Moby Duck

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Everything posted by Moby Duck

  1. Okay, I'll leave the deinstallation/installation issue aside for later - thanks for all the super info, Amy, you're a jewel . Do you know if there are any conflicts between NIS 2009 and the free version of Ad-Aware 2008?
  2. Okay. But I have to say that it is really frustrating to not have a single established method to remove Norton products. What seems to be the number 1 deinstallation method is to run the removal tool directly, without going through the add/remove programs routine beforehand. All your other instructions are clear and straightforward, but I'm really stuck on the add/remove programs step...because everyone else insists that THEIR method also results in no-hassle new installs, and I know that that is NOT the case when NIS 2009 is installed over NIS 2007. I've put hours of reading into this and I am like soooo frustrated. So, combining your instructions with everything I've read, I've got: 1) copy NIS product key to notepad and keep Norton account information ready 2) save Norton removal tool to desktop 3) save NIS 2009 installer to desktop 4) create manual system restore point 5) unplug internet cable and disable other security software (Windows Defender), close all running programs but leave NIS on 6) run Norton removal tool and reboot 7) double-click NIS 2009 installer 8) do not do anything during installation. Reboot 9) Run LiveUpdate
  3. Thanks, Amy. There seem to be a lot of methods to uninstall NIS 2007. Just wondering what the difference is between uninstalling NIS 2007 directly with the Norton removal tool and uninstalling NIS 2007 first via add/remove software and then running the removal tool?
  4. Hi Amy, I've already saved my NIS 2007 product key to notepad (to copy-paste into NIS 2009 later), and I've got my Norton account info all ready. So you would advise me NOT to run the Norton removal tool directly? Or can it be done just the same? I just had a peek around the Norton community forum, and most of the users seem to opt for running the removal tool directly, without any preliminary deinstallation via the control panel. Disconnecting from the internet: pull out the cable? Before removing NIS 2007: deactivate NIS's AutoProtect feature? Thanks so much for helping me.
  5. *bounces up and down with joy* Hi Amy! Thanks a million for coming to my rescue I haven't done anything so far to remove NIS 2007, I've only saved some of my most revelant documents to an SD card in case something goes awry, and I'll be creating a manual restore point. Vista came preinstalled, so I don't have a Vista CD to repair Windows in the case of absolute havoc...and I have downloaded and saved the Norton removal tool and the NIS 2009 installer to my desktop, but I haven't run either of them as yet. The laptop is a Sony-Vaio model (bought in Hong Kong) with Windows Vista Home Premium and Service Pack 1. The only other security software I've got besides Norton Internet Security 2007 is Windows Defender.
  6. Good morning SpySentinel (it's a cold snow-topped morning in the German-speaking part of Switzerland), thank you very much for your reply, but I managed to chat to a Symantec analyst who FINALLY gave me very straightforward instructions on how to remove NIS 2007 cleanly. He told me to run the removal tool by all means and that letting NIS 2009 uninstall NIS 2007 was not clean enough (NIS 2007 sub-entries tend to remain in the registry). Here are the instructions he posted during the chat session: 1) remove all older versions of Norton by running the norton removal tool, which can be downloaded from 2)close all running programs, but I can still leave the AutoProtect feature of NIS on and do not have to disconnect from the internet. (Personally, I prefer disconnecting from the internet because having an antivirus program removed is your pants. In public). 2)after running the tool, reboot the computer (the tool should prompt this step automatically) 3)download the NIS 2009 installer (free for NIS 2007 users) from 4)save the installer to the desktop, do not run it as yet 5)double-click on the installer icon after the download is complete, do not do ANYTHING during installation. NIS 2009 has its own inbuilt installer and will install in less than 1 minute 6)After installation, reboot the computer 7)NIS 2009 will say that the product has expired. Type in the NIS 2007 product key. NIS 2009 will be activated 8)run LiveUpdate Sounds very straightforward. Hope it's like that in practice as well. I'll post back with my news. I'm aware that this is a Norton rather than an Ad-Aware issue. However, I'll be keeping an eye out for reviews on how NIS 2009 works together with Ad-Aware 2008. I dare not install Ad-Aware 2008 together with NIS in case there are conflicts I am still unaware of.
