Chief_AT

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About Chief_AT

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  • Birthday 10/27/1937

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  1. [quote name='CeciliaB' post='128022' date='Jul 4 2011, 06:15 PM']Hi myownboss, Since you have bought the product you can use the Lavasoft support instead of this forum with volunteers. See this post by LS Digger Barnes for links: [url="http://www.lavasoftsupport.com/index.php?showtopic=30887&view=findpost&p=125583"]http://www.lavasoftsupport.com/index.php?s...st&p=125583[/url][/quote] Yes, that support is there, but there is no user forum, such as this. This forum is a good place to get info and fixes that others have developed. The support only answers questions one-on-one, and there's no way to see what other users have done, or what issues to look for.
  2. I have Ad-Aware Total Security, which includes a very crippled version of the Lavasoft File Shredder program. I tried to uninstall this file shredder (it's not much use), and had severe problems doing so. It installs at part of the Desktop. Right-clicking (for the Delete option) does not bring up the normal windows right-click menu - it brings up a Shredder-specific menu, with no delete function. I highlighted the icon and punched the Delete key - nada. I opened Explorer, went to the Desktop to delete it there. The program prevents selecting (and therefore deleting) the listing. It cannot be removed even in Safe Mode, I had to resort to the Registry Editor to delete all instances of Ad-Aware Shredder. Finally!!! I've seen viruses less persistent than this. Lavasoft - you have some work to do here.
  3. [quote name='cinke' post='123238' date='Oct 15 2010, 04:41 PM']I've tried with 24:30 and 00:30, but no difference in effect.[/quote] In military time, there are no colons - :
  4. [quote name='Mike...' date='Oct 15 2010, 02:19 PM' post='123230'] Still the same here as well. An additional thought I'd like to discuss, the amount of updates. (snip . . . snip) The amount of updates, I suspect, reflects the activity level of the creators of trojans, worms, viruses and malware. I'd much rather have daily updates than no update for a week or two. In the latter case, I'm sure that my system would be well behind the introduction of new threats. I like to feel protected, and I do a daily manual update. Auto updates are not practible, due to the time to install them - *I* will choose the time that I want my system too busy to talk to me.
  5. I can't speak for Lavasoft, but in military time, the day stops at 2400. Ihe next minute is 0001. there is no such time as 2401.
  6. [quote name='visitor' post='123098' date='Oct 5 2010, 06:32 PM']Thanks for the info - I was under the impression that Total Security was going to replace their selling of individual products, but it looks like it's still better to have a dedicated application for something like shredding. They do need documentation in the Total Security manual considering there's nothing there now except "choose to install" the module. Maybe if you ask they'll let you convert your license from Total Security to the stand-alone Shredder?[/quote] I suspect that this thread may soon be removed, due to my increasing dissatisfaction with the responses from the support staff. Their latest e-mail [color="#FF0000"]challenged[/color] me to list the web pages that said the file shredder was the same, so I sent them the web page addresses, where the names of two modules of Total Security have the same exact name as free-standing programs. They also told me that they had earlier instructed me on how to use the included File Shredder, completely missing my point about how there is no documentation whatever on this module, and how to use it. Not in the Help files, not in the instruction manual, and not on any of their web pages. The operation is not intuitive, and I told them so.
  7. [quote name='myownboss' post='123074' date='Oct 4 2010, 09:47 AM']I received a reply from Tech Support, and they missed the message in my message altogether. I had told them that the program didn't work (left-click did nothing), but that the icon on the desktop had an unusual right-click property, and they essentially told me what that property box meant. I already knew that - but the underlying program was completely missing. So today I installed (from my CD) the Trial Version, and it's only good for thirty days, but it has the full progrm interface (and a different desktop icon). Now, if I could just find where my registration code for my Total Security was hidden, I might be able to activate the Trial Version with it. I've asked Tech Support, but I suspect that they won't understand what's going on.[/quote] After this, I got another reply - the File Shredder included in the Total Security package is a severly-limited (read "crippled") version of the File Shredder that they sell separately. However, that module in the download version of Total Security was broken. I installed that module from my CD, and it works - within it's restricted parameters. It will shred a file only when you "drag" it to the desktop icon - it won't shred any free space or skip space. There is no option for the type of shredding, only the number of passes. And for that, you have to khow where to look - it's hidden. There is absolutely no documentation about this module at all - anywhere. I've got a three-year license on a module that is useless.
