i9markos

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Posts posted by i9markos


  1. I am glad you posted that part about being unsure how to shut stuff down. I think I will add this to the guide. I never thought of that.

     

    I using bitdefender total security right now and if you think Norton is rough to use. BD makes Norton look like a cake walk. I've used both,been a couple of years for norton though.

     

    While your waiting, go ahead and run those programs and get a look at them maybe read the help files. It's worth the time the more you understand them and utilize their full protection.

     

    The guide is pretty much done it's in the editing stages right now. So it shouldnt be to much longer.

     

    Txnnok,

    I was able to shut all programs down, but still no luck. Same error message comes up and the uninstallation rolls back again. I was able to do a clean install again and everything seems to be working ok with 2007 now. I did try to install 2008 like you said and I got the same message that I got when trying to uninstall 2007. I will attach the log file. If you can think of anything else let me know. I am starting to wonder if I have a virus or something. I wouldn't think so because, why would a virus not allow me to uninstall an anti-spyware program. Thanks


  2. This is crucial!!

    Are you shutting down Zonealarm, AVG 7.5 free and Spysweeper before you download adaware 2007 or 2008? Also are you leaving them shutdown while you install Adaware?

     

    Zone alarm is absolutely known for interfering with the install. Zonealarm's engine is from Kaspersky and is known to intefere with the install process.

    I believe some people have had avg intefere.

    As for spysweeper

    Highlights of the New 5.5 Release of

    Webroot Spy Sweeper

    Inbound and Outbound Email Attachment Scanning

    Safely send and receive documents via email. Webroot Spy Sweeper will scan inbound and outbound email attachments and automatically quarantine any documents or files containing harmful malware threats.

     

    Enhanced Real-time Threat Protection Capabilities

    Operate your computer with increased confidence. Webroot Spy Sweeper provides advanced real-time threat protection that monitors system behavior and proactively blocks any activity that may be damaging to your computer or put you at risk. Powerful on-read, on-write, and on-execute shields help keep you safe from potentially unwanted programs.

     

    Enhanced Rootkit Discovery Methods

    Malicious spyware uses rootkit technology to bury its files deep within your PC. Webroot Spy Sweeper finds and destroys these programs with robust rootkit discovery methods, a feature many other antispyware programs lack

     

    The description in this program is exactly why we ask you to shut them down. These programs can stop adaware from updating also. Shut them all down at the same time and keep all of them down and then try to update. If it starts to update try an uninstall again.

    The point is with any of these turned on it can corrupt the download.

    Here in a few days I will be posting a guide in all the forums, it will be much clearer and layed out in a step by step procedure. It will also explain why we ask the things we do.

     

    Txnnok,

    I will try what you ask. I will wait for your step by step instructions first. It's not that I don't want to shut them down. I don't know how to shut them all down. I think I can shut down, ZA and Spysweeper but I don't know how to shut down AVG. If you do, I will do it. I will do a fresh download once these programs are shut down and install them while they are shut down, like you ask. I will report back when I have reviewed your step by step and let you know what happened. Thanks


  3. Isaiah,

    To post your log file and screen shot make sure you click on the Add Reply button, not Fast Reply. At the bottom of the reply box it says Manage Current Attachments and below that are browse and upload buttons. Click the browse button and find the 1st file you want to attach to your post on your computer. When you have located it, click on it and the file name will show up in the box to the left of the browse button. Once you see it there,click upload and the file will be attached to your post. Repeat this for each file or image you want to attach and when you are done click the add reply button (it is beside the Preview Post button) and your files will be attached.

    I hope that helps :)

     

    edit-Good stuff, I see you were able to figure out how to post an attachment, disregard my post :D

     

    Lynz,

    I have read some suggestions that you have posted for others on here. Do you think what you posted will work for my situation as well?

    Thanks

    Isaiah


  4. Txnnok,

    I downloaded the new installer that you recommended. I restarted my CPU, and then I tried to run the uninstaller for AAW2007 and the same error message came up again and the uninstallation rolled back. I also shut down the aawservice.exe in task manager before I tried to uninstall it. Should I also be shuting down my anti-virus, anti-spyware and firewall on the uninstallation too? If so how do I do that? I have Zonealarm, AVG 7.5 free and Spysweeper. All of them are updated to there newest current files, except AVG 7.5 because I am having some trouble with updating to the new AVG free 8.0 as well. But I won't get into that in here.

