mattias.lundmark

Members
  • Content Count

    28
  • Joined

  • Last visited

Community Reputation

0 Neutral

1 Follower

About mattias.lundmark

  • Rank
    Member

Profile Information

  • Location
    Gothenburg, Sweden
  1. Yeah, Ad-Aware will have locked that file as long as you have it running, regardless if there is a mini-message showing or not, so you had to turn off Ad-Aware in order to open the file, just like you did. Glad that the problem went away for you, and with the information you provided we should be able to make sure that it doesn't happen to other people as well. The only other thing that could further help us in the investigation would be if you could send me your external IP in a PM so that we can find your request in our access log and maybe glean what went wrong from there. Thanks for taking the time to get this information for us, much appreciated! Best regards, Mattias Lundmark Manager, Web Development Lavasoft
  2. [quote name='curiousgeek' post='118930' date='Apr 13 2010, 01:48 PM']I'm getting that too. It appears to be a blank mini-message. The sort of thing that would announce an upgrade or a special feature. In my file directory, under Lavasoft, under "mini-message", a file is showing as named "3". That's it. The entire filename is "3" (without quotes). The date indicates it was created last night. Why are we getting a BLANK mini-message? Why is it appearing in front of all applications on my computer? I have to push it to the side in order to do work on my computer.[/quote] Thanks for reporting this, we'll look into this right away. Would you mind assisting us with some more information on the issue? Could you please close down Ad-Aware, open up the file named "3" in Notepad or any other text editor and paste the information into a reply here on the forum? Don't worry, the file itself doesn't contain any sensitive information about your license or anything like that, it just has information on what mini-message you last received. Thanks in advance, Mattias Lundmark Manager, Web Development Lavasoft
  3. Yeah, the link was broken alright, this one is on us in the web department of Lavasoft. The problem has been taken care of now and the links are working properly again. Thanks for letting us now and really sorry about the inconvenience. - Mattias
  4. Yeah, the link was broken alright, this one is on us in the web department of Lavasoft. The problem has been taken care of now and the links are working properly again. Thanks for letting us now and really sorry about the inconvenience. - Mattias
  5. Yeah, the link was broken alright, this one is on us in the web department of Lavasoft. The problem has been taken care of now and the links are functioning properly again. Thanks for letting us now and really sorry about the inconvenience. - Mattias
  6. Hi airbrake, please PM me with the e-mail that you purchased with or your order number and I'll see what I can do. - Mattias
  7. This is, as Tobias said, an oversight on our part. We are adding download links for both Ad-Aware 2007 (core.zip) and Ad-Aware SE (defs.zip) to both the frontpage and the News from Research blog today. In the meantime, the link to the latest definition file for Ad-Aware 2007 is: http://download.lavasoft.com/public/core.zip - Mattias
  8. Hi tron4444, I see that you have bought several different licenses in that purchase. Do any of your received serials work? - Mattias
  9. Hi bobberles and others, I removed the serial from your post above. Please do not post your serial publicly, it is what allows you to register your licensed product and should kept safe and secure. Each serial will only activate on a single computer so do not share your serial with anyone else. To send me a PM (personal message, very similar to an e-mail), click my username to left of this post and select "Send message" from the menu that pops up. This will ensure that only I will see your sensitive information. A note with the e-mail address you used to register will do just fine. - Mattias
  10. Hi bobberles, PM me with the e-mail you registered with and your order number and I'll see what I can do. I'll post the progress here later in a sticky post so other users can benefit from the troubleshooting as well. Really sorry for the inconvenience. - Mattias
  11. mpm, PM me with the e-mail you registered with and your order number and I'll see what I can do. I'll post the progress here later in a sticky post so other users can benefit from the troubleshooting as well. Really sorry for the inconvenience. - Mattias
  12. Phil424 is right. The letters are indeed case-sensitive (use uppercase for all of them). Also, make sure that you selecting the correct product and license time in the drop-down menu. The Unlock key is a support function that might be a tad to prominently featured, usability-wise. Serials should be entered into the Serial Number field, like Phil said. If you have trouble registering, please contact support through the Lavasoft Support Center - your password for login is in the e-mail with your license information. The usability of the process for registering will be improved in a later release, I will post information as a sticky post in this forum when I know more details. - Mattias
  13. Hi Ljohn, since the current Ad-Aware 2007 version is not Vista-compatible, we don't advise that you run it but rather that you run Ad-Aware SE until the Vista compatible version is released in August. A new version of Ad-Aware 2007 Free will be available for download when the Vista-compatible version is released and paying customers will have their Ad-Aware 2007 Plus and Ad-Aware 2007 Pro licenses upgraded to the new version free of charge. - Mattias
  14. Hi Jennifer, The registration page will be back up on Monday June 18th, so then you can again register for support if you bought a boxed retail copy of Ad-Aware SE. - Mattias
  15. Hi mcrodgers2, your serial number should have been resent to you now. Please check your spambox if you can't find it. We are sorry for the inconvenience caused. - Mattias