laleh

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About laleh

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    Former Lavasoft Staff

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  1. Dear Ad Aware users Thank you for your posts in here and informing us about this issue. We apologize for the inconvenience. We are currently addressing this issue from the reports you have sent through the Error Box.
  2. This is actually the intended functionality, since we do not want the user to navigate away from the scanning screen while a scan is being performed. Regards
  3. Hi You can go to the software's main screen and click on the Statistics tab. In the Display drop-down, you can check the dates of all the performed scans so far. By selecting a specific date in this drop-down, you can see the list of actions that has been performed within that scan (e.g. number of items quarantined, removed and etc.) If you wanna decide for yourself what you wanna do with the found objects after a scheduled scan has been performed, create a scheduled scan with the Manual Option selected for it's HOW section Hope this information was useful to you. As a paid user, you can also get direct support from our Technical Support Team through the support center: http://www.lavasoft.com/support/supportcenter/
  4. You can re-create the Ad Aware shortcut by going to the Windows Start Menu> All Programs > Lavasoft > Ad-Aware Now right click on the Ad Aware menu item in the list and choose : Send To> Desktop (create shortcut) Please have a look at the attached image...
  5. Did you restart you computer after the updates were installed? Can you attach a printscreen of the error message and tell me when exactly you received it? Were you launching a browser to access the internet or was the error created by Ad Aware itself? Regards Laleh - QA Specialist
  6. Dear Ienny22 In order for us to be able to investigate around this issue further, I would like to ask you for some assistance. After installing Ad Aware, please check if AAWService.exe is listed in the processes section of Windows Task Manager or not. To access the Windows Task Manager in Windows XP, right-click on your Taskbar and choose : Task Manager. Then click on the "processes" tab. Also , can you provide us with the screenshot of any errors that might have happened by Lavasoft Ad Aware Service in the Windows Event Viewer? To access the Windows Event viewer, # Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in. # In the console tree, click Event Viewer. Now select Application from the sub items of the Event Viewer and check the list in the right pane. Click on any error you might see in the list and if the Source says : Lavasoft Ad Aware Service, please double click it and post a screenshot of it We appreciate your assistance with us Regards Laleh - QA Specialist
  7. Dear Michael, As it appears to me, you still have some remaining traces of Ad Aware 2007 on your system. Here is what you need to do: First of all, uninstall Ad Aware AE using the Add or remove programs feature in the Windows Control Panel Then look for the following folders and delete them - C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware 2007 - C:\Documents and Settings\All Users\Application Data\Lavasoft\License - C:\Documents and Settings\All Users\Application Data\Lavasoft\MiniMessage - C:\Program Files\Lavasoft\Ad-Aware 2007 Note! This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: http://support.microsoft.com/kb/322756 Open the 'Registry Editor' by opening 'Windows Start menu -> Run...' and typing "regedit" and click 'Ok'. Delete the following registry keys: HKEY_LOCAL_MACHINE\SOFTWARE\Lavasoft\Ad-Aware 2007 HKEY_CURRENT_USER\Software\Lavasoft\Ad-Aware 2007 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aawservice And the following keys, only if present- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Ad-Watch Connect Filter HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\aawservice HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Ad-Watch Connect Filter HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\aawservice HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Ad-Watch Connect Filter Now download and install Ad Aware AE from the following location: http://www.download.com/Ad-Aware-Anniversa...cdlPid=10998841 Kind regards, Laleh - QA Specialist
  8. Dear Ozz, Did you have Ad Aware 2007 installed on your system anytime before the upgrade? What Service Pack of Windows XP are you using? Regards, Laleh
  9. Dear Geier This is a known issue and it is scheduled to be addressed in the next release of LS Personal Firewall. We apologize for the inconvenience. Regards Laleh - Lavasoft Support
  10. *Windows XP solution* 1. Right-click 'My Computer' on your desktop and then click 'Properties' 2. Click the 'Advanced' tab and then 'Settings' button under Performance. 3. Then click the 'Data Execution Prevention' tab and choose the setting: 'Turn on DEP for all programs and services except those I select' 4. Click the 'Add' button and *add Ad-Aware.exe* , *Ad-Watch.exe*,*lsupdateManager.exe* and *aawservice.exe* to the list. >>These files are located at C:\Program Files\Lavasoft\Ad-Aware by default<< *Windows Vista solution* 1. Open System by clicking the *Start* button, clicking *Control Panel*, Clicking *System and Maintenance*, and then clicking *System*. 2. Click *Advanced System Settings*. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 3. Under *Performance*, click *Settings*. 4. Click the *Data Execution Prevention* tab, and then click *Turn on DEP for all programs and services except those I select*. 5. Select the check box next Ad-Aware , and then click *OK*. 6. If Ad-Aware is not in the list, click *Add*. Browse to C:\Program Files\Lavasoft\Ad-Aware,find Ad-aware.exe and then click *Open*. 7. Please repeat step no. 6 for the following files as well: "AAWSERVICE.EXE" and "AAWLIC.EXE", and "LSUPDATEMANAGER.EXE" Restart your computer and run Ad-Aware 2008, this should correctly solve your problem.
  11. Make sure that you have the latest version of the definition files (version 0124.0000 as of 2008/09/26) and that you have enabled the following options in your scanning tab under the settings menu: Scan Tracking Cookies Scan for MRUs Deep Archive Scanning
  12. * Click Start => Run * type regedit and then Click OK. * Using the left-hand pane, navigate to the following registry key: * HKEY_CURRENT_USER o Software o Microsoft o Internet Explorer o Main * In the right-hand pane, right-click on RunOnceHasShown and change the value to 1 * Close Regedit and restart Internet Explorer
  13. Have you tried OPTION 1 instead? For OPTION 2, please see the picture below, it shows clearly how to find the required registry entry:
  14. Please follow LS CalamityJane's advise on this matter, since you seem to have a serious infection on your computer and she is more expert in that field than me
  15. OPTION 1: * Click Start * Run and type the following into the Open box: * gpedit.msc * Click OK. Using the left hand pane, navigate as follows: * User Configuration * Administrative Templates * Windows Components * Internet Explorer * In the right-hand side pane double-click on Prevent performance of First Run Customize settings * Change the setting for Prevent performance of First Run Customize settings to Enabled and use the drop-down box to select Go directly to home page * Click OK and close Group Policy * Restart Internet Explorer 7 OPTION 2: Fix runonce error (regedit) * Click Start => Run type regedit Click OK. * Using the left-hand pane, navigate to the following registry key: * HKEY_CURRENT_USER o Software o Microsoft o Internet Explorer o Main * In the right-hand pane, right-click on RunOnceHasShown and change the value to 1 * Close Regedit and restart Internet Explorer 7