SheehanHB

Volunteer Security Advisor
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Everything posted by SheehanHB

  1. Re YOUR question re: 2008 Ad-Aware free and NIS 2009 I will have to defer to the LavaSoft experts. I haven't any info re 2009 products - either LavaSoft or NIS and issues
  2. I know it sounds redundant - I do know that 2009 install will automatically remove 2008 versions but since you have the 2007 version I would get that version completely removed before the 2009 install which should also clean up any remnants as well. I have updated both from the 2007 and the 2008 versions to the 2009 on different computers with different versions of Windows and found that doing the cleanest install I could made for absolutely not one problem in the upgrades.
  3. It's been my experience that using the NRT after the routine uninstall thru ADD/Remove has resulted in no-hassle new installs.
  4. Run the NRT after you have uninstalled via Add/Remove. Yes, unplug yourself from the internet. Don't disable any NIS features before the uninstall. Let the uninstall and the NRT tools do that for you.
  5. Begin by disconnecting from the internet - You might want to copy your Symantec key to notepad before you start Remove 2007 VIA add/remove MAKE SURE that Windows Defender is disabled before you Remove via Add/Remove Reboot - Still offline Run REMOVAL tool. Reboot REMOVE Live Update via add/remove if still listed Reboot Run NRT again. Reboot Install NIS 2009 Use your OLD key when requested and THEN connect to the internet before validating. You'd be smart to get your Norton AC login info together just in case you need to access it after the new install. If you get stuck during this process - use another computer if possible and post back and I'll get you thru it. You shouldn't have any problems - the 2009 version is very user-friendly to install.
  6. Hi there ! Sorry it took so long to get back to you !! Can you tell me what steps you have taken so far and what other security apps are installed besides your Symantec products? This will help me get you thru this as cleanly as possible. Thanks ! -amy-
  7. I've asked for info from Symantec for you - hold tight
  8. Beginning with the 2006 versions upgrades to the newer products are free as long as you still have a current subscription. When the subscription expires you only need to renew the subscription and any upgrades to the product released during that 365 days are free. For example - If you had a 2006 version today you would have been able to upgrade in the past 365 days to the 2007 release, 3 version updates of that product and then the 2008 release. From this point forward you will only need to keep your subscription current each year and the new releases are included. As well, the licenses now allow the install on 3 computers per key.
  9. Get the RAM and have it installed where you buy it, I take it you're not in the US but most 'chain stores offer in-store install. It takes about a minute. Trust me, I did it on my first try years ago. You can order the Vaios from the SOnly Store in Costa Mesa CA and have it shipped. Great prices- have purchased 5 in past 6 months. Keep the desktop for your standby but keep it current. Today you need more RAM if you want to do projects, graphics, downloads etc all at the same time.
  10. :angry: SOny support should be able to verify the amount of ram that can be added to your model. I'll guess it'a another 512 module. They're dirt cheap and so easy to add to the Ram slotl. Be sure to buy the type of Ram module recommended for your version. I gto 512 ram for less than 30.00 at Fry's and 1024 sticks for close to 50 to add to 2 Sony Vaios not too long ago. Easy update. ABout the fan. Open up your tower and use one of those tools that blows out all the builtup dust and that should be preventive maintenance to extend the CPU fan. One tech I know told me long ago that the fans are generally cheapies that when they quit the uneducated user will just go out and buy a whole new system. Get one of those products that clean keyboards and use that to blow out the dust on the blades and any of the 'vents' that are sucking in the dust. You can always go and get your fan updated by a reputable computer shop or think about updating to a newer model and save the older model just to store info offline. Sony laptops with all the trimmings are going for 500.00 at the Sony store in South Coast Plaza. They allways have deals you wont find elsewhere. My computers are all on 24/7 most of them since 1994 and the worst that has happened is the fan replacement which BTW gave me a fan in there that was more like a jet engine than a CPU fan. It's still workin Upgrading your RAM and cleaning out the cobwebs should do wonders. -amy-