  8. [quote name='visitor' post='123044' date='Oct 1 2010, 10:34 PM']Sounds like growing pains, as Total Security is the first time their stand-alone products have been integrated into an all-in-one security package. Maybe the trial shredder happened to be in the folder they burned to CD, or they're hoping users will share it with friends?[/quote] I received a reply from Tech Support, and they missed the message in my message altogether. I had told them that the program didn't work (left-click did nothing), but that the icon on the desktop had an unusual right-click property, and they essentially told me what that property box meant. I already knew that - but the underlying program was completely missing. So today I installed (from my CD) the Trial Version, and it's only good for thirty days, but it has the full progrm interface (and a different desktop icon). Now, if I could just find where my registration code for my Total Security was hidden, I might be able to activate the Trial Version with it. I've asked Tech Support, but I suspect that they won't understand what's going on.
  9. [quote name='myownboss' post='123041' date='Oct 1 2010, 11:46 AM']I contacted Support, and they asked for a screen picture of the icon and the right-click dialog box, which I sent to them. I looked at the PDF you listed for the shredder, and I don't get any control boxes like that at all. I suspect that when I downloaded the program, it was not complete. Let's see what support tells me. Thanks for the PDF info.[/quote] In addition - when I placed my order, I also ordered the backup CD (you know - belt AND suspenders). The CD offers installation of the Shredder along with all the other programs, but I don't know how to install just that without endangering the other modules already installed. Or if that's just as crippled as the downloaded version is. The CD also includes a Trial Copy of the File Shredder. Why would they do that if it was already included in the basic program?
  10. [quote name='visitor' post='123012' date='Sep 30 2010, 10:44 PM']For Total Security, you should contact Lavasoft Support via the link in my signature. The info on their pages may or may not be updated from when it was a stand-alone product: [url="http://www.lavasoft.com/products/lavasoft_file_shredder.php"]http://www.lavasoft.com/products/lavasoft_file_shredder.php[/url] [url="http://www.lavasoft.com/support/supportcenter/manuals/toolbox/manual_file_shredder.pdf"]http://www.lavasoft.com/support/supportcen...le_shredder.pdf[/url][/quote] I contacted Support, and they asked for a screen picture of the icon and the right-click dialog box, which I sent to them. I looked at the PDF you listed for the shredder, and I don't get any control boxes like that at all. I suspect that when I downloaded the program, it was not complete. Let's see what support tells me. Thanks for the PDF info.
  11. There's no info in the manual on this fuction, but it's listed as an included item. It posted an icon on my desktop, but appears to do nothing. Right-clicking brings up a dialog asking how many passes I want - passes of what? Does this funtion work? How?
  12. [quote name='Mike...' date='Jul 21 2010, 01:22 PM' post='121418'] You can say that again. I only manually update AA and it doesn't look like the actual downloads are taking a long time (I have a fast cable connection as well), it's the initial "update check" (even if there are no updates) and the application of downloaded updates/definitions. I have a rather lame DSL link, and I just did a manual update of Total Security. The download took 45 seconds, and the following installation took an additional three minutes. I had noticed on earlier days that the system tray icon displayed the "updating" icon for a much longer time. That was using the scheduled updates (every morning). Maybe the problem IS in the scheduled update routines.
  13. AdAware Total Security, on it's most recent scan, found some trojans in c:\#Gdata.trash.store#. This is a monster folder, with dozens of sub-folders, and consumes over 5 Gig of HD space. What is this folder, and do I need it? Also, How do I turn off the frame on the right side of this page? The one that says "Buy Now" - I already bought.
  14. [Tech support says that this is normal, although they feel that 90 seconds to load the page is not atypical (it is in my case). They also say that this option is de-selected by default, but it was selected by default in my installation. Of interest is the note that when this item is de-selected (the default setting), there are two very bright red warnings in the AATS dialog box indicating that these items are disabled. The intuitive response to this would be to enable the option - DON'T.
  15. I have the same program, and have been burning up the tech support lines to my ISP, because of download hangups. Seems it's really in the AdAware Total Security (AATS) program. When I disable the WEB/IM- PROCESS INTERNET CONTENT (HTTP), which is under INTERNET/OPTIONS, everything reverts to norma high speed. For example: opening www.microsoft.com with this option enabled takes the page 90 seconds to load. With it disabled, it takes only four seconds to load. Consistently. I'll also report this to the tech support people.