Trogan

Volunteer Security Advisor
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Everything posted by Trogan

  1. Hi Sten, JunkNavQuar is in the System Restore. We will deal with that now. Click Start | Help and Support | Undo changes to your computer with System Restore. Click Create A Restore Point then click Next. Give it a name it and then click Create, then Close. Close the Help and Support Center box. Click Start | Run and type Cleanmgr Select (C: ) then click OK. Click the More Options tab. Click Clean Up in the System Restore Section. This will remove all previous restore points except the newly created one. All the logs are clean now. How is the computer running? I will answer in questions in the next post.
  2. Hi Scott, Most of the files are in the Temp folder, and yes, CCleaner should have cleaned them out. Please do the following... 1. Make sure you can view hidden files and folders: Click Start. Open My Computer. Select the Tools menu and click Folder Options. Select the View Tab. Under the Hidden files and folders heading select Show hidden files and folders. Uncheck the Hide protected operating system files (recommended) option. Click Yes to confirm. Click OK. 2. Navigate to C:\Windows\Temp Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin. Navigate to C:\Documents and Settings\(EVERY LISTED USER)\Local Settings\Temp Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin. Clean out your Temporary Internet files. Proceed like this: Quit Internet Explorer and quit any instances of Windows Explorer. Click Start, click Control Panel, and then double-click Internet Options. On the General tab, click Delete Files under Temporary Internet Files. In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK. On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK. Click OK. Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin. 3. Find and delete the following... C:\Documents and Settings\The Kid\Local Settings\Application Data\Microsoft\MSN\db\otisfam-msn-com <-- this file 4. Run a new Kaspersky scan, and post a new HijackThis log.
  3. Hi shyntoimpress, I'm sorry for not responding. The forum was sending my emails into my junk mail. Please do the following... 1. Please download VundoFix.exe to your desktop. Double-click VundoFix.exe to run it. Click the Scan for Vundo button. Once it's done scanning, click the Remove Vundo button. You will receive a prompt asking if you want to remove the files, click YES Once you click yes, your desktop will go blank as it starts removing Vundo. When completed, it will prompt that it will reboot your computer, click OK. Please post the contents of C:\vundofix.txt in your next reply. Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button." when VundoFix appears at reboot. 2. Download this file to your Desktop - combofix.exe Double click combofix.exe & follow the prompts. When finished, it shall produce a log for you. Post that log in your next reply Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall 3. Please post the following... VundoFix.txt ComboFix log New HijackThis log
  4. Hi DJT, The list above is to programs that will help protect your system. You can try out those you are not currently using. Also, regarding learning I trained at Malware Removal University. Here is a link: http://forum.malwareremoval.com/viewtopic....56e11e3eedd0219
  5. Hi Sten, What is the location of JunkNavQuar? It is important if you use Java based technologies on the Internet, such as online games? We will try again later. We can talk about this later. Lets first concentrate on cleaning the computing. Please do an online scan with Kaspersky WebScanner Click on Kaspersky Online Scanner You will be promted to install an ActiveX component from Kaspersky, Click Yes. Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%. The program will launch and then begin downloading the latest definition files: Once the files have been downloaded click on NEXT Now click on Scan Settings In the scan settings make that the following are selected: Scan using the following Anti-Virus database: Extended (if available otherwise Standard) Scan Options: Scan Archives Scan Mail Bases [*]Click OK [*]Now under select a target to scan: Select My Computer [*]This will program will start and scan your system. [*]The scan will take a while so be patient and let it run. [*]Once the scan is complete it will display if your system has been infected. Now click on the Save as Text button: [*]Save the file to your desktop. Post the Kaspersky log back here.
  6. Hi Scott, Most of the files identified are in Norton's quarantine, and since you don't have any Norton products on your computer we'll remove that. 1. Start by downloading and running the Norton Removal Tool 2. Check if the Norton SystemWorks folder exists in the C:\Program Files\ folder. If it does, delete it. 3. Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop. This program is for XP and Windows 2000 only! Double-click ATF Cleaner.exe to open it. Under Main select the following: Windows Temp Current User Temp All Users Temp Temporary Internet Files Prefetch Java Cache *The other boxes are optional* Then click the Empty Selected button. Click Exit on the Main menu to close the program. 4. Now run a new scan with Kaspersky, and it should be much smaller now.
