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    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       

CeciliaB

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CeciliaB last won the day on August 14

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About CeciliaB

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  1. Karla, you're welcome Kaspersky's antivirus program usually gets good results in tests of antivirus programs. If you're worried that you still have malicious files in the computer, I suggest that you reinstall Windows and afterwards install all programs again. That's a good plan
  2. Hi secondnature, If you can have adaware antivirus program and Kaspersky's antivirus program at the same time depends on if you installed adaware as a second line of defense without real-time protection (compatible mode), see the manual https://www.adaware.com/user-guide/compatible-install. In compatible mode adaware won't be running the whole time, but you can scan the computer with adaware. It's best to disable Kaspersky's antivirus while doing the scan since when adaware opens a file, Kaspersky's will be notified and also scan that file, which will prolong the scan time. It's also possible that Kaspersky's will believe that some temporary files created during the scan are malicious (they aren't that of course). I don't think that Kaspersky's antivirus will recognize adaware antivirus as a threat. I recommend that adaware is uninstalled before another antivirus program is installed (or doing a big upgrade) and installed again in compatible mode afterwards to minimize the risk of driver conflicts. Sorry, I don't know why Kaspersky requires that you do a manual upgrade, maybe there are too many large differences that it isn't possible to do an automatic upgrade. Did that answer your questions?
  3. You're welcome! Sorry, I mixed it up with the last installer for Vista. But when you try to install using the latest default installer (not standalone) on the web site (the one usually used for adaware antivirus 12), it'll automatically install version 11.12 in an XP computer.
  4. Hi meeshu, You can fetch the standalone installer for Ad-Aware 11.15, which is the last version for XP, here: https://www.adaware.com/standalone-installer You're welcome
  5. Web Companion is often installed during the installation of another free program, if you don't select custom installation and deselect all unnecessary programs. Please, start Notepad. Copy all text that is in the box: CreateRestorePoint: CloseProcesses: Winsock: Catalog9 01 C:\Windows\SysWOW64\LavasoftTcpService.dll [345360 2015-08-27] (Lavasoft Limited) Winsock: Catalog9 02 C:\Windows\SysWOW64\LavasoftTcpService.dll [345360 2015-08-27] (Lavasoft Limited) Winsock: Catalog9 03 C:\Windows\SysWOW64\LavasoftTcpService.dll [345360 2015-08-27] (Lavasoft Limited) Winsock: Catalog9 04 C:\Windows\SysWOW64\LavasoftTcpService.dll [345360 2015-08-27] (Lavasoft Limited) Winsock: Catalog9 15 C:\Windows\SysWOW64\LavasoftTcpService.dll [345360 2015-08-27] (Lavasoft Limited) Winsock: Catalog9-x64 01 C:\Windows\system32\LavasoftTcpService64.dll [425744 2015-08-27] (Lavasoft Limited) Winsock: Catalog9-x64 02 C:\Windows\system32\LavasoftTcpService64.dll [425744 2015-08-27] (Lavasoft Limited) Winsock: Catalog9-x64 03 C:\Windows\system32\LavasoftTcpService64.dll [425744 2015-08-27] (Lavasoft Limited) Winsock: Catalog9-x64 04 C:\Windows\system32\LavasoftTcpService64.dll [425744 2015-08-27] (Lavasoft Limited) Winsock: Catalog9-x64 15 C:\Windows\system32\LavasoftTcpService64.dll [425744 2015-08-27] (Lavasoft Limited) C:\Windows\SysWOW64\LavasoftTcpService.dll C:\Windows\system32\LavasoftTcpService64.dll IE trusted site: HKU\S-1-5-21-3500075029-4168557860-2684222871-1001\...\webcompanion.com -> hxxp://webcompanion.com CMD: netsh winsock reset catalog Reboot: and paste in Notepad. Check that no files have been split on two lines. Save the file as fixlist.txt on the desktop. Please move the FRST program from the folder D:\Pictures to the desktop, it's important that the FRST program and fixlist.txt is in the same folder/location. Exit all programs. Start FRST, please. Click the Fix button. Wait until the tool has finished. It creates a log file, called Fixlog.txt, on the desktop. Please, paste the content of that file in your reply.
  6. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  7. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  8. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  9. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  10. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  11. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  12. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  13. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  14. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  15. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !