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      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       

maceman

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About maceman

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    Ad-Aware 2008 Beta Tester
  • Birthday 12/13/1973

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  1. Dont become so disgruntled Casey Is is trying to help, also just because you install a new scanner doesnt mean that will find,quarantine, and or delete the virus. The reason he wants you to install the new version is because it has new feature the old adaware free didnt have. [quote]# New!Core Malware Protection # Ad-Watch Live! Basic integrated real-time protection # New!Genotype Detection Technology # New!Behavior-Based Heuristics Detection # New!Rootkit Removal System # New!The Neutralizer Malware Removal Tool # New!Download Guard for Internet Explorer # Minimal Strain on System Resources # Easy to Install & Use # Automatic Updates[/quote] With the real time protection of the new adaware, you probably would not have gotten the virus at all. The new removal tool of new scanner does help your situation now, though. Lavasoft has been working hard on making their free version better, not just their paid for version. Virus are nasty though and the bad ones are designed not to be removed, that is what casey meant by the HJT forum. Their is tool to help find each place the virus has replicated and/or corrupted. Good part is the tool is a exe, meaning you just run it and don't have to install it.
  2. Just letting you know ad-aware doesnt do email scans, it just san for bugs in general. I'm glad it got yours. Since you caught the bug, you might try using the trial version of adaware plus or pro. They with with a anti virus scanner and definitions. The free version is heuristics based, which means, Good idea with the safe mode. If for some reason plus or pro doesnt work repost and we can try some other things or may be go the Hijackthis forum here for some in detail removal. good luck
  3. Good Idea, sounds like you have a file left over or maybe a corrupted file.an uninstaller might help.like revo in safe mode
  4. After you open Adaware, click the extra tab, click settings, then customize. The languages should be there. I'm testing the beta version, but the 2008 should be about the same. Hope this helps.
  5. Turn all the settings for unload modules,browsers, unload malicious files, and any other unload. Then make sure that quarantine files prior to removal is on,remove files at startup. Make sure when you are running a scan that you do not reopen your browser, if the browser is open then adaware will not remove them. Try that then post back.
  6. It is possible that with the new update that the file wasn't threat. Some times you get false positives, meaning that they are not malicious, but the way the program behaves acts like a virus. If it is quarantined it will keep it there till you remove it or delete it. Are you using only one spyware/antimalware scanner? When it comes to spyware scanners, more is ok, just don't have more than one real time scanner going or one scan going at a time. Go here and scroll down and read the blog on Liveone care and morro. This is basically what Lavasoft is explaining. http://www.lavasoft.com/company/blog/ I have 4 right now, that I use. 2 of them I wont go without, one being Adaware.
  7. I understand, its frustrating knowing you have bug and especially frustrating is you can't get rid of it. I have gone as far as to reformat to get rid of it. Unfortunately with business computers you usually can't do that, not counting the loss of business while your down to. The software tool used for Adaware for removal isn't very powerful. I think they do that for several reasons, but the main is if you yank some code out of infected piece of programming you can end up messing up your computer. The good news is the removal tool for the new version coming out is more powerful. It has already removed a bug that the 2008 version couldn't, not to mention the scanner is better. I thought it was gone till the beta found it. Don't go sign up for the beta yet, its still buggy.
  8. What OS are you using? Make sure you are installing with administrator rights. As for the removal of 2007,yes. Do a clean install of 2008. I know it says you can upgrade without uninstalling, but sometimes it messes up. I found it was better just to start from scratch. Posted at the top of this forum is a install guide with some helpful hints. The uninstall guide is pretty basic. Go ahead take a look and then give it try. Let me know how it goes.
  9. Is your browser closed during the scan and removal? I know if you have the unload browser checked, adaware will shutdown your browser, but if you reopen it then it cant remove them. Are they just cookies Adaware is trying to remove? Adaware doesn't have any trouble removing any cookies. Virus on the other hand are different that can be much more difficult to remove and can cause all sorts of problems. If you are still experiencing problems after doing what I said then I would have to think that you are infected. Depending on what virus, they can avoid detection much less removal. Go here read this http://www.lavasoftsupport.com/index.php?showtopic=13639 and then post here http://www.lavasoftsupport.com/index.php?showforum=36 Be patient those guys volunteer their time, they dont work for lavasoft just like alot us that help here on the forums. We volunteer to help people get their computers working properly.
  10. in your settings for adaware, make sure you have the all the unload features checked. unload modules, unload browser, unload malicious files, remove files at startup, delete restored files, quarantine infected files, and change you tai setting to what you want it to be. Remember it will only find and remove what you have it set at. I was going off memory, I am doing the beta right now. so those settings won't be exactly named like that, it is close though. If it doesn't get rid of it after that you could have a virus. you need to go the hijack this forum here and follow what they have posted.
  11. The ones that can be deleted will be in listed in the final results. You check the box and delete, if they are below the tai setting you have set then adaware will ignore them. Also just to make sure, you can use track sweep and delete everything listed then run a scan to make sure they are gone
  12. make sure you have your settings on, quarantine prior to removal/ unload objects prior to scan or something like that, check all of those/ Now when a scan is going you can not open your browser or it will not delete. Make sure delete restored items is checked I am using a the beta right now so I cant give a screen shot. The new version doesn't even look close to the 2008 version, but those I listed are the main ones. Do some searches for this subject, there are a few posts with screen shots and some were replied by me. Let me know how it goes, also are you using any other spyware or malware products? Goodluck
  13. If you formatted your hard drive and reinstalled xp pro, then something else is infected. Like your usb drive or a mouse and devices like that. You need to go to the Hijack this forums for help with infections that can not be deleted by adaware. Do exactly as here in this link. http://www.lavasoftsupport.com/index.php?showtopic=13639 Then post here http://www.lavasoftsupport.com/index.php?showforum=36 Goodluck
  14. Do a password reset and when you get the new password, type it in. For some reason copy and pasting doesn't work or at least for me it doesn't.