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    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       

CeciliaB

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CeciliaB last won the day on June 21

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About CeciliaB

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    Volunteer

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  • Gender
    Female
  • Location
    Sweden
  • Interests
    Helping persons with computer problems.

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  1. Hi Yannick, It should now be possible for you to activate adaware antivirus. I'm still trying to find a person that can change for the Privacy Toolbox, but after you've activated adaware antivirus, it should be possible for you to reach the support team inside the program. Please, try that.
  2. Hi Yannick, PM is a personal message. On my profile page: https://forum.adaware.com/index.php?/profile/79449-ceciliab please click the button "Message" on the big black area. Then on the new page/box it's like writing a forum post, but it will be sent only to me and nobody else can read it. You can access your received and sent messages by clicking on the letter icon at the top of the page.
  3. adaware software needs to see the log files and system information according to How to report a problem.
  4. Hi danb, I think it's best that you collect logs and other information about your computer: Collect Logs for Troubleshooting Then adaware software (Lavasoft) can create a fix that is adapted for your version of Ad-Aware 11 and what's left of it in your computer.
  5. At the moment adaware software (Lavasoft) doesn't know why adaware antivirus prolongs the access of some files in some computers. They thank you for the logs that will help them investigating the fault.
  6. That web page isn't working at the moment. Newcombe, do you still need help or has it been solved?
  7. Hi again, It seems to be some problem with the web page for contacting support. Please send me a PM with your license key and my contact person will handle the change.
  8. Please, see Trying to register but Submit button is grey.
  9. Hi Mare, This topic is in the forum for Ad-Aware version 11. Are you trying to install that old version or the newest adaware antivirus version 12?
  10. They did some changes with "My adaware" and its login yesterday. Please try to login again. https://www.adaware.com/myadaware/loginpage
  11. Please check your spam folders and I'll inform my contact person that can contact the support team.
  12. Hi Newcombe, Please contact the support team of adaware software (Lavasoft): https://www.adaware.com/antivirus/submit-a-ticket A public forum isn't the right place for email address, license keys and other identity info.
  13. Hi Yannick, You're welcome I don't know why the server don't give you the correct details, my contact persons weren't aware of any problems with that server. I pretty sure that the support team can check that you don't have adaware antivirus installed on the other computer and transfer the license to the new one. I can't do that and a forum isn't the right place for email address and license keys. You too
  14. It's probably best that you contact the support team for investigation and correction: https://www.adaware.com/antivirus/submit-a-ticket
  15. Hi again, It looks like you in October used the license key in another computer. Is that right?