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      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

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LS CalamityJane

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LS CalamityJane last won the day on November 14 2016

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About LS CalamityJane

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    Former Lavasoft Staff
  • Birthday 01/01/1909

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  1. Open Hijackthis and choose to do a *system scan only* When it finishes, checkmark this one item in the list: [b]O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} - [/b] Then press the *fix checked* button. Close Hijackthis and restart your computer. Scan again with Ad-Aware and let me know if that fixes it? If not, please attach the Ad-Aware scan log if it is still alerting you.
  2. Just to confirm, Lavasoft Personal Firewall does not yet support the Windows 7 operating system. It IS compatible with the following: Operating Systems Windows 32- and 64-bit (Vista, XP, Server 2003), Windows 2000 (SP3 and above) System requirements are listed here: [url="http://www.lavasoft.com/products/lavasoft_personal_firewall.php?t=techspecs"]http://www.lavasoft.com/products/lavasoft_...php?t=techspecs[/url]
  3. Topic re-opened at the request of Member He's got a slow connection and has some trouble getting back in but he had some questions for you, Lt
  4. Ad-Aware 8.2.1 Released This morning the Ad-Aware 8.2.1 software update was released. This update includes: * Improved whitelisting for Ad-Watch In cases where Ad-Watch detects files or processes as being suspicious, but users want to run the software anyway, Ad-Watch now has improved whitelisting capabilities, allowing these users to make exceptions for these programs. * Ad-Watch Files turns itself off when incompatible software is found Incompabilities between the Ad-Watch Files module, introduced in 8.2, and similar functionality in other security software has caused some systems to freeze up. This functionality looks for incompatible software and deactivates the Ad-Watch Files module if it detects any on the user's computer.
  5. Hello donmon, Check your private messages (link at the top right of the forums here). I sent you the Support Team email address to contact. Please provide them with details of your purchase so they can get you into our database and provide assistance.
  6. Due to lack of feedback, this topic has been closed. If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic. Thank You !
  7. Sorry for the very late reply, as I did not receive notice from the Support Team that you needed this reviewed. Actually, there isn't any indication of infection there and if Ad-Aware shutting down prematurely is the only symptom and your other security programs haven't detected anything either, it is probably something other than infection causing the problem. Symantec software often has conflicts with our scanner. If you are still waiting on an answer from us here in the forum on infection review, get back with the Support Team and let them know, it doesn't appear to be a malware problem.
  8. That scan indicates no infection found It's not your machine causing it and I do suspect the email addresses have been faked to appear they are coming from you but are not. Your wife and brother might want to run a scan on the same site just to be sure isn't their machines, but I doubt it. I think some spammer just picked up your addresses somewhere and is using them to fake you out.
  9. I would recommend getting back to the Support Team in the Support Center since they may have some additional troubleshooting help or advice to assist. I think they just wanted to rule out infection as the cause since some malware does target our program and stop it from running. But I do not think that is the case here
  10. Hello, I've removed those email addresses because spammers do crawl the web and public forums such as this one collecting them. It's quite possible that the To and From addresses in emails you are questioning have been spoofed and do not indicate an infection. Email addresses are easily faked. Did you scan with an antivirus or use an online free AV scan to double check that your machine is clean? This is a free online AV scanner that will produce a log just to check. Don't let it fix anything after the scan, I just want to see the log it makes to review for you. Go here: [url="http://www.eset.com/onlinescan"]http://www.eset.com/onlinescan[/url] to run an online scannner from ESET.[list][b]Note:[/b] You will need to use [b]Internet explorer[/b] for this scan Tick the box next to [b]YES, I accept the Terms of Use.[/b] Click [b]Start[/b] When asked, allow the activex control to install Click [b]Start[/b] Make sure that the option [b]Remove found threats[/b] is unticked, and the option [b]Scan unwanted applications[/b] is checked Click [b]Scan[/b] Wait for the scan to finish Use [b]notepad[/b] to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt Copy and paste that log as a reply to this topic, and I'll be happy to review it for you to see if any further action is needed [/list]
  11. There is nothing showing indicative of an infection problem in that log, although Hijackthis doesn't scan the entire system or show all infection possibilities, unless you have some other signs or program indicating an infection, I would have to say it probably isn't an infection causing the scan to not complete. we have had numerous reports of version 8.2 similar problems on some systems, which are being looked into by our development team but a fix or solution has not yet been released. Check back with our Support Team for troubleshooting steps to take next and I will also let them know I do not think infection is the cause of the problem in this case.
  12. Blade81, Thanks for asking and taking this one. I've got it and we are working with the customer via the Support Center
  13. Wonderful! This is not an active infection. It is an item in your browser cache... a webpage you previously viewed that may have had an exploit in it but since no other infected active files were found this means your computer was not infected. To clear this item simply clear your browser cache. Alex from our Support team will get back in touch with you and should you need any further assistance, he will take it from there with you, one on one.
  14. Hello, there is nothing indicative of an infection on that log but I can't get a complete picture of what is running on your PC because you ran this tool while in Safe mode. It would be more complete if you could please scan with HijackThis in normal mode to produce a new log. I'll be happy to review it. I also need to see your Ad-Aware scan log. The name of this detection leads me to believe this is possibly a heuristic detection and if so, it could be that it may be a false positive. Your Ad-Aware scan log will show me what is being detected exactly and where. In Vista, your scan log would be located in the following location and would named with a date and time of the scan with .log extension: C:\ProgramData\Lavasoft\Ad-Aware\Logs\Scan_<date information>.log