  7. I wanted to ask something: is SheehanHB (Amy) still around here? She is a Norton Guru, and she gave me removal instructions for Norton AntiVirus 2003 on another computer last year. Since this is NIS 2007 which I want to remove, the removal instructions might be different. She might be able to give me exact instructions, such as how many times to run the removal tool - some of the analysts at Symantec said once, others twice, and yet others said that NIS 2009 would remove NIS 2007. They didn't sound that certain, though. Would it be possible to contact SheehanHB, or notify her of this thread/my issue about removing NIS 2007? My eternal gratitude in advance
  8. Symantec Endpoint? Is that embedded in Norton Internet Security? Thanks for your suggestion about Revo Uninstaller, but I'd rather use the Norton removal tool which, after all, is specialised for Norton software. Revo Uninstaller sounds more general.
  9. Computer specs: Sony-Vaio laptop, about 8 months old, runs on Windows Vista Home Premium with Service Pack 1. I have currently got Norton Internet Security 2007 and have been offered a free upgrade to NIS 2009 from the Symantec website via the LiveUpdate Notice. I would also like to install the free version of Ad-Aware 2008. I don't have any Ad-Aware software on this laptop but had the program on my old desktop, which, alas, was so old that it had to be disposed of. Anyway, I liked the Ad-Aware 2008 program. So my two questions are: 1) I have read that one has to run the Norton removal tool to deinstall NIS 2007. I have also read that the built-in uninstaller of NIS 2009 will remove NIS 2007. I don't know which method is safer. I chatted a few times to the Symantec experts...and they can't make up their minds either! Well, if that isn't a scream. So: which NIS-2007-deinstallation method is better? 2) Has anyone run Ad-Aware 2008 alongside NIS 2009 and Windows Defender? Is this a combination which is okay, or might this be too heavy on the computer resources? Thanks in advance for your patience and time
  10. Sorry, I did not want to sound rude :-( It's just that I've read/heard rather negative things about registry cleaners - if you don't know how to handle them. And I have no idea about them. I think I'd end up crippling rather than fixing the computer. Also - I managed to solve the problem. I went into the firewall settings of Norton Internet Security and configured it to allow Lavasoft to access the internet connection. One of the entries was marked as "automatic", so I changed the settings to "allow all" (it's a German version of NIS, it said: "Alle zulassen"), so I'm only translating.
  11. CCleaner?! I'll just check Norton Internet Security's firewall settings before messing with the registry.
  12. I am posting this from my father's laptop, because that's where the problem is located. The laptop is a Toshiba Qosmio computer running on XP Home SP2. Norton Internet Security 2006 is installed on this machine. The computer connects to the internet via a wireless network connection. Since updating to Ad-Aware 2008 Free, the program can no longer download definition updates. The following message appears: --- Update No connection to download server Suggestion Check Internet connection --- The internet connection is fine (signal strength: excellent). I have, for now, downloaded the latest definition file manually. What is wrong with the program and preventing the "normal" mode of updating? Thank you in advance for your time and answer(s). I have also attached a HijackThis file: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 14:33:55, on 10/09/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\ehome\ehtray.exe C:\WINDOWS\system32�THotkey.exe C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\TFNF5.exe C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe C:\Program Files\TOSHIBA\TOSHIBA Picture Enhancement Utility\TosPEHK.exe C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe C:\Program Files\TOSHIBA\Tvs\TvsTray.exe C:\Program Files\Apoint2K\Apoint.exe C:\Program Files\TOSHIBA\TouchED\TouchED.Exe C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe C:\WINDOWS\AGRSMMSG.exe C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe C:\WINDOWS\system32\TPSMain.exe C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\Toshiba\TOSHIBA RAID\Console\Kraidman.exe C:\Program Files\Apoint2K\Apntex.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe C:\WINDOWS\system32\LVCOMSX.EXE C:\Program Files\Logitech\Video\LogiTray.exe C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe C:\Program Files\Philips\Auto Run Software for Photo Frame\PhotoManager.exe C:\WINDOWS\system32\TPSBattM.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe C:\Program Files\TomTom HOME\TomTomHOME.exe C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe C:\Program Files\Brother\ControlCenter3\brccMCtl.exe C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe C:\Program Files\Logitech\Video\FxSvr2.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe D:\iTunesHelper.exe C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe C:\WINDOWS\system32\DVDRAMSV.