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CeciliaB last won the day on August 21

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About CeciliaB

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    Helping persons with computer problems.

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  1. I am trying to change my email address. I login successfully, type in the new email, and save it. The confirmation is sent to my old email. I then click on the "CLICK HERE TO VALIDATE NEW EMAIL" tag in that email. Next time I attempt to login to Adaware the new email address does not work but the old email does. Is there a reason the validation is sent to my old email? What am I missing?


    1. CeciliaB


      Hi meanmac,

      Sorry, I can't help you. Please contact the customer support team, see the link at the bottom of the email.

      I've deleted the attached PDF file since it contains your email address and that's private information.

    2. meanmac


      Thanks. Where is the email for the customer support team?

    3. CeciliaB


      You're welcome. In your email, you've a link near the end of the email.  Or see here: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/


  2. Hi amro, Please see this topic: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  3. Hi David, Yes, that can be the reason. Please turn it off and check. Note, I'm a volunteer and not part of the support team.
  4. You're welcome but I don't think anyone can help you over internet.
  5. Hi rivermom66, No one here will help you with hacks and you shouldn't accept that since you shouldn't trust unknown people on the internet. But we can help you get rid of malicious programs and in this case you need to install the latest BIOS, install Windows without being connected to internet, and use a router for the connection to internet that has been reset and is using the latest firmware. I've removed the uploaded files since they might contain personal information.
  6. You're welcome Sorry, but it's possible that your Windows misses one or several updates that are necessary to make Adaware work. Have you checked on the web site of the computer manufacturer for newer drivers? Windows 7 is very old and very insecure due to all known security holes. It shouldn't be connected to internet. Adaware antivirus 7 must be 15 years old and probably hasn't received any signatures updates during the last 10 years. I'd say that it's like having no antivirus program at all.
  7. Hi Danny, I understand that you've been using Adaware antivirus during several years. What happened in the computer between the moment when Adaware worked and when it didn't work? Please: Uninstall Adaware antivirus. Restart the computer. Run the Removal Tool: https://www.adaware.com/removal-tool Restart the computer. Install Adaware antivirus. Restart the computer.
  8. Hi, This is a forum where users of Adaware products help each other. I and other persons here are neither employed nor paid by any company involved in any of the Adaware programs. If you want to complain, this is the wrong place since company employees very seldom read posts in the forum. But several persons have been helped with uninstallation of Web Companion and other problems. There are some topics with successful removal of Web Companion in this forum.
  9. Hi Gary, Please see this topic about how to contact the support team: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  10. Hi bigjake24, The free version is updated/converted to the pro version when you enter the license key in the antivirus program. If you mean that you've lost the key, try to login to your account info here: https://myaccount.adaware.com/account/login/ If that doesn't help you've to contact the support team: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  11. Impossible to say. Can you give some examples of the files that Adaware found, Windows' files, your own pictures etc.?
  12. Very strange indeed. I'm sorry but some combinations of antivirus programs don't work.
  13. Hi bigjake24, Please see this page in the manual: https://www.adaware.com/user-guide/manage_exclusions If you run a scan while Kaspersky's antivirus program is running, the following will happen: 1. Adaware requests to open a file. 2. Kaspersky's notices the request and wants to scan the file too. 3. Sometimes when Kaspersky's checks the file, it'll create a temporary file. 4. Adaware wants to scan that temporary file. As you can see, the simple scan can turn into almost a nightmare of scanning files when two antivirus program are running and one of them runs a scan. Please, make sure that Kaspersky's antivirus program is disabled while running a scan with Adaware antivirus.
  14. Hi Mertz, Please see this topic: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  15. Hi dekiscool, I'm sorry but it's necessary that it takes some time for an antivirus to scan every file and folder that you want to open, move or handle in some other way. Depending on computer and storage the time might be noticeable or not.