• Content Count

  • Joined

  • Last visited

Posts posted by s_turner

  1. i'm sorry i always forget to say that we did pay for this. i also submitted this problem to the paid support area and they said it is "unlikely" that AAW is causing the problem. i am just trying to cover all bases in solving this b/c it is affecting my job. as i said, my inability to access this one single site seemed to coincide with doing the AAW update. it is now V8.2.0.
    i have researched this error code and found a huge variety of responses, most of which involve firewalls, norton or IE7. i can't get it to work regardless of which browser i use. i am not knowledgeable enough to start changing registry settings or looking for hidden bits of old programs that i thought i'd properly uninstalled. i don't think i ever had norton on this machine.
    i have a friend looking into it for me also. like i said, i am grasping at straws.

  2. i'm 100% not sure, but it seems that ever since i updated to v8, i can't get on an ftp site that i was previously able to access.
    when i ran the IE diagnostic, it gave me 'Error 12029'. it won't work in firefox either.
    i have done everything i can think of - cleared cookies, history and upgraded both browsers.
    i know it's not the ftp site. other people can access it with no problem.
    i really need to figure this out b/c it is hindering my work.

  3. i have tried to figure out how to navigate this page but i can't. i have registered but when i try to log in it says -

    Your MyLavasoft account has no customer data
    You need a customer account to access the Support Center.
    We couldn't find your e-mail address in our customer database.

    i also got to page that said i needed to be a paying customer but no way to give my product code or anything. i feel like i am missing something obvious.
    any help would be appreciated.

  4. i have been running AAW AE on my XP computer for months with no problem. i recently removed a fakealert trojan that was detected by another program. maybe it's just a coincidence but ever since then AAW wont run or update. i had it set to start when i turned the computer on. now it won't even start manually. the loading screen comes up & sometimes the update screen but nothing ever happens. i have left it for 10 minutes and the bar never moves.

    should i just uninstall it and start over?
    i guess i should add that we paid for this program.