Trogan

Volunteer Security Advisor
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Everything posted by Trogan

  1. Hello FubarGuy, Well there isn't good news for your co-worker. The computer is infected by the Troj/VB-DXP trojan, which has Backdoor Functionality. This can give intruders complete control of the computer, logging key strokes, stealing information, etc. You are strongly advised to do the following immediately!: Disconnect infected computer from the internet and from any networked computers until the computer can be cleaned. Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers. From a clean computer, change *all* of your online passwords -- for ISP login, email, banks, financial accounts, PayPal, eBay, online companies, and any online forums or groups you belong to. Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passwords and transaction information. Because of its backdoor functionality, your PC is very likely compromised and there is no way to be sure it can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. However, if you do not have the resources to reinstall your OS and would like me to attempt to clean your machine, I will be happy to do so. To help you make a more informed decision, please read the following articles: Danger: Remote Access Trojans. When should I re-format? How should I reinstall? How Do I Handle Possible Identify Theft, Internet Fraud and Credit Card Fraud? Should you have any questions, please feel free to ask Please let me know your decision and we'll get started with clean up if that's what you choose.
  2. You're welcome! I'll mark this resolved. If you need help in the future, start a new thread.
  3. Hello Emmalee, Please do the following... 1. Clean the items in Norton Quarantine. Instructions available Here 2. Lets clean out the infected system restore... Click Start | Help and Support | Undo changes to your computer with System Restore. Click Create A Restore Point then click Next. Give it a name it and then click Create, then Close. Close the Help and Support Center box. Click Start | Run and type Cleanmgr Select (C: ) then click OK. Click the More Options tab. Click Clean Up in the System Restore Section. This will remove all previous restore points except the newly created one. 3. You can delete SmitfraudFix now Apart from that, your HijackThis log is clean. How is the computer?
  4. Hi Emmalee, Yes, the malicious entries that were present in your first log are no longer in the new one. The SmitfraudFix report is also clean. I see you have updated Java, which is good. Please do the following... 1. Uninstall the following from Add/Remove programs. SearchAssist 2. Please do an online scan with Kaspersky WebScanner Click on Accept You will be promted to install an ActiveX component from Kaspersky, Click Yes. Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%. The program will launch and then begin downloading the latest definition files: Once the files have been downloaded click on NEXT Now click on Scan Settings In the scan settings make that the following are selected: Scan using the following Anti-Virus database: Extended (if available otherwise Standard) Scan Options: Scan Archives Scan Mail Bases [*]Click OK [*]Now under select a target to scan: Select My Computer [*]This will program will start and scan your system. [*]The scan will take a while so be patient and let it run. [*]Once the scan is complete it will display if your system has been infected. Now click on the Save as Text button: [*]Save the file to your desktop. 3. Please post the Kaspersky report, along with a new HijackThis log.
  5. Hi Emmalee, and welcome to Lavasoft Support! I see you have two anti-virus programs (Norton and AVG). This is a not a good idea at all. Multiple anti-virus scanners will conflict with each other, which could lead to all sorts of serious problems. You need to uninstall either Norton or AVG. If you have a subscription with Norton, I would keep that and uninstall AVG, but the choice is yours. Once the above is done, proceed below... 1. Download SmitfraudFix (by S!Ri) to your Desktop. http://siri.urz.free.fr/Fix/SmitfraudFix.zip Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop. Open the SmitfraudFix folder and double-click smitfraudfix.cmd Select option #1 - Search by typing 1 and press Enter This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply. IMPORTANT: Do NOT run any other options until you are asked to do so! 2. I need to see another log from HijackThis. Run Hijackthis. Click on Open the Misc Tools section. Next click on Open uninstall manager. Press the Save list button. Save the file to your desktop, with the default name of uninstall_list Copy & Paste the entire contents of that file in your in your next post. 3. Please post the following... SmitfraudFix report Uninstall list New HijackThis log
  6. You're welcome! I'll archive this thread now.
  7. You're welcome! Can we archive this thread now?
  8. Hi Freon, Looks good. The HijackThis log is clean. How is the computer?
  9. The only thing I can suggest at the moment is to uninstall IE7, and then reinstall it. I have no idea what the error means, but I'm still looking around. You may want to ask in the "Support Issues" forum.
