CeciliaB

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Everything posted by CeciliaB

  1. Sorry, please try the email address (or Facebook) mentioned here: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  2. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  3. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  4. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  5. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  6. Hi Rose, Since you've paid for adaware antivirus, I suggest that you contact the support team since they've the best knowledge regarding accounts. You should be able to do that through the menus: https://www.adaware.com/user-guide/help
  7. Hi SrikanthL, Bitdefender seems to be the source of the detection. Please report the file to them: https://www.bitdefender.com/submit/ Bitdefender will then send new signatures without the false positive to Adaware.
  8. Hi Krystalla, Please see this topic: https://forum.adaware.com/index.php?/topic/37696-how-to/
  9. You're welcome, Angel. This forum is meant to be a way for users of the free version to help each other with common problems. Users of the paid versions are allowed to contact the support team. Usually this is done from the menus of the program but in this case you probably can't and have to use these ways: Email address: [email protected] Facebook: https://www.facebook.com/officialadaware/
  10. You're welcome. I've corrected the link in my previous post, please follow it including the last paragraph.
  11. Or this page, read carefully: https://www.adaware.com/user-guide/activation
  12. Hi Angel, Did you use the Gmail address when you bought the license? Please see https://www.adaware.com/user-guide/activation Step 3. If it doesn't work, please see the last paragraph.
  13. If that doesn't help, please see https://forum.adaware.com/index.php?/topic/37735-paid-for-renewal-ad-aware-reverted-to-free/
  14. Hi Chemerical One, Please try this: https://www.adaware.com/user-guide/license_renewal
  15. Hi @AndyW54, I've informed by contact person in the company.
  16. Hi Rune, Sorry, you've to contact customer support. Email address: [email protected] Facebook: https://www.facebook.com/officialadaware/ If you haven't received a reply within 48 hours (workdays), you need to check the spam and/or junk folders in the web mail, since sometimes the reply is considered as spam by your email provider. If no a reply is found, you can send me a PM with your email address and license key. I'll then inform my contact person at adaware software (but not in the support team), who will contact the support team and ask why no reply has been sent to you.
  17. Hi ewallen, Please follow the description in this guide: https://www.adaware.com/user-guide/application_rules to configure the settings of the games. Did that solve your problem?
  18. Hi Ron, It does. No, but you can scan with Defender when you want to do that (according to what I've heard). Yes You shouldn't try to do that since having two antivirus with real-time protection will slow down the computer and might cause crashes or other problems due to conflicts between their drivers.
  19. Hi Alan, As I wrote in my previous post, the forum can't help you, you've to contact the support team.
  20. Hi Thrumpton1578, Please attach a screen shot of the screen where you can't do anything, we need to know the infected file.
  21. Hi irvjo, Thanks for the information, I'll forward it to my contact person.
  22. Irvjo, you're welcome. Avanquest Software owns the adaware product now: https://www.avanquest.com/UK/software/adaware-antivirus-professional-506445 https://www.avanquest.com/discover-avanquest/
  23. gspdzrfj, you're welcome It's important to check the email website since many email providers filter the emails before sending them to a computer.
  24. Hi gspdzrfj, Have you logged into the webmail and checked the folder for spam/junk/bulk emails?