CeciliaB

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CeciliaB last won the day on June 20

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About CeciliaB

  • Rank
    Volunteer

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  • Gender
    Female
  • Location
    Sweden
  • Interests
    Helping persons with computer problems.

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  1. CeciliaB
    Hi Klaatu, Which program installation started the installation of Adaware Secure Search?
  2. CeciliaB started following Ad Block stopped working on YouTube, recupero file eliminati, How to... and and 3 others
  3. CeciliaB
    Hi zeusobio, Sorry, but this is an English speaking forum.
  4. CeciliaB

    How to...

    CeciliaB replied to Avi's question in General support

    Well, an installation of an add-on in a browser cannot be done without you starting the process. Usually Adaware SecureSearch is installed by a program that you select to install. According to the agreement between adaware software and the manufacturer of that other program, they must give you the opportunity to deselect the installation of Adaware SecureSearch. I'm a volunteer here, neither employed nor paid by adaware software.
  5. CeciliaB

    How to...

    CeciliaB replied to Avi's question in General support

    Hi Avi, You've to go uninstall the add-on in your browsers and go through the settings of the browsers to remove Adaware SecureSearch.
  6. CeciliaB
    You're welcome
  7. CeciliaB
    Hi Jan23, Thanks for the information, I'll forward it to my contact person.
  8. CeciliaB
    Hi fcostars, Adaware antivirus is only supported on Windows 7, 8, 8.1 and 10: https://www.adaware.com/antivirus-pro
  9. CeciliaB
    Hi jnino, Adaware secure search is usually installed by another program that you installed. According to the agreements between adaware software and the companies of these other programs, they must give you the opportunity to deselect the installation of adaware secure search during the installation of their programs. Since it's installed as an add-on in your browsers and as default search engine etc. in them, you've to go through the browser's settings to uninstall the add-on and change search engine etc.
  10. CeciliaB
    You're welcome I hope they'll find the solution soon.
  11. CeciliaB
    My contact person thanks you for the information, it was very useful but unfortunately it's a bigger issue that will take a bit of time to figure out how to solve it.
  12. CeciliaB

    Cheryl

    CeciliaB replied to Rancher's question in adaware antivirus 12

    HI Rancher, After the purchase you should have received a licence key in an email and you've to enter that license key in the program to unlock the Pro features.
  13. CeciliaB
    Thank you for all the information, I'll forward it on Monday.
  14. CeciliaB
    You're welcome Unfortunately the developers haven't been able to reproduce your problem. Can you attach a screenshot of a YouTube page and write which other add-ons that are installed in Chrome? Which antivirus program do you use and which version/edition of it?
  15. CeciliaB
    Hi BlockMyAds, I've forwarded your question to my contact person at adaware software. I hope that I get an answer soon.
  16. CeciliaB
    There is a special topic for suggestions: https://forum.adaware.com/index.php?/topic/35021-suggestions-ideas-what-features-would-you-like-to-see/ There might also be persons that prefer the current solution.