LS SteveJ

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  1. There are a number of possible reasons behind this problem. To correct: First, update to Build 1.06 and download the latest definition file if you have not done so. Second, it is highly recommended that you run a disk defragmentation on your computer, then a thorough *Check* or *Scan Disk* depending on your Windows version. Try scanning in safe mode. Third, start Ad-Aware scan from the Windows command line. Do as follows:Click "Start", then "Run". Next, type the text shown below (including the quotation marks and with the same spacing as shown) for your version of Ad-Aware SE: "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" /full +procnuke "C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke "C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnuke Click *OK* Note: The path above (between the quotes) is the default location of Ad-Aware SE. If you installed your Ad-Aware to a different directory, adjust the path accordingly. For Ad-Aware SE Personal, when the GUI launches, click *Start* then *Full System Scan*. Click *Next, then *OK*. When the scan is complete, select *Next*. In the *Scanning Results* window, select the "Scan Summary" tab. Check the box next to each "target family" you wish to remove, then click *Next*, then *OK*. [*]If you still have problems, cancel before the scan reaches the point of stalling -- for example, after 20 objects are detected. Click *Cancel* on your log file. Remove any objects you want and rescan. Again, stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it. This should work for you now.
  2. There are two methods for Ad-Watch to block pop-ups: aggressive pop-up blocking and black listing. Note: A white list allows through all sites on the list and blocks others. A black list blocks all sites on the list and allows through others. If you want to see a particular pop-up but cannot, and you know that your browser or other software is not blocking advertisements including pop-ups, first check whether the pop-up is being blocked by Ad-Watch through its aggressive pop-up blocking. Note: White lists are not included in the current Ad-Aware version and you cannot add the pop-up to your list of trusted sites. If it is not, then modify your black list. Do as follows: Disable aggressive popup-blocking. The aggressive popup-blocking feature is based on behavior and cannot be modified to allow certain sites. It is turned on by default. To turn it off:Open Ad-Aware. Click on the “Ad-Aware Configuration Window� icon. Click on “Tweak�. Click the “+� sign next to “Ad-Watch� to expand the Ad-Watch branch in the tree view Deselect the “Block pop-ups aggressively� option. It is recommended to have this option turned on, so you might want to turn it back after you are done viewing the pop-up you wish to allow. Try removing the URL of the pop-up from the black list. If disabling aggressive pop-up blocking has no effect, remove the URL of the pop-up you wish to view from the Ad-Watch black list. The black list can be manually altered. Do as follows:Make sure that logging of pop-ups is turned on. In Ad-Watch, click on “Tools�, then “Options�. In the right-hand panel, scroll down until you find the “Log Blocked Popups� option. Click the cross on red circle to turn it into a cross on green circle. The "Log Blocked Popups" option is now enabled. Surf to the site that has the pop-up you wish to allow. When Ad-Watch closes the popup the site attempts to display, it will add an entry to the end of the Event log containing the URL of the blocked pop-up, e.g., <a href="http://www.advertising.com/" target="_blank">http://www.advertising.com/</a>. In Ad-Watch, click “Popups�. The list of blocked sites (black list) is displayed. In this list, locate your pop-up and delete it. Note: The black list contains only the domain names of the blocked sites. Assuming the URL of your pop-up is <a href="http://www.advertising.com/" target="_blank">http://www.advertising.com/</a>, the black list entry for this site is advertising.com. Another way to edit the black list is to open it in Notepad. The file name of the list is “sites.txt�, and if you can find it in your Ad-Aware folder. If you edit “sites.txt� in Notepad, restart Ad-Watch to make the changes effective.
