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    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/


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CeciliaB last won the day on February 23

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About CeciliaB

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    Helping persons with computer problems.

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  1. how to register adaware

    Hi billp2424, You register by entering your email address in adaware antivirus. Please see the instruction in the manual: https://www.adaware.com/user-guide/registration
  2. customer service

    Hi eddude, The easiest way to reach the Support team is through the menu in the adaware antivirus program (paid version) but you can also find them on Facebook and send them an email. Email address: [email protected] Facebook: https://www.facebook.com/officialadaware/
  3. Hi Cat Computer, I think adaware antivirus scanned your computer at boot of Windows, found some infected files (threats) and cleaned the computer by either moving those files to its quarantine or deleting them. Many antivirus programs run scans early in the boot process to be able to catch more rootkits before they've been able to hide themselves. Please, read the report(s) with the right time stamp to find out what was found, cleaned and not cleaned: https://www.adaware.com/user-guide/scan_reports If you need help with the interpretation of the report or with further actions, you can attach the report to your reply (or paste its content into the reply if you prefer that).
  4. Can't open new tabs

    Sorry, that something went wrong. Please, click on the Follow button now, and select to get an email when new content is posted, to get email notifications for future replies.
  5. Can't open new tabs

    My contact person replied that the development team will look into the problem as a priority and thanked you for reporting it.
  6. Can't open new tabs

    You aren't following this topic: I get emails when you reply. Did you have a Windows crash when the problem reoccurred?
  7. Pop Up Windows in browser

    You're welcome
  8. BitDefender Threat Scanner

    Hi @Lavonne, Please see
  9. Pop Up Windows in browser

    That's great! How to uninstall AdwCleaner and FRST, and purge System Restore points (since old ones contain the infection): Please, save Delfix on the Desktop: http://www.bleepingcomputer.com/download/delfix/ Start the program. Make sure that the following items are selected, and nothing else: * Remove disinfection tools * Create registry backup * Purge system restore * Reset System Settings Click on the Run button.
  10. Pop Up Windows in browser

    Good! Any progress regarding the popups?
  11. Pop Up Windows in browser

    Please, turn off all programs, including browsers. Double-click on AdwCleaner to start the program. Click on the Clean button, please. Click on OK. Click on OK on any message that pops up. The computer will be restarted. A report will be displayed, please copy its content and paste into your reply. If the report isn't displayed, it exists as C:\AdwCleaner\AdwCleaner[C1].txt
  12. Update blocked

    Hi msteve2, Please continue in your previous topic where you've a reply: https://forum.adaware.com/index.php?/topic/35051-update-blocked/&page=0#comment-152896
  13. Can't open new tabs

    My contact person thought that it maybe is a cache issue. Do you turn off Windows without exiting Firefox first?
  14. Pop Up Windows in browser

    Good! Please, save AdwCleaner by Xplode on the desktop: https://toolslib.net/downloads/viewdownload/1-adwcleaner/ Turn off all programs, including browsers. Double-click on AdwCleaner to start the program. Click on I agree to agree to the EULA. Click on the Scan button. Wait until the search has finished. Click on the Logfile button. Go to the "Scan" tab and open the first logfile (it should be in blue) by double-clicking on it. A report will be displayed, copy its content and paste into your reply. If the report isn't displayed, it's available as C:\AdwCleaner\AdwCleaner[S1].txt.
  15. Pop Up Windows in browser

    Do you have less popups in the browsers now?