dbman63

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About dbman63

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  1. I just applied version 8.2.2 and thank God I was able to complete a full disk scan! It did find malware, but I've no idea if that was part of the original problem or not.
  2. [quote name='casey_boy' post='117992' date='Mar 15 2010, 04:47 AM']Unfortunately guys... I agree with you. I, personally, think that the software did need more testing before it was released. We, as beta testers, weren't even told that they had released until a few days later (I found out by someone requesting help with 8.2). There were bugs we'd reported and hadn't been fixed - even in the released version (some of which you guys have run into here). Lavasoft have emailed me about this and have apologised for the breakdown between testers and themselves - so I hope this will improve in the future. That said, I think we (yes, I am also experiencing problems with 8.2) have waited too long for some bug fixes. Personally, if they're waiting to release because there's say one bug that at the moment they're unable to fix... I'd rather they release a fix for the other bugs and then another fix later on. visitor and I have been reporting things to Lavasoft, but we've had little response to our reports and concerns. Casey[/quote] You've got to be joking. I like tinkering with computers, but I don't like giving my money to a company so I have the opportunity to tinker on my computer for hours on end when there are still known issues in the code. I fully expect the company to communicate concisely what the issues are in versions 8.1 and 8.2 so we know the risk and can make a good decision about whether to buy another product or wait for the fixes. If this doesn't happen very quickly, there is an obvious management problem at the company and I will have lost all confidence, there will be no option but to uninstall the software, demand a refund, and take my business elsewhere.
  3. [quote name='visitor' post='117959' date='Mar 13 2010, 08:08 PM']For paying customers, Lavasoft has gone to marketing a "security suite" similar to their competitors. I guess the surveys must show that if users are going to pay for software, they want it to do it all.[/quote] Now that I've become a paying user (last year, just before 8.1) I don't expect it to "do it all" but I expect it to work, to not cause my computer to hang for 30 minutes when it boots, and if there is a problem I expect it to be fixed in HOURS or at most DAYS but NOT A MONTH!!!! Nothing personal Visitor, but if they don't want a bunch of refund requests, they had better get busy.
  4. Thanks for your response, that's good to know. I don't have any other symptoms besides some performance issues that can be explained by other things, for example we just recently enabled Microsoft Live Family Safety. I've been busy uninstalling unnecessary software and fixing issues with Windows update etc in the meantime. My main concern is I am not confident that the software is protecting me at this point. For now I have Spybot Search & Destroy loaded but AVG's free version for virus protection still detects Ad-Aware's presence even though I've used both Revo Uninstall and CC Clean + a couple reboots to make sure that no trace is left.
  5. [quote name='cressy' post='117950' date='Mar 13 2010, 04:10 PM']From looking at the blog you linked to visitor, which is dated feb19th, it looks like they think it is fixed. Are they still working on a fix? I don't know, it doesn't seem like it or we would have one by now. It has been a few weeks now. I'm also still waiting for them to fix the problem I've been having since last fall. I'm tired of having to help ad-aware finish the auto update function. I have pointed them to where the problem is with this info. [b]([/b]I noticed that when I reboot my computer Ad-Aware starts up with the AAWTray.exe at the user level. When it is loaded at the user level it [u]does successfully[/u] update but after the update AAWTray is running at system level instead of user level. When the AAWTray is running at system level update fails as i reported in previous posts.[b])[/b] And the new version 8.2; In my opinion I think lavasoft is trying to do more than any of us want. We have all been used to using ad-aware to take care of malware for many years but now they are trying to do other things like anti-virus and file protection etc. Most everyone already have anti-virus software installed which leads to conflicts with more than one program trying to do the same job. [b][size=4]Please lavasoft go back to doing the one thing that you do best, protecting us from malware. I think that is all we want.[/size][/b][/quote] I just rated their product at CNET, I think everyone else should too. [url="http://reviews.cnet.com/software/ad-aware-pro-internet/4505-3513_7-33966851.html?tag=mncol;lst"]http://reviews.cnet.com/software/ad-aware-...l?tag=mncol;lst[/url]
  6. [quote name='casey_boy' post='117591' date='Mar 3 2010, 05:33 AM']Hi, Your best option is just to wait until Lavasoft release a software update for these sort of bugs. If this doesn't fix it then contact Lavasoft again. Casey[/quote] Casey, I know you're just a volunteer, but... Paying customers don't want to wait until there is a patch for version 8.2. Paying customers demand personal, prompt service or they take their business elsewhere. I've sent another email and we'll see how Lavasoft responds. I like the product (when it worked) but there are LOTS of alternate products to protect against viruses and spyware. Thanks, db