  3. To correct the problem, try the following: Re-install Ad-Aware SE Update your operating system with the latest patches If you are a system administrator, make sure your users have admin rights on their accounts If you had recent problems with viruses or spyware, scan your computer and make sure it is clean
  4. This problem may be caused by any of the following: The definition file on your system might be corrupted. To check, locate the directory C:\program files\lavasoft\Ad-Aware SE\ folder. Delete the files: defs.ref and def.ref.old and try again If the update halts after only five percent of it is processed, your firewall is most likely preventing the update. To correct, disable the firewall for the duration of the update or configure the firewall to allow requests from Ad-Aware to pass through. Web update confirmation dialogs are suppressed. To correct: Open Ad-Aware. Click on the Ad-Aware Configuration Window (the gear) icon. Click on Tweak. Click on WebUpdate Settings to expand it. Deselect Suppress WebUpdate confirmation dialogs. [*]You have inadvertently turned on the Use HTTP Proxy option. To correct: Open Ad-Aware. Click on the Integrated WebUpdate Tool (small i) icon. Click on Configure. Deselect the Use HTTP Proxy option. Try updating the definition file again. [*]If none of the above is preventing the update, it is recommended that you try to perform a manual update. Do as follows: Close Ad-Aware. Download the latest definition file here in ZIP format and save the file to a temporary location. Unzip the contents of the file either with your favorite ZIP utility or the built-in support in Windows to the Ad-Aware installation directory, which usually is C:\Program Files\Lavasoft\Ad-aware SE\. Open Ad-aware. Confirm that the latest definition file is installed by checking out the Initialization Status in the main program window.
  5. Ad-Aware supports the following non-english languages Danish Dutch Finnish French German Italian Norwegian Portugese Spanish Swedish Catalan Hungarian Turkish To install these languages, you can download the Ad-Aware Language Packs free of charge from our main website www.lavasoft.com During installation, you will be asked which language you wish to install For more questions regarding Ad-Aware in different languages, please email us using one of the contacts found here
  6. On occasions, Ad-Aware may detect a genuine file / registry setting as malicious. This is known as a "False Positive" (often abbreviated to F.P.) False positives occur in all anti-spyware applications, at some point, due to the myriad of system settings that are changed / files that are installed, when something installs on your system If you suspect that Ad-Aware has a false positive detection, then you should report this immediately to Lavasoft Research You can make use of the submission form to send us information on your problem, while also attaching the file you think should not be detected, or attaching an Ad-Aware scan log that shows which registry keys are being flagged as malicious. If you suspect that Ad-Aware has removed an important file that has broken / changed the behaviour of your installed software, then it is possible to retrieve the file from quarantine
  7. Computer systems often slow down over time due to the number of entries added in the Windows settings by software vendors to ensure their software starts up by default. This could include things such as "Easy Access" tray icons, and other features intended to enhance the user experience. Unfortunately, many of these features are undesired / underused and result in a severe drain on system resources. To disable some of these features that YOU consider unessacary and regain some of the original performance of your machine, there are a few things you can try:- To enable/disable startup programs, there is a small application called "msconfig", which is distributed with Windows 95, 98 and XP. It was not distributed with windows 2000, but the program can be manually copied from XP and used with Windows 2000. This "System Configuration Utility" will allow you to modify various windows settings. msconfig explained - http://www.netsquirrel.com/msconfig/ Before using this tool, you should make sure you know exactly what you are doing. We recommend reading the links provided below before attempting any modifications to your system configuration. If