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Volunteer Security Advisor
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  1. I think you can find that information in: [b]C:\aaw7boot.log[/b] Casey
  2. My recommendation is[url="http://revouninstaller.com/revo_uninstaller_free_download.html"] Revo[/url]. It gets rid of programs which have trouble uninstalling by themselves. Removing directories etc is messy and can leave orphans in the registry. Casey
  3. @Aslan, As @Computer Wizard stated, this is a common problem. However, I do agree with you that critical Windows files, even when infected, do not get removed. Instead Ad-Aware should try and replace the infected file or leave alone. For your future reference, if you do struggle with a situation like this again, you can download and use the Windows Recovery Console to copy another clean version of the core file (which as you know you can often find in the service pack folders). visitor has brought this issue to Lavasoft's attention for you, through a private channel, and I'm sure he will respond here if he hears anything. Casey
  4. Re-opened. The user states that they are not a paid user.
  5. Unfortunately guys... I agree with you. I, personally, think that the software did need more testing before it was released. We, as beta testers, weren't even told that they had released until a few days later (I found out by someone requesting help with 8.2). There were bugs we'd reported and hadn't been fixed - even in the released version (some of which you guys have run into here). Lavasoft have emailed me about this and have apologised for the breakdown between testers and themselves - so I hope this will improve in the future. That said, I think we (yes, I am also experiencing problems with 8.2) have waited too long for some bug fixes. Personally, if they're waiting to release because there's say one bug that at the moment they're unable to fix... I'd rather they release a fix for the other bugs and then another fix later on. visitor and I have been reporting things to Lavasoft, but we've had little response to our reports and concerns. Casey
  6. Hi, Is it possible that in fact you've got the symptoms and the causes mixed up? Perhaps, when you install Ad-Aware it enables you to scan/copy. Not that when you uninstall it prevents you? What I'm hinting at is could you have malware installed which is stopping you but when Ad-Aware is installed it stops the malware? Casey
  7. It's in visitor's (and my) signature, but here you go: [url="http://www.lavasoftsupport.com/index.php?showforum=36"]http://www.lavasoftsupport.com/index.php?showforum=36[/url] Casey P.S. visitor's signature is [quote]Before posting, please read the pinned topics atop the forums or check the Lavasoft searchable FAQs. Lavasoft Support for Plus/Pro paid licenses. Help fight malware! Upload Suspicious Files to Lavasoft. Malware removal assistance? Please read this first. After following the instructions, open a new thread in the HijackThis Forum where you can copy/paste your HJT log. Note: do not bump HJT threads by replying - volunteer security advisors help the 0 reply threads on a first-come, first-served basis.[/quote] It's what appears at the bottom of every one of his posts. I have one also.
  8. [quote name='maximilianhelm' post='117803' date='Mar 8 2010, 10:08 PM']Hello had adaware installed a couple of weeks, lately, the program could not be opened! Error: Can not open program, send them to Fehlermaldung? Following distance and reinstalling same message! wub.gif Request for control![/quote] Hi, As per the forum rules, please only post in English (Google Translate does a good job at translating). Ad-Aware 8.2 has a lot of problems. We are currently recommending users to uninstall 8.2 with [url="http://revouninstaller.com/revo_uninstaller_free_download.html"]Revo (Free)[/url] and install [url="http://download.lavasoft.com/public/81/Ad-AwareInstallation.exe"]Ad-Aware 8.1[/url] instead. Casey [quote]Hallo, Gemäß den Forenregeln, bitte nur auf Englisch zu posten (Google Translate macht einen guten Job zu übersetzen). Ad-Aware 8,2 hat eine Menge Probleme. Wir sind derzeit empfehle Benutzern, 8,2 mit deinstallieren [url="http://revouninstaller.com/revo_uninstaller_free_download.html"] Revo (frei) [/url] und installieren [url="http://download.lavasoft.com/public/81/Ad-AwareInstallation.exe"] Ad-Aware 8.1 [/url] statt. Casey[/quote]
  9. I would recommend disabling the "Files" module of Ad-Watch - you're problem will probably be fixed. Casey
  10. Notified by PM that this issue was solved using the above workaround. We wait for a permanent fix. Will close this topic now. If you need this topic reopening, then PM any moderator. Casey
  11. Hi, It's a bug within the "Files" module of Ad-Watch. If you disable that component you should be fine. Lavasoft are aware of this issue and will hopefully release a fix for it soon. Casey
  12. Hi, As a paying customer you are entitled to support from the Lavasoft Support Team. You can contact them through the support center (link in signature). Casey
  13. Hi, I know you have added Ad-Aware to your firewall's whitelist - but would you mind temporarily disabling the firewall just to check if Ad-Aware get's through then? Note: only disable it whilst you run the update - do not surf the web. Re-enable once you have tested. Casey
  14. Hi, If they've been quarantined for a while and you've not had any problems then you should be safe to delete the files anyway. Casey