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    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       

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visitor last won the day on January 12 2012

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  1. Codec Packs

    Black Ghost, you might want to try K-Lite Mega Codec Pack. I installed it a few years back and have never had any problems with malware or anti-virus scanners.
  2. Ad-Aware v9.0 Hangs WinXP Pro SP3

    As a Pro licensed user, best thing is to contact Lavasoft Support via the link in my signature. Undoubtedly they'll tell you it's a conflict with Avast and to run only 1 resident protection program. There has been a problem with the anti-virus setting defaulting back on by itself - Lavasoft plans on separating the spyware from anti-virus, but no target date yet, it will most likely be a future major version update. Many have voiced their love of the SE version before Ad-Aware became an all-in-one solution like the other major competitors. FYI, I think the various download file sizes would only be changes in definitions. In the past, the installers for Free and Pro were the same, and the serial/key just unlocks the paid features.
  3. turn off the Antivirus component in AdAware?

    [quote name='LS thekim']turn off the anti-virus part in Settings->Ad-Watch Live->Detection Layers if he doesn’t want to use the anti-virus in real-time.[/quote] I believe this is the setting which, when turned off, re-activates by itself: [url="http://www.lavasoftsupport.com/index.php?showtopic=30799"]http://www.lavasoftsupport.com/index.php?showtopic=30799[/url]
  4. AdAware 9 frozen PC, need help

    [quote name='LS thekim']turn off the anti-virus part in Settings->Ad-Watch Live->Detection Layers if he doesn’t want to use the anti-virus in real-time.[/quote] I believe this is the setting which, when turned off, re-activates by itself: [url="http://www.lavasoftsupport.com/index.php?showtopic=30799"]http://www.lavasoftsupport.com/index.php?showtopic=30799[/url]
  5. Keep asking for serial number

    Best thing to do is contact Lavasoft Support via the link in my signature. They handle license issues much more than here since this is the forum to help the free users.
  6. update so few ....

    Vipre definitions - 1 update per day? [url="http://www.sunbeltsoftware.com/Home-Home-Office/VIPRE/Definitions/"]http://www.sunbeltsoftware.com/Home-Home-O...RE/Definitions/[/url] If you check your Ad-Aware Update.log, you should see which definitions were downloaded and installed. XP - C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Logs\Update.log Vista and 7 - C:\ProgramData\Lavasoft\Ad-Aware\Logs\Update.log Update 8291, February 3 -if Ad-Aware is updated, you should see this file in Update.log: CSC39-EN-8291-F.SBR.SGN
  7. Not sure if you're talking about auto update or manual update using the GUI update button. Try right-clicking the tray icon to update or use the start menu update shortcut.
  8. Anti-Virus Engine

    This problem has existed since version 8.3, but no widespread reports to Lavasoft, so I'm not sure they've looked into it. Nonetheless, I updated the topic that it's still happening in version 9.0. If you have another app with real-time protection for running processes, you might try turning off that Ad-Watch module as well (in the same settings screen). That's the only resident protection offered by the free version, so the only module that would use the anti-virus engine.
  9. Ad Ware program failure

    Similar topic, shutdown occurs during update: [url="http://www.lavasoftsupport.com/index.php?showtopic=30797"]http://www.lavasoftsupport.com/index.php?showtopic=30797[/url]
  10. Unable to update

    Similar topic, but does not specify that it happens during update: [url="http://www.lavasoftsupport.com/index.php?showtopic=30786"]http://www.lavasoftsupport.com/index.php?showtopic=30786[/url] If you're updating via the GUI, try using the start menu update instead.
  11. Reporting Forum and PM Spammers

    [quote name='Christine Bounds' post='124946' date='Jan 17 2011, 03:27 PM']actually, there's not much spamming going on here. i mostly give more attention to why the threads are locked. all i can do for now is read them and can't really react to them.[/quote] There's quite a bit of spam, but the moderators quickly zap them - this topic was started to help us out Topics get locked when resolved or inactive for some time, about a month - also, the fewer open topics, the less places for spammers to hit
  12. reinstalling adaware

    You may also need to delete legacy registry entries: [url="http://www.lavasoftsupport.com/index.php?showtopic=28857"]http://www.lavasoftsupport.com/index.php?showtopic=28857[/url]
  13. Can't uninstall clearly Ad-aware 90

    Have you tried manually deleting all folders, files, and registry entries? You may also need to delete legacy registry entries: [url="http://www.lavasoftsupport.com/index.php?showtopic=28857"]http://www.lavasoftsupport.com/index.php?showtopic=28857[/url]
  14. Can't uninstall clearly Ad-aware 90

    Similar topic: [url="http://www.lavasoftsupport.com/index.php?showtopic=30785&pid=124891&st=0&#entry124891"]http://www.lavasoftsupport.com/index.php?s...mp;#entry124891[/url]
  15. Adaware restore

    In the future, be sure to scan in Advanced Mode so that any cleaning action is prompted. Simple mode scans will automatically take the "preferred" action and clean suspicious files. If quarantine restore did not work, you may need to try a system restore to a point before the scan/quarantine. That would be easiest if it works; otherwise, here's a thread on how to decrypt files which may be left in quaratine: [url="http://www.lavasoftsupport.com/index.php?showtopic=29786&st=0&p=122589&#entry122589"]http://www.lavasoftsupport.com/index.php?s...mp;#entry122589[/url]