unsure, post a question before acting. Here is a link to a site that will show you detailed information about various start-up programs and executables. Startup Programs and Executables Listing In the Ad-aware Logfile...... When you see your Running Processes in your Logfile, these entries are all of the things that are running at startup, not just the ones that are listed in msconfig. Some of these will not be listed at the Startup Programs and Executables site above, as it is focused strictly on the items in msconfig. The entries that are not listed in msconfig are not as easy to disable, but if you would like to know what they are\do you can find information on a lot of them at the following site: http://www.answersthatwork.com/Tasklist_pa...es/tasklist.htm The ones that you still can't find can sometimes be found by doing a Google search for them: http://www.google.com Then copy\paste the entry in the box and click "Google Search". You will then have to sort through the listings to find a site that let's you know what it is for. Windows 2000\95 users..... Win2K\95 doesn't have msconfig, that is why you got the error if you try to run msconfig from Start > Run > msconfig like we sometimes advise in removal suggestions. You can get the msconfig tool from this site: http://www2.whidbey.net/djdenham/Msconfig.htm Or..... A lot of people use 3rd party startup managers such as: Mike Lin's Startup Control Panel: http://www.mlin.net/StartupCPL.shtml StartMan: http://www.forrestandassociates.co.uk/pcfo...tartman_v1.html Whej Startup Manager: http://www.wheresjames.com/StartupMgr_home.htm to view and edit your startup programs. Finally..... This site has more info on Startups than you will ever need. http://www.generation.net/~hleboeuf/startup.htm More sites with startup information: Where do things load from? http://aumha.org/a/loads.htm Resource Management: http://www2.whidbey.net/djdenham/ The dreaded duplicate entries of msconfig: http://www.westelcom.com/users/rogersr/dups.htm Windows Startup Programs: http://www.lafn.org/webconnect/mentor/startup/ Startup Program and Executable Listing: http://www.lafn.org/webconnect/mentor/star...up/PENINDEX.HTM Remember to completely understand what you are doing before altering anything in your system!!! Have fun................
  8. If you believe you are infected with an Adware / Malware / Spyware but Ad-Aware is not fixing the problem, then you may have a new infection that is not yet in detection.
  9. During an Ad-Aware scan, your computer may crash with a bluescreen and the system restarts. This is most likely due to system instability created when a malware integrates tightly into the operating system, making it difficult to remove. As this problem maybe specific to your system, you should follow the steps in "My Computer is Infected, what should I do?" Here is a list of malware known to cause this problem including a general description of its behaviour Virtumonde (a.k.a Vund Trojan) Annoying Winfixer pop-ups when browsing (Sysdefender the latest incarnation) Opens site to www.amaena.com Redirects searches from address bar [*]Solution: Lavasoft is currently developing a generic Virtumonde removal tool, but for now, you should follow the comprehensive instructions from DSL Reports here If you have scanned your system for all these malwares, and you believe your system is clean, but you are still experiencing a bluescreen during scanning, then you should continue to this topic
  10. Ad-Watch is a real time monitor, included in the pro/plus versions of Ad-Aware. It will prevent malwares in our database from running before they have a chance to infect the system To enable Ad-Watch:- 1. Start Ad-Aware. 2. From the main menu to the left, click the Ad-Watch Button - After a few seconds, the Ad-Watch screen will appear, and you will see a small icon in the system tray 3. Choose which mode you wish Ad-Watch to function in. - "Active" should always be ON, unless you wish to shut off the real time protection - "Automatic" decides wether or not you wish to block anything potentially malicious, or decide yourself at the time. You can disable this option later. 4. Configure all options - Click "Tools" then "Options" - You probably want Ad-Watch to start when windows starts. Choose "Load Ad-Watch on windows startup" - Realtime performance decides how quickly ad-watch responds to execution of malicious code.