  10. I'm slightly lost. Internet Explorer is not opening, correct? What are the exact errors?
  11. Can you uninstall AVG Anti-Spyware from Add/Remove. We will download and run a newer version. You may wish to Print or Save the following instructions, as the internet will not be available once in Safe Mode! Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder. http://www.ewido.net/en/download/ Install AVG Anti-Spyware by double clicking the installer. Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked. On the main screen under Your Computer's security. Click on Change state next to Resident shield. It should now change to inactive. Click on Change state next to Automatic updates. It should now change to inactive. Next to Last Update, click on Update now. (You will need an active internet connection to perform this) Wait until you see the Update succesfull message. [*]Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows. [*]Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes. If you are having problems with the updater, you can use this link to manually update ewido. AVG Anti-Spyware manual updates. Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update. Reboot your computer in Safe Mode. If the computer is running, shut down Windows, and then turn off the power. Wait 30 seconds, and then turn the computer on. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again. Ensure that the Safe Mode option is selected. Press Enter. The computer then begins to start in Safe mode. Login on your usual account. Once in Safe Mode: Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan. Click on Scanner on the toolbar. Click on the Settings tab. Under How to act? Click on Recommended Action and choose Quarantine from the popup menu. [*]Under How to scan? All checkboxes should be ticked. [*]Under Possibly unwanted software: All checkboxes should be ticked. [*]Under Reports: Select Do not automatically generate reports [*]Under What to scan? Select Scan every file. [*]Click on the Scan tab. [*]Click on Complete System Scan to start the scan process. [*]Let the program scan the machine. [*]When the scan has finished, follow the instructions below. IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button. Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2) At the bottom of the window click on the Apply all Actions button. (3) [*]When done, click the Save Scan Report button. (4) Click the Save Report as button. Save the report to your Desktop. [*]Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes. Reboot back into Normal Mode and post a new HijackThis log, along with the AVG Anti-Spyware log.
  12. Hi whitie, That's good! You've done a great job! Your HijackThis log is clean. Any questions or problems? If not, can we archive this thread? Here are some tips for a clean and secure computer. For XP users. It's a good idea to Flush your System Restore points after ridding yourself of malware. You can clean this by doing the following: Click Start | Help and Support | Undo changes to your computer with System Restore. Click Create A Restore Point then click Next. Give it a name it and then click Create, then Close. Close the Help and Support Center box. Click Start | Run and type Cleanmgr Select (C: ) then click OK. Click the More Options tab. Click Clean Up in the System Restore Section. This will remove all previous restore points except the newly created one. Make your Internet Explorer more secure From within Internet Explorer click on the Tools menu and then click on Options. Click on the Security tab Click the Internet icon so it becomes highlighted. Click on Default Level and click OK Click on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialise and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt Internet Explorer 7 users: Check all other items and make sure that they meet the (recommended) setting when applies. When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. [*]Next press the Apply button and then the OK to exit the Internet Properties page. Keep your Sun Java up to date The most current version of Sun Java is: Java Runtime Environment Version 6.0 http://java.sun.com/javase/downloads/index.jsp Scroll down to where it says Java Runtime Environment (JRE) 6. Click the Download button to the right. Check the box that says: Accept License Agreement. The page will refresh. Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Close any programs you may have running - especially your web browser. Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java. Check any item with Java Runtime Environment (JRE or J2SE) in the name. Click the Remove or Change/Remove button. Repeat as many times as necessary to remove each Java versions. Reboot your computer once all Java components are removed. Then from your desktop double-click on jre-6-windows-i586.exe to install the newest version. And in the future, remember to remove older versions of Java when you update to a newer version to avoid exploitation of older versions left on your system. Free programs that may help you in keeping the PC clean SpywareBlaster SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. You can download SpywareBlaster here A tutorial can be found here SpywareGuard It provides a degree of real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method. An anti-virus program scans files before you open them and prevents execution if a virus is detected - SpywareGuard does the same thing, but for spyware. And you can easily have an anti-virus program running alongside SpywareGuard. It also features Download Protection and Browser Hijacking Protection. You can download SpywareGuard here A tutorial can be found here IE-SPYAD IE-SPYAD puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all. It basically prevents any downloads, cookies, scripts from the sites listed, although you will still be able to connect to the sites. You can download IE-SPYAD here A tutorial can be found here Hosts File A Hosts file replaces your current HOSTS file with one containing well known ad, spyware sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer. A tutorial can be found here MVPS Hosts File You can download the MVPS Hosts File here Furthermore the website contains useful tips and links to other resources and utilities. Bluetack's Hosts File and Hosts Manager Essentially based on the research made by Webhelper, Andrew Clover and Eric L. Howes, it contains most if not all the known spyware sites...sites responsible for hijacks, rogue apllications etc... Download Bluetack's Hosts file here Download Bluetack's HostsManager here Free Spyware Detection and Removal Programs Ad-Aware It scans for known spyware on your computer. These scans should be run at least once every two weeks. You can download Ad-Aware here A tutorial can be found here Spybot - Search & Destroy It scans for spyware and other malicious programs. Spybot has preventitive tools that stop programs from even installing on your computer. You can download Spybot - S&D here A tutorial can be found here Before adding any other Spyware Detection and Removal programs always check the Rogue Anti-Spyware List for programs known to be misleading, mistaken, or just outright Foistware. You will find the list here WinPatrol WinPatrol uses a heuristic approach to detecting attacks and violations of your computing environment. Traditional security programs scan your hard drive searching for previously identified threats. