Trogan

Volunteer Security Advisor
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Everything posted by Trogan

  1. Hi mrfixit, and welcome to Lavasoft Support! Download HJTInstall.exe to your Desktop. Doubleclick HJTInstall.exe to install it. By default it will install to C:\Program Files\Trend Micro\HijackThis . Click on Install. It will create a HijackThis icon on the desktop. Once installed, it will launch Hijackthis. Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad. Save the log to a convenient location as you'll need to post it soon. Don't use the Analyse This button, its findings are dangerous if misinterpreted. Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
  2. Hi whitie, and welcome to Lavasoft Support! Please open Notepad (Start > All Programs > Accessories > Notepad). Under the Format tab, untick Word Wrap. Close Notepad, and create a new HijackThis log to post back here.
  3. Hi Freon, and welcome to Lavasoft Support! Please do the following... 1. I'd need you to scan a file: Go to VirusTotal Copy and paste the following file path into the Search Box at the top of the page: C:\WINDOWS\system32\zxw12.exe Click on the Send button Please post the results in your next reply. 2. I need to see another log from HijackThis. Run Hijackthis. Click on Open the Misc Tools section. Next click on Open uninstall manager. Press the Save list button. Save the file to your desktop, with the default name of uninstall_list Copy & Paste the entire contents of that file in your in your next post. 3. Please download VundoFix.exe to your desktop. Double-click VundoFix.exe to run it. Click the Scan for Vundo button. Once it's done scanning, click the Remove Vundo button. You will receive a prompt asking if you want to remove the files, click YES Once you click yes, your desktop will go blank as it starts removing Vundo. When completed, it will prompt that it will reboot your computer, click OK. Please post the contents of C:\vundofix.txt in your next reply. Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button." when VundoFix appears at reboot. 4. Please post the following... VirusTotal scan results Uninstall list VundoFix log New HijackThis log
  4. Hi Sten, Regarding Java, try downloading from the link below and install it again: http://filehippo.com/download_java_runtime/ I hope this works.
  5. You're welcome! If I find out anything, I'll let you know.
  6. Hi shyntoimpress, 1. Make sure you can view hidden files and folders: Click Start. Open My Computer. Select the Tools menu and click Folder Options. Select the View Tab. Under the Hidden files and folders heading select Show hidden files and folders. Uncheck the Hide protected operating system files (recommended) option. Click Yes to confirm. Click OK. 2. Find and delete the following Folder in RED: C:\WINDOWS\system32\gnwpyrz 3. Rehide Files and Folders. 4. Let me know how things are.
  7. Hi Sten! I do apologise for the delay. I'm sorry, but I have no idea what these error messages indicate. I also have the DCOM error messages on my computer, but do not know what they mean. I can only suggest that you ask in another forum called Tech Support Guy in their Windows XP forum. If I knew more, I would have loved to have helped.
  8. Have you tried reinstalling iTunes? Go to Start > Control Panel > Administrative Tools > open: Even Viewer. Click System and it tell me if you see any RED circles with with X's.
  9. Hi Sten, Where is the iTunes log? I'm still looking for answers for Java. So far I can't find much.
  10. Hi shyntoimpress! Sorry for the delay. Please do the following... 1. Open HijackThis - Click the Do a system scan only button - Check the following entries (below) O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file) O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: (no name) - {BE001F35-878C-A427-D90F-FEADDE9277C9} - C:\WINDOWS\system32\qyuk.dll (file missing) O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O20 - Winlogon Notify: tuvuv - C:\WINDOWS\system32\tuvuv.dll (file missing) - Close ALL open windows (especially Internet Explorer!) - Click Fix Checked Close HiajckThis 2. Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version... Updating Java: Download the latest version of Java Runtime Environment (JRE) 6u2. Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications." Click the "Download" button to the right. Check the box that says: "Accept License Agreement." The page will refresh. Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Close any programs you may have running - especially your web browser. Go to Start > Control Panel double-click on Add/Remove programs and remove the following... J2SE Runtime Environment 5.0 Update 6 Java 2 Runtime Environment, SE v1.4.2_03 Javaâ„¢ SE Runtime Environment 6 Update 1[/color][/b] [*]Reboot your computer once all Java components are removed. [*]Then from your desktop double-click on jre-6u2-windows-i586-p.exe to install the newest version. 3. Please do an online scan with Panda ActiveScan - Once you are on the Panda site, click the Scan your PC button - A new window will open...click the Check Now button - Enter your Country - Enter your State/Province - Enter your e-mail address and click send - Select either Home User or Company - Click the big Scan Now button - If it wants to install an ActiveX component allow it - It will start downloading the files it requires for the scan (Note: It may take a couple of minutes) - When download is complete, click on Local Disks to start the scan - When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the Panda scan report, along with a new HijackThis Log Let me know how things are.
