CeciliaB

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CeciliaB last won the day on August 11

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About CeciliaB

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    Volunteer

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  • Gender
    Female
  • Location
    Sweden
  • Interests
    Helping persons with computer problems.

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  1. CeciliaB started following Status of product development, Adaware Total Security Upgrade reverted to Adaware Anti-Virus Free, Paid for renewal, ad-aware reverted to free and and 6 others
  2. CeciliaB
    If that doesn't help, please see https://forum.adaware.com/index.php?/topic/37735-paid-for-renewal-ad-aware-reverted-to-free/
  3. CeciliaB
    Hi Chemerical One, Please try this: https://www.adaware.com/user-guide/license_renewal
  4. CeciliaB
    Hi @AndyW54, I've informed by contact person in the company.
  5. CeciliaB
    Hi Rune, Sorry, you've to contact customer support. Email address: [email protected] Facebook: https://www.facebook.com/officialadaware/ If you haven't received a reply within 48 hours (workdays), you need to check the spam and/or junk folders in the web mail, since sometimes the reply is considered as spam by your email provider. If no a reply is found, you can send me a PM with your email address and license key. I'll then inform my contact person at adaware software (but not in the support team), who will contact the support team and ask why no reply has been sent to you.
  6. CeciliaB
    Hi ewallen, Please follow the description in this guide: https://www.adaware.com/user-guide/application_rules to configure the settings of the games. Did that solve your problem?
  7. CeciliaB
    Hi Ron, It does. No, but you can scan with Defender when you want to do that (according to what I've heard). Yes You shouldn't try to do that since having two antivirus with real-time protection will slow down the computer and might cause crashes or other problems due to conflicts between their drivers.
  8. CeciliaB
    Hi Alan, As I wrote in my previous post, the forum can't help you, you've to contact the support team.
  9. CeciliaB
    Hi Thrumpton1578, Please attach a screen shot of the screen where you can't do anything, we need to know the infected file.
  10. CeciliaB
    Hi irvjo, Thanks for the information, I'll forward it to my contact person.
  11. CeciliaB
    Irvjo, you're welcome. Avanquest Software owns the adaware product now: https://www.avanquest.com/UK/software/adaware-antivirus-professional-506445 https://www.avanquest.com/discover-avanquest/
  12. CeciliaB
    gspdzrfj, you're welcome It's important to check the email website since many email providers filter the emails before sending them to a computer.
  13. CeciliaB
    Hi gspdzrfj, Have you logged into the webmail and checked the folder for spam/junk/bulk emails?
  14. CeciliaB
    Hi @irvjo, Minor releases are still released now and then even if it's been version 12 during several years. I haven't heard from my contact person in the company that they're planning to phase out the antivirus program. What I've understood is that there have been major changes in the ownership including that the former owner has been bought by another company.
  15. CeciliaB
    You're welcome I hope it will arrive soon.
  16. CeciliaB
    @BlockMyAds @Jan23 @Blinndox The developers have updated the code and they'll give it a shot next week.