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About [email protected]

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  1. In July, I ordered Lavasoft Total Security...which never worked properly. Lavasoft offered to give me Adaware Pro 10.3 as a replacement, instructed me to uninstall Total Security, and sent a link for me to download 10.3...which I did. After installing 10.3, I noticed I still needed the activation code (registration code?) in order run the thing. I immediately contacted Lavasoft. I have been trying to get the activation code for the past three days. Yesterday, I was promised that the code would be sent today. But it is 2PM on 12 Nov, and I am still waiting for that code. This is Day Three. What kind of "support" is this?
  2. [quote name='CeciliaB' timestamp='1345067789' post='138056'] Hi Swisstoons, There is no special board for Total Security, since the forum is mainly a place where users of the free products can help each other. They can't get help from Lavasoft support, except for really big problems. All paying customers can use Lavasoft email support for free: [url="http://lavasoft.com/mylavasoft/support/supportcenter/contact_support"]http://lavasoft.com/...contact_support[/url] The phone support is handled by another company. Some general thoughts (I don't have any knowledge of the product): Have you tried to uninstall and install again? I think you had Total Security before 16 July. Is that correct? If yes: Why did you install the program again since it is still the same product version? Have you had other antivirus or similar programs installed recently? You wouldn't notice if there was a keylogger installed since it takes so little time to detect a key press. [/quote] When I renewed, the product would not install. So, I called phone number which purportedly was the Lavasoft phone number. I asked the technician, Patrick, on more than one occasion when he worked for Lavasoft (since he was trying to sell me other services) and he told me that he was. I regret having allowed him to remotely control my computer. Thanks you for that email link. I will contact them momentarily. I appreciate your help.
  3. I don't find a board here regarding Adaware Total Security which I renewed on 16 July. When it wouldn't install properly, I called the toll-free number and allowed the tech I spoke with to take control of my computer. After approximately an hour, during which time he tried to talk me into paying for services I did not want, the software was installed. Since then, however, my computer has been slower than ever. When I type, the text lags behind, leading me to believe I may have a key logger on my computer. The only thing the Total Security software has found over the past month is one cookie...which is never identified.. It finds nothing else...ever. I am completely dissatisfied with the product. My question for now is....where is the Total Security board?
  4. I recently renewed my Lavasoft Total Security. Today I received an email from "[email protected]" offering me an update to AdAware 10.2. First question: Is that email from a legitimate Lavasoft sender? Second question: If legitimate, I'm still a Total Security customer. Why would Lavasoft be offering a Total Security user an upgrade to Adaware 10.2?
  5. Problem: Many times during use, window momentarily disappears (screen shows desktop) and then returns 2 or 3 seconds later. OTL analysis results are below: OTL logfile created on: 7/2/2011 8:23:40 AM - Run 1 OTL by OldTimer - Version 3.2.25.0 Folder = C:\Users\Owner\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 1.75 Gb Total Physical Memory | 0.93 Gb Available Physical Memory | 53.37% Memory free 3.50 Gb Paging File | 2.21 Gb Available in Paging File | 63.11% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86) Drive C: | 454.18 Gb Total Space | 398.27 Gb Free Space | 87.69% Space Free | Partition Type: NTFS Drive D: | 11.48 Gb Total Space | 1.40 Gb Free Space | 12.23% Space Free | Partition Type: NTFS Drive E: | 583.12 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS Computer Name: OWNER-HP | User Name: Owner | Logged in as Administrator. Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days [color="#E56717"]========== Processes (SafeList) ==========[/color] PRC - C:\Users\Owner\Downloads\OTL.exe (OldTimer Tools) PRC - C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe (Lavasoft Limited) PRC - C:\Program Files (x86)\Lavasoft\Ad-Aware\Ad-Aware.exe (Lavasoft Limited) PRC - C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe (Lavasoft Limited) PRC - C:\Program Files (x86)\Mozilla Firefox\firefox.exe (Mozilla Corporation) PRC - C:\Program Files (x86)\Webroot\Washer\WasherSvc.exe (Webroot Software, Inc.) PRC - C:\Program Files (x86)\Webroot\Washer\wwDisp.exe (Webroot Software, Inc.) PRC - C:\Program Files (x86)\PDF Complete\pdfsvc.exe (PDF Complete Inc) PRC - C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe (Roxio) PRC - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe (Hewlett-Packard Company) PRC - C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe (Microsoft Corporation) PRC - C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe (Microsoft Corporation) PRC - C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe (Hewlett-Packard) [color="#E56717"]========== Modules (SafeList) ==========[/color] MOD - C:\Users\Owner\Downloads\OTL.exe (OldTimer Tools) MOD - C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll (Microsoft Corporation) [color="#E56717"]========== Win32 Services (SafeList) ==========[/color] SRV:[b]64bit:[/b] - (HPClientSvc) -- C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe (Hewlett-Packard Company) SRV:[b]64bit:[/b] - (HPAuto) -- C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe (Hewlett-Packard) SRV:[b]64bit:[/b] - (AMD External Events Utility) -- C:\Windows\SysNative\atiesrxx.exe (AMD) SRV:[b]64bit:[/b] - (WinDefend) -- C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation) SRV:[b]64bit:[/b] - (lxbl_device) -- C:\Windows\SysNative\lxblcoms.exe ( ) SRV - (Akamai) -- c:\Program Files (x86)\Common Files\Akamai\netsession_win_e477fed.dll () SRV - (Lavasoft Ad-Aware Service) -- C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe (Lavasoft Limited) SRV - (wwEngineSvc) -- C:\Program Files (x86)\Webroot\Washer\WasherSvc.exe (Webroot Software, Inc.) SRV - (pdfcDispatcher) -- C:\Program Files (x86)\PDF Complete\pdfsvc.exe (PDF Complete Inc) SRV - (RoxioNow Service) -- C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe (Roxio) SRV - (HPDrvMntSvc.exe) -- C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe (Hewlett-Packard Company) SRV - (GameConsoleService) -- C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe (WildTangent, Inc.) SRV - (NOBU) -- C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe (Symantec Corporation) SRV - (sftvsa) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe (Microsoft Corporation) SRV - (sftlist) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe (Microsoft Corporation) SRV - (clr_optimization_v4.0.30319_32) -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe (Microsoft Corporation) SRV - (clr_optimization_v2.0.50727_32) -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (Microsoft Corporation) SRV - (lxbl_device) -- C:\Windows\SysWow64\lxblcoms.exe ( ) [color="#E56717"]========== Driver Services (SafeList) ==========[/color] DRV:[b]64bit:[/b] - (SBRE) -- C:\Windows\SysNative\drivers\SBREDrv.sys (Sunbelt Software) DRV:[b]64bit:[/b] - (sbapifs) -- C:\Windows\SysNative\drivers\sbapifs.sys (Sunbelt Software) DRV:[b]64bit:[/b] - (Lbd) -- C:\Windows\SysNative\drivers\Lbd.sys (Lavasoft AB) DRV:[b]64bit:[/b] - (VBoxNetAdp) -- C:\Windows\SysNative\drivers\VBoxNetAdp.sys (Oracle Corporation) DRV:[b]64bit:[/b] - (amdsata) -- C:\Windows\SysNative\drivers\amdsata.sys (Advanced Micro Devices) DRV:[b]64bit:[/b] - (amdxata) -- C:\Windows\SysNative\drivers\amdxata.sys (Advanced Micro Devices) DRV:[b]64bit:[/b] - (HpSAMD) -- C:\Windows\SysNative\drivers\HpSAMD.sys (Hewlett-Packard Company) DRV:[b]64bit:[/b] - (TsUsbFlt) -- C:\Windows\SysNative\drivers\TsUsbFlt.sys (Microsoft Corporation) DRV:[b]64bit:[/b] - (RTL8167) -- C:\Windows\SysNative\drivers\Rt64win7.sys (Realtek ) DRV:[b]64bit:[/b] - (amd_sata) -- C:\Windows\SysNative\drivers\amd_sata.sys (Advanced Micro Devices) DRV:[b]64bit:[/b] - (amd_xata) -- C:\Windows\SysNative\drivers\amd_xata.sys (Advanced Micro Devices) DRV:[b]64bit:[/b] - (amdkmdag) -- C:\Windows\SysNative\drivers\atikmdag.sys (ATI Technologies Inc.) DRV:[b]64bit:[/b] - (amdkmdap) -- C:\Windows\SysNative\drivers\atikmpag.sys (Advanced Micro Devices, Inc.) DRV:[b]64bit:[/b] - (Sftvol) -- C:\Windows\SysNative\drivers\Sftvollh.sys (Microsoft Corporation) DRV:[b]64bit:[/b] - (Sftplay) -- C:\Windows\SysNative\drivers\Sftplaylh.sys (Microsoft Corporation) DRV:[b]64bit:[/b] - (Sftredir) -- C:\Windows\SysNative\drivers\Sftredirlh.sys (Microsoft Corporation) DRV:[b]64bit:[/b] - (Sftfs) -- C:\Windows\SysNative\drivers\Sftfslh.sys (Microsoft Corporation) DRV:[b]64bit:[/b] - (AtiPcie) AMD PCI Express (3GIO) -- C:\Windows\SysNative\drivers\AtiPcie64.sys (Advanced Micro Devices Inc.) DRV:[b]64bit:[/b] - (CpqDfw) -- C:\Windows\SysNative\drivers\cpqdfw.sys () DRV:[b]64bit:[/b] - (usbfilter) -- C:\Windows\SysNative\drivers\usbfilter.sys (Advanced Micro Devices) DRV:[b]64bit:[/b] - (amdsbs) -- C:\Windows\SysNative\drivers\amdsbs.sys (AMD Technologies Inc.) DRV:[b]64bit:[/b] - (LSI_SAS2) -- C:\Windows\SysNative\drivers\lsi_sas2.sys (LSI Corporation) DRV:[b]64bit:[/b] - (stexstor) -- C:\Windows\SysNative\drivers\stexstor.sys (Promise Technology) DRV:[b]64bit:[/b] - (Ntfs) -- C:\Windows\SysNative\wbem\ntfs.mof () DRV:[b]64bit:[/b] - (ebdrv) -- C:\Windows\SysNative\drivers\evbda.sys (Broadcom Corporation) DRV:[b]64bit:[/b] - (b06bdrv) -- C:\Windows\SysNative\drivers\bxvbda.sys (Broadcom Corporation) DRV:[b]64bit:[/b] - (b57nd60a) -- C:\Windows\SysNative\drivers\b57nd60a.sys (Broadcom Corporation) DRV:[b]64bit:[/b] - (hcw85cir) -- C:\Windows\SysNative\drivers\hcw85cir.sys (Hauppauge Computer Works, Inc.) DRV - (Lavasoft Kernexplorer) -- C:\Program Files (x86)\Lavasoft\Ad-Aware\kernexplorer64.sys () [color="#E56717"]========== Standard Registry (SafeList) ==========[/color] [color="#E56717"]========== Internet Explorer ==========[/color] IE:[b]64bit:[/b] - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = [url="http://g.msn.com/CQDSK/1"]http://g.msn.com/CQDSK/1[/url] IE:[b]64bit:[/b] - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = [url="http://g.msn.com/CQDSK/1"]http://g.msn.com/CQDSK/1[/url] IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = [url="http://g.msn.com/CQDSK/1"]http://g.msn.com/CQDSK/1[/url] IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = [url="http://g.msn.com/CQDSK/1"]http://g.msn.com/CQDSK/1[/url] IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = [url="http://g.msn.com/CQDSK/1"]http://g.msn.com/CQDSK/1[/url] IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Search_URL = [url="http://www.google.com/ie"]http://www.google.com/ie[/url] IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = [url="http://g.msn.com/CQDSK/1"]http://g.msn.com/CQDSK/1[/url] IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Search,Default_Search_URL = [url="http://www.google.com/ie"]http://www.google.com/ie[/url] IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0 [color="#E56717"]========== FireFox ==========[/color] FF - prefs.js..browser.search.selectedEngine: "Search the Web" FF - prefs.js..browser.search.useDBForOrder: true FF - prefs.js..network.proxy.type: 0 FF - HKLM\software\mozilla\Firefox\Extensions\\[email protected]: C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\Firefox [2011/04/05 05:43:21 | 000,000,000 | ---D | M] FF - HKLM\software\mozilla\Firefox\Extensions\\{27182e60-b5f3-411c-b545-b44205977502}: C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\firefoxextension\SearchHelperExtension\ [2011/04/05 05:43:24 | 000,000,000 | ---D | M] FF - HKLM\software\mozilla\Firefox\Extensions\\{3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}: C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DMExtension\ [2011/04/05 05:43:27 | 000,000,000 | ---D | M] FF - HKLM\software\mozilla\Mozilla Firefox 5.0\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2011/06/22 22:34:40 | 000,000,000 | ---D | M] FF - HKLM\software\mozilla\Mozilla Firefox 5.0\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2011/05/02 20:53:21 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Owner\AppData\Roaming\Mozilla\Extensions [2011/06/22 17:32:01 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\4grnq6ar.default\extensions [2011/05/08 19:55:09 | 000,001,716 | ---- | M] () -- C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\4grnq6ar.default\searchplugins\search-the-web.xml [2011/05/02 20:52:54 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\extensions File not found (No name found) -- () (No name found) -- C:\USERS\OWNER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\4GRNQ6AR.DEFAULT\EXTENSIONS\{AE93811A-5C9A-4D34-8462-F7B864FC4696}.XPI () (No name found) -- C:\USERS\OWNER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\4GRNQ6AR.DEFAULT\EXTENSIONS\{D57C9FF1-6389-48FC-B770-F78BD89B6E8A}.XPI () (No name found) -- C:\USERS\OWNER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\4GRNQ6AR.DEFAULT\EXTENSIONS\{E4A8A97B-F2ED-450B-B12D-EE082BA24781}.XPI () (No name found) -- C:\USERS\OWNER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\4GRNQ6AR.DEFAULT\EXTENSIONS\[email protected] () (No name found) -- C:\USERS\OWNER\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\4GRNQ6AR.DEFAULT\EXTENSIONS\[email protected] [2011/06/22 22:34:39 | 000,142,296 | ---- | M] (Mozilla Foundation) -- C:\Program Files (x86)\mozilla firefox\components\browsercomps.dll [2010/01/01 04:00:00 | 000,002,252 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\bing.xml O1 HOSTS File: ([2011/05/24 07:23:29 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts O2 - BHO: (Bing Bar BHO) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll (Microsoft Corporation) O3 - HKLM\..\Toolbar: (@C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100) - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll (Microsoft Corporation) O4:[b]64bit:[/b] - HKLM..\Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe (Hewlett-Packard) O4 - HKLM..\Run: [StartCCC] c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe (Advanced Micro Devices, Inc.) O4 - HKCU..\Run: [Window Washer] C:\Program Files (x86)\Webroot\Washer\wwDisp.exe (Webroot Software, Inc.) O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1 O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1 O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5 O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3 O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDesktopCleanupWizard = 1 O9 - Extra Button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - File not found O13 - gopher Prefix: missing O13 - gopher Prefix: missing O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.0.1 192.168.0.1 O18:[b]64bit:[/b] - Protocol\Handler\livecall {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Handler\msnim {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Handler\wlmailhtml {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - Reg Error: Key error. File not found O18:[b]64bit:[/b] - Protocol\Handler\wlpg {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - Reg Error: Key error. File not found O20:[b]64bit:[/b] - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation) O20:[b]64bit:[/b] - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\SysNative\SystemPropertiesPerformance.exe (Microsoft Corporation) O20:[b]64bit:[/b] - HKLM Winlogon: VMApplet - (/pagefile) - File not found O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation) O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found O21:[b]64bit:[/b] - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found. O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found. O30:[b]64bit:[/b] - LSA: Authentication Packages - (ows\w) - File not found O30 - LSA: Authentication Packages - (ows\w) - File not found O30:[b]64bit:[/b] - LSA: Security Packages - (椀渀搀漀眀猀) - File not found O30:[b]64bit:[/b] - LSA: Security Packages - (ᘀ堀㄀) - File not found O30 - LSA: Security Packages - (椀渀搀漀眀猀) - File not found O30 - LSA: Security Packages - (ᘀ堀㄀) - File not found O32 - HKLM CDRom: AutoRun - 1 O32 - AutoRun File - [2001/10/02 06:13:06 | 000,299,008 | R--- | M] () - E:\Autorun.exe -- [ CDFS ] O32 - AutoRun File - [2001/09/12 12:18:08 | 000,000,040 | R--- | M] () - E:\autorun.inf -- [ CDFS ] O32 - AutoRun File - [2001/08/30 13:55:46 | 000,189,819 | R--- | M] () - E:\autorun.pcx -- [ CDFS ] O33 - MountPoints2\{b0a96fcb-5f77-11e0-b580-806e6f6e6963}\Shell - "" = AutoRun O33 - MountPoints2\{b0a96fcb-5f77-11e0-b580-806e6f6e6963}\Shell\AutoRun\command - "" = E:\Autorun.exe -- [2001/10/02 06:13:06 | 000,299,008 | R--- | M] () O34 - HKLM BootExecute: (autocheck autochk *) - File not found O34 - HKLM BootExecute: (lsdelete) - File not found O35:[b]64bit:[/b] - HKLM\..comfile [open] -- "%1" %* O35:[b]64bit:[/b] - HKLM\..exefile [open] -- "%1" %* O35 - HKLM\..comfile [open] -- "%1" %* O35 - HKLM\..exefile [open] -- "%1" %* O37:[b]64bit:[/b] - HKLM\...com [@ = comfile] -- "%1" %* O37:[b]64bit:[/b] - HKLM\...exe [@ = exefile] -- "%1" %* O37 - HKLM\...com [@ = comfile] -- "%1" %* O37 - HKLM\...exe [@ = exefile] -- "%1" %* [color="#E56717"]========== Files/Folders - Created Within 30 Days ==========[/color] [2011/06/30 06:48:41 | 000,252,928 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\drvinst.exe [2011/06/30 06:48:41 | 000,044,544 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\devrtl.dll [2011/06/30 06:48:39 | 002,315,776 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\tquery.dll [2011/06/30 06:48:39 | 002,223,616 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\mssrch.dll [2011/06/30 06:48:38 | 001,549,312 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\tquery.dll [2011/06/30 06:48:38 | 001,401,344 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\mssrch.dll [2011/06/30 06:48:38 | 000,778,752 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\mssvp.dll [2011/06/30 06:48:38 | 000,491,520 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\mssph.dll [2011/06/30 06:48:38 | 000,337,408 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\mssph.dll [2011/06/30 06:48:38 | 000,288,256 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\mssphtb.dll [2011/06/30 06:48:38 | 000,249,856 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\SearchProtocolHost.exe [2011/06/30 06:48:38 | 000,113,664 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\SearchFilterHost.exe [2011/06/30 06:48:37 | 000,666,624 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\mssvp.dll [2011/06/30 06:48:37 | 000,197,120 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\mssphtb.dll [2011/06/30 06:48:37 | 000,075,264 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\msscntrs.dll [2011/06/30 06:48:37 | 000,059,392 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\msscntrs.dll [2011/06/15 22:47:38 | 000,096,256 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\mshtmled.dll [2011/06/15 22:47:37 | 000,072,704 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\mshtmled.dll [2011/06/15 22:47:35 | 000,248,320 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ieui.dll [2011/06/15 22:47:35 | 000,176,640 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ieui.dll [2011/06/15 22:47:34 | 002,303,488 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\jscript9.dll [2011/06/15 22:47:34 | 001,797,632 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\jscript9.dll [2011/06/15 22:47:33 | 000,818,176 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\jscript.dll [2011/06/15 22:47:33 | 000,716,800 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\jscript.dll [2011/06/15 16:12:04 | 000,861,696 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\oleaut32.dll [2011/06/15 16:02:47 | 000,000,000 | ---D | C] -- C:\Users\Owner\AppData\Local\Microsoft Corporation [2011/06/15 15:54:56 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Microsoft Windows 7 Upgrade Advisor [2011/06/15 15:53:05 | 000,193,024 | ---- | C] (CANON INC.) -- C:\Windows\SysNative\CNQL1213.DLL [2011/06/15 15:53:05 | 000,064,512 | ---- | C] (CANON INC.) -- C:\Windows\SysNative\CNQU110.DLL [2011/05/03 08:17:54 | 000,413,696 | ---- | C] ( ) -- C:\Windows\SysWow64\lxblinpa.dll [2011/05/03 08:17:54 | 000,397,312 | ---- | C] ( ) -- C:\Windows\SysWow64\lxbliesc.dll [2011/05/03 08:17:53 | 001,224,704 | ---- | C] ( ) -- C:\Windows\SysWow64\lxblserv.dll [2011/05/03 08:17:53 | 000,995,328 | ---- | C] ( ) -- C:\Windows\SysWow64\lxblusb1.dll [2011/05/03 08:17:53 | 000,643,072 | ---- | C] ( ) -- C:\Windows\SysWow64\lxblpmui.dll [2011/05/03 08:17:53 | 000,163,840 | ---- | C] ( ) -- C:\Windows\SysWow64\lxblprox.dll [2011/05/03 08:17:52 | 000,696,320 | ---- | C] ( ) -- C:\Windows\SysWow64\lxblhbn3.dll [2011/05/03 08:17:52 | 000,684,032 | ---- | C] ( ) -- C:\Windows\SysWow64\lxblcomc.dll [2011/05/03 08:17:52 | 000,585,728 | ---- | C] ( ) -- C:\Windows\SysWow64\lxbllmpm.dll [2011/05/03 08:17:52 | 000,537,520 | ---- | C] ( ) -- C:\Windows\SysWow64\lxblcoms.exe [2011/05/03 08:17:52 | 000,421,888 | ---- | C] ( ) -- C:\Windows\SysWow64\lxblcomm.dll [2011/05/03 08:17:52 | 000,385,968 | ---- | C] ( ) -- C:\Windows\SysWow64\lxblih.exe [2011/05/03 08:17:52 | 000,381,872 | ---- | C] ( ) -- C:\Windows\SysWow64\lxblcfg.exe [2011/05/03 08:17:52 | 000,181,168 | ---- | C] ( ) -- C:\Windows\SysWow64\lxblppls.exe [2011/05/03 08:17:52 | 000,094,208 | ---- | C] ( ) -- C:\Windows\SysWow64\lxblpplc.dll [color="#E56717"]========== Files - Modified Within 30 Days ==========[/color] [2011/07/02 06:16:28 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat [2011/07/01 15:30:40 | 000,000,064 | ---- | M] () -- C:\Windows\SysWow64\rp_stats.dat [2011/07/01 15:30:40 | 000,000,044 | ---- | M] () -- C:\Windows\SysWow64\rp_rules.dat [2011/07/01 09:49:52 | 000,015,792 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0 [2011/07/01 09:49:52 | 000,015,792 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0 [2011/07/01 09:46:43 | 000,727,182 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI [2011/07/01 09:46:43 | 000,624,384 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat [2011/07/01 09:46:43 | 000,106,502 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat [2011/07/01 09:41:28 | 000,285,448 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT [2011/07/01 09:40:56 | 1408,720,896 | -HS- | M] () -- C:\hiberfil.sys [2011/06/29 06:08:54 | 000,000,332 | ---- | M] () -- C:\Windows\tasks\HPCeeScheduleForOwner.job [2011/06/28 15:30:55 | 000,055,384 | ---- | M] (Sunbelt Software) -- C:\Windows\SysNative\drivers\SBREDrv.sys [2011/06/28 15:30:36 | 000,072,280 | ---- | M] (Sunbelt Software) -- C:\Windows\SysNative\drivers\sbapifs.sys [2011/06/23 13:42:33 | 000,000,713 | ---- | M] () -- C:\Users\Public\Documents\ACU POINTS FOR APNEA PLUS SOME GEN EAR PTS.rtf [2011/06/21 17:39:29 | 000,000,323 | ---- | M] () -- C:\Users\Public\Documents\zazzle gardener gift tags.rtf [2011/06/21 06:25:24 | 000,404,640 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl [2011/06/15 16:31:34 | 000,041,501 | ---- | M] () -- C:\Users\Public\Documents\windows 7 upgrade advisor report.mht [2011/06/15 15:54:57 | 000,002,117 | ---- | M] () -- C:\Users\Public\Desktop\Windows 7 Upgrade Advisor.lnk [2011/06/08 19:49:46 | 000,001,053 | ---- | M] () -- C:\Users\Public\Documents\BIZ CARDS KEYWORDS FOR SQUIDOO.rtf [2011/06/06 16:14:16 | 000,001,040 | ---- | M] () -- C:\Users\Public\Documents\complaint to at&t.rtf [color="#E56717"]========== Files Created - No Company Name ==========[/color] [2011/06/23 13:42:33 | 000,000,713 | ---- | C] () -- C:\Users\Public\Documents\ACU POINTS FOR APNEA PLUS SOME GEN EAR PTS.rtf [2011/06/21 17:39:29 | 000,000,323 | ---- | C] () -- C:\Users\Public\Documents\zazzle gardener gift tags.rtf [2011/06/15 16:31:33 | 000,041,501 | ---- | C] () -- C:\Users\Public\Documents\windows 7 upgrade advisor report.mht [2011/06/15 15:54:57 | 000,002,129 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows 7 Upgrade Advisor.lnk [2011/06/15 15:54:57 | 000,002,117 | ---- | C] () -- C:\Users\Public\Desktop\Windows 7 Upgrade Advisor.lnk [2011/06/08 19:49:46 | 000,001,053 | ---- | C] () -- C:\Users\Public\Documents\BIZ CARDS KEYWORDS FOR SQUIDOO.rtf [2011/06/06 16:14:15 | 000,001,040 | ---- | C] () -- C:\Users\Public\Documents\complaint to at&t.rtf [2011/05/26 15:30:49 | 000,000,064 | ---- | C] () -- C:\Windows\SysWow64\rp_stats.dat [2011/05/26 15:30:49 | 000,000,044 | ---- | C] () -- C:\Windows\SysWow64\rp_rules.dat [2011/05/24 21:21:13 | 000,000,000 | ---- | C] () -- C:\Windows\PowerReg.dat [2011/05/22 09:20:06 | 000,000,600 | ---- | C] () -- C:\Users\Owner\AppData\Local\PUTTY.RND [2011/05/03 11:33:17 | 000,000,017 | ---- | C] () -- C:\Windows\SysWow64\shortcut_ex.dat [2011/05/03 10:44:04 | 000,743,066 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI [2011/05/03 08:17:54 | 000,385,024 | ---- | C] () -- C:\Windows\SysWow64\lxblcomx.dll [2011/05/03 08:17:54 | 000,274,432 | ---- | C] () -- C:\Windows\SysWow64\LXBLinst.dll [2011/05/02 22:56:21 | 000,000,315 | ---- | C] () -- C:\Windows\EReg192.dat [2011/04/05 06:07:37 | 000,002,110 | ---- | C] () -- C:\Windows\SysWow64\atipblag.dat [2011/04/05 05:10:35 | 000,000,000 | ---- | C] () -- C:\Windows\ativpsrm.bin [2010/09/21 13:30:44 | 000,007,736 | ---- | C] () -- C:\Windows\hpDSTRES.DLL [2009/07/14 01:38:36 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat [2009/07/13 22:35:51 | 000,000,741 | ---- | C] () -- C:\Windows\SysWow64\NOISE.DAT [2009/07/13 22:34:42 | 000,215,943 | ---- | C] () -- C:\Windows\SysWow64\dssec.dat [2009/07/13 20:10:29 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin [2009/07/13 19:42:10 | 000,064,000 | ---- | C] () -- C:\Windows\SysWow64\BWContextHandler.dll [2009/07/13 17:03:59 | 000,364,544 | ---- | C] () -- C:\Windows\SysWow64\msjetoledb40.dll [2009/06/10 17:26:10 | 000,673,088 | ---- | C] () -- C:\Windows\SysWow64\mlang.dat [color="#E56717"]========== LOP Check ==========[/color] [2011/05/02 09:52:44 | 000,000,000 | ---D | M] -- C:\Users\Owner\AppData\Roaming\PictureMover [2011/06/28 19:17:57 | 000,000,000 | ---D | M] -- C:\Users\Owner\AppData\Roaming\SoftGrid Client [2011/05/03 10:45:13 | 000,000,000 | ---D | M] -- C:\Users\Owner\AppData\Roaming\TP [2009/07/14 01:08:49 | 000,025,062 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT [color="#E56717"]========== Purity Check ==========[/color] < End of report > OTL Extras logfile created on: 7/2/2011 8:23:40 AM - Run 1 OTL by OldTimer - Version 3.2.25.0 Folder = C:\Users\Owner\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 1.75 Gb Total Physical Memory | 0.93 Gb Available Physical Memory | 53.37% Memory free 3.50 Gb Paging File | 2.21 Gb Available in Paging File | 63.11% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86) Drive C: | 454.18 Gb Total Space | 398.27 Gb Free Space | 87.69% Space Free | Partition Type: NTFS Drive D: | 11.48 Gb Total Space | 1.40 Gb Free Space | 12.23% Space Free | Partition Type: NTFS Drive E: | 583.12 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS Computer Name: OWNER-HP | User Name: Owner | Logged in as Administrator. Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days [color="#E56717"]========== Extra Registry (SafeList) ==========[/color] [color="#E56717"]========== File Associations ==========[/color] [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>] .url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation) [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>] .cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation) [HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>] .html [@ = FirefoxHTML] -- C:\Program Files (x86)\Mozilla Firefox\firefox.exe (Mozilla Corporation) [color="#E56717"]========== Shell Spawning ==========[/color] [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command] batfile [open] -- "%1" %* File not found cmdfile [open] -- "%1" %* File not found comfile [open] -- "%1" %* File not found exefile [open] -- "%1" %* File not found helpfile [open] -- Reg Error: Key error. htmlfile [edit] -- Reg Error: Key error. htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1" File not found inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation) InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation) InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation) piffile [open] -- "%1" %* File not found regfile [merge] -- Reg Error: Key error. scrfile [config] -- "%1" File not found scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l File not found scrfile [open] -- "%1" /S File not found txtfile [edit] -- Reg Error: Key error. Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 File not found Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation) Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [explore] -- Reg Error: Value error. Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command] batfile [open] -- "%1" %* cmdfile [open] -- "%1" %* comfile [open] -- "%1" %* cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation) exefile [open] -- "%1" %* helpfile [open] -- Reg Error: Key error. htmlfile [edit] -- Reg Error: Key error. htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1" inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation) piffile [open] -- "%1" %* regfile [merge] -- Reg Error: Key error. scrfile [config] -- "%1" scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l scrfile [open] -- "%1" /S txtfile [edit] -- Reg Error: Key error. Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation) Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) Folder [explore] -- Reg Error: Value error. Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation) [color="#E56717"]========== Security Center Settings ==========[/color] [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center] "cval" = 1 [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring] [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc] "VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data] "AntiVirusOverride" = 0 "AntiSpywareOverride" = 0 "FirewallOverride" = 0 [b]64bit:[/b] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc] [color="#E56717"]========== Firewall Settings ==========[/color] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile] "DisableNotifications" = 0 "EnableFirewall" = 1 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile] "DisableNotifications" = 0 "EnableFirewall" = 1 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile] "DisableNotifications" = 0 "EnableFirewall" = 1 [color="#E56717"]========== Authorized Applications List ==========[/color] [color="#E56717"]========== HKEY_LOCAL_MACHINE Uninstall List ==========[/color] 64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] "{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64) "{1B8ABA62-74F0-47ED-B18C-A43128E591B8}" = Windows Live ID Sign-in Assistant "{2856A1C2-70C5-4EC3-AFF7-E5B51E5530A2}" = HP Client Services "{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 "{5EB6F3CB-46F4-451F-A028-7F6D8D35D7D0}" = Windows Live Language Selector "{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 "{7C7A5A92-046C-A38C-AE0F-8F9CCA0F67A8}" = ATI Catalyst Install Manager "{8220EEFE-38CD-377E-8595-13398D740ACE}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 "{90140000-006D-0409-1000-0000000FF1CE}" = Microsoft Office Click-to-Run 2010 "{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting "{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}" = Microsoft Visual C++ 2005 Redistributable (x64) "{B6E3757B-5E77-3915-866A-CCFC4B8D194C}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 "{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}" = PlayReady PC Runtime amd64 "{CC4D56B7-6F18-470B-8734-ABCD75BCF4F1}" = HP Auto "{D79A02E9-6713-4335-9668-AAC7474C0C0E}" = HP Vision Hardware Diagnostics "{DA54F80E-261C-41A2-A855-549A144F2F59}" = Windows Live MIME IFilter "{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}" = Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 "{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile "{FD9560A8-CB02-1F28-CB9C-487244A28A8B}" = ccc-utility64 "Lexmark Z700-P700 Series" = Lexmark Z700-P700 Series "Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] "{0655C185-FD48-5EBA-484A-CD530291F44D}" = CCC Help Hungarian "{07FA4960-B038-49EB-891B-9F95930AA544}" = HP Customer Experience Enhancements "{08234a0d-cf39-4dca-99f0-0c5cb496da81}" = Bing Bar "{0AD84416-63A4-4CF3-BDDF-8FA866711FB0}" = Civilization III "{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer "{0BF71387-5AFD-F71B-7353-3AEBD3E8F5F3}" = Catalyst Control Center Graphics Full Existing "{0E1C256F-6B90-E5A5-F62E-5DAE1AEAE294}" = ccc-core-static "{0EDEB615-1A60-425E-8306-0E10519C7B55}" = RoxioNow Player "{120262A6-7A4B-4889-AE85-F5E5688D3683}" = HP MovieStore "{196BB40D-1578-3D01-B289-BEFC77A11A1E}" = Microsoft Visual C++ 2010 x86 Redistributable - 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x86 9.0.30729.17 "{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 "{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail "{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR "{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer "{A7CEA571-43AC-95FE-4F08-22C401FC2824}" = CCC Help Japanese "{A826CCC4-C0BA-97B4-F1DB-E68CD45D1133}" = CCC Help Danish "{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common "{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer "{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer "{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}" = Windows 7 Upgrade Advisor "{AC9A3F48-8936-40CD-A0B2-7CFA76906143}" = Catalyst Control Center Graphics Full New "{AE856388-AFAD-4753-81DF-D96B19D0A17C}" = Compaq Setup Manager "{B1A4A13D-4665-4ED3-9DFE-F845725FBBD8}" = HP Support Assistant "{B68D391C-32C6-798E-C78F-83C1797B162A}" = CCC Help Swedish "{B8AC1A89-FFD1-4F97-8051-E505A160F562}" = HP Odometer "{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = LabelPrint "{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail "{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector "{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}" = PlayReady PC Runtime x86 "{CD95F661-A5C4-44F5-A6AA-ECDD91C240BB}" = WinZip 14.0 "{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform "{D0B44725-3666-492D-BEF6-587A14BD9BD9}" = MSVCRT_amd64 "{D36DD326-7280-11D8-97C8-000129760CBE}" = PhotoNow! "{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common "{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform "{DC47D46D-8874-D83A-6612-9DA3175861B2}" = CCC Help Korean "{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources "{DE77FE3F-A33D-499A-87AD-5FC406617B40}" = HP Update "{DF09BCD9-3556-77A6-8984-1CA95F8E1078}" = CCC Help Portuguese "{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10 "{E0DE2996-A443-5FEA-30B7-9395E0F3A7CC}" = CCC Help Chinese Traditional "{E3E71D07-CD27-46CB-8448-16D4FB29AA13}" = Microsoft WSE 3.0 Runtime "{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger "{EDFA892D-594D-C921-35FF-B6E5CFD2487C}" = CCC Help Dutch "{EE6097DD-05F4-4178-9719-D3170BF098E8}" = Apple Application Support "{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU] "{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver "{F56BBEB1-E982-0A07-0004-1CBC8E5B534E}" = CCC Help Turkish "{F600ED39-BA0C-A127-EAB7-057DF0A327E0}" = CCC Help Norwegian "{F84B7A2F-2328-A610-89F6-2CC78CF00FFE}" = Catalyst Control Center Graphics Light "{FD7F0DB8-0E96-4D64-AD4D-9B5A936AF2A8}" = LightScribe System Software "{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials "{FFB768E4-E427-4553-BC36-A11F5E62A94D}" = Adobe Flash Player 10 ActiveX "Adobe AIR" = Adobe AIR "Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin "Adobe Photoshop 7.0" = Adobe Photoshop 7.0 "Akamai" = Akamai NetSession Interface "AstroWin_is1" = AstroWin v3.67 "InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}" = CyberLink DVD Suite Deluxe "InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go "InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = LabelPrint "InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector "InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}" = PhotoNow! "Kobo" = Kobo "Mozilla Firefox 5.0 (x86 en-US)" = Mozilla Firefox 5.0 (x86 en-US) "My HP Game Console" = HP Game Console "Office14.Click2Run" = Microsoft Office Click-to-Run 2010 "PDF Complete" = PDF Complete Special Edition "PPN Poker" = PPN Poker "The Operational Art of War: Century of Warfare" = The Operational Art of War: Century of Warfare "WildTangent hp Master Uninstall" = HP Games "Window Washer" = Window Washer "WinLiveSuite" = Windows Live Essentials "wpex4AppId_is1" = WSEX Poker 4.0.0 "WT087328" = Blackhawk Striker 2 "WT087330" = Bounce Symphony "WT087335" = Build-a-lot 2 "WT087343" = Dora's World Adventure "WT087360" = Escape Rosecliff Island "WT087361" = FATE "WT087362" = Final Drive Nitro "WT087372" = Heroes of Hellas 2 - Olympia "WT087379" = Jewel Quest Solitaire 2 "WT087394" = Penguins! "WT087395" = Poker Superstars III "WT087396" = Polar Bowler "WT087397" = Polar Golfer "WT087414" = Virtual Families "WT087415" = Wheel of Fortune 2 "WT087428" = Bejeweled 2 Deluxe "WT087453" = Chuzzle Deluxe "WT087501" = Plants vs. Zombies "WT087533" = Zuma Deluxe "WT087536" = Diner Dash 2 Restaurant Rescue "WT089299" = Mystery P.I. - The London Caper "WT089307" = Virtual Villagers 4 - The Tree of Life "WT089308" = Blasterball 3 "WT089328" = Farm Frenzy "WT089359" = Cake Mania "WT089362" = Agatha Christie - Peril at End House "ZinioReader4.9310D8F796442B71068C511E15D70529A702D19D.1" = Zinio Reader 4 [color="#E56717"]========== Last 10 Event Log Errors ==========[/color] [ Application Events ] Error - 6/7/2011 5:17:11 PM | Computer Name = Owner-HP | Source = SideBySide | ID = 16842815 Description = Activation context generation failed for "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid. Error - 6/7/2011 5:36:45 PM | Computer Name = Owner-HP | Source = SideBySide | ID = 16842815 Description = Activation context generation failed for "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid. Error - 6/9/2011 7:46:31 AM | Computer Name = Owner-HP | Source = SideBySide | ID = 16842815 Description = Activation context generation failed for "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid. Error - 6/9/2011 8:32:44 AM | Computer Name = Owner-HP | Source = SideBySide | ID = 16842815 Description = Activation context generation failed for "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid. Error - 6/9/2011 12:53:12 PM | Computer Name = Owner-HP | Source = SideBySide | ID = 16842815 Description = Activation context generation failed for "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid. Error - 6/11/2011 6:43:04 PM | Computer Name = Owner-HP | Source = SideBySide | ID = 16842815 Description = Activation context generation failed for "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid. Error - 6/12/2011 7:57:07 AM | Computer Name = Owner-HP | Source = Lavasoft Ad-Aware Service | ID = 0 Description = Error - 6/12/2011 3:56:51 PM | Computer Name = Owner-HP | Source = SideBySide | ID = 16842815 Description = Activation context generation failed for "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid. Error - 6/13/2011 8:14:25 PM | Computer Name = Owner-HP | Source = SideBySide | ID = 16842815 Description = Activation context generation failed for "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid. Error - 6/13/2011 10:47:59 PM | Computer Name = Owner-HP | Source = SideBySide | ID = 16842815 Description = Activation context generation failed for "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid. [ System Events ] Error - 6/23/2011 3:57:55 AM | Computer Name = Owner-HP | Source = DCOM | ID = 10010 Description = Error - 6/23/2011 3:57:54 AM | Computer Name = Owner-HP | Source = Service Control Manager | ID = 7011 Description = A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service. Error - 6/23/2011 4:02:37 AM | Computer Name = Owner-HP | Source = Service Control Manager | ID = 7009 Description = A timeout was reached (30000 milliseconds) while waiting for the Lavasoft Ad-Aware Service service to connect. Error - 6/23/2011 4:02:37 AM | Computer Name = Owner-HP | Source = Service Control Manager | ID = 7000 Description = The Lavasoft Ad-Aware Service service failed to start due to the following error: %%1053 Error - 6/23/2011 2:54:01 PM | Computer Name = Owner-HP | Source = Service Control Manager | ID = 7011 Description = A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service. Error - 6/24/2011 8:03:33 AM | Computer Name = Owner-HP | Source = Service Control Manager | ID = 7011 Description = A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service. Error - 6/24/2011 10:44:43 PM | Computer Name = Owner-HP | Source = Service Control Manager | ID = 7011 Description = A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service. Error - 6/24/2011 11:42:55 PM | Computer Name = Owner-HP | Source = Service Control Manager | ID = 7011 Description = A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service. Error - 6/27/2011 5:09:57 PM | Computer Name = Owner-HP | Source = Service Control Manager | ID = 7011 Description = A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service. Error - 6/28/2011 9:10:46 AM | Computer Name = Owner-HP | Source = Service Control Manager | ID = 7011 Description = A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service. < End of report >
  6. About a week ago I emailed Lavasoft Support regarding a problem. "Elizabeth" responded on 7 June with instructions for correcting the problem. Today (13 June) I replied to Elizabeth. Thing is DAEMON has returned all three of my attempts to reply to Elizabeth's email. Is anyone else having this problem? The message accompanying these returns is as follows: ----- The following addresses had permanent fatal errors ----- <[email protected]> (reason: 550-Blacklisted: Currently Sending Spam See:) ----- Transcript of session follows ----- ... while talking to filter.lavasoft.com.: <<< 550-Blacklisted: Currently Sending Spam See: <<< 550 [url="http://www.sorbs.net/lookup.shtml?205.188.105.146"]http://www.sorbs.net/lookup.shtml?205.188.105.146[/url] 554 5.0.0 Service unavailable Final-Recipient: RFC822; [email protected] Action: failed Status: 5.5.0 Diagnostic-Code: SMTP; 550-Blacklisted: Currently Sending Spam See: Last-Attempt-Date: Mon, 13 Jun 2011 11:38:48 -0400 Elizabeth, if you can hear me...how about resetting your spam filter. Tom Wuthrich Royal Oak, MI
  7. [quote name='LS Jeffery' post='125832' date='Apr 1 2011, 10:37 AM']Hello everyone The issue with updating Ad-Aware Total Security should now be resolved. There was a small network issue on our servers which is now resolved. Regards, Jeff - Lavasoft[/quote] The update still takes forever to begin. Once it starts, though, it moves along quickly.
  8. [quote name='Swisstoons' post='117405' date='Feb 27 2010, 09:02 AM']I am having exactly the same problem. The difference between a "full" scan and a Smart Scan is 186 objects. It is just not doing the job. And like another commenter, I am left to wonder whether my computer is being protected. When I contacted Support, they seemed to be completely unaware of the problem. I sent a screenshot of the full scan results with my initial email last night. In response to Support's email this morning, I sent a side-by-side comparison of both the full scan and the Smart Scan. I am waiting to hear back. And I have just sent them the link to this Forum posting, as well.[/quote] And this, in part, is Support's reply to my concern about the difference between a Full Scan and a Smart Scan being a mere 186 objects: "The number of objects which are being scanned with Smart scan are different from Full scan." He goes on to tell me how to scan in Safe Mode if I'm concerned about possible infections. Is this what I'm paying for? Like cressy, I can't remember the last time AdAware found anything at all on my computer. Not even a cookie.
  9. I am having exactly the same problem. The difference between a "full" scan and a Smart Scan is 186 objects. It is just not doing the job. And like another commenter, I am left to wonder whether my computer is being protected. When I contacted Support, they seemed to be completely unaware of the problem. I sent a screenshot of the full scan results with my initial email last night. In response to Support's email this morning, I sent a side-by-side comparison of both the full scan and the Smart Scan. I am waiting to hear back. And I have just sent them the link to this Forum posting, as well.