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. You'll be removing dangerous new programs while others download new reference files. Detect & Neutralize Spyware. Detect & Neutralize ADware. Detect & Neutralize Viral infections. Detect & Neutralize Unwanted IE Add-Ons. Detect & Restore File Type Changes. Automatically Filter Unwanted Cookies. Avoid Start Page Hijacking. Detect changes to HOSTS & critical system files. Kill Multiple Tasks that replicate each other, in a single step! Stop programs that repeatedly add themselves to your Startup List! Starting with WinPatrol 9.5 PLUS users also get the addition of Real-time Infiltration Detection so they'll know immediately when changes are made to critical system areas. WinPatrol Free is not demo or trial software. You're welcome to use it as long as you like. You can download WinPatrol here WinPatrol FAQ SiteHound by Firetrust Firetrust introduces the SiteHound Toolbar - the safe way to browse the Internet. With SiteHound, when you browse the Internet, you're shown a warning page every time you go to a site which is a known scam, potentially loads viruses or spyware on to your computer, has questionable content or anything you would not consider reasonable. You are shown a warning page with information about that site. From there you can choose to enter the site or go back. SiteHound is a free add-on to Internet Explorer. (Users of Firefox - a version for you is coming soon.) SiteHound's comprehensive database gathers the knowledge from other users and respected experts from the online security community to tell you which sites are real and which are bogus. SiteHound will alert you when you enter a site which is known to contain: Fraudulent claims or scams Offensive material Security vulnerabilities Spyware or Adware Spam related material or other content deemed to be unsafe Specifically, SiteHound blocks these categories: • Adult • Spyware • Spam Advertising • Phishing • Possible scam or fraud • Misleading or False Advertising • Pharming • Rogue or Suspect Product • Adware • Malware or Virus System Requirements: Internet Explorer 5.5+ and Windows 95/98/NT 4/ME/2000/XP Product Info & Download: SiteHound Toolbar Use an AntiVirus Software It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See the link below for a listing of some online & their stand-alone antivirus programs. Computer Safety On line - Anti-Virus http://forum.malwareremoval.com/viewtopic.php?p=53#53 Update your Anti Virus Software It is imperative that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out. Use a Firewall I can not stress enough how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below. Computer Safety On line - Software Firewalls http://forum.malwareremoval.com/viewtopic.php?p=56#56 A tutorial on Understanding and Using Firewalls can be found here Happy Surfing!
  13. Hi Freon, Lets leave Kaspersky for now. Please do the following... 1. Open HijackThis - Click the Do a system scan only button - Check the following entries (below) O4 - HKLM\..\RunServices: [Notepad++] C:\WINDOWS\system32\zxw12.exe - Close ALL open windows (especially Internet Explorer!) - Click Fix Checked Close HiajckThis 2. Run HijackThis again and click on Open the Misc Tools section. Click on Delete a file on reboot... Copy and paste the following into the "File name:" text box and then click Open: C:\WINDOWS\system32\zxw12.exe When you are asked "Do you want to restart your computer now?", click OK. Your PC MUST reboot to delete the file! 3. I don't see any indication of a Firewall in your HijackThis log. This may be because: (1.) You are using Windows Firewall or a hardware Firewall. (2.) You are using a Firewall of an unknown vendor. (3.) You are using a Firewall, but it is disabled for unknown reasons (4.) You don't use any firewall at all. In the case you don't have a Firewall, please download one from the list below - They are Free! Comodo Zone Alarm Sunbelt Kerio PF Outpost Firewall 4. Please do an online scan with Panda ActiveScan - Once you are on the Panda site, click the Scan your PC button - A new window will open...click the Check Now button - Enter your Country - Enter your State/Province - Enter your e-mail address and click send - Select either Home User or Company - Click the big Scan Now button - If it wants to install an ActiveX component allow it - It will start downloading the files it requires for the scan (Note: It may take a couple of minutes) - When download is complete, click on Local Disks to start the scan - When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the Panda scan report, along with a new HijackThis Log
  14. Hi Maniktala, OK, lets leave the batch for now. 1. I need to see another log from HijackThis. Run Hijackthis. Click on Open the Misc Tools section. Next click on Open uninstall manager. Press the Save list button. Save the file to your desktop, with the default name of uninstall_list Copy & Paste the entire contents of that file in your in your next post. 2. Please do an online scan with Kaspersky WebScanner Click on Kaspersky Online Scanner You will be promted to install an ActiveX component from Kaspersky, Click Yes. Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%. The program will launch and then begin downloading the latest definition files: Once the files have been downloaded click on NEXT Now click on Scan Settings In the scan settings make that the following are selected: Scan using the following Anti-Virus database: Extended (if available otherwise Standard) Scan Options: Scan Archives Scan Mail Bases [*]Click OK [*]Now under select a target to scan: Select My Computer [*]This will program will start and scan your system. [*]The scan will take a while so be patient and let it run. [*]Once the scan is complete it will display if your system has been infected. Now click on the Save as Text button: [*]Save the file to your desktop. 3. Please post the Kaspersky log, Uninstall list and a new HijackThis. Post them in the topic, and not attach them.
