LS CalamityJane

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Everything posted by LS CalamityJane

  1. Open Hijackthis and choose to do a *system scan only* When it finishes, checkmark this one item in the list: [b]O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} - [/b] Then press the *fix checked* button. Close Hijackthis and restart your computer. Scan again with Ad-Aware and let me know if that fixes it? If not, please attach the Ad-Aware scan log if it is still alerting you.
  2. Just to confirm, Lavasoft Personal Firewall does not yet support the Windows 7 operating system. It IS compatible with the following: Operating Systems Windows 32- and 64-bit (Vista, XP, Server 2003), Windows 2000 (SP3 and above) System requirements are listed here: [url=""][/url]
  3. Topic re-opened at the request of Member He's got a slow connection and has some trouble getting back in but he had some questions for you, Lt
  4. Ad-Aware 8.2.1 Released This morning the Ad-Aware 8.2.1 software update was released. This update includes: * Improved whitelisting for Ad-Watch In cases where Ad-Watch detects files or processes as being suspicious, but users want to run the software anyway, Ad-Watch now has improved whitelisting capabilities, allowing these users to make exceptions for these programs. * Ad-Watch Files turns itself off when incompatible software is found Incompabilities between the Ad-Watch Files module, introduced in 8.2, and similar functionality in other security software has caused some systems to freeze up. This functionality looks for incompatible software and deactivates the Ad-Watch Files module if it detects any on the user's computer.
  5. Hello donmon, Check your private messages (link at the top right of the forums here). I sent you the Support Team email address to contact. Please provide them with details of your purchase so they can get you into our database and provide assistance.
  6. Due to lack of feedback, this topic has been closed. If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic. Thank You !
  7. Sorry for the very late reply, as I did not receive notice from the Support Team that you needed this reviewed. Actually, there isn't any indication of infection there and if Ad-Aware shutting down prematurely is the only symptom and your other security programs haven't detected anything either, it is probably something other than infection causing the problem. Symantec software often has conflicts with our scanner. If you are still waiting on an answer from us here in the forum on infection review, get back with the Support Team and let them know, it doesn't appear to be a malware problem.
  8. That scan indicates no infection found It's not your machine causing it and I do suspect the email addresses have been faked to appear they are coming from you but are not. Your wife and brother might want to run a scan on the same site just to be sure isn't their machines, but I doubt it. I think some spammer just picked up your addresses somewhere and is using them to fake you out.
  9. I would recommend getting back to the Support Team in the Support Center since they may have some additional troubleshooting help or advice to assist. I think they just wanted to rule out infection as the cause since some malware does target our program and stop it from running. But I do not think that is the case here
  10. Hello, I've removed those email addresses because spammers do crawl the web and public forums such as this one collecting them. It's quite possible that the To and From addresses in emails you are questioning have been spoofed and do not indicate an infection. Email addresses are easily faked. Did you scan with an antivirus or use an online free AV scan to double check that your machine is clean? This is a free online AV scanner that will produce a log just to check. Don't let it fix anything after the scan, I just want to see the log it makes to review for you. Go here: [url=""][/url] to run an online scannner from ESET.[list][b]Note:[/b] You will need to use [b]Internet explorer[/b] for this scan Tick the box next to [b]YES, I accept the Terms of Use.[/b] Click [b]Start[/b] When asked, allow the activex control to install Click [b]Start[/b] Make sure that the option [b]Remove found threats[/b] is unticked, and the option [b]Scan unwanted applications[/b] is checked Click [b]Scan[/b] Wait for the scan to finish Use [b]notepad[/b] to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt Copy and paste that log as a reply to this topic, and I'll be happy to review it for you to see if any further action is needed [/list]
  11. There is nothing showing indicative of an infection problem in that log, although Hijackthis doesn't scan the entire system or show all infection possibilities, unless you have some other signs or program indicating an infection, I would have to say it probably isn't an infection causing the scan to not complete. we have had numerous reports of version 8.2 similar problems on some systems, which are being looked into by our development team but a fix or solution has not yet been released. Check back with our Support Team for troubleshooting steps to take next and I will also let them know I do not think infection is the cause of the problem in this case.