  11. The main difference between the personal and licensed versions is the inclusion of Ad-Watch, which is a realtime monitor for your system. See Ad-Watch Defined. Here is a quick look at the differences between our new offerings. Note: all versions include the options of the version(s) preceeding it. Ad-Aware SE Personal: CSI (Code Sequence Identification) Technology Links to more information on detected content from our website Extended protection against DLL-injection New safety option that allows you to write protect sensitive system files such as the Hosts file New comprehensive help manual Configurations protection and hardened against third party uninstall Enhanced Data base Personal version plug-ins and extensions Full featured quarantine support Tweaks (optional configurations) (Limited) Browser hijack protection Customizable scanning (Limited) Improved safety and redundant backups Improved logging capability Ad-Aware SE Plus: Tweaks (optional configurations) Customizable scanning Automated Definitions file update support Automated and silent operation for Ad-Aware and Ad-Watch Basic command line parameters Automated scanning Automated Blocking Plus version plug-ins and extensions Ad-watch real-time monitor Registry protection Executable file extension protection Free E-mail support Advanced filtering Printable reports Ad-Watch rule editor Popup Blocking (Internet Explorer only) Sites manager included in Ad-Watch Ad-Aware SE Professional: Process manager/viewer* Additional command line parameters Additional menu and export options for reports Professional only plug-ins and extensions Mapped network, UNC, and ram drive support *With the Professional edition, we have included a powerful Process manager/viewer that offers more than an ordinary process monitor. It has been designed to completely support our all-new Plug-in interface and the exporting features that are only available with the Plus and Professional Editions. What's new in Ad-Aware SE Professional edition? Scanning engine improvements Extended Memory scanning Now scans all modules loaded by a process uses our all new CSI (Code Sequence Identification) technology to identify new and unknown variants of known targets Extended protection against DLL-injection, SE can unload process modules on the fly Extended Registry scanning Now scans registry branches of multiple user accounts Performs additional smart checks to detect dynamically created references Scanning speed noticeably faster Extended Scanning for known and unknown/possible Browser-Hijackers Extended Disk scanning Now scans and lists alternate Data-streams on NTFS volumes Now Ad-Aware supports scanning of Cabinet files, (including spanned archives) Scanning speed increased Improved Hosts-file scan Now Ad-Aware and Ad-Watch Use much smaller reference files Several User Interface improvements Improved Graphical UI Ad-Aware now supports custom graphical Skins more user friendly Plug-in/Extension GUI (Plug-ins and Extensions now shown on separate screens) New Scan Result view, Includes a scan summary and Detailed view Ad-Aware now linked to the online TAC database Multiple New Tweak options Unloading of process modules during a scan Obtaining command line of scanned processes Ignoring spanned cab files Scan registry for all users instead of current user only Permanent archive caching Always try to unload modules before deletion Disable manual quarantine if auto quarantine is selected Block pop-ups aggressively Load aw minimized Hide Ad-watch tray icon Write protect system files after repair Limit drive selection to fixed drives Use gridlines in item lists Log file detail section condensed Proc-watch Improved ProcWatch scanning capabilities and scanning speed (Using the new fingerprint engine) Several ProcWatch Interface improvements Option to create a Hexdump of the process memory or dump the process memory to disk Several Log file improvements Includes support for separate removal-Log files Allows adding a Reference summary/index to log files Log file contains overall more detailed information Ad-watch Several GUI improvements Ad-watch now supports Cookie Blocking Site-manager to edit the popup-blacklist included Ad-watch now uses the new CSI technology to detect new and unknown variants of known targets New Ad-watch configuration screen New rules editor for pre-defined blocking exclusions Support for hiding the Ad-Watch tray icon for unattended operation
  12. There are literally thousands of new spyware/adware/malware(s) per day. The Anti-Spyware vendors have research teams dedicated to hunting down, analyzing and adding detection for these to their databases on a daily basis. However, due to the extreme volume of infections and the fact that some infections maybe extremely regional, affecting only users in one certain language, there can be a delay before the infected files reach the research labs, and they are analyzed. Therefore, no Anti-Spyware application can provide 100% detection. If you suspect that your computer is indeed infected, then you should follow the steps listed in "My computer is infected, what should I do?"
  13. During an Ad-Aware scan, your anti-virus software may alert you to the presence of a virus on the system. This can sometimes lead to confusion with users believing that Ad-Aware has installed a virus. The behaviour is caused when Ad-Aware looks inside an infected archive (zipped) file or a folder containing a virus, at which point your anti-virus realtime scanner may alert you to the presence of a virus. The solution is to stop the Ad-Aware scan and perform a full scan of the system with your Anti-Virus software, making sure to include "archive scanning", and removing any viruses found.