  11. First: The amount of disc space available according to disk defragmenter tells you that you have more than 1/2 the space left on your hard drive for use. NAV2008 uses significantly less resources than previous versions [especially 2003 - IMO it was the worst at using memory] Go to Control Panel Click System Icon There you should see the Processor info and the amount of RAM [memory] installed. You stated that your computer was about 4 years old I believe. I have a 2000 model Compaq desktop that once included NAV2003 and WinXP Pro with 512 of ram. It had no problems updating to newer NIS and NAV versions. I did however update the RAM to the max for that model to 1024 of RAM 2 years ago. The most reported problem with older computers occurs it seems due to CPU temps and cooling fans needing replacement or disk drive failure. This is why I suggested backing up your most important info to CD just in case one of those events occur. My Dec 1999 Compaq still does the job - although I have upgraded the fan twice in almost 8 years. -amy- :angry:
  12. System requirements NAV 2008 Windows® XP with Service Pack 2 Home/XP Pro/XP Media Center Edition Windows Vista™** Home/Home Premium/Ultimate/Business/Starter Edition 300MHz or faster processor 256MB of RAM 300 MB of available hard disk space Standard Web browser **Must meet minimum Windows Vista operating system requirements Platforms: Windows® XP Home/XP Pro/VISTA (Click here if you have an older version of Windows). Required for all installations CD-ROM or DVD drive Email scanning supported for POP3 and SMTP compatible email clients. Supported instant messenger clients AOL® – 4.7 to 5.9 Yahoo!® – 5.x and 6.x Microsoft® – 6.0 or higher Trillian™ – 3.1 or higher MORE: http://shop.symantecstore.com/store/symnah...00/pgm.12821000 -amy- :angry:
  13. When you're ready to upgrade next month we can go thru it step by step. My advice for now is to back up any important files on CD in the meantime - such as school related or email, not because I think you'll have a problem with the change, just for your piece of mind. -amy-
  14. Run the untinstaller in Add/Remove first. THEN go thru the steps in the NRT tool remover. That's the cleanup utility to remove all remnants and registry entries. -amy-
  15. Uninstalling Norton products on XP http://service1.symantec.com/Support/tsgen...;pkb=sharedtech Choose Norton 2003 product http://service1.symantec.com/SUPPORT/tsgen...;pkb=sharedtech Go to step 3 and choose XP OS - download NRT tool to desktop. HINT: Turn off AutoUpdating before you run the tool - It will be a lifesaver. We'll go to the best way to install the new NAV product after you follow all the instructions for removal and finish all the restarts.
  16. Complete instructions for NAV2003 removal will be posted soon for you. Sorry - first post got lost and I will have to pull the links again for you. Keep in mind that XP and NAV and Ad-Aware have vastly changed in the past 5 years and you'd be best to be up to date with all 3. IMO 2003 NAV was the worst to work with and had more problems than any other version I have ever used. Hold on and I'll get the links and hints all together for you. -amy-
  17. I forgot to add some important info about Norton 2008 editions that you may not be aware of. Norton 2008 products update Virus Definitions via Live Update a minimum of 3 times/day versus the once a week of 2003 Your 2008 product is licensed for use on THREE computers, not one. Your 2008 product [ as long as the sub is current] will be eligible for a free upgrade to the next releases such as 2009's that generally are released late summer early fall and your sub will be good for that product thru the remainder of the term of the old release [ie Dec 2008- 2009] Also the Symantec removal tool has been vastly improved and should you decide you do the upgrade I'll walk you thru it all to avoid any mishaps Keep in touch ! -amy-
  18. Best way to handle YOUR particular situation: Go to: https://www.suth.com/symantec/CreateOnlineCSTicket.asp Create a ticket with all the info requested You can either wait for them to call you OR schedule a time for them to call you if that's more convenient. Explain that you renewed the subscription when you meant to upgrade to the 2008 product. They should be able to transfer the renewal code for the upgraded product. It may cost 10.00 but I was ablet to avoid that charge when I explained the mistake. [i had this happen on an old desktop wtih NIS2003]. If you get no-where using this method, let me know and we can push it up a few notches. -amy-
