CeciliaB

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About CeciliaB

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    Helping persons with computer problems.

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  1. CeciliaB

    Reinstall

    Hi Big L, You can download Adaware antivirus from the website and then enter the license key to get Adaware antivirus pro. https://www.adaware.com/free-antivirus-download
  2. Hi Samuel, Sorry, but I don't know what your spouse bought. If there is no information on the customer receipt, I suggest that you/she contacts the support team through the menus in the program.
  3. Hi, Yes, Adaware Web Companion is a product from Adaware software. It's described here: https://webcompanion.com/en/ It's usually installed by another program if you don't deselect it during the installation of that program. Since it's a browser add-on, you remove it from the browser's list of add-ons. Please, go through all settings first if Web Companion has selected e.g. another search engine.
  4. This forum is dedicated to questions about adaware products. This topic is locked since it isn't about adaware products.
  5. This forum is dedicated to questions about adaware products. You want to know how to reinstall Windows and fix problems in Windows, and that isn't about an adaware product and that means that you've to ask in another forum. This topic will be closed.
  6. As before, to get help with reinstallation of Windows, you've to ask in a general purpose Windows forum. This forum is dedicated to questions about adaware products.
  7. Why do you write that your name is Eric and Léa in this topic but Robin in another post (now hidden since irrelevant for that topic)? It makes us wonder if you're serious. Specially when there are four accounts created from the same IP address in a short time. How did Noemie infect your PC? But with so many problems and cracks I suggest that you reinstall Windows, as naav2018rem (one of your aliases) wanted to do.
  8. Hi, This forum is dedicated to questions about adaware products. As I understand your post, you haven't any questions about these products and therefore you've to ask in another forum than forum.adaware.com.
  9. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  10. Hi, As I've already told you, to get help with reinstallation of Windows, you've to ask in a general purpose Windows forum. This forum is dedicated to questions about adaware products. There is no bug in the forum, old and irrelevant topics in the subforum Help with Stubborn Infections are archived and moved to another subforum.
  11. Hi, To get help with reinstallation of Windows, you've to ask in a general purpose Windows forum. This forum is dedicated to questions about adaware products. There is no bug in the forum, old and irrelevant topics in this subforum are archived and moved to another subforum.
  12. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  13. Hi uef, I suggest that you contact Samsung's support.
  14. Sorry, please try the email address (or Facebook) mentioned here: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/