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Skype\Phone\Skype.exe C:\WINDOWS\eHome\ehSched.exe C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe C:\Program Files\Toshiba\TOSHIBA RAID\Service\kraidsvc.exe C:\Program Files\Microsoft ActiveSync\wcescomm.exe C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe C:\WINDOWS\system32\nvsvc32.exe C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe C:\WINDOWS\system32\svchost.exe C:\PROGRA~1\MICROS~3\rapimgr.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe C:\Program Files\Panasonic\LUMIXSimpleViewer\PhLeAutoRun.exe C:\Program Files\C-CHANNEL\PayPen\PayPen.exe C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe C:\WINDOWS\system32\SearchIndexer.exe C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe C:\WINDOWS\eHome\ehmsas.exe C:\Program Files\Citrix\ICA Client\pnagent.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosAVRC.exe C:\WINDOWS\system32\RAMASST.exe C:\Program Files\Windows Desktop Search\WindowsSearch.exe C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe C:\Program Files\Skype\Plugin Manager\skypePM.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\C-CHANNEL\PayPen\CPenOCR.exe C:\WINDOWS\system32\dllhost.exe C:\Program Files\C-CHANNEL\PayPen\CPenDesk.exe C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\SearchProtocolHost.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\system32�THotkey.exe O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe O4 - HKLM\..\Run: [TFNF5] TFNF5.exe O4 - HKLM\..\Run: [smoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe O4 - HKLM\..\Run: [TOSHIBA Picture Enhancement Utility] C:\Program Files\TOSHIBA\TOSHIBA Picture Enhancement Utility\TosPEHK.exe O4 - HKLM\..\Run: [soundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe O4 - HKLM\..\Run: [soundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray O4 - HKLM\..\Run: [Tvs] C:\Program Files\TOSHIBA\Tvs\TvsTray.exe O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [TosHKCW.exe] "C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe" O4 - HKLM\..\Run: [TPSMain] TPSMain.exe O4 - HKLM\..\Run: [TPSODDCtl] TPSODDCtl.exe O4 - HKLM\..\Run: [TFncKy] TFncKy.exe O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [Kraidman] C:\Program Files\Toshiba\TOSHIBA RAID\Console\Kraidman.exe O4 - HKLM\..\Run: [DXDllRegExe] C:\WINDOWS\system32\dxdllreg.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ulead Photo Express Calendar Checker] C:\Program Files\Ulead Systems\Ulead Photo Express 5 SE\calcheck.exe O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe O4 - HKLM\..\Run: [Auto Run Software for Photo Frame] "C:\Program Files\Philips\Auto Run Software for Photo Frame\PhotoManager.exe" /autorun O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe O4 - HKLM\..\Run: [indexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe O4 - HKLM\..\Run: [brMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN O4 - HKLM\..\Run: [setDefPrt] C:\Program Files\Brother\Brmfl06b\BrStDvPt.exe O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun O4 - HKLM\..\Run: [symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll" O4 - HKLM\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME\TomTomHOME.exe" -s O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe" O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "D:\iTunesHelper.exe" O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe" O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE O4 - Global Startup: Additional Software CD.lnk = F:\setup.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Bluetooth Manager.lnk = ? O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe O4 - Global Startup: LUMIX Simple Viewer.lnk = ? O4 - Global Startup: PayPen.lnk = ? O4 - Global Startup: Picture Package Menu.lnk = ? O4 - Global Startup: Picture Package VCD Maker.lnk = ? O4 - Global Startup: Program Neighborhood Agent.lnk = ? O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Automatisches LiveUpdate - Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: TOSHIBA RAID Service (kraidsvc) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA RAID\Service\kraidsvc.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe O23 - Service: Norton AntiVirus Auto-Protect-Dienst (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe -- End of file - 17433 bytes
  13. I performed a search for NPROTECT with the Windows search function, and the only thing it found were two files called ENPROTECT.class, and they weren't in a Norton folder but related to something else. My Norton System Works program was installed on another computer which was replaced with my current computer. This computer, however, is also old - it's going to turn five in September. Also a reason why I do not like bug-filled programs in case it might be too much for my PC. The only Norton product I have got on my computer is NAV 2003, and it does not come with the Protect function - at least, not to my knowledge. I only hope that Ad-Aware 2008 is compatible with Kaspersky AntiVirus 7.0, because I will probably run the Symantec removal tool to wipe NAV 2003 off the system and replace it with Kaspersky in another two months. Getting NAV off the system is another topic altogether, of course...