  12. Blade81, Thanks for asking and taking this one. I've got it and we are working with the customer via the Support Center
  13. Wonderful! This is not an active infection. It is an item in your browser cache... a webpage you previously viewed that may have had an exploit in it but since no other infected active files were found this means your computer was not infected. To clear this item simply clear your browser cache. Alex from our Support team will get back in touch with you and should you need any further assistance, he will take it from there with you, one on one.
  14. Hello, there is nothing indicative of an infection on that log but I can't get a complete picture of what is running on your PC because you ran this tool while in Safe mode. It would be more complete if you could please scan with HijackThis in normal mode to produce a new log. I'll be happy to review it. I also need to see your Ad-Aware scan log. The name of this detection leads me to believe this is possibly a heuristic detection and if so, it could be that it may be a false positive. Your Ad-Aware scan log will show me what is being detected exactly and where. In Vista, your scan log would be located in the following location and would named with a date and time of the scan with .log extension: C:\ProgramData\Lavasoft\Ad-Aware\Logs\Scan_<date information>.log
  15. There isn't anything really suspect in that log. Are there any other symptoms of infection other than Ad-Aware freezing on a scan? If not, if might be one of your other security programs blocking it? Did you try disabling temporarily your other security programs and see if that works?
  16. Hi all, This thread will be used to post details about software update information for our users of Ad-Aware 8.1. These are updates to your software program itself (different from definition updates) and often includes bug fixes and improvements. Since these are announcements only, this thread is read only. Should you have questions or need assistance with a particular update, please post a new topic in this forum and someone will be along to assist when possible.
  17. Doubleclick on the Hijackthis icon that should be on your desktop More importantly, did you do the free online AV scan? And the details of any symptoms you are seeing there?
  18. Thanks for posting the log, except there isn't any indicator there of any infection. What virus and what program is telling you this machine is infected? Have you tried running an online AV scan? This is a good free one and will make a log at the end that I can review. Go here: to run an online scannner from ESET. Note: You will need to use Internet explorer for this scan Tick the box next to YES, I accept the Terms of Use. Click Start When asked, allow the activex control to install Click Start Make sure that the option Remove found threats is ticked, and the option Scan unwanted applications is checked Click Scan Wait for the scan to finish Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt Copy and paste that log as a reply to this topic Could you also describe any symptoms of infection?
  19. The Hijackthis log didn't indicate there was any infection causing this. Did Ad-Aware say it detected a threat? Did any of your other security software find a threat? I'm not sure what is causing the runtime error, but have asked our Q&A team to have a look.
  20. There isn't any indication of an infection in that log. You've got some harmless leftover registry entries related to previously installed BHOs that you can remove Open Hijackthis and do a system scan only. When it finishes, place a checkmark next to the following entries and press the *fix checked* button: O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file) O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file) O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - (no file)
  21. This topic was split from another unrelated thread in the Ad-Aware 8.1 users forum. Moved to the False Positives forum. This false detection has since been resolved. See here:
  22. That log isn't telling much. Let's run this free tool please called ComboFix by sUBs. Download ComboFix from this location: Link 1 * IMPORTANT !!! Save ComboFix.exe to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes, to continue scanning for malware. When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply. Notes: 1.Do not mouse-click Combofix's window while it is running. That may cause it to stall. 2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser. 3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper. 4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine. Give it at least 20-30 minutes to finish if needed.
  23. Hi bliss007 I know our Malware Labs Team would love to resolve this for you and our other users, and if you could provide a bit more information on this false positive report, it would sure help them to investigate and fix it. If you could please follow the instructions here: Guide for posting false positives We'd really appreciate the extra input you can provide so we can track it down.
  24. Re-opening this topic. The HijackThis log did not show any signs of malware infection. See my reply to his log here: