CeciliaB

You're welcome :) We really like if you can post the solution.

Hi Jotazombie, Note that since you've paid for adaware antivirus you can contact the support team, instead of this forum with volunteers. You can select a menu item in the program to contact support. Have you tried to uninstall adaware antivirus, restart the computer, run the removal tool and then restart the computer before installing adaware antivirus again? Remember to have your license key available before uninstalling the program. Removal tool: https://www.adaware.com/removal-tool

Hi Speculate, I'll ask my contact person if there is a known problem with the registration server. While waiting for an answer, please follow this topic: https://forum.adaware.com/index.php?/topic/34799-how-to-report-a-problem/

It's fixed again according to my contact person.

Yes, the server issue was fixed at least 10 hours ago.

The update issue has been confirmed, but due to time zones it'll take 4-5 hours until the right team arrives in the morning.

Thanks @E_Chester and @Shikata_Ga_Nai for the reports, I've forwarded the information to my contact person but since it's Sunday I don't know when it can be solved.

When someone suddenly starts to receive a lot more of spams, it usually due to: The person has written the email address on a public web page, as in a forum, on Facebook, Twitter etc. A friend of the person has done the above. A web site, where the person has registered with the email address, has been hacked and someone else has been able to fetch the email addresses. The email account of a friend has been hacked and someone else has been able to read all contacts of the friend. When email addresses are found by someone with criminal intent, they are usually sold to a spammer or a spammer organization. #3 in the list can sometimes be checked by entering the email address on the web page https://haveibeenpwned.com/ where a person tries to track email addresses sold or published on the dark web. Unfortunately an antivirus program cannot protect you from such events. You can read about how email addresses can be collected here: https://en.wikipedia.org/wiki/Email_address_harvesting

Hi Anne, Do you mean scams in spam emails or some other type of scams? Have you adaware antivirus free or a paid version?

You're welcome I'm glad it helped.

Hi, Desktop: It should be possible to change the home page in Firefox and Internet Explorer within the programs, but here is the fix. Please, move FRST from the Downloads folder to the Desktop. Start Notepad. Copy all text that is in the box: CreateRestorePoint: CloseProcesses: HKU\S-1-5-21-1956444144-3316309472-610110158-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://securedsearch.lavasoft.com/?pr=vmn&id=webcompa&ent=hp_WCYID10427__180827 FF Homepage: Mozilla\Firefox\Profiles\70t5zirv.default -> hxxp://securedsearch.lavasoft.com/?pr=vmn&id=webcompa&ent=hp_WCYID10427__180827 2018-08-31 11:48 - 2018-08-31 11:48 - 000000000 ____D C:\ProgramData\adaware Reboot: and paste in Notepad. Check that no files have been split on two lines. Save the file as fixlist.txt on the desktop. Exit all programs. Start FRST, please. Click the Fix button. Wait until the tool has finished and the computer has been restarted. Laptop: Please, move FRST from the Downloads folder to the Desktop. Start Notepad. Copy all text that is in the box: CreateRestorePoint: CloseProcesses: HKU\S-1-5-21-2690695660-3982640308-1807001790-1001\...\Run: [Web Companion] => C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe --minimize HKU\S-1-5-21-2690695660-3982640308-1807001790-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://securedsearch.lavasoft.com/?pr=vmn&id=webcompa&ent=hp_WCYID10427__180827 SearchScopes: HKU\S-1-5-21-2690695660-3982640308-1807001790-1001 -> {BDF61FAE-9D19-40F0-8F34-688DEB334CA9} URL = hxxp://securedsearch.lavasoft.com/results.php?pr=vmn&id=webcompa&ent=ch_WCYID10427__180827&q={searchTerms} FF Homepage: Mozilla\Firefox\Profiles\yza9djmg.default -> hxxp://securedsearch.lavasoft.com/?pr=vmn&id=webcompa&ent=hp_WCYID10427__180827 FF NewTab: Mozilla\Firefox\Profiles\yza9djmg.default -> hxxp://securedsearch.lavasoft.com/?pr=vmn&id=webcompa&ent=hp_WCYID10427__180827 IE trusted site: HKU\S-1-5-21-2690695660-3982640308-1807001790-1001\...\webcompanion.com -> hxxp://webcompanion.com Reboot: and paste in Notepad. Check that no files have been split on two lines. Save the file as fixlist.txt on the desktop. Exit all programs. Start FRST, please. Click the Fix button. Wait until the tool has finished and the computer has been restarted.

Hi matmat, I've moved your topic to the forum for false positives. Please follow the guide

I'm sorry, since this is the forum of the programs from adaware software, e.g. adaware antivirus, we're specialized in dealing with computers that either have a problem with an adaware program or are infected with malicious programs (virus and other malware). I suggest that you visit one of the major general Windows forums, e.g. bleepingcomputer, majorgeek, sevenforums, windowscentral.

Hi king6cee, I can see that you installed PartitionGuru and EaseUS Partition Master two days ago. I guess that you changed something in one of those programs that made the Windows installation corrupt. Maybe you should reinstall or recover Windows.

Hi Andrew, On the paage https://www.adaware.com/antivirus you click the Download button after the header Choose the level of protection that fits your needs. You can also follow the instructions on this page: https://www.adaware.com/antivirus/install If that doesn't help, please explain your problem with more details, e.g. what you do and what happens.