  15. Hi Freon! Thanks for the upload. There was a problem with Kasperksy yesterday, but it is fixed now. Could you try and run the scan again please. Also, please do the following... 1. Make sure you can view hidden files and folders: Click Start. Open My Computer. Select the Tools menu and click Folder Options. Select the View Tab. Under the Hidden files and folders heading select Show hidden files and folders. Uncheck the Hide protected operating system files (recommended) option. Click Yes to confirm. Click OK. 2. Locate the following file in RED: C:\WINDOWS\system32\zxw12.exe If found, right-click on the file and select Properties. Go to the Version tab. Make a note of what is listed, especially next to Company. Please post the info, along with the Kaspersky report and a new HijackThis log.
  16. Hi whitie! You've done a good job so far. But where is your Anti-Virus program? I did not ask you to uninstall both BitDefender and AVG, just one. AVG Anti-Spyware is NOT an Anti-Virus program - it is a completely different. Please install an Anti-Virus program straight away, either BitDefender or AVG. Also, do you have a Firewall? Let me know. Post a new HijackThis log after installing an Anti-Virus program.
  17. Hi whitie! That is great news. Still have some work to do... 1. Click Start > Run > type in appwiz.cpl and hit enter. From the list uninstall the following, if present: ewido anti-malware <-- there is an updated version out. We'll get that later. Javaâ„¢ SE Runtime Environment 6 Update 1 2. You may wish to Print or Save the following instructions, as the internet will not be available once in Safe Mode! Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder. http://www.ewido.net/en/download/ Install AVG Anti-Spyware by double clicking the installer. Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked. On the main screen under Your Computer's security. Click on Change state next to Resident shield. It should now change to inactive. Click on Change state next to Automatic updates. It should now change to inactive. Next to Last Update, click on Update now. (You will need an active internet connection to perform this) Wait until you see the Update succesfull message. [*]Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows. [*]Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes. If you are having problems with the updater, you can use this link to manually update ewido. AVG Anti-Spyware manual updates. Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update. Reboot your computer in Safe Mode. If the computer is running, shut down Windows, and then turn off the power. Wait 30 seconds, and then turn the computer on. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again. Ensure that the Safe Mode option is selected. Press Enter. The computer then begins to start in Safe mode. Login on your usual account. Once in Safe Mode: Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan. Click on Scanner on the toolbar. Click on the Settings tab. Under How to act? Click on Recommended Action and choose Quarantine from the popup menu. [*]Under How to scan? All checkboxes should be ticked. [*]Under Possibly unwanted software: All checkboxes should be ticked. [*]Under Reports: Select Do not automatically generate reports [*]Under What to scan? Select Scan every file. [*]Click on the Scan tab. [*]Click on Complete System Scan to start the scan process. [*]Let the program scan the machine. [*]When the scan has finished, follow the instructions below. IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button. Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2) At the bottom of the window click on the Apply all Actions button. (3) [*]When done, click the Save Scan Report button. (4) Click the Save Report as button. Save the report to your Desktop. [*]Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes. Reboot back into Normal Mode and post a new HijackThis log, along with the AVG Anti-Spyware log.
  18. Please go Here and download rundll32.exe for Windows XP to your Desktop. Extract the ZIP file to your Desktop. A folder should be created with rundll32.exe inside. Copy and paste this to the C:\WINDOWS.1\system32 folder. Reboot the computer and let me know if you can open Add/Remove programs.