  7. Hi, Received the email. Regarding your question, I also have no idea why it's so large. I doubt you did anything wrong. Anyway, I'm looking at it now.
  8. Hi daria! It is looking good, but two things to do... 1. Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version... Updating Java: Download the latest version of Java™ SE Runtime Environment 6u1. Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications". Click the "Download" button to the right. Check the box that says: "Accept License Agreement". The page will refresh. Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Close any programs you may have running - especially your web browser. Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java. Check any item with Java Runtime Environment (JRE or J2SE) in the name. Click the Remove or Change/Remove button. Repeat as many times as necessary to remove each Java versions. Reboot your computer once all Java components are removed. Then from your desktop double-click on the download to install the newest version. 2. Open HijackThis - Click the Do a system scan only button - Check the following entries (below) R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file) O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file) - Close ALL open windows (especially Internet Explorer!) - Click Fix Checked Close HiajckThis Apart from that, everything looks good. Let me know how the computer is, and then we can hopefully wrap this up.
  9. Hi Scott, Don't think I've heard or seen a Kaspersky that long. Split the Document in half, so you have two Documents. Then, try uploading them individually again. Or, you can email them to me at Trogan_1000 AT hotmail.com (replace AT with @).
  10. Hi daria, I do apologise for not responding. There was an email problem, which sent all my emails from this forum to my Junk mail. The AVG Anti-Spyware log is fine. Could you post a new HijackThis log, and give me an update on how the computer is running please. Again, I do apologise for the delay.
  11. Hi Sten, I will need more info about these two, but for now lets do some cleaning and see if they come back. No need to worry about them now. We can continue tomorrow. I need to sleep aswell. I will post some instructions now, but you can do them when you have time. 1. Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version... Updating Java: Download the latest version of Java Runtime Environment (JRE) 6u2. Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications." Click the "Download" button to the right. Check the box that says: "Accept License Agreement." The page will refresh. Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Close any programs you may have running - especially your web browser. Go to Start > Control Panel double-click on Add/Remove programs and remove the following... J2SE Runtime Environment 5.0 Update 10 J2SE Runtime Environment 5.0 Update 11 J2SE Runtime Environment 5.0 Update 3 J2SE Runtime Environment 5.0 Update 6 J2SE Runtime Environment 5.0 Update 9 Java 2 Runtime Environment, SE v1.4.2_01 Javaâ„¢ SE Runtime Environment 6 Update 1 [*]Reboot your computer once all Java components are removed. [*]Then from your desktop double-click on jre-6u2-windows-i586-p.exe to install the newest version. 2. You may wish to Print or Save the following instructions, as the internet will not be available once in Safe Mode! Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder. http://www.ewido.net/en/download/ Install AVG Anti-Spyware by double clicking the installer. Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked. On the main screen under Your Computer's security. Click on Change state next to Resident shield. It should now change to inactive. Click on Change state next to Automatic updates. It should now change to inactive. Next to Last Update, click on Update now. (You will need an active internet connection to perform this) Wait until you see the Update succesfull message. [*]Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows. [*]Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes. If you are having problems with the updater, you can use this link to manually update ewido. AVG Anti-Spyware manual updates. Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update. Reboot your computer in Safe Mode. If the computer is running, shut down Windows, and then turn off the power. Wait 30 seconds, and then turn the computer on. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again. Ensure that the Safe Mode option is selected. Press Enter. The computer then begins to start in Safe mode. Login on your usual account. Once in Safe Mode: Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan. Click on Scanner on the toolbar. Click on the Settings tab. Under How to act? Click on Recommended Action and choose Quarantine from the popup menu. [*]Under How to scan? All checkboxes should be ticked. [*]Under Possibly unwanted software: All checkboxes should be ticked. [*]Under Reports: Select Do not automatically generate reports [*]Under What to scan? Select Scan every file. [*]Click on the Scan tab. [*]Click on Complete System Scan to start the scan process. [*]Let the program scan the machine. [*]When the scan has finished, follow the instructions below. IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button. Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2) At the bottom of the window click on the Apply all Actions button. (3) [*]When done, click the Save Scan Report button. (4) Click the Save Report as button. Save the report to your Desktop. [*]Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes . Reboot back into Normal Mode, and post a new HJT log, along with the AVG anti-spyware log.
