CeciliaB

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About CeciliaB

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  • Gender
    Female
  • Location
    Sweden
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    Helping persons with computer problems.

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  1. I am trying to change my email address. I login successfully, type in the new email, and save it. The confirmation is sent to my old email. I then click on the "CLICK HERE TO VALIDATE NEW EMAIL" tag in that email. Next time I attempt to login to Adaware the new email address does not work but the old email does. Is there a reason the validation is sent to my old email? What am I missing?

     

    1. CeciliaB

      CeciliaB

      Hi meanmac,

      Sorry, I can't help you. Please contact the customer support team, see the link at the bottom of the email.

      I've deleted the attached PDF file since it contains your email address and that's private information.

    2. meanmac

      meanmac

      Thanks. Where is the email for the customer support team?

    3. CeciliaB

      CeciliaB

      You're welcome. In your email, you've a link near the end of the email.  Or see here: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/