  14. Nprotect seems to be part of Norton System Works and protects files in the recycle bin - I remember this vaguely from having Norton System Works 2001 (I think it was 2001) once long ago on my old computer. The sad thing was - it would protect infected files which ended up in the recycle bin as well...A useless feature which I ended up deactivating. Norton AntiVirus 2003 does not have Nprotect.
  15. May I ask which Norton product causes conflicts with Ad-Aware 2008? Because I run Norton AntiVirus 2003 (yes, it's ancient although it gets the latest definition files via Live Update, and I'll be switching to Kaspersky AntiVirus 7.0 soon to have a current "scanning engine") on my PC. By the way, I hope there are no conflicts with Kaspersky, for that matter...
  16. Thank you very much, I managed to download the latest definition file manually and install it. Well, I have read that Ad-Aware 2008 can make a computer crash while scanning the registry...and that the scan takes very long (excluding freezing episodes), so I am sticking with this version until 2008 improves while the feedback flows in.
  17. I want to keep Ad-Aware 2007 (free version) for another month or two until 2008 has less bugs and is more stable. I read that the definition file updates have been postponed for 2007. Can they still be downloaded manually and inserted into the corresponding Lavasoft folder (replacing the core.aawdef file), or are the current definition files (0101.000) only for 2008? Clicking on the update button of my Ad Aware program tells me that I have got the latest definition file - which is not the case, since the one I have got is 0099.000.
  18. Yep, same thing happening to me over here, too. And I've had my version of Ad-Aware 2007 installed since December, and nothing has been done about Ad-Aware crashing when uploading the latest definition files. Boy oh boy...What else is in store for us?
  19. Mine takes about 30 seconds to open...but apart from that: that Valentine's popup really got my goat. I mean, Lavasoft is supposed to be ANTI-popups and ads! I was really annoyed. And language files which you are forced to download...There are, of course, limitations due to the version being free, but the previous free versions didn't have this kind of thing. The bottom line is: this software is still in its beta state. I'll be surfing around to see if there are alternatives in case I have to kick this software from my system. I still have to download the latest definition files manually - if I do it via automatic mode, then the program crashes. And now, after the latest software updates, it also crashed. The date for the latest update is still displayed wrongly...I am really disappointed, and WE are blamed for having computers which are, ah, unique cases...
  20. Yes, it takes ages until the splash screen yields to the actual program. I also wish the old SE program were still there...This new version, as you pointed out, is bug-ridden and flea-bitten.
  21. I just downloaded the latest updates for Ad-Aware 2007 (free version) (including language files, I think, and GUI engine). Since then, Ad-Aware takes longer to open, and when I click on the "Update" button, it takes ages until the information box pops up saying that it is searching for updates. And finally, after downloading today's software updates, Ad-Aware crashed. It also crashes when I download the latest definition files. I have to download said files manually to prevent the crashes. I have posted my minidump in another forum, but nothing has been done about it so far. This version of the program is starting to give me a migraine. PS: The thing still manages to scan. I'm just wondering for how long, as I am asking myself whether your next update will not kill it off altogether.
  22. Thanks - I'd also be glad to know what the Devs manage to glean from the minidump. In the meantime, I am downloading all the def files manually.
  23. When I saw that there was a new definition file today - 0047.0000 - I did not bother to update it automatically. I downloaded and installed it manually. It is a nuisance, but I'm tired of the crashes. Ad-Aware still displays the wrong date, by the way. I hope that the minidump I posted above is analysed.