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    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       

CeciliaB

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About CeciliaB

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  1. No need to apologize I agree that it's better to install the recommended version. I suggest that, if the problem occurs after a restart of the computer, you follow my previous post and upload the log files of adaware antivirus.
  2. Hi dcyuri7, Please, keep the forum family-friendly. It's the same download file for the free and paid versions, it's the license key that unlocks the features of the paid version. What happened in the computer before adaware service couldn't run, any (un)installations, updates etc.? Please use Removal Tool: https://www.adaware.com/removal-tool If the Removal Tool can't remove everything of adaware antivirus, please collect logs and other information by following the instructions in https://forum.adaware.com/index.php?/topic/34799-how-to-report-a-problem to let Lavasoft investigate your problem with the service that stops (and probably causing the uninstallation problem).
  3. Hi drdave327, Please, tell me if you find a free good antivirus program that doesn't nag you with ads for the paid version.
  4. Hi Jaz, Congrats to no malicious files during several months that's is good, and fortunately most users don't discover any malicious files. Do you think that you download malicious files or visit malicious web sites since you're worried? You can download the EICAR test files to check if an antivirus program is working.They are harmless but all well-known antivirus programs are programmed to detect them as if they were malicious. In your case you've to disable McAfee antivirus program first since it should quarantine the file immediately. EICAR: http://www.eicar.org/85-0-Download.html Version 11 is still supported but it'll nag you about updating. Here is an installation file: http://www.lavasoft.com/mylavasoft/support/supportcenter/run_on_a_frozen_pc/ad-aware-standalone-installer
  5. Hi again, Has it always been like this since you upgraded to adaware antivirus 12? Common causes are slow computer, slow hard disk(s) (e.g. external disk), many files, another security program and another program is using the hard disk(s) a lot.
  6. Hi mountainlion, I've asked adaware software (Lavasoft), but not received a reply yet.
  7. You're welcome, Joachim I'm glad the key worked. Berlin is a nice city, I was there on vacation last year.
  8. Hi Joachim, I've hidden your post since it contains the email address and there are spam spiders looking for email addresses everywhere on internet. Please, click "DO IT LATER" to be able to continue to use adaware antivirus. I've sent a PM to you with a license key. https://www.adaware.com/antivirus/activation
  9. Hi Deutschmann, It's a known problem if your email address contains a hyphen. Please, send a PM with your email address to me and I'll send a PM with a key to you.
  10. Thank you for the information, I'll move this topic to the forum for adaware antivirus 12.
  11. Hi Ricardo, According to the specification of adaware antivirus on https://www.adaware.com/antivirus it's only designed for Windows 10, 8.x and 7, not any server version. If adaware software (Lavasoft) has sold adaware antivirus to your company knowing that you planned to install it on a server version, I suggest that you contact the support team: http://www.lavasoft.com/mylavasoft/support/supportcenter/technicalproblems/adaware_critical_problem_report
  12. jerryb6446, that's great. You're welcome and I'll forward your thanks to adaware software. Which version of adaware antivirus do you have?
  13. Hi jerryb6446, Which version of Ad-Aware/adaware antivirus do you have? It's important to know for both the solution and to be able to move your question to the right product forum. Have you restarted the computer? It's a common problem with Ad-Aware 11 and the solution is described here: https://forum.adaware.com/index.php?/topic/34458-problem-after-upgrade-to-windows-10-or-after-installation-of-new-versions-of-windows-10-or-ad-aware/
  14. Hi ruiDiogo, Please, send your email address to me in a PM and I'll ask adaware software (Lavasoft) why you've a grey submit button, maybe there are other characters that cause the same problem. Afterwards I can send you a license key for the free version.
  15. Hi landc6, Let us see what left-overs of adaware antivirus you have. Please, download Farbar Recovery Scan Tool (FRST) and save it on the desktop: For 64 bits Windows: http://download.bleepingcomputer.com/farbar/FRST64.exe For 32 bits Windows: http://download.bleepingcomputer.com/farbar/FRST.exe Start the FRST program. Read the disclaimer and click Yes to accept it. Click Scan button. When done, FRST will create two log files, called FRST.txt and Addition.txt, on the desktop. Please, attach them to your reply.