dfurrow01

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About dfurrow01

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  1. I received a response from Lavasoft support! It was bad news but at least it was a response. For customers who purchased Ad-Aware with the terms that you would receive software upgrades for life (legacy users) you're getting shafted. Evidently because Ad-Aware 2007 is a completely "NEW" program, even if it's named the same and does the same thing, they are not going to honor their upgrade commitment any longer. They do send you a one year license but after that your hosed. I find that unacceptable and dishonest but at least I've learned the lesson not to trust Lavasoft. I will probably use the license for the year but Lavasoft has certainly lost any chance of selling me anything ever again. I agree with the user that he can't and won't recommend Lavasoft products to others anymore. A few months ago I posted a positive recommendation about Ad-Aware on one of my Yahoo groups and I had to retract that statement last week. I received an interesting response from another member of the group that was having similar licensing trouble and was also fed up so word does travel fast.
  2. I received a response from Lavasoft support. Evidently because Ad-Aware 2007 is a completely "NEW" program, even if it's named the same and does the same thing, they are not going to honor their upgrade commitment any longer. They do send you a one year license but after that your hosed. I will probably use the license for the year but Lavasoft has certainly lost any chance of selling me anything ever again. A few months ago I posted a positive recommendation about Ad-Aware on one of my Yahoo groups and I had to retract that statement last week. I received an interesting response from another member of the group that was having similar licensing trouble and was also fed up so word does travel fast. [Edited by SpySentinel]
  3. I have to think that there are some IT developers putting in some major hours trying to fix the licensing problems and that they will eventually get this straightened out. At least that's what I hope is happening, it's either that or they've blown off their legacy purchasers and are hoping we will go away. The saddest part is that they're doing absolutely nothing to communicate status to people. How hard would it be to create a thread on this forum that states what their status is on licensing and legacy users. The canned responses keep saying that users with valid licenses can upgrade but they don't tell you if you have a valid license or why (or even if) they changed the terms of the agreement. If they did change the terms of the legacy agreement you have to think that there is a lawsuit just around the corner. You hate to see that happen because obviously they can't afford it, otherwise they would spend more money on customer support. I get the feeling that this is a small IT shop with a couple of software developers and the boss's mom Myrtle answering the phone and doing customer support. The developers are probably burnt out and spending more time on updating their resumes than trying to fix the burning building around them, and who can blame them, the Lego company down the block probably pays twice as much.
  4. I thought cell phone support was frustrating but Lavasoft has managed to take the bad customer support experience to new highs (lows?). I figure I'll keep posting negative comments about Lavasoft until someone sends me a valid serial number or I have a stroke from all the anger, I'm betting on the stroke.
  5. :angry: I don't feel that it's worth the support frustration anymore and I'm looking for a Ad-aware alternative. Every message coming from their support center is canned, you can't get any valid information from them. I'm guessing that they are just inundated with complaints. I purchased Ad-aware with the understanding that upgrades were free for life, evidently that has changed (again can't get a straight answer from anyone from Lavasoft). If I have to plunk down more money for a simple spyware checker then I'm going to find a better alternative.
  6. I've written customer support with my purchase specifics almost everyday for 2 weeks and haven't heard a word . The thing is that I probably need to quit worrying about lost money and aggravation and go find a better spyware program. Maybe the best use of this forum is for existing Ad-aware users to discuss the best alternatives to Ad-aware.
  7. The registration is driving me crazy! Like the other billion people in this thread I bought AdAware back in 2002 with the incentive that I would receive upgrades for life. Now I can't register the 2007 version because I don't have a serial number, I can't get a serial number from Sales/Technical support because they never answer their email, and the responses posted by Lavasoft to this thread never actually answer the question as to how to get a serial number, they just tell you how to enter it. Any half-wit can figure out how to enter the serial number if they have one. Here's the question I want answered. How do you get a valid serial number if your a legacy user?