     

    Luckly, I have the AAW2007 install file saved on a flash drive and then I just re-installed it again. Everything looked good at first but now I get another error message when I try to do an update. I says something like SSL webupdate failed....solution run webupdate. I don't know how to fix that either. I have a log file, and a jpeg of the error messages. I will upload them if it works.

     

    Thanks for the help.

    Isaiah

    post-57949-1212810462.jpg

    Ad_Aware_2007.log


  5. I've got some possible good news for you Isaiah. Microsoft has just released a brand new installer for these OS, so you're covered.

    •Windows Server 2008, 32-bit editions

    • Windows Server 2008, 64-bit editions

    • Windows Server 2008, Itanium-based editions

    • Windows Vista

    • Windows Vista Service Pack 1 (SP1)

    • Windows XP Service Pack 2 (SP2)

    • Windows XP Service Pack 3 (SP3)

    • Windows Server 2003 SP1

    • Windows Server SP2

     

    I just got an email today for it, I think it was released yesterday. Give it a try and let us know if it works.

     

    http://support.microsoft.com/kb/942288

    Goodluck

    I'm just got through downloading it. I'll let you now if my computer starts acting funny or if it shuts it dowww.

    just got back. I so busy reading what it did I missed that it doesnt apply for my computer. I have 4.0, I'll have to read the paper work tomorrow.

     

    Txnnok,

    What do you mean by installer? How will this help me with my AAW2007 to 2008 conversion problem? Thanks


  6. I have found the link I used once before and may be of some help.

     

    http://www.lavasoftsupport.com/index.php?s...amp;#entry74783

     

    This may not be the complete answer but just a start.

     

    Pierre67,

    I read through the thread you posted the link for but his problem was for a language issue. However I did have the same issue when I tried to uninstall 2007 the first time and then did a system restore to try and get the files back. It loaded a corrupt 2007 from the restore, and my language was Spanish and English didn't even show up as an option for me. I had to find a good 2007 installation file from Majorgeeks.com and then it worked again just fine.

     

    I really don't want to have to manually make any registry changes and I will tell you why. I tried to do that when I wanted to get rid of Norton Anti-virus and it totally screwed up my whole system. I had the black screen of death when I tried to load up the computer again. I didn't know what to do so I had to pay $150 or more to have someone fix my system again. All they could do was load my restore disks and I had to set everything up again. I really don't want to have to go through that again if I don't have to. I know you suggested using a registry back up program but I don't have any experience with that program and I can't be without my computer for weeks again if that doesn't work right for some reason. Why doesn't Lavasoft just put out a complete removal tool for AAW2007? Then all we would have to do is run it and it should remove all traces of 2007, like when I had to run my Nortan removal tool.

     

    I am not trying to be a pain but I don't have much confidence in my computer toubleshooting skills if I get the black or blue screen of death again. Let me know if you could find anything else to try or if maybe LS CalamityJane could help with this issue? Thanks


  7. Isaiah, what is your latest status. Do you still have AAW 2007 installed and is it working correctly at this stage? I will try and help you out of the hole you are in but may take a bit of patience.

     

    I also run XP Home but have SP3 installed. That will not make any difference but at least we will be talking the same language in XP.

     

    I will do some digging in the meantime as I have done this before with another poster but it has been archived on the forum. I will check my PC for any remnants I have kept. B)

     

    Pierre67,

    Currently my status is I am still using AAW2007. When I try a fresh reinstall it works ok. I have it working good now. But when I tried to uninstall it, the uninstaller that comes with 2007 doesn't work for me for some reason, and this is after I have already reinstalled the good clean version from a website I got it from. What is wierd is it will also make using the install file I have saved on my desktop, not install the program again properly. I had to go back to the website I got it from originally and then download and save it again over the old installation file on my desktop. It is a real pain in the rear and I don't know what to do. Thank you for any help you can give me.


  8. At least we discovered CCleaner is the culprit behind the mssing uninstaller. Many other people have had the same problem, so dont feel alone. I used to use one from glarysoft. It never removed the uninstaller, but it would remove other important files, so if I ran a quick restore it would fail.

    I hate that we cant get the 2008 going it does make a huge difference. i don't know if you read one my posts in another topic. I had like 70 infections with 2007 and then installed and ran 2008 and found over 200 and I deleted the other ones.

    I've pretty much exhausted all I can do for you without getting you into your system. I am glad your wise enough to take the time to read about that uninstaller and not just run it. Its hard we lesson we learn testing programs we think help us. Ive had to install my OS from the beginning many times messing with computer.

     

    Keep checking in I will put a link for some of LS staff to have a look.

