I finished doing this.
Okay, here is the newest problems.
The shape of the shield is in my toolbar, however, there is no color to it at all, its blank and grey.
Secondly, when you go into the start menu, and go to computer, it should show you C drive, hard drive, CD drive), all of that is gone, and I can't get to it.
I went into control panel. It shows Windows Firewall is off. When I check to see the security status, it won't open.
I am not able to my firewall, malware, etc....
I am still getting the same trouble message.
Also, for getting into my emails, or youtube, or anywhere else, the circle goes round and round. It then will time out.
I have the fast speed on my computer. One meg, for upload, I think is what they call it!
Your turn Again!
Thanks Mel