  7. Since no one replied, does that mean I'm not infected, and it's just Ad-Aware that is broken???
  8. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 3:41:33 PM, on 3/3/2010 Platform: Windows Vista SP2 (WinNT 6.00.1906) MSIE: Internet Explorer v8.00 (8.00.6001.18882) Boot mode: Normal Running processes: C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\System32\wpcumi.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\S4F\Filter7.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe C:\Program Files\Windows Live\Family Safety\fsui.exe C:\Users\Mom\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Users\Mom\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Mom\AppData\Local\Google\Chrome\Application\chrome.exe C:\Program Files\Windows Live\Messenger\msnmsgr.exe C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe C:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe C:\Program Files\iConcepts Music Express\MEAutoDetect.exe C:\Program Files\Logitech\SetPoint\SetPoint.exe C:\Program Files\Handspring\HOTSYNC.EXE C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE C:\Program Files\Windows Live\Contacts\wlcomm.exe C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [url="http://my.msn.com/"]http://my.msn.com/[/url] R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [url="http://go.microsoft.com/fwlink/?LinkId=69157"]http://go.microsoft.com/fwlink/?LinkId=69157[/url] R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: DownloadGuardBHO - {20C1A7F0-528E-444F-BAC5-5804A61CCA7F} - C:\Program Files\Lavasoft\Download Guard for Internet Explorer\DownloadGuardBHO.dll O2 - BHO: Windows Live Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll O4 - HKLM\..\Run: [WPCUMI] C:\Windows\system32\WpcUmi.exe O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [S4F] "C:\Program Files\S4F\Filter7.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" O4 - HKLM\..\Run: [fssui] "C:\Program Files\Windows Live\Family Safety\fsui.exe" -autorun O4 - HKLM\..\Run: [EPSON Stylus Photo RX620 Series] C:\Windows\system32\spool\drivers\w32x86\3\E_FATI9HA.EXE /P31 "EPSON Stylus Photo RX620 Series" /O6 "USB001" /M "Stylus Photo RX620" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\RunOnce: [*WerKernelReporting] %SYSTEMROOT%\SYSTEM32\WerFault.exe -k -rq O4 - HKCU\..\Run: [SansaDispatch] C:\Users\Mom\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clear O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden O4 - HKCU\..\Run: [Google Update] "C:\Users\Mom\AppData\Local\Google\Update\GoogleUpdate.exe" /c O4 - HKCU\..\Run: [ctfmon.exe] C:\Windows\system32\ctfmon.exe O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe" O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O4 - Startup: HotSync Manager.lnk = C:\Program Files\Handspring\HOTSYNC.EXE O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE O4 - Global Startup: Auto Detect.lnk = C:\Program Files\iConcepts Music Express\MEAutoDetect.exe O4 - Global Startup: Event Reminder.lnk = ? O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000 O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\Windows\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\Windows\Network Diagnostic\xpnetdiag.exe O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O13 - Gopher Prefix: O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - [url="http://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab"]http://www.nvidia.com/content/DriverDownlo...sreqlab_nvd.cab[/url] O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - [url="http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab"]http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab[/url] O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - [url="http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab"]http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab[/url] O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dll O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe -- End of file - 11449 bytes
  9. [quote name='casey_boy' post='117591' date='Mar 3 2010, 05:33 AM']Hi, Your best option is just to wait until Lavasoft release a software update for these sort of bugs. If this doesn't fix it then contact Lavasoft again. Casey[/quote] GMER log file contents: GMER 1.0.15.15281 - [url="http://www.gmer.net"]http://www.gmer.net[/url] Rootkit scan 2010-03-03 15:30:25 Windows 6.0.6002 Service Pack 2 Running: gmer.exe; Driver: C:\Users\Mom\AppData\Local\Temp\awecrkow.sys ---- User code sections - GMER 1.0.15 ---- .text C:\Program Files\Windows Live\Family Safety\fsssvc.exe[1208] ADVAPI32.dll!RegOpenKeyExA 75DA7C42 5 Bytes JMP 0058237E C:\Program Files\Windows Live\Family Safety\fsssvc.exe (Windows Live Family Safety Service/Microsoft Corporation) ---- User IAT/EAT - GMER 1.0.15 ---- IAT C:\Windows\Explorer.EXE[2556] @ C:\Windows\system32\ole32.dll [msvcrt.dll!free] [6D46F3FB] C:\Windows\AppPatch\AcSpecfc.DLL (Windows Compatibility DLL/Microsoft Corporation) ---- Devices - GMER 1.0.15 ---- AttachedDevice \Driver\tdx \Device\Tcp Lbd.sys (Boot Driver/Lavasoft AB) AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation) AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation) AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation) AttachedDevice \Driver\volmgr \Device\HarddiskVolume4 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation) ---- EOF - GMER 1.0.15 ----
  10. I've tried several uninstall/reinstalls using Revo, tried the scan in versions 8.1.2, 8.1.4 and 8.2, fully booted and in safe mode, and scanning still crashes the application. I've had lots of headaches performing the uninstall/reinstall procedures as well, such as a new problem with the Visual C++ Runtime. After closing and restarting Adaware after the crash, it exhibits: "Ad-Aware was shut down unexpectedly and has generated an error report. By sending the error report to Lavasoft you can help us identify the problem and fix it. Click ok to send the report (no other information will be sent) or cancel if you prefer not to send it." I am a paying customer who is VERY close to requesting a refund for the license on BOTH of my machines. I have better ways of spending my time. [url="http://www.lavasoftsupport.com/index.php?showtopic=28652&view=findpost&p=117572"]http://www.lavasoftsupport.com/index.php?s...st&p=117572[/url]
  11. I am still having problems completing a successful scan using 8.2. I have uninstalled and went back to 8.1.2 twice now, and tried on 8.1.4, still no joy. On the last uninstall, I could not reinstall direct to version 8.2, said "Microsoft Visual Studio C++ Runtime 9.0 Service Pack 1 could not be installed. Please use Windows update to install this component manually." heh. Windows updated didn't know I needed that component and of course won't let you browse to it. I reinstalled .NET 3.5 SP1, still would not install. Lavasoft support staff gave me the link to C++ Runtime, installed, then used Windows update to apply a patch to it, still would not install. Installed version 8.1.2 (again), updated immediately to 8.2 (per tech's instructions), booted into safe mode, tried to scan, and it hangs. You have to completely exit and when you restart you get the now infamous "Ad-Aware was shut down unexpectedly and has generated an error report. By sending the error report to Lavasoft you can help us identify the problem and fix it. Click ok to send the report (no other information will be sent) or cancel if you prefer not to send it." Intel Core 2 Duo 6600 @ 2.4 Ghz 2GB ram Windows Vista Ultimate Edition 32 bit