     

    Sorry and Goodluck

     

    Txnnok,

    Thank you for your time. In this day and age it is good to see that their are still some people out there that are trying to help someone without dipping into their pockets first. I will continue to check in and see if anyone else has a solution. I would really like to use 2008 but if not, I have no problem using 2007 for now. I was wondering however if the new rookkit program was part of the free 2008? I hope so. Thanks


  9. OK. here is a link to Adaware 2007. use it to uninstall your copy now. http://www.pcworld.com/downloads/file/fid,...escription.html

    1.install 2007

    2.reuninstall it

    3.then download (save) 2008 to your desktop

    4.install under administrator rights

    then your done.

     

    There is nothing to work out with adaware 2008. Millions of people are using 2008 just fine with no problems. The small pecentage you see here are the ones that have a program intefering with the install or with the application while it is running.

    There is a reason you the uninstaller is not there. Are you running a registry cleaner such as CCleaner?

     

    If for some reason this doesn't work here is an uninstaller, let me warn you this very powerful tool and needs to be used wisely. Read the help files and all the information before you use it. You might think about uninstalling after you use it. I probably will edit this post in a day or two and take it out, so write it down if needed.

    http://www.pcworld.com/downloads/file/fid,...escription.html

     

    Goodluck,hope it works

     

    Txnnok,

    Thanks for the help but I am still having no luck. I did however download 2007 again successfully on my own yesterday and then tried to uninstall it from the program folder. It doesn't work. It uninstalls about half the files etc and then doesn't work right. So I have to reinstall 2007 again just to have something to use. I did that earlier and now the update button won't work. It shows an error message "SSL download failed" "Suggested Action: Run Webupdate". I don't know what this means or how to do it.

    Also I looked at your recommended free uninstall program and don't think I will be doing that. The reason is I am not a computer programmer and it seems like you could really mess up your CPU if you don't know what you are uninstalling. I have played with my registry in the past trying to remove unwanted programs and it turned out very badly. I don't want to do that again. The uninstaller with the 2007 program is faulty and does not work right. I think something should be said to the Lavasoft programmers so they can put out a complete program remover tool so everything gets removed that is supposed to be removed. I didn't write this program so I wouldn't know what really needs to be removed or not.

     

    PS I do have CCleaner and I have used it in the past, but not since I downloaded a new 2007.exe file and reinstalled the program. So to me this shouldn't be an issue, unless I am missing something here. Thanks for all the help.


  10. Hi all

     

    I had the same problem with un-installing 2007 and the same error messages as Isaiah posted, I have to go along with a corrupt uninstall file in 2007.

     

    Of course no one would know it was corrupted till one wanted to remove.

     

    I logged into the Lavasoft Support Center web site and downloaded 2007.

    Installed 2007 again and let it overwrite all files / same default path.

    Then the uninstall worked perfectly.

     

    Install 2008 – no problem.

     

    Best regards

     

    RalphMcD,

    I don't have a paid account so I can't log in to the support center only this free forum. Is there a way to get the old 2007 files without having a paid account? I don't see that you can even download 2007 anymore, anywhere on the lavasoft website. Thanks


  11. Hello,

     

    OS is XP Home Edition 2002 SP2

     

    I have used Ad-adware SE and now Ad-adware 2007 for about 2-3 years now and they both worked fine. I tried to install 2008 today and I got an error message. It wouldn't install 2008 and it wouldn't uninstall 2007. Now I can't even run 2007 at all. I am not sure what will happen when I restart my computer. Hopefully nothing too bad. Anyways I have screen shot images of the errors but it won't let me upload a word doc file. So I will just type in the messages here:

     

    "Error 1316. A network error occured while attempting to read from the file: C:\WINDOWS\Installer\WIS0E6AB9FC76C2431B9C066C1CFFFEA8EB_7_0_1_2.MSI"

     

    Then I get:

     

    "Internal Error 2753.AAWLic.exe"

     

    It then shuts down and I see "Installation ended prematurely because of an error"

     

    I have also tried to uninstall 2007 from windows add/remove programs and by trying to do it manually per someone's previous message about how to do it. The problem is I don't see the uninstall files that they mention to use. I did shut down the aawservice.exe like someone suggested but that didn't allow me to install 2008 either. I also downloaded a clean file from LS CalamityJane's reply to someone and saved it to the desktop to try it that way and it still didn't work.

     

    Actually I would like to put 2007 back on my computer until all these bugs get worked out of 2008 if that is possible. If anyone knows how to do that, please let me know. But if 2008 is working fine for others, I wouldl like to get it working for me as well. I would appreciate any help that someone could give me. Thanks