CeciliaB

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CeciliaB last won the day on August 21

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About CeciliaB

  • Rank
    Volunteer

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  • Gender
    Female
  • Location
    Sweden
  • Interests
    Helping persons with computer problems.

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  1. CeciliaB started following i have ad aware se plus, Windows 10, False Positive Report - Ronday App and and 3 others
  2. CeciliaB
    Hi olivehippopotamus, Which antivirus program(s) did you have before the installation of Adaware antivirus? Maybe some left-overs disturb Adaware antivirus.
  3. CeciliaB
    Thank you for the report.
  4. CeciliaB
    You're welcome
  5. CeciliaB
    Hi sierra, Please see my answer here:
  6. CeciliaB
    Hi again @mikeshome1, Have anything changed since January when the scan took a lot more than 12 hours? What's the size of the used part of the hard disk? Have you tested the hard disk with the test program of the manufacturer of the computer or hard disk?
  7. CeciliaB
    Hi egward, Sorry, the purpose of this forum is to help people use Adaware antivirus and some other Adaware products. I suggest that you ask in a forum for web site development instead.
  8. kenny smith

    I wanted to know if you do have a full up to date for this program that I do have?, And do you have a better link back to your company computer system with a newer program.

    I don't have no money to give you but I do need a full access so I can check out the rest of the other programs I have on CD disk. Please do try to give me your answer to my question.

    1. CeciliaB

      CeciliaB

      I'm sorry, but Ad-Aware SE hasn't been supported since 2009. Back then it was replaced by Ad-Aware AE and that one has also been replaced by other products and versions. Even the company that owns the products has changed from Lavasoft to Solaria Fund to Adaware software to Avanquest.

      Today the free product is called Adaware Antivirus Free and it can be downloaded from the page https://www.adaware.com/free-antivirus-download

      I think that products developed for Windows Vista and XP won't work well with Windows 10.

  9. CeciliaB
    Hi Kenny, You can see the supported versions of Adaware antivirus here: https://www.adaware.com/free-antivirus-download
  10. meanmac

    I am trying to change my email address. I login successfully, type in the new email, and save it. The confirmation is sent to my old email. I then click on the "CLICK HERE TO VALIDATE NEW EMAIL" tag in that email. Next time I attempt to login to Adaware the new email address does not work but the old email does. Is there a reason the validation is sent to my old email? What am I missing?

     

    1. CeciliaB

      CeciliaB

      Hi meanmac,

      Sorry, I can't help you. Please contact the customer support team, see the link at the bottom of the email.

      I've deleted the attached PDF file since it contains your email address and that's private information.

    2. meanmac

      meanmac

      Thanks. Where is the email for the customer support team?

    3. CeciliaB

      CeciliaB

      You're welcome. In your email, you've a link near the end of the email.  Or see here: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/

       

  11. CeciliaB
    Hi amro, Please see this topic: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  12. CeciliaB
    Hi David, Yes, that can be the reason. Please turn it off and check. Note, I'm a volunteer and not part of the support team.
  13. CeciliaB
    You're welcome but I don't think anyone can help you over internet.
  14. CeciliaB
    Hi rivermom66, No one here will help you with hacks and you shouldn't accept that since you shouldn't trust unknown people on the internet. But we can help you get rid of malicious programs and in this case you need to install the latest BIOS, install Windows without being connected to internet, and use a router for the connection to internet that has been reset and is using the latest firmware. I've removed the uploaded files since they might contain personal information.
  15. CeciliaB
    You're welcome Sorry, but it's possible that your Windows misses one or several updates that are necessary to make Adaware work. Have you checked on the web site of the computer manufacturer for newer drivers? Windows 7 is very old and very insecure due to all known security holes. It shouldn't be connected to internet. Adaware antivirus 7 must be 15 years old and probably hasn't received any signatures updates during the last 10 years. I'd say that it's like having no antivirus program at all.
  16. CeciliaB
    Hi Danny, I understand that you've been using Adaware antivirus during several years. What happened in the computer between the moment when Adaware worked and when it didn't work? Please: Uninstall Adaware antivirus. Restart the computer. Run the Removal Tool: https://www.adaware.com/removal-tool Restart the computer. Install Adaware antivirus. Restart the computer.