CeciliaB

Sorry, please try the email address (or Facebook) mentioned here: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/

Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !

Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !

Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !

Hi Rose, Since you've paid for adaware antivirus, I suggest that you contact the support team since they've the best knowledge regarding accounts. You should be able to do that through the menus: https://www.adaware.com/user-guide/help

You're welcome.

Hi SrikanthL, Bitdefender seems to be the source of the detection. Please report the file to them: https://www.bitdefender.com/submit/ Bitdefender will then send new signatures without the false positive to Adaware.

Hi Krystalla, Please see this topic: https://forum.adaware.com/index.php?/topic/37696-how-to/

You're welcome, Angel. This forum is meant to be a way for users of the free version to help each other with common problems. Users of the paid versions are allowed to contact the support team. Usually this is done from the menus of the program but in this case you probably can't and have to use these ways: Email address: [email protected] Facebook: https://www.facebook.com/officialadaware/

You're welcome. I've corrected the link in my previous post, please follow it including the last paragraph.

Or this page, read carefully: https://www.adaware.com/user-guide/activation

Hi Angel, Did you use the Gmail address when you bought the license? Please see https://www.adaware.com/user-guide/activation Step 3. If it doesn't work, please see the last paragraph.

If that doesn't help, please see https://forum.adaware.com/index.php?/topic/37735-paid-for-renewal-ad-aware-reverted-to-free/

Hi Chemerical One, Please try this: https://www.adaware.com/user-guide/license_renewal