  12. Hi Sten, Can I ask you to try access Safe Mode once more. If you can, please run SDFix. Let me know. Which question?
  13. Hi Sten, SDFix won't clean in Normal Mode. Lets try this: Please download ComboFix to your Desktop. Double click on Combofix.exe & follow the prompts. When the scan has finished, it shall produce a log for you. Post that log in your next reply Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall
  14. Hi Sten! Your English is very good, and I can understand what you are saying...so that is not a problem. If, however, you have any problems communicating in English later on you can reply in German and I will ask someone else to translate for me. I am online regularly, so I will keep checking for replies. Lets clean the computer for you. 1. Download SDFix and save it to your Desktop. Double click SDFix.exe and it will extract the files to %systemdrive% (Drive that contains the Windows Directory, typically C:\SDFix) Please then reboot your computer in Safe Mode by doing the following : Restart your computer After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually; Instead of Windows loading as normal, the Advanced Options Menu should appear; Select the first option, to run Windows in Safe Mode, then press Enter. Choose your usual account. Open the extracted SDFix folder and double click RunThis.bat to start the script. Type Y to begin the cleanup process. It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot. Press any Key and it will restart the PC. When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons. Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt (Report.txt will also be copied to Clipboard ready for posting back on the forum). Finally paste the contents of the Report.txt back on the forum with a new HijackThis log 2. I need to see another log from HijackThis. Run Hijackthis. Click on Open the Misc Tools section. Next click on Open uninstall manager. Press the Save list button. Save the file to your desktop, with the default name of uninstall_list Copy & Paste the entire contents of that file in your in your next post. 3. Please post the following... SDFix report Uninstall list New HijackThis log
  15. You are welcome! I'll close this thread and archive it now.
  16. Hi Sten! I have deleted your other posts. I have some bad news! You computer is infected by a Backdoor Trojan. This can give intruders complete control of your computer, logging key strokes, stealing information, etc. You are strongly advised to do the following immediately!: Disconnect infected computer from the internet and from any networked computers until the computer can be cleaned. Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers. From a clean computer, change *all* of your online passwords -- for ISP login, email, banks, financial accounts, PayPal, eBay, online companies, and any online forums or groups you belong to. Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passwords and transaction information. Because of its backdoor functionality, your PC is very likely compromised and there is no way to be sure it can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. However, if you do not have the resources to reinstall your OS and would like me to attempt to clean your machine, I will be happy to do so. To help you make a more informed decision, please read the following articles: Danger: Remote Access Trojans. When should I re-format? How should I reinstall? How Do I Handle Possible Identify Theft, Internet Fraud and Credit Card Fraud? Should you have any questions, please feel free to ask Please let me know your decision and we'll get started with clean up if that's what you choose.
  17. Hi Scott, Please do the following... 1. Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version... Updating Java: Download the latest version of Java Runtime Environment (JRE) 6u2. Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications." Click the "Download" button to the right. Check the box that says: "Accept License Agreement." The page will refresh. Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Close any programs you may have running - especially your web browser. Go to Start > Control Panel double-click on Add/Remove programs and remove the following... J2SE Runtime Environment 5.0 Update 10 J2SE Runtime Environment 5.0 Update 7 J2SE Runtime Environment 5.0 Update 9 Java 2 Runtime Environment, SE v1.4.2_0 [*]Reboot your computer once all Java components are removed. [*]Then from your desktop double-click on jre-6u2-windows-i586-p.exe to install the newest version. 2. Please do an online scan with Kaspersky WebScanner Click on Kaspersky Online Scanner You will be promted to install an ActiveX component from Kaspersky, Click Yes. Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%. The program will launch and then begin downloading the latest definition files: Once the files have been downloaded click on NEXT Now click on Scan Settings In the scan settings make that the following are selected: Scan using the following Anti-Virus database: Extended (if available otherwise Standard) Scan Options: Scan Archives Scan Mail Bases [*]Click OK [*]Now under select a target to scan: Select My Computer [*]This will program will start and scan your system. [*]The scan will take a while so be patient and let it run. [*]Once the scan is complete it will display if your system has been infected. Now click on the Save as Text button: [*]Save the file to your desktop. 3. Please post the Kaspersky log, along with a new HijackThis log.
  18. It looks good! Let me know if you have any questions, or if we can mark this resolved. __________________________________ Here are some tips for a clean and secure computer. For XP users. It's a good idea to Flush your System Restore points after ridding yourself of malware. You can clean this by doing the following: Click Start | Help and Support | Undo changes to your computer with System Restore. Click Create A Restore Point then click Next. Give it a name it and then click Create, then Close. Close the Help and Support Center box. Click Start | Run and type Cleanmgr Select (C: ) then click OK. Click the More Options tab. Click Clean Up in the System Restore Section. This will remove all previous restore points except the newly created one. Make your Internet Explorer more secure From within Internet Explorer click on the Tools menu and then click on Options. Click on the Security tab Click the Internet icon so it becomes highlighted. Click on Default Level and click OK Click on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialise and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt Internet Explorer 7 users: Check all other items and make sure that they meet the (recommended) setting when applies. When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. [*]Next press the Apply button and then the OK to exit the Internet Properties page. Free programs that may help you in keeping the PC clean SpywareBlaster SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. You can download SpywareBlaster here A tutorial can be found here SpywareGuard It provides a degree of real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method. An anti-virus program scans files before you open them and prevents execution if a virus is detected - SpywareGuard does the same thing, but for spyware. And you can easily have an anti-virus program running alongside SpywareGuard. It also features Download Protection and Browser Hijacking Protection. You can download SpywareGuard here A tutorial can be found here IE-SPYAD IE-SPYAD puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all. It basically prevents any downloads, cookies, scripts from the sites listed, although you will still be able to connect to the sites. You can download IE-SPYAD here A tutorial can be found here Hosts File A Hosts file replaces your current HOSTS file with one containing well known ad, spyware sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer. A tutorial can be found here MVPS Hosts File You can download the MVPS Hosts File here Furthermore the website contains useful tips and links to other resources and utilities. Bluetack's Hosts File and Hosts Manager Essentially based on the research made by Webhelper, Andrew Clover and Eric L. Howes, it contains most if not all the known spyware sites...sites responsible for hijacks, rogue apllications etc... Download Bluetack's Hosts file here Download Bluetack's HostsManager here Free Spyware Detection and Removal Programs Ad-Aware It scans for known spyware on your computer. These scans should be run at least once every two weeks. You can download Ad-Aware here A tutorial can be found here Spybot - Search & Destroy It scans for spyware and other malicious programs. Spybot has preventitive tools that stop programs from even installing on your computer. You can download Spybot - S&D here A tutorial can be found here Before adding any other Spyware Detection and Removal programs always check the Rogue Anti-Spyware List for programs known to be misleading, mistaken, or just outright Foistware. You will find the list here WinPatrol WinPatrol uses a heuristic approach to detecting attacks and violations of your computing environment. Traditional security programs scan your hard drive searching for previously identified threats. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. You'll be removing dangerous new programs while others download new reference files. Detect & Neutralize Spyware. Detect & Neutralize ADware. Detect & Neutralize Viral infections. Detect & Neutralize Unwanted IE Add-Ons. Detect & Restore File Type Changes. Automatically Filter Unwanted Cookies. Avoid Start Page Hijacking. Detect changes to HOSTS & critical system files. Kill Multiple Tasks that replicate each other, in a single step! Stop programs that repeatedly add themselves to your Startup List! Starting with WinPatrol 9.5 PLUS users also get the addition of Real-time Infiltration Detection so they'll know immediately when changes are made to critical system areas. WinPatrol Free is not demo or trial software. You're welcome to use it as long as you like. You can download WinPatrol here WinPatrol FAQ SiteHound by Firetrust Firetrust introduces the SiteHound Toolbar - the safe way to browse the Internet. With SiteHound, when you browse the Internet, you're shown a warning page every time you go to a site which is a known scam, potentially loads viruses or spyware on to your computer, has questionable content or anything you would not consider reasonable. You are shown a warning page with information about that site. From there you can choose to enter the site or go back. SiteHound is a free add-on to Internet Explorer. (Users of Firefox - a version for you is coming soon.) SiteHound's comprehensive database gathers the knowledge from other users and respected experts from the online security community to tell you which sites are real and which are bogus. SiteHound will alert you when you enter a site which is known to contain: Fraudulent claims or scams Offensive material Security vulnerabilities Spyware or Adware Spam related material or other content deemed to be unsafe Specifically, SiteHound blocks these categories: o Adult o Spyware o Spam Advertising o Phishing o Possible scam or fraud o Misleading or False Advertising o Pharming o Rogue or Suspect Product o Adware o Malware or Virus System Requirements: Internet Explorer 5.5+ and Windows 95/98/NT 4/ME/2000/XP Product Info & Download: SiteHound Toolbar Use an AntiVirus Software It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See the link below for a listing of some online & their stand-alone antivirus programs. Computer Safety On line - Anti-Virus http://forum.malwareremoval.com/viewtopic.php?p=53#53 Update your Anti Virus Software It is imperative that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out. Use a Firewall I can not stress enough how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below. Computer Safety On line - Software Firewalls http://forum.malwareremoval.com/viewtopic.php?p=56#56 A tutorial on Understanding and Using Firewalls can be found here Happy Surfing!
  19. Hi gheady! Good job. 1. Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version... Updating Java: Download the latest version of Java Runtime Environment (JRE) 6u2. Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications." Click the "Download" button to the right. Check the box that says: "Accept License Agreement." The page will refresh. Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Close any programs you may have running - especially your web browser. Go to Start > Control Panel double-click on Add/Remove programs and remove the following... Java 2 Runtime Environment, SE v1.4.2 [*]Reboot your computer once all Java components are removed. [*]Then from your desktop double-click on jre-6u2-windows-i586-p.exe to install the newest version. Apart from that, the log is clean. Are there any more problems?
  20. Just ensure that entry is gone. Let me know if we can mark this resolved.
  21. Hi Alayna, Only a little left to do now. 1. Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version... Updating Java: Download the latest version of Java Runtime Environment (JRE) 6u2. Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications." Click the "Download" button to the right. Check the box that says: "Accept License Agreement." The page will refresh. Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Close any programs you may have running - especially your web browser. Go to Start > Control Panel double-click on Add/Remove programs and remove the following... Javaâ„¢ SE Runtime Environment 6 Update 1 [*]Reboot your computer once all Java components are removed. [*]Then from your desktop double-click on jre-6u2-windows-i586-p.exe to install the newest version. 2. Open HijackThis - Click the Do a system scan only button - Check the following entries (below) O4 - HKCU\..\RunOnce: [gi585503920] "C:\DOCUME~1\OWNER~1.YOU\LOCALS~1\Temp\giG5UVIE.exe" /resume:"C:\DOCUME~1\OWNER~1.YOU\LOCALS~1\Temp\2LG5UUNM" /exename:"C:\Documents and Settings\Owner.YOUR-43B6CE41AC\Local Settings\Temporary Internet Files\Content.IE5\4O022J9M\Free-SpyHunter-Scanner-Install[1].exe" - Close ALL open windows (especially Internet Explorer!) - Click Fix Checked Close HiajckThis Apart from that, the logs are clean. How is the computer?
  22. Hi gheady, Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes. Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder. http://www.ewido.net/en/download/ Install AVG Anti-Spyware by double clicking the installer. Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked. On the main screen under Your Computer's security. Click on Change state next to Resident shield. It should now change to inactive. Click on Change state next to Automatic updates. It should now change to inactive. Next to Last Update, click on Update now. (You will need an active internet connection to perform this) Wait until you see the Update succesfull message. [*]Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows. [*]Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes. If you are having problems with the updater, you can use this link to manually update ewido. AVG Anti-Spyware manual updates. Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update. ______________________________ Reboot your computer in Safe Mode. If the computer is running, shut down Windows, and then turn off the power. Wait 30 seconds, and then turn the computer on. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again. Ensure that the Safe Mode option is selected. Press Enter. The computer then begins to start in Safe mode. Login on your usual account. ______________________________ Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool. Select option #2 - Clean by typing 2 and press Enter. Wait for the tool to complete and disk cleanup to finish. You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter. The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter. A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode. The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply. ______________________________ Navigate to C:\Windows\Temp Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin. Navigate to C:\Documents and Settings\(EVERY LISTED USER)\Local Settings\Temp Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin. Clean out your Temporary Internet files. Proceed like this: Quit Internet Explorer and quit any instances of Windows Explorer. Click Start, click Control Panel, and then double-click Internet Options. On the General tab, click Delete Files under Temporary Internet Files. In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK. On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK. Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK. Click OK. Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok. Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin. ______________________________ Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan. Click on Scanner on the toolbar. Click on the Settings tab. Under How to act? Click on Recommended Action and choose Quarantine from the popup menu. [*]Under How to scan? All checkboxes should be ticked. [*]Under Possibly unwanted software: All checkboxes should be ticked. [*]Under Reports: Select Do not automatically generate reports [*]Under What to scan? Select Scan every file. [*]Click on the Scan tab. [*]Click on Complete System Scan to start the scan process. [*]Let the program scan the machine. [*]When the scan has finished, follow the instructions below. IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button. Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2) At the bottom of the window click on the Apply all Actions button. (3) [*]When done, click the Save Scan Report button. (4) Click the Save Report as button. Save the report to your Desktop. [*]Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes. Reboot in Normal Mode. ______________________________ Open the SmitfraudFix folder and double-click smitfraudfix.cmd Select option #3 - Delete Trusted zone by typing 3 and press Enter. Answer Yes to the question "Restore Trusted Zone ?" by typing Y and hit Enter. Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection. ______________________________ Please post: c:\rapport.txt AVG Anti-Spyware log A new HijackThis log You may need several replies to post the requested logs, otherwise they might get cut off.
  23. Hi ScottO, Before we begin, you need to either uninstall Trend Micro or AVG. Having two Anti-Virus programs is not ideal, as they will conflict and cause problems. This also makes them ineffective. Please do the following... 1. Download SDFix and save it to your Desktop. Double click SDFix.exe and it will extract the files to %systemdrive% (Drive that contains the Windows Directory, typically C:\SDFix) Please then reboot your computer in Safe Mode by doing the following : Restart your computer After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually; Instead of Windows loading as normal, the Advanced Options Menu should appear; Select the first option, to run Windows in Safe Mode, then press Enter. Choose your usual account. Open the extracted SDFix folder and double click RunThis.bat to start the script. Type Y to begin the cleanup process. It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot. Press any Key and it will restart the PC. When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons. Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt (Report.txt will also be copied to Clipboard ready for posting back on the forum). Finally paste the contents of Report.txt in your next reply. 2. I need to see another log from HijackThis. Run Hijackthis. Click on Open the Misc Tools section. Next click on Open uninstall manager. Press the Save list button. Save the file to your desktop, with the default name of uninstall_list Copy & Paste the entire contents of that file in your in your next post. 3. Please post the following... SDFix report Uninstall list New HijackThis log
  24. Hi Freezer, Please post a new HijackThis log, and I'll take a look at it for you.