  11. Hi Sten, The above log is clean. OK, can you tell me what happens with Java? Any error messages? With iTunes, have you tried reinstalling in Safe Mode?
  12. Hi BMack1, Please do the following... 1. Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version... Updating Java: Download the latest version of Java Runtime Environment (JRE) 6u2. Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications." Click the "Download" button to the right. Check the box that says: "Accept License Agreement." The page will refresh. Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Close any programs you may have running - especially your web browser. Go to Start > Control Panel double-click on Add/Remove programs and remove the following... J2SE Runtime Environment 5.0 Update 11 J2SE Runtime Environment 5.0 Update 2 [*]Reboot your computer once all Java components are removed. [*]Then from your desktop double-click on jre-6u2-windows-i586-p.exe to install the newest version. 2. Please do an online scan with Panda ActiveScan - Once you are on the Panda site, click the Scan your PC button - A new window will open...click the Check Now button - Enter your Country - Enter your State/Province - Enter your e-mail address and click send - Select either Home User or Company - Click the big Scan Now button - If it wants to install an ActiveX component allow it - It will start downloading the files it requires for the scan (Note: It may take a couple of minutes) - When download is complete, click on Local Disks to start the scan - When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the Panda scan report, along with a new HijackThis Log
  13. Hi Sten, The logs you just posted will take some time to go through. I will check them as soon as possible and get back to you. I have no idea what it means. It doesn't look to be posted correctly. I'm not sure why you can't install Java. Both!
  14. Hi shyntoimpress, I'm glad to hear HijackThis didn't close on you. We still have some work to do. Download SDFix and save it to your Desktop. Double click SDFix.exe and it will extract the files to %systemdrive% (Drive that contains the Windows Directory, typically C:\SDFix) Please then reboot your computer in Safe Mode by doing the following : Restart your computer After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually; Instead of Windows loading as normal, the Advanced Options Menu should appear; Select the first option, to run Windows in Safe Mode, then press Enter. Choose your usual account. Open the extracted SDFix folder and double click RunThis.bat to start the script. Type Y to begin the cleanup process. It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot. Press any Key and it will restart the PC. When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons. Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt (Report.txt will also be copied to Clipboard ready for posting back on the forum). Finally paste the contents of the Report.txt back on the forum with a new HijackThis log
  15. Hi BH McGee, Your HijackThis log is failrly clean, but we will check for any malware soon. For now, I need to see another log from HijackThis. Run Hijackthis. Click on Open the Misc Tools section. Next click on Open uninstall manager. Press the Save list button. Save the file to your desktop, with the default name of uninstall_list Copy & Paste the entire contents of that file in your in your next post.
  16. Hi Sten, Java is not necessary. You will only need it if you play online games or visit websites which require Java. Yes those are all good and will help with prevention. You also have AVG Anti-Spyware, which I asked you to download. That is also a very good scanner and I suggest you keep it too. I strongly suggest installing a Hosts file. A Hosts file replaces your current HOSTS file with one containing well known ad, spyware sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer. A tutorial can be found here MVPS Hosts File You can download the MVPS Hosts File here Furthermore the website contains useful tips and links to other resources and utilities. Regarding the errors, we have not deleted any important files. I am 100% sure of that. Your HijackThis log is clean. Let's run one more scan to make sure nothing malicious is hiding from us. Download GMER by GMER from here Unzip it to a folder on your desktop Double click on gmer.exe to launch GMER If asked, allow the gmer.sys driver load If it warns you about rootkit activity and asks if you want to run scan, click OK If you don't get a warning then Click the rootkit tab Click Scan [*]Once the scan has finished, click copy [*]Paste the log into notepad using Ctrl+V [*]Save it to your desktop as gmerrk.txt [*]Click on the >>> tab [*]This will open up the rest of the tabs for you [*]Click on the Autostart tab [*]Click on Scan [*]Once the scan has finished, click copy [*]Paste the log into notepad using Ctrl+V [*]Save it to your desktop as gmerautos.txt [*]Copy and paste the contents of gmerautos.txt and gmerrk.txt as a reply to this topic
  17. Hi Daria! I apologise again for the delay. My Router decided that its time was up. You're welcome! That is the correct one. After my first post where I asked you to update, Java updated again. Appreciate it! ______________________________ Let me know if you have any further questions, or if we can archive this. ______________________________ Here are some tips for a clean and secure computer. For XP users. It's a good idea to Flush your System Restore points after ridding yourself of malware. You can clean this by doing the following: Click Start | Help and Support | Undo changes to your computer with System Restore. Click Create A Restore Point then click Next. Give it a name it and then click Create, then Close. Close the Help and Support Center box. Click Start | Run and type Cleanmgr Select (C: ) then click OK. Click the More Options tab. Click Clean Up in the System Restore Section. This will remove all previous restore points except the newly created one. Make your Internet Explorer more secure From within Internet Explorer click on the Tools menu and then click on Options. Click on the Security tab Click the Internet icon so it becomes highlighted. Click on Default Level and click OK Click on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialise and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt Internet Explorer 7 users: Check all other items and make sure that they meet the (recommended) setting when applies. When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. [*]Next press the Apply button and then the OK to exit the Internet Properties page. Free programs that may help you in keeping the PC clean SpywareBlaster SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. You can download SpywareBlaster here A tutorial can be found here SpywareGuard It provides a degree of real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method. An anti-virus program scans files before you open them and prevents execution if a virus is detected - SpywareGuard does the same thing, but for spyware. And you can easily have an anti-virus program running alongside SpywareGuard. It also features Download Protection and Browser Hijacking Protection. You can download SpywareGuard here A tutorial can be found here IE-SPYAD IE-SPYAD puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all. It basically prevents any downloads, cookies, scripts from the sites listed, although you will still be able to connect to the sites. You can download IE-SPYAD here A tutorial can be found here Hosts File A Hosts file replaces your current HOSTS file with one containing well known ad, spyware sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer. A tutorial can be found here MVPS Hosts File You can download the MVPS Hosts File here Furthermore the website contains useful tips and links to other resources and utilities. Bluetack's Hosts File and Hosts Manager Essentially based on the research made by Webhelper, Andrew Clover and Eric L. Howes, it contains most if not all the known spyware sites...sites responsible for hijacks, rogue apllications etc... Download Bluetack's Hosts file here Download Bluetack's HostsManager here Free Spyware Detection and Removal Programs Ad-Aware It scans for known spyware on your computer. These scans should be run at least once every two weeks. You can download Ad-Aware here A tutorial can be found here Spybot - Search & Destroy It scans for spyware and other malicious programs. Spybot has preventitive tools that stop programs from even installing on your computer. You can download Spybot - S&D here A tutorial can be found here Before adding any other Spyware Detection and Removal programs always check the Rogue Anti-Spyware List for programs known to be misleading, mistaken, or just outright "Foistware". You will find the list here WinPatrol WinPatrol uses a heuristic approach to detecting attacks and violations of your computing environment. Traditional security programs scan your hard drive searching for previously identified threats. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. You'll be removing dangerous new programs while others download new reference files. Detect & Neutralize Spyware. Detect & Neutralize ADware. Detect & Neutralize Viral infections. Detect & Neutralize Unwanted IE Add-Ons. Detect & Restore File Type Changes. Automatically Filter Unwanted Cookies. Avoid Start Page Hijacking. Detect changes to HOSTS & critical system files. Kill Multiple Tasks that replicate each other, in a single step! Stop programs that repeatedly add themselves to your Startup List! Starting with WinPatrol 9.5 PLUS users also get the addition of Real-time Infiltration Detection so they'll know immediately when changes are made to critical system areas. WinPatrol Free is not demo or trial software. You're welcome to use it as long as you like. You can download WinPatrol here WinPatrol FAQ SiteHound by Firetrust Firetrust introduces the SiteHound Toolbar - the safe way to browse the Internet. With SiteHound, when you browse the Internet, you're shown a warning page every time you go to a site which is a known scam, potentially loads viruses or spyware on to your computer, has questionable content or anything you would not consider reasonable. You are shown a warning page with information about that site. From there you can choose to enter the site or go back. SiteHound is a free add-on to Internet Explorer. (Users of Firefox - a version for you is coming soon.) SiteHound's comprehensive database gathers the knowledge from other users and respected experts from the online security community to tell you which sites are real and which are bogus. SiteHound will alert you when you enter a site which is known to contain: Fraudulent claims or scams Offensive material Security vulnerabilities Spyware or Adware Spam related material or other content deemed to be unsafe Specifically, SiteHound blocks these categories: o Adult o Spyware o Spam Advertising o Phishing o Possible scam or fraud o Misleading or False Advertising o Pharming o Rogue or Suspect Product o Adware o Malware or Virus System Requirements: Internet Explorer 5.5+ and Windows 95/98/NT 4/ME/2000/XP Product Info & Download: SiteHound Toolbar Use an AntiVirus Software It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See the link below for a listing of some online & their stand-alone antivirus programs. Computer Safety On line - Anti-Virus http://forum.malwareremoval.com/viewtopic.php?p=53#53 Update your Anti Virus Software It is imperative that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out. Use a Firewall I can not stress enough how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below. Computer Safety On line - Software Firewalls http://forum.malwareremoval.com/viewtopic.php?p=56#56 A tutorial on Understanding and Using Firewalls can be found here Happy Surfing!
  18. Yep; I would say you are significantly safer with Firefox. Let me know if we can archive this please.
  19. Hi Scott, Change them back to prevent any important files being deleted from the system. You can enable these now. The only reason I asked you to set them like that is because programs such as this can interfere with fixes, so it's best to disable them first. We will, along with other suggestions. Read below! I would leave it! ________________________________________ Let me know if you have any other questions, or if we can archive this thread. ________________________________________ Here are some tips for a clean and secure computer. For XP users. It's a good idea to Flush your System Restore points after ridding yourself of malware. You can clean this by doing the following: Click Start | Help and Support | Undo changes to your computer with System Restore. Click Create A Restore Point then click Next. Give it a name it and then click Create, then Close. Close the Help and Support Center box. Click Start | Run and type Cleanmgr Select (C: ) then click OK. Click the More Options tab. Click Clean Up in the System Restore Section. This will remove all previous restore points except the newly created one. Make your Internet Explorer more secure From within Internet Explorer click on the Tools menu and then click on Options. Click on the Security tab Click the Internet icon so it becomes highlighted. Click on Default Level and click OK Click on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialise and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt Internet Explorer 7 users: Check all other items and make sure that they meet the (recommended) setting when applies. When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. [*]Next press the Apply button and then the OK to exit the Internet Properties page. Take the time to check out the following links Introduction to Internet Explorer 7 http://www.microsoft.com/windows/ie/default.mspx Internet Explorer 7 features http://www.microsoft.com/windows/ie/ie7/ab...es/default.mspx Release Notes for Internet Explorer 7 http://msdn2.microsoft.com/en-us/ie/aa740486.aspx These Release Notes give you information about installing Internet Explorer® 7 and contain information about known issues and possible workarounds for those issues. Internet Explorer 7 Ressources - In Depth Articles - Known Issues ... http://www.ie-vista.com/ Internet Explorer7 - Phishing Filter Frequently Asked Questions http://www.microsoft.com/mscorp/safety/tec...ishing/faq.mspx Resources for using Internet Explorer 6 http://support.microsoft.com/?kbid=867470 How to Configure Enhanced Security Features for Internet Explorer from Windows XP SP2 http://www.microsoft.com/technet/security/...xp/iesecxp.mspx Safety Home http://www.microsoft.com/mscorp/safety/default.mspx IEBlog http://blogs.msdn.com/ie/default.aspx Microsoft Malicious Software Removal Tool http://www.microsoft.com/security/malwarer...e/families.mspx Keep your Sun Java up to date The most current version of Sun Java is: Java Runtime Environment (JRE) 6u2 http://java.sun.com/javase/downloads/index.jsp Scroll down to where it says "Java Runtime Environment (JRE) 6". Click the "Download" button to the right. Check the box that says: "Accept License Agreement". The page will refresh. Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Close any programs you may have running - especially your web browser. Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java. Check any item with Java Runtime Environment (JRE or J2SE) in the name. Click the Remove or Change/Remove button. Repeat as many times as necessary to remove each Java versions. Reboot your computer once all Java components are removed. Then from your desktop double-click on jre-6u2-windows-i586-p.exe to install the newest version. And in the future, remember to remove older versions of Java when you update to a newer version to avoid exploitation of older versions left on your system. Check out these topics for more information: http://spywarewarrior.com/viewtopic.php?t=17910 http://spywarewarrior.com/viewtopic.php?t=17598 Free programs that may help you in keeping the PC clean SpywareBlaster SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. You can download SpywareBlaster here A tutorial can be found here SpywareGuard It provides a degree of real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method. An anti-virus program scans files before you open them and prevents execution if a virus is detected - SpywareGuard does the same thing, but for spyware. And you can easily have an anti-virus program running alongside SpywareGuard. It also features Download Protection and Browser Hijacking Protection. You can download SpywareGuard here A tutorial can be found here IE-SPYAD IE-SPYAD puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all. It basically prevents any downloads, cookies, scripts from the sites listed, although you will still be able to connect to the sites. You can download IE-SPYAD here A tutorial can be found here Hosts File A Hosts file replaces your current HOSTS file with one containing well known ad, spyware sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer. A tutorial can be found here MVPS Hosts File You can download the MVPS Hosts File here Furthermore the website contains useful tips and links to other resources and utilities. Bluetack's Hosts File and Hosts Manager Essentially based on the research made by Webhelper, Andrew Clover and Eric L. Howes, it contains most if not all the known spyware sites...sites responsible for hijacks, rogue apllications etc... Download Bluetack's Hosts file here Download Bluetack's HostsManager here Free Spyware Detection and Removal Programs Ad-Aware It scans for known spyware on your computer. These scans should be run at least once every two weeks. You can download Ad-Aware here A tutorial can be found here Spybot - Search & Destroy It scans for spyware and other malicious programs. Spybot has preventitive tools that stop programs from even installing on your computer. You can download Spybot - S&D here A tutorial can be found here Before adding any other Spyware Detection and Removal programs always check the Rogue Anti-Spyware List for programs known to be misleading, mistaken, or just outright "Foistware". You will find the list here WinPatrol WinPatrol uses a heuristic approach to detecting attacks and violations of your computing environment. Traditional security programs scan your hard drive searching for previously identified threats. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. You'll be removing dangerous new programs while others download new reference files. Detect & Neutralize Spyware. Detect & Neutralize ADware. Detect & Neutralize Viral infections. Detect & Neutralize Unwanted IE Add-Ons. Detect & Restore File Type Changes. Automatically Filter Unwanted Cookies. Avoid Start Page Hijacking. Detect changes to HOSTS & critical system files. Kill Multiple Tasks that replicate each other, in a single step! Stop programs that repeatedly add themselves to your Startup List! Starting with WinPatrol 9.5 PLUS users also get the addition of Real-time Infiltration Detection so they'll know immediately when changes are made to critical system areas. WinPatrol Free is not demo or trial software. You're welcome to use it as long as you like. You can download WinPatrol here WinPatrol FAQ SiteHound by Firetrust Firetrust introduces the SiteHound Toolbar - the safe way to browse the Internet. With SiteHound, when you browse the Internet, you're shown a warning page every time you go to a site which is a known scam, potentially loads viruses or spyware on to your computer, has questionable content or anything you would not consider reasonable. You are shown a warning page with information about that site. From there you can choose to enter the site or go back. SiteHound is a free add-on to Internet Explorer. (Users of Firefox - a version for you is coming soon.) SiteHound's comprehensive database gathers the knowledge from other users and respected experts from the online security community to tell you which sites are real and which are bogus. SiteHound will alert you when you enter a site which is known to contain: Fraudulent claims or scams Offensive material Security vulnerabilities Spyware or Adware Spam related material or other content deemed to be unsafe Specifically, SiteHound blocks these categories: o Adult o Spyware o Spam Advertising o Phishing o Possible scam or fraud o Misleading or False Advertising o Pharming o Rogue or Suspect Product o Adware o Malware or Virus System Requirements: Internet Explorer 5.5+ and Windows 95/98/NT 4/ME/2000/XP Product Info & Download: SiteHound Toolbar Use an AntiVirus Software It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See the link below for a listing of some online & their stand-alone antivirus programs. Computer Safety On line - Anti-Virus http://forum.malwareremoval.com/viewtopic.php?p=53#53 Update your Anti Virus Software It is imperative that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out. Use a Firewall I can not stress enough how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below. Computer Safety On line - Software Firewalls http://forum.malwareremoval.com/viewtopic.php?p=56#56 A tutorial on Understanding and Using Firewalls can be found here Happy Surfing!
