amwardlow

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About amwardlow

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  1. [quote name='CeciliaB' post='124002' date='Dec 3 2010, 04:46 PM']If you still need help, please perform all the steps mentioned on the page [url="http://www.lavasoftsupport.com/index.php?showtopic=13639"]http://www.lavasoftsupport.com/index.php?showtopic=13639[/url] Is there anything else than the difficulties installing Ad-Aware that makes you believe that the computer is infected? Note that Ad-Aware Pro includes antivirus and should not be combined with McAfee.[/quote] Hi Celia, Thanks for your response. Yes, I did as instructed with the exception that I was not able to run an Ad Aware scan on my computer because of the original problem of not being able to get it to properly install. The support administrator said for me to post the results of the Hijack scan into the forum and await further direction. I think my computer is infected with the Win 7 virus because I randomly started getting pop up messages from "Win 7" stating that my computer was infected and then prompting me to pay to download some type of anti-virus software that it was associated with. This seemed a bit suspicious so I did some research online and found that this was indicative of the Win 7 trojan/virus. I ran my normal virus detection scan and it did not pick anything up, so that is when I decided to purchase Ad Aware Pro to see if that would help to identify and get rid of the Win 7 spyware. I followed the instructions for downloading Ad Aware and the short cut appeared on my desktop but whenever I click on it, I get a message that says "failed to connect to service" even though I am connected to the internet. I have repeatedly tried uninstalling and reinstalling the program, but to no avail. Also, since I first began getting the Win 7 notification pop-up messages, the short-cuts to various programs on my desktop gradually stopped working. When I click on any program short-cuts I just get a pop up that asks me to identify which program I'd like to use to open it. So I now either have to right-click on each of the program icons and click "run as administrator" or locate the program in the actual program files folder and do the same thing. I assumed this has something to do with the Win 7 because it did not start happening until that appeared. Now I am no longer getting the Win 7 messages, however all of my desktop icons are still disabled. I'd greatly appreciate any ideas you may have as to how to go about resolving these issues!
  2. I think my computer has been infected with the "Win 7" spyware/virus and I believe that this may be interfering with my ability to properly install Adaware Pro, as I have downloaded and installed it and then uninstalled and reinstalled several times, yet still with no luck getting the program to open properly. Below are the results of my Hijack This scan. I would greatly appreciate your assistance! Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 7:07:49 PM, on 11/21/2010 Platform: Windows 7 (WinNT 6.00.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16671) Boot mode: Normal Running processes: C:\Windows\system32\taskhost.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files\Dell\DellDock\DellDock.exe c:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\Program Files\Telstra Turbo Connection Manager\Telstra Turbo Connection Manager.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Windows\system32\taskeng.exe C:\Program Files\Hijackthis\Trend Micro\HiJackThis\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [url="http://g.msn.com/USCON/1"]http://g.msn.com/USCON/1[/url] R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [url="http://go.microsoft.com/fwlink/?LinkId=54896"]http://go.microsoft.com/fwlink/?LinkId=54896[/url] R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [url="http://g.msn.com/USCON/1"]http://g.msn.com/USCON/1[/url] R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [url="http://go.microsoft.com/fwlink/?LinkId=69157"]http://go.microsoft.com/fwlink/?LinkId=69157[/url] R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [url="http://go.microsoft.com/fwlink/?LinkId=54896"]http://go.microsoft.com/fwlink/?LinkId=54896[/url] R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [url="http://go.microsoft.com/fwlink/?LinkId=54896"]http://go.microsoft.com/fwlink/?LinkId=54896[/url] R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [url="http://go.microsoft.com/fwlink/?LinkId=69157"]http://go.microsoft.com/fwlink/?LinkId=69157[/url] R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20101108184630.dll O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.exe O4 - HKLM\..\Run: [WSED] C:\Program Files\WSED\WSED.exe O4 - HKLM\..\Run: [BTMeter] C:\Program Files\Battery Meter\BTMeter.exe O4 - HKLM\..\Run: [CapsLKNotify] C:\Program Files\CapsLKNotify\CapsLKNotify.exe O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe" /m O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\CinePlayer\DMXLauncher.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [autodetect] C:\Windows\system32\SupportAppXL\AutoDect.exe O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey O4 - HKLM\..\Run: [Absolute Notifier] "C:\Program Files\Absolute Software\Absolute Notifier\AbsoluteNotifier.exe" O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user') O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200 O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000 O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - [url="http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab"]http://upload.facebook.com/controls/2009.0...oUploader55.cab[/url] O17 - HKLM\System\CCS\Services\Tcpip\..\{63BED8F0-35F1-40AE-9D6F-F1EB7E816648}: NameServer = 139.130.4.4 203.50.2.71 O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe O23 - Service: McShield - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Windows\system32\mfevtps.exe O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe O23 - Service: Remote Procedure Call (RPC) Net (rpcnet) - Absolute Software Corp. - C:\Windows\System32\rpcnet.exe O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE -- End of file - 9654 bytes