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    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       

CeciliaB

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About CeciliaB

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    Helping persons with computer problems.

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  1. Activation Failed

    Hi jzha5198, Have you this file in the computer? C:\Program Files\adaware\adaware antivirus\adaware antivirus\12.2.889.11556\lavalicense.dll Please, send me a PM with the key you're trying to use and your email address (don't post in this topic since it's private information) to let adaware software check them. Adaware software can't see that you've tried to activate in the log files. Please, try to activate again and then immediately collect adaware log files (the other files aren't necessary this time).
  2. how to solve couldn't create process

    Hi enoch, Ad-Aware version 11 was replaced with adaware antivirus version 12 in February. Any particular reason why you don't want to use the latest version? The above, from attach.txt, can be an indication of a bad hard disk and that can cause many strange errors. The log files seems to be very short. Is your Windows working well?
  3. Hi Dow30K, Please, to get help with cleaning your computer follow the instructions in the topic Read This Before You Post!.
  4. AdAware Registry

    Hi Oldersiddhu, I think it's Ad-Aware Browsing Protection (Security Toolbar) that created those keys. It wasn't really a part of Ad-Aware Antivirus but optional. Isn't it listed separately in the list of installed programs or in the browser's list of installed add-ons and therefore needs a separate uninstallation?
  5. Hi again lankuzek, This is the forum for wanted features in adaware antivirus, but please see the topic OpenGL Error Message: https://forum.adaware.com/index.php?/topic/34969-opengl-error-message/
  6. Hi Darek, You're welcome and I'm glad it's been resolved.
  7. Please, uninstall adaware antivirus from the Control Panel and then run adaware Removal Tool: https://www.adaware.com/removal-tool Restart the computer and then install adaware antivirus again: https://www.adaware.com/antivirus#comparison If still unsuccessful, please create and upload the log files again.
  8. No need to apologize If the adaware file is too big to be uploaded, please upload it to a file sharing service, e.g. Dropbox, OneDrive, Google Drive, and link to to file in your reply instead. If you don't know how to use a file sharing service, please ask.
  9. When you paste a file "over" another, the content is rewritten and many synchronization services only copy files. But it's possible that isn't a good way of doing what you want do. I don't use Chrome why I don't know what is stored in that file.
  10. Hi again, There is no formal support of synchronization now, but maybe in the future. But if you can arrange it yourself, this is the file that needs to be synchronized: %LocalAppData%\Google\Chrome\User Data\Default\Local Extension Settings\ Where %LocalAppData% usually is: C:\Users\"user name"\AppData\Local
  11. Hi B90, Note, this is an English speaking forum. If you didn't run Norton Removal Tool, please do so. Restart the computer, please. If you still get "Service unavailable", please follow https://forum.adaware.com/index.php?/topic/34799-how-to-report-a-problem/
  12. Move to another PC

    Hi Darek, Please contact Customer Support and they'll help you. You can do that within the program: https://www.adaware.com/user-guide/help
  13. Move to another PC

    Hi Darek, Do you use a paid version of adaware antivirus or the free version? Have you checked what options you've when you log in to My adaware?
  14. Hi nekooee, I've forwarded your question to my contact person at adaware software (Lavasoft) and I hope that they'll reply to me on Monday or Tuesday.