  20. Hi Scott, Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version... Updating Java: Download the latest version of Java Runtime Environment (JRE) 6u2. Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications." Click the "Download" button to the right. Check the box that says: "Accept License Agreement." The page will refresh. Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Close any programs you may have running - especially your web browser. Go to Start > Control Panel double-click on Add/Remove programs and remove the following... J2SE Runtime Environment 6 Update 1 [*]Reboot your computer once all Java components are removed. [*]Then from your desktop double-click on jre-6u2-windows-i586-p.exe to install the newest version. Apart from that, your logs are clean. How is the computer running?
  21. Hi Sten, I don't know why that is. Have you tried a reinstall of iTunes? The computer is free of infection, yes! However, as mentioned in my first post, due to the nature of the infection on your computer I cannot be 100% sure that the computer is safe as I do not know what other damage the infection may have done. That is why I recommended a reformat. You should avoid buying anything online unless the computer gets reformated. Any more questions?
  22. Hi Scott, Please uninstall AVG Anti-Spyware as we will install a new version. You may wish to Print or Save the following instructions, as the internet will not be available once in Safe Mode! Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder. http://www.ewido.net/en/download/ Install AVG Anti-Spyware by double clicking the installer. Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked. On the main screen under Your Computer's security. Click on Change state next to Resident shield. It should now change to inactive. Click on Change state next to Automatic updates. It should now change to inactive. Next to Last Update, click on Update now. (You will need an active internet connection to perform this) Wait until you see the Update succesfull message. [*]Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows. [*]Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes. If you are having problems with the updater, you can use this link to manually update ewido. AVG Anti-Spyware manual updates. Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update. Reboot your computer in Safe Mode. If the computer is running, shut down Windows, and then turn off the power. Wait 30 seconds, and then turn the computer on. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again. Ensure that the Safe Mode option is selected. Press Enter. The computer then begins to start in Safe mode. Login on your usual account. Once in Safe Mode: Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan. Click on Scanner on the toolbar. Click on the Settings tab. Under How to act? Click on Recommended Action and choose Quarantine from the popup menu. [*]Under How to scan? All checkboxes should be ticked. [*]Under Possibly unwanted software: All checkboxes should be ticked. [*]Under Reports: Select Do not automatically generate reports [*]Under What to scan? Select Scan every file. [*]Click on the Scan tab. [*]Click on Complete System Scan to start the scan process. [*]Let the program scan the machine. [*]When the scan has finished, follow the instructions below. IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button. Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2) At the bottom of the window click on the Apply all Actions button. (3) [*]When done, click the Save Scan Report button. (4) Click the Save Report as button. Save the report to your Desktop. [*]Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes. Reboot back into Normal Mode and post a new HijackThis log, along with the AVG Anti-Spyware log.
  23. Hi Sten, I'm a little busy at the moment, and will post back soon. I just want to let you know.
  24. Hi Scott, I'm a little busy at the moment, and will post back soon. I just want to let you know.