CeciliaB

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Everything posted by CeciliaB

  1. Hi, This is a forum where users of Adaware products help each other. I and other persons here are neither employed nor paid by any company involved in any of the Adaware programs. If you want to complain, this is the wrong place since company employees very seldom read posts in the forum. But several persons have been helped with uninstallation of Web Companion and other problems. There are some topics with successful removal of Web Companion in this forum.
  2. Hi Gary, Please see this topic about how to contact the support team: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  3. Hi bigjake24, The free version is updated/converted to the pro version when you enter the license key in the antivirus program. If you mean that you've lost the key, try to login to your account info here: https://myaccount.adaware.com/account/login/ If that doesn't help you've to contact the support team: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  4. Impossible to say. Can you give some examples of the files that Adaware found, Windows' files, your own pictures etc.?
  5. Very strange indeed. I'm sorry but some combinations of antivirus programs don't work.
  6. Hi bigjake24, Please see this page in the manual: https://www.adaware.com/user-guide/manage_exclusions If you run a scan while Kaspersky's antivirus program is running, the following will happen: 1. Adaware requests to open a file. 2. Kaspersky's notices the request and wants to scan the file too. 3. Sometimes when Kaspersky's checks the file, it'll create a temporary file. 4. Adaware wants to scan that temporary file. As you can see, the simple scan can turn into almost a nightmare of scanning files when two antivirus program are running and one of them runs a scan. Please, make sure that Kaspersky's antivirus program is disabled while running a scan with Adaware antivirus.
  7. Hi Mertz, Please see this topic: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  8. Hi dekiscool, I'm sorry but it's necessary that it takes some time for an antivirus to scan every file and folder that you want to open, move or handle in some other way. Depending on computer and storage the time might be noticeable or not.
  9. Hi Raymond, Please see this topic: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  10. Hi, According to the agreement between Adaware Software and the companies that bundle an Adaware product, the companies must give the user the opportunity to select to install or not to install the Adaware product. Please, tell us the name of the product and where you downloaded it. Adaware software will then complain to that company.
  11. No, Adaware antivirus is not malicious and is used by many persons without any problems.
  12. I've moved the topic. Note that most members here use the free version and can't answer your question.
  13. Hi tester12345, This is the subforum for Ad-Aware version 11, which is a very old version. Do you want to have information about that version or about version 12? In the latter case I'll move the topic to the correct subforum. What shall the information be used to?
  14. CeciliaB

    uninstall

    Hi Careybird, There are several Adaware programs. Which one do you've? How do you notice the program?
  15. Good, but since you wrote that you've the same problem with several antivirus program, I don't think that we can help you. I suggest that you contact a general purpose computer forum for both hardware and software problems.
  16. Hi jaggi, Sorry to hear that you've a problem with your laptop. Since it isn't related to only Adaware antivirus, I don't think we help you here. Maybe it's too old/slow or contains too much dust.
  17. Strange, please contact the support team for questions about license keys: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  18. Hi sgibb88, Adaware has nothing to do with BitTorrent. If you've problems with the BitTorrent license, you've to ask that company.
  19. Please, see this topic for how to contact the support team: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  20. Hi Gary, It's the same installation file for both the free version and the Total version. When you enter the license key in the free version, more features are activated.
  21. Sorry to hear that you've some problems with Ad-Aware antivirus version 11 but that is a very old version that has been replaced with new versions. Neither version 11 nor later versions are miners or malicious in any other way.
  22. Hi Gary, You've to contact the support team, see contact info in this topic: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  23. Hi Linda, Please see this topic: https://forum.adaware.com/index.php?/topic/37994-ad-blocker-extension-no-longer-exists-firefox/
  24. Hi Chris, Youtube (Google) has probably changed the code of the web page to circumvent the adblockers' actions. The adblockers will try to find another way of blocking the ads. It's always a fight between the web sites and the adblockers. When I search, I can read that users of other adblockers are reporting that they see ads today, miss the skip button or get error messages on Youtube. Sorry, you've to wait until the code of the Adaware adblock has been updated.
  25. Then you've to contact the support team and you should be able to do that through the menus in the program.