lee8888

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About lee8888

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  1. Thanks for trying to help Mike-B but that doesn't fix it for me. Not only is aawservice not listed in task manager, it is not in my Start Up list under msconfig either so there is nothing to uncheck. I just keep getting the Unhandled Exception error and that it's offline. Lavasoft says to upgrade to 2008 (which introduces a whole new set of problems and I don't like being manipulated either), but people can't do that if they can't uninstall AAW2007. And no doubt before long, they will be encouraged to upgrade to 2009 version! Don't know about others but in the meantime I have no spyware protection.
  2. I have had the same problem for several days and mine is due to the update of IE7. BUT. sorry casey boy, if I 'shouldn't even be using' aaw 2007 then lavasoft should just remove it. If it is still available, then they should fix it. The one thing that makes no sense it, from the beginning of AAW 2007, it had TONS of problems and instead of fixing them, they came out with a new 2008 version less than a year later and that version has tons of problems too, just new ones! So what does lavasoft do again? They are coming out with yet another new version in 2009 and no doubt will be encouraging everyone to download that! In the meantime, the current issue with aaw 2007 that gamer8 and others describe is still there and preventing users from having a functional spyware program at all, can't even open the thing. To suggest just "updating" to the 2008 version is a joke, just like it will be when they soon start telling people to update to the next version!! Just an idea....... WHY NOT FIX CURRENT PROBLEMS AND HAVE A GOOD STABLE PROGRAM THAT GAINS A GOOD REPUTATION, INSTEAD OF COMING OUT WITH A NEW VERSION EVERY YEAR THAT HAS A WHOLE NEW SET OF PROBLEMS??
  3. I have been unable to download definition updates for AAW07 for well over a month now, when it was said that it would be 'roughly a week' that they wouldn't be available. Unless I'm the only one who still can't get them, why are '07 users continuing to be denied the updates?? Is this just a way to force them to upgrade to AAW 2008??
  4. NO. It still has bugs from when it first came out almost a year ago, and they have chosen to just ignore them instead of fixing them. You could try the free download, but asking for problems if you actually buy this.
  5. Tobias or whoever at Lavasoft---Before the postings from the several people below are moved to the next page and are forgotten or ignored forever, like other issues here have been, please at least acknowledge them and let us know that this problem is being addressed and not just ignored!! When you don't respond and leave people hanging, that is exactly what it looks like. Thanks --------------------------------------------------------------------------------------------------------------------- Lavasoft said the new software update would correct the error message "unable to remove file" that pops up in the middle of a scan and stops it, but after running software update, absolutely nothing has changed. And Tobias, if you read this, the message itself is not the only problem...after the message, if a scan is run, no cookies at all are found, after deleting just a few of over 100; something is wrong besides the message itself. This occurs every scan I run now, I'm sorry I ever downloaded AA007 and will soon get rid of it since this problem has occurred since this product came out. LS Tobias View Member Profile Add as Friend Send Message Find Member's Topics Find Member's Posts Nov 1 2007, 10:49 AM Post #2 Advanced Member Group: Moderator Posts: 615 Joined: 30-November 06 From: Göteborg, Sweden Member No.: 16,629 I am sorry for being unclear in my last message - the fix for the error message was never meant to be included in the update that went out yesterday although I can see how my post could have been interpreted that way. We are working on the overhaul right now and it should be included in the next update. We do not have a release date for that update as of yet. You say that the message pops up "in the middle of a scan" - do you mean that it appears during the actual scan or at the scan results screen when you are trying to remove infections/cookies? If scans after these messages find no cookies I would assume that is because there are no cookies to be found. It would be helpful if you gave a step-by-step description of what happens when you scna and remove objects. Regards, Tobias lee88 View Member Profile Add as Friend Send Message Find Member's Topics Find Member's Posts Nov 1 2007, 03:16 PM Post #3 Advanced Member Group: Members Posts: 82 Joined: 9-June 07 Member No.: 28,667 QUOTE(LS Tobias @ Nov 1 2007, 10:49 AM) I am sorry for being unclear in my last message - the fix for the error message was never meant to be included in the update that went out yesterday although I can see how my post could have been interpreted that way. We are working on the overhaul right now and it should be included in the next update. We do not have a release date for that update as of yet. You say that the message pops up "in the middle