CeciliaB

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Everything posted by CeciliaB

  1. Hi Klaatu, Which program installation started the installation of Adaware Secure Search?
  2. Hi zeusobio, Sorry, but this is an English speaking forum.
  3. CeciliaB

    How to...

    Well, an installation of an add-on in a browser cannot be done without you starting the process. Usually Adaware SecureSearch is installed by a program that you select to install. According to the agreement between adaware software and the manufacturer of that other program, they must give you the opportunity to deselect the installation of Adaware SecureSearch. I'm a volunteer here, neither employed nor paid by adaware software.
  4. CeciliaB

    How to...

    Hi Avi, You've to go uninstall the add-on in your browsers and go through the settings of the browsers to remove Adaware SecureSearch.
  5. Hi Jan23, Thanks for the information, I'll forward it to my contact person.
  6. Hi fcostars, Adaware antivirus is only supported on Windows 7, 8, 8.1 and 10: https://www.adaware.com/antivirus-pro
  7. Hi jnino, Adaware secure search is usually installed by another program that you installed. According to the agreements between adaware software and the companies of these other programs, they must give you the opportunity to deselect the installation of adaware secure search during the installation of their programs. Since it's installed as an add-on in your browsers and as default search engine etc. in them, you've to go through the browser's settings to uninstall the add-on and change search engine etc.
  8. You're welcome I hope they'll find the solution soon.
  9. My contact person thanks you for the information, it was very useful but unfortunately it's a bigger issue that will take a bit of time to figure out how to solve it.
  10. CeciliaB

    Cheryl

    HI Rancher, After the purchase you should have received a licence key in an email and you've to enter that license key in the program to unlock the Pro features.
  11. Thank you for all the information, I'll forward it on Monday.
  12. You're welcome Unfortunately the developers haven't been able to reproduce your problem. Can you attach a screenshot of a YouTube page and write which other add-ons that are installed in Chrome? Which antivirus program do you use and which version/edition of it?
  13. Hi BlockMyAds, I've forwarded your question to my contact person at adaware software. I hope that I get an answer soon.
  14. There is a special topic for suggestions: https://forum.adaware.com/index.php?/topic/35021-suggestions-ideas-what-features-would-you-like-to-see/ There might also be persons that prefer the current solution.
  15. You're welcome, Julio I've sent a PM with a license key to you.
  16. Hi Julio, Please answer these questions and I'll send you a license key: In which country are you? Which Windows version have you?
  17. Thanks, I've sent a PM to you too.
  18. Thanks, I've sent a PM with a license key to you.
  19. Hi, Adaware software company is trying to find the reason for the problem and they want to know in which country you live and your Windows version. Please post that information and then I'll send you license keys.
  20. Hi Jesús, I've sent a PM with a license key to you.
  21. Hi Sven, I've sent a PM with a license key to you.
  22. Hi bleemblau, There seems to be a problem with the server handling registrations. I've sent a PM to you with a license key.
  23. I've sent a PM with a key to you.