support Center is only available for those who have purchased Ad-Aware or other Lavasoft products. Ad-Aware Free users have access to our community of expert users and Lavasoft staff right here in the forums!).


  2. As you may already know, here at Lavasoft, we’re gearing up for the release of the new and improved version of Ad-Aware. While our original public launch date of August 25 has been slightly delayed, we’re still pushing to deliver the all-new version – with its advanced anti-malware technology, easy-to-use features, and new community-based initiatives – to you as soon as possible.

     

    You'll find more news available on the Lavasoft company blog.


  3. In the August issue of Lavasoft News, we have an exclusive preview of the new, upcoming version of Ad-Aware. Take a look for the details on the added security that the new version will bring!

     

    Plus, back to school season is quickly approaching (in many parts of the world, that is). Brush up on the practical ways you can help to keep kids safe online and avoid the malware traps being set this season.

     

     

    Want to receive Lavasoft News directly to your e-mail inbox? Subscribe today and receive an exclusive welcome gift offer!


  4. Hi Tom,

     

    I sent you a PM earlier on contacting our Sales department with any additional questions you might have, but I also thought this information from our QA and development teams might be useful, both to you and others interested in Ad-Aware Business Edition, so I’ll post it here –

     

    In terms of the server-side (management console) you should not have any problems with running Business Edition with another scanning product.

    In terms of the client-side (end point protection), the protection is based on Lavasoft’s Ad-Aware Pro version. Our QA department has not found any compatibility issues with the software you mentioned.

     

    Again, thanks for your interest in the Business Edition and please don’t hesitate to contact us (either here through the Forums or by email) if you have any further questions.

     

    Best regards,

    Erin

    Lavasoft


  5. The July issue of LN focuses on security and online gaming. Find out how fraud, theft and malware are entering these sites, and if the games that you or others play on your computer may be putting you in harm's way. Plus, get an exclusive sneak peek at an upcoming Lavasoft product designed specifically for online gamers and Internet media and entertainment fans!

     

     

    Want to receive Lavasoft News directly to your e-mail inbox? Subscribe today and receive an exclusive welcome gift offer!


  6. The underground malware economy, driven by the big business that is cyber crime, is not just alive - it's thriving. In the June issue of Lavasoft News, we get to the bottom of cyber crime to help you understand what cyber thieves do to deceive and why they do it - and, most importantly, how to outsmart them so they don't hit the jackpot on your PC.

     

    Want to receive Lavasoft News directly to your e-mail inbox? Subscribe today.


  7. Here at Lavasoft, we keep a very close eye on the wants and needs of our customers to ensure that we’re bringing you the advanced solutions you require to safeguard your online privacy and security. With these current needs in mind, and in order to focus on future key solutions to protect your privacy, as of June 8, 2009, we will no longer offer new sales of our stand-alone anti-virus product, Lavasoft Anti-Virus Helix.

     

    With that said, Lavasoft will continue to offer threat updates and full customer support for all Anti-Virus Helix customers throughout the duration of their licenses.

     

    In addition, we continue to strongly recommend that all computer users secure their PCs with adequate protection – including anti-spyware, anti-virus and a firewall. Customers in need of an anti-virus defense from Lavasoft will find it through the Plus and Pro versions of Ad-Aware; these products feature advanced anti-virus and anti-spyware for full protection against malware and other online threats.

     

    Lavasoft is also offering Anti-Virus Helix customers the option to upgrade to Ad-Aware Plus or Pro for the duration of their Helix license. If you’re a Lavasoft Anti-Virus Helix customer, please stay tuned for the e-mail offer and full upgrade details.


  8. You've most likely heard of botnets. Still, even with all of the references to them in the news these days, it's not easy to gain a clear understanding of what they are. Read the May issue of Lavasoft News to find out, in plain and simple terms, what botnets are, how they affect you, and what you can do to prevent infection.

     

    Quick Subscriber Survey

    Is our newsletter meeting your needs? Please let us know by taking our short survey. Your feedback will help us to improve Lavasoft News.

     

    Want to receive Lavasoft News directly to your e-mail inbox? Subscribe today. Remember to put Lavasoft on your safe list (whitelist) in e-mail and spam programs to avoid missing out on the latest news and promotions from Lavasoft.


  9. Browser security, namely which web browser keeps users the most secure, has long been a hotly disputed topic in the computer security industry.

     

    Are you concerned about browsers and your security? Learn more about Google's new Chrome browser, and an upcoming project in the works with Lavasoft that will bring an added layer of security to your online experience. Read the latest news on the Lavasoft blog.


  10. Read the April issue of Lavasoft News to learn more about social networking communities - the good (ever more people get connected), the bad (ever more opportunities for scammers), and the ugly (ever more news on the badly behaving Koobface worm). We're also sharing with you the news on our new social community, MyLavasoft – find out how you can get involved!