of a scan" - do you mean that it appears during the actual scan or at the scan results screen when you are trying to remove infections/cookies? If scans after these messages find no cookies I would assume that is because there are no cookies to be found. It would be helpful if you gave a step-by-step description of what happens when you scna and remove objects. Regards, Tobias I was unclear; the error message appears after running the scan and during the removal of infections/cookies. But if it finds 100 tracking cookies for example, it will start removing, then the error message appears as previously described. So only a small portion of the 100 have been removed and when you try to run another scan right after, NONE are found, even though many have not been removed due to the error message stopping the removal process. Also, just a side note, another problem that has been ongoing since day one is after a complete scan/removal, certain websites lose their personal info identity cookies (earthlink, "webshots" and others) and the cookies can't be put in ignore list because they can't be identified; this problem was never resolved either. Thanks LS Tobias View Member Profile Add as Friend Send Message Find Member's Topics Find Member's Posts Nov 1 2007, 04:26 PM Post #4 Advanced Member Group: Moderator Posts: 615 Joined: 30-November 06 From: Göteborg, Sweden Member No.: 16,629 Can you check the scan log and confirm that the cookies weren't removed? Regards, Tobias lee88 View Member Profile Add as Friend Send Message Find Member's Topics Find Member's Posts Nov 1 2007, 08:52 PM Post #5 Advanced Member Group: Members Posts: 82 Joined: 9-June 07 Member No.: 28,667 QUOTE(LS Tobias @ Nov 1 2007, 04:26 PM) Can you check the scan log and confirm that the cookies weren't removed? Regards, Tobias No way to tell from "scan log" what was removed but under the "scan summary" it showed 88 infections and just 7 deleted (that error message saying 'unable to remove file' came up almost immediately). Also under scan summary it said 'user aborted scan so not all infections may be logg" and it cuts off at "logg" doesn't even complete the sentence (yet another bug in this thing!). And I never aborted the scan, it does it on its own when that error message appears!! If you guys can fix this, fine. I am tired of messing with lavasoft problems since June. If it's not fixed I have no choice but to dump it!! LS Tobias View Member Profile Add as Friend Send Message Find Member's Topics Find Member's Posts Nov 2 2007, 09:46 AM Post #6 Advanced Member Group: Moderator Posts: 615 Joined: 30-November 06 From: Göteborg, Sweden Member No.: 16,629 Can you see what section is being scanned when the scan aborts? Regards, Tobias lee88 View Member Profile Add as Friend Send Message Find Member's Topics Find Member's Posts Nov 2 2007, 03:56 PM Post #7 Advanced Member Group: Members Posts: 82 Joined: 9-June 07 Member No.: 28,667 I am having the same problem. It says that the selected objects will be removed when the computer is restarted, but they are never removed. It finds the same things when I scan it again right after I restart the computer. Mirage View Member Profile Add as Friend Send Message Find Member's Topics Find Member's Posts Nov 4 2007, 02:34 PM Post #9 Newbie Group: Members Posts: 3 Joined: 20-July 07 Member No.: 33,067 I'm getting the same problem. During removal, it says there was a file that couldn't be removed, but it would be removed after I restarted the computer. There was still about 100 cookies still left to remove, and after the message, it wouldn't let me remove the rest of them. lee88 View Member Profile Add as Friend Send Message Find Member's Topics Find Member's Posts Nov 4 2007, 06:12 PM Post #10 Advanced Member Group: Members Posts: 82 Joined: 9-June 07 Member No.: 28,667 QUOTE(Mirage @ Nov 4 2007, 02:34 PM) I'm getting the same problem. During removal, it says there was a file that couldn't be removed, but it would be removed after I restarted the computer. There was still about 100 cookies still left to remove, and after the message, it wouldn't let me remove the rest of them. I've been posting since June about this and they have done nothing. Maybe if enough people post about this, Tobias/Lavasoft will investigate further and fix it, if it's just one or two people they won't.(The same goes for having to re-log in to certain websites after every a scan because personal tracking cookies are deleted when they shouldn't be and there's no way to identify them). silverltd View Member Profile Add as Friend Send Message Find Member's Topics Find Member's Posts Nov 5 2007, 02:10 AM Post #11 Newbie Group: Members Posts: 1 Joined: 5-November 07 Member No.: 40,719 QUOTE(Mirage @ Nov 4 2007, 08:34 AM) I'm getting the same problem. During removal, it says there was a file that couldn't be removed, but it would be removed after I restarted the computer. There was still about 100 cookies still left to remove, and after the message, it wouldn't let me remove the rest of them. Add me to the list of people having the exact same problem. According to my statistics, I've had 828 infections discovered, but only 369 have been removed; that is for a total of 6 scans! As others have