  19. It may take more than a day to get the info together from my Symantec contacts on how best to get you upgraded to the 2008 product - in essence trading in the renewal for the 2003 product which only provides for virus definition updates. The 2003 PRODUCT is no longer updated - just the ability to update the definitions. I can promise you that removing the older version is not the hassle it was in the past and that the newer releases are remarkably 'lite' compared to the NAV of old and I am surprised that you were given the option to renew. I have used just about every Norton/Symantec product available since 1993 and I want to reassure you that you won't regret getting rid of 2003 . I would just like to get official advice on how we can make this transistion as uncomplicated as possible for you. The uninstall and the new install are painless- Let me see what we can do about getting the subscription transferred with the least amount of hassle. I'll get back to you asap -amy-
  20. Now I need to know if you renewed your sub online with the Symantec store. TAI
  21. Sorry it took so long to get back to you - Best way to me to give you the best answer to the NAV2003 version starts with a simple question - ??? When does your NAV2003 subscription expire??? -amy-
  22. Just to be sure on the Norton side of things - what Norton product and version is installed on this computer? From that info we can make sure all's right with your Norton install as well. -amy-
  23. Just to follow up - were you able to update your Norton subscription status ok? Please let me know if there are any lingering NAV problems. I'll be glad to assist. -amy-
  24. Symantec has now included detections for the following 4 files in the CERTIFIED definitions beginning Monday the 19th More info: Symantec detections now id ALL -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Monday, November 19, 2007 10:39 AM To: amysheehan AT dslr.net Subject: [CLOSING]: Symantec Security Response Automation: Tracking #9283020 This message is an automatically generated reply. This system is designed to analyze and process virus submissions into the Symantec Security Response and cannot accept correspondence or inquiries. Please contact your Technical Support representative if more detailed information about your submission is required. Do not reply to this message. Below is a status update on your virus submission: Date: November 19, 2007 Dear Amy, We have analyzed your submission. The following is a report of our findings for each file you have submitted: filename: Crack.exe.zip machine: AVCAutomation: result: See the developer notes filename: Crack.exe machine: AVCAutomation: result: This file is detected as Backdoor.IRC.Bot. »www.symantec.com/avcenter/venc/d···bot.html filename: Setup.exe.zip machine: AVCAutomation: result: See the developer notes filename: Setup.exe machine: AVCAutomation: result: This file is detected as Backdoor.IRC.Bot. »www.symantec.com/avcenter/venc/d···bot.html filename: svchost.exe.zip machine: AVCAutomation: result: See the developer notes filename: svchost.exe machine: AVCAutomation: result: This file is detected as Downloader. »www.symantec.com/avcenter/venc/d···der.html filename: winlogon.exe.zip machine: AVCAutomation: result: See the developer notes filename: winlogon.exe machine: AVCAutomation: result: This file is detected as Infostealer. »www.symantec.com/avcenter/venc/d···ler.html Developer notes: Crack.exe.zip is an infected container file of type ZIP Crack.exe is non-repairable threat. Please delete this file and replace it if necessary. Please follow the instruction at the end of this email message to install the latest available definitions. This file is contained by Crack.exe.zip Setup.exe.zip is an infected container file of type ZIP Setup.exe is non-repairable threat. Please delete this file and replace it if necessary. Please follow the instruction at the end of this email message to install the latest available definitions. This file is contained by Setup.exe.zip svchost.exe.zip is an infected container file of type ZIP svchost.exe is non-repairable threat. Please delete this file and replace it if necessary. Please follow the instruction at the end of this email message to install the latest available definitions. This file is contained by svchost.exe.zip winlogon.exe.zip is an infected container file of type ZIP winlogon.exe is non-repairable threat. Please delete this file and replace it if necessary. Please follow the instruction at the end of this email message to install the latest available definitions. This file is contained by winlogon.exe.zip The current definitions are capable of detecting this virus. Please update your definitions by clicking the "LiveUpdate" button in your NAV program. Should you have any questions about your submission, please contact your regional technical support from the Symantec website and give them the tracking number in the subject of this message. ----------------------------------------------------------------------- This message was generated by Symantec Security Response automation. >>>>>>>>>>> Please contact me if you find another file for submission or any additional help/ advice with this issue. Amy Sheehan