     

    Want to receive Lavasoft News directly to your e-mail inbox? Subscribe today. Remember to put Lavasoft on your safe list (whitelist) in e-mail and spam programs to avoid missing out on the latest news and promotions from Lavasoft.


  11. Cyber criminals, just like their counterparts in the real world, are taking advantage of global economic confusion and fears to profit from anyone and everyone who will fall for their traps. Read the March issue of Lavasoft News to learn why malware is thriving and what current traps are being set.

     

    Want to receive Lavasoft News directly to your e-mail inbox? Subscribe today. Remember to put Lavasoft on your safe list (whitelist) in e-mail and spam programs to avoid missing out on the latest news and promotions from Lavasoft.


  12. Read the “all about Ad-Aware†February issue of Lavasoft News to find out more about the advanced threat protection and bolstered efficiency of our new Ad-Aware Anniversary Edition. As we celebrate 10 years at the forefront of the battle against malware, in this issue, you’ll also find stories from fellow Ad-Aware users about what our software has meant to them over the past decade.

     

    Want to receive Lavasoft News directly to your e-mail inbox? Subscribe today. Remember to put Lavasoft on your safe list (whitelist) in e-mail and spam programs to avoid missing out on the latest news and promotions from Lavasoft.


  13. We’re proud to announce: Ad-Aware Anniversary Edition - Free, Plus, and Pro versions are now available! Building on 10 years of advanced malware detection, Ad-Aware Anniversary Edition provides comprehensive malware protection without loading down your system’s resources, bringing you the core competence you need to stay safe online.

     

    Find out more about Ad-Aware Anniversary Edition on the Lavasoft company blog.


  14. We’re proud to announce: Ad-Aware Anniversary Edition - Free, Plus, and Pro versions are now available.

     

    Building on 10 years of advanced malware detection, Ad-Aware Anniversary Edition provides comprehensive malware protection without loading down your system’s resources, bringing you the core competence you need to stay safe online. Visit our Ad-Aware Free, Plus and Pro product pages to see the new and improved features of each new version.

     

    Need Ad-Aware Plus or Pro on more than one PC? Save big with our multi-user licenses! More details on our 3-license and 5-license packs are available on each version’s product page.

     

    Want to try before you buy? Visit our Trial Center to download a free 30-day trial of Ad-Aware Plus or Pro.

     

    Remember, if you have a valid Ad-Aware Plus or Pro license, update to the new version free of charge through the Lavasoft Support Center. Follow these three easy steps:

     

    1. Log-in to the Support Center and download Ad-Aware Anniversary Edition from the download link option in the “Your Licenses†menu.

     

    2. Start the installation. The previous version (Ad-Aware 2008) will be automatically uninstalled before installing Ad-Aware Anniversary Edition.

     

    3. Ad-Aware Anniversary Edition will recognize your previous license information and the Plus or Pro features will be activated automatically when the program is started.

     

    Additional Resources

    Additional product information including full product features, system requirements, and product data sheets can be found on the Ad-Aware Free, Ad-Aware Plus, and Ad-Aware Pro product pages.

     

    The Product Comparison Chart is available here.

     

    The Product Manual in PDF format can be found here.

     

    Video tutorials and answers to FAQs can be found here.

     

    This User Forum is provided for discussion and questions among users of Ad-Aware. Free online customer support, 24-hours a day, 7 days a week, is available via our Support Center for Ad-Aware Plus and Pro customers.


  15. After a decade of listening to your core security wants and needs, we know that, as a computer user, you’re looking for faster and lighter products, while still providing the absolute best protection. And that is just what we are delivering in our upcoming release: Ad-Aware Anniversary Edition.

     

    Building on 10 years of advanced malware detection, Ad-Aware Anniversary Edition provides comprehensive malware protection without loading down your system’s resources, bringing you the core competence you need to stay safe online. Here’s a look at the new and improved features you’ll see in Ad-Aware Anniversary Edition when it’s released on Tuesday, January 20, 2009.

     

    • New! Behavior-Based Heuristical Detection (Plus and Pro)

    • New! Ad-Watch Live! Integrated Real-Time Protection

    • Extensive Detection Database

    • New! Radically Improved Resource Efficiency

    • Rootkit Removal System

    • New! Customizable Profile Scans

    • New!Lavasoft SmartSet

    • New! External Drive Scanning

    • Network Drive Scanning (Pro)

    • New! Pin-Point Scanning

    • New! Toolbox

    Including Process Watch (Pro), AutoStart Manager (Pro), Hosts File Editor (Plus and Pro), and ThreatWork

    • Detection, Removal AND Clean-Up

    • New! Full Integration with Windows Security Center

    • Automatic Pulse Updates & FREE Technical Support (Plus and Pro)

     

    To find out more details on these new and improved features, be sure to take a look at the January issue of Lavasoft News.

     

    And, check the Lavasoft company blog in the coming days for more information about our upcoming release, including the results of Lavasoft’s extensive research to find out how Ad-Aware’s performance compares to popular anti-virus and anti-spyware products on the market today; you’ll soon find out how the memory usage, CPU usage, and scan speed stack up against the top competition (for example: Ad-Aware’s scan speed has been tested at over 4 times faster than AVG’s.) Stay tuned for the full results!


  16. Read the first Lavasoft News of the New Year for a special message from Lavasoft’s CEO, Jason King, the news on our recent Anti-Virus Helix release, and a sneak peek at the upcoming new version of Ad-Aware: Ad-Aware Anniversary Edition.

     

    Want to receive Lavasoft News directly to your e-mail inbox? Subscribe today. Remember to put Lavasoft on your safe list (whitelist) in e-mail and spam programs to avoid missing out on the latest news and promotions from Lavasoft.


  17. Lavasoft Anti-Virus Helix offers superior detection rates and real-time protection to defend your PC against a range of cyber threats, like viruses, worms, Trojans, rootkits, phishing attempts, and dangerous drive-by downloads. We know combination tools or security suites are not for everyone. Therefore, we're happy to announce this new stand-alone product. Lavasoft Anti-Virus Helix allows you to create your own individual security solution - customized to fit your needs.

     

    The main product page is Here.

     

    The Product Manual in PDF format for Lavasoft Anti-Virus Helix can be found Here.

     

    And the Product Data Sheet in PDF format with system requirements and additional information can be found Here.

     

    This User Forum is provided for discussion and questions among users of Lavasoft Anti-Virus Helix. Free online customer support, 24-hours a day, 7 days a week, is available via our Customer Support Center.

     

    If you wish to start a new topic to discuss Lavasoft Anti-Virus Helix, please use the *new topic* button located at the top right.


  18. It’s beta time here at Lavasoft, and you know what that means…A new version of Ad-Aware is in the works! Read the December issue of Lavasoft News for a first look at the exciting new changes you’ll see in the anti-malware software you know and trust.

     

    Also in this issue of Lavasoft News – you’ll find the news, tips, and threat reports you need to stay protected as you shop online this holiday season.


  19. Rogue software on the web is rising at record rates. Judging from the “Ballot Box†poll on the Lavasoft homepage, where a clear majority of respondents admit being the victim of rogue security and anti-malware software, it’s growing increasingly difficult for consumers to tell the difference between legitimate and rogue software.

     

    Read the November issue of Lavasoft News to get a look at the online epidemic rogues are creating, and find out the steps you can take to avoid being the next victim.


  20. The time is almost here again – beta time, that is! In just two weeks, we’ll be asking our beta testers to again help us out in putting our upcoming new Ad-Aware product through its paces.

     

    On November 10, we will release our first beta for the new version of Ad-Aware, due to be launched in January.

     

    You’ll see some exciting changes to the new engine, which has been totally rebuilt from the ground up, including heuristics scans and integrated Ad-Watch Live! real-time protection against known threats (over 2 million by the time we release) as well as many of those not yet in our signature database. No more loading Ad-Watch as a separate tool! And we don’t even dare to put a number yet on how much we’ve improved the load on resources…you wouldn’t believe us if we did! But be assured you’ll be seeing those numbers soon.

     

    Watch for the beta release – coming November 10! Just like last year, registered beta testers can log-in to our specially dedicated Beta Center in order to pick up the beta file and access other important resources, like the Beta Forums.

     

    Not registered as a beta tester? Sign-up on our Beta-Applications page and join us in participating in the process that will help to create the best product possible!


  21. With cyber crime at an all time high, businesses need strong solutions to protect the integrity of their data. Undetected malware can have devastating effects, leading to loss of confidential data, network corruption, drain system resources, and drastically reduce user performance. Good news for the fight against malware: Ad-Aware Enterprise offers advanced protection against network corruption and data intrusion.

     

    Ad-Aware Enterprise 2.1 gives IT professionals control of the network through a centralized, efficient management console, and thereby reduces the risk of a costly attack. This new powerful version features anti-spyware and anti-virus in one seamless application, extended threat detection, and an enhanced rootkit removal system.

     

    For more details, visit the Ad-Aware Enterprise 2.1 product page on Lavasoft.com.


  22. Concerned about your online privacy? This month, in the newly released issue of Lavasoft News, we take a look at tools from Lavasoft that, in addition to your basic PC security setup, provide an extra layer of protection for your personal information. Check out our security news, tips, and exclusive product offers in the September 2008 issue of Lavasoft News.

     

    Want to receive Lavasoft News directly to your e-mail inbox? Subscribe today. Remember to put Lavasoft on your safe list (whitelist) in e-mail and spam programs to avoid missing out on the latest news and promotions from Lavasoft.


  23. This coming year, 2009, marks Lavasoft’s 10th anniversary of providing computer users around the world with the power to protect their privacy and security. We’d like you to join us in celebrating 10 years of anti-spyware security by describing what Lavasoft and Ad-Aware mean to you and/or what you like best about our products.

     

    Read more!