reported, after the program has detected the "infections," I click on the "Remove" button and the process stops with the message about "the file" not being able to be removed and it would be removed after I restarted the computer. The complete removal never happens. This does NOT happen during the scan process, only during the removal process. I have tried deleting the found items one at a time (hoping to find the problem file), but the program won't let me do that either. QUOTE(lee88 @ Nov 1 2007, 10:49 AM) Also, just a side note, another problem that has been ongoing since day one is after a complete scan/removal, certain websites lose their personal info identity cookies (earthlink, "webshots" and others) and the cookies can't be put in ignore list because they can't be identified; this problem was never resolved either. And as lee88 said, the program does seem to be able to consistently remove my personal info cookies for some Web sites---cookies that shouldn't be removed. Unfortunately, there is no way to check the logs to see what is being removed. This just adds to the frustration. I am using the free version of Ad-Aware 2007 on a computer running Windows XP (SP2). I realize this is a free program, but it's definitely no way to encourage users to upgrade to the Plus or Pro versions. Again, it is not the error message that is the problem per se, it is the inability to delete anything after the message pops up; just fixing the error message won't necessarily fix the overriding problem. I never had these problems with the previous versions and I think it's just about time to dump Lavasoft. silverltd This post has been edited by silverltd: Nov 5 2007, 02:22 AM
  6. I've been posting since June about this and they have done nothing. Maybe if enough people post about this, Tobias/Lavasoft will investigate further and fix it, if it's just one or two people they won't.(The same goes for having to re-log in to certain websites after every a scan because personal tracking cookies are deleted when they shouldn't be and there's no way to identify them).
  7. No way to tell from "scan log" what was removed but under the "scan summary" it showed 88 infections and just 7 deleted (that error message saying 'unable to remove file' came up almost immediately). Also under scan summary it said 'user aborted scan so not all infections may be logg" and it cuts off at "logg" doesn't even complete the sentence (yet another bug in this thing!). And I never aborted the scan, it does it on its own when that error message appears!! If you guys can fix this, fine. I am tired of messing with lavasoft problems since June. If it's not fixed I have no choice but to dump it!!
  8. I was unclear; the error message appears after running the scan and during the removal of infections/cookies. But if it finds 100 tracking cookies for example, it will start removing, then the error message appears as previously described. So only a small portion of the 100 have been removed and when you try to run another scan right after, NONE are found, even though many have not been removed due to the error message stopping the removal process. Also, just a side note, another problem that has been ongoing since day one is after a complete scan/removal, certain websites lose their personal info identity cookies (earthlink, "webshots" and others) and the cookies can't be put in ignore list because they can't be identified; this problem was never resolved either. Thanks
  9. Lavasoft said the new software update would correct the error message "unable to remove file" that pops up in the middle of a scan and stops it, but after running software update, absolutely nothing has changed. And Tobias, if you read this, the message itself is not the only problem...after the message, if a scan is run, no cookies at all are found, after deleting just a few of over 100; something is wrong besides the message itself. This occurs every scan I run now, I'm sorry I ever downloaded AA007 and will soon get rid of it since this problem has occurred since this product came out.
  10. Yes but it is not just the message itself that is the problem. When a new scan is started after this message appears, NO cookies are found at all.
  11. I will try this one more time after, trying since June and getting no response... When running a scan, I get an error message"Ad Aware 2007 An error has occured" that says: Cleaning UNABLE TO REMOVE FILE Suggested Action 0 Will be removed after youhave restarted your computer. But there is no way to know which file can't be removed. And, after computer is restarted, all the cookies are gone, none to be removed. It does this almost all the time. Has NO ONE else encountered this problem? Lavasoft must be aware of at least this error message, since they wrote it, right??
  12. This issue has never been addressed by lavasoft.....in the middle of removing infections, get window that says "error occurred." Under "cleaning" it says "unable to remove file, suggested action: 0, file will be removed after restart computer." Can not tell which file referring to. This happens A LOT; I have seen this issue posted before but nothing has been done about it. 3 months later and this thing still full of bugs.