  19. Is Add/Remove programs working? Please let me know.
  20. Hi Freon, Please do the following... 1. Please download the Suspicious file Packer from Safer-Networking.Org and unzip it to your desktop. Run SFP.exe. Please Copy and Paste the entire Quote box into the Step 1: Paste Text window: Then click "Continue". This will create a .cab file on your desktop named requested-files[Date/Time].cab Next, please visit SpyKillers forum Here Read the instructions for uploading files which is the first topic on the forum; then, start a new Topic named 'Suspicious files'. Please post a link to this thread and upload the requested Files.cab archive from your desktop. 2. Click Start > Run > type in appwiz.cpl and hit enter. From the list uninstall the following, if present: J2SE Runtime Environment 5.0 Update 10 J2SE Runtime Environment 5.0 Update 11 J2SE Runtime Environment 5.0 Update 6 J2SE Runtime Environment 5.0 Update 8 J2SE Runtime Environment 5.0 Update 9 Java 2 Runtime Environment, SE v1.4.2_03 Javaâ„¢ SE Runtime Environment 6 Update 1 3. Open HijackThis - Click the Do a system scan only button - Check the following entries (below) R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - (no file) O2 - BHO: (no name) - {8F7338E1-952D-42A6-BB73-6D775BDC0F64} - (no file) O20 - Winlogon Notify: ddcdcyw - ddcdcyw.dll (file missing) O20 - Winlogon Notify: vturs - C:\WINDOWS\system32\vturs.dll (file missing) - Close ALL open windows (especially Internet Explorer!) - Click Fix Checked Close HiajckThis 4. Please do an online scan with Kaspersky WebScanner Click on Kaspersky Online Scanner You will be promted to install an ActiveX component from Kaspersky, Click Yes. Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%. The program will launch and then begin downloading the latest definition files: Once the files have been downloaded click on NEXT Now click on Scan Settings In the scan settings make that the following are selected: Scan using the following Anti-Virus database: Extended (if available otherwise Standard) Scan Options: Scan Archives Scan Mail Bases [*]Click OK [*]Now under select a target to scan: Select My Computer [*]This will program will start and scan your system. [*]The scan will take a while so be patient and let it run. [*]Once the scan is complete it will display if your system has been infected. Now click on the Save as Text button: [*]Save the file to your desktop. 5. Please post the Kaspersky log, along with a new HijackThis log.
  21. Hi whitie, Can I ask that you stop doing your own cleaning as this can confusion while trying to clean your computer. Please do the following... 1. You have multiple anti-virus programs (AVG and BitDefender). This is not a good idea. Multiple anti-virus programs will conflct and this will cause many problems. Please uninstall one of those via Add/Remove programs in Control Panel. 2. Open HijackThis - Click the Do a system scan only button - Check the following entries (below) R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = O2 - BHO: (no name) - {0914953A-B6C0-42C3-983E-5213C64AFA9B} - (no file) O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file) O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O3 - Toolbar: (no name) - {5D956A61-05E7-427B-A2B1-BF32FB18B1BE} - (no file) - Close ALL open windows (especially Internet Explorer!) - Click Fix Checked Close HiajckThis 3. I need to see another log from HijackThis. Run Hijackthis. Click on Open the Misc Tools section. Next click on Open uninstall manager. Press the Save list button. Save the file to your desktop, with the default name of uninstall_list Copy & Paste the entire contents of that file in your in your next post. 4. Please post a new HijackThis log, and the Uninstall list.
  22. Hi Maniktala, Your HijackThis log is clean. How do you know you are infected with the infections mentioned? Please do the following... Open Notepad! Copy and paste everything from the Quote Box into Notepad! Now click File > Save Save File name as "search.bat" (Including the quotes) Save this to your Desktop. Close Notepad Double-click search.bat on your Desktop to run the batch file. Wait until the command prompt (black window) closes. Once closed, it will produce three text files on your Desktop. Please post the contents of look, look2, and look3 back here.
  23. Hi Maniktala, and welcome to Lavasoft Support! Download HJTInstall.exe to your Desktop. Doubleclick HJTInstall.exe to install it. By default it will install to C:\Program Files\Trend Micro\HijackThis . Click on Install. It will create a HijackThis icon on the desktop. Once installed, it will launch Hijackthis. Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad. Save the log to a convenient location as you'll need to post it soon. Don't use the Analyse This button, its findings are dangerous if misinterpreted. Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.