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Everything posted by CeciliaB

  1. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  2. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  3. Hi Cin, Of course adaware antivirus isn't a virus, but all antivirus programs are difficult to uninstall since they need to be protected from virus and other malicious programs that want to disable (or uninstall) them. Does adaware antivirus want to update the program itself (you installed an old version) or the definitions? In the latter case: Is the computer connected to internet with a VPN connection or a proxy server? Which antivirus program did you use before installing adaware antivirus? Did you use that programs special Removal/Uninstallation tool? If not, there might be left-overs that disturbs the installation of adaware antivirus. Please use Removal Tool after the normal uninstallation of adaware antivirus: https://www.adaware.com/removal-tool
  4. Hi Jim, Don't you see the full path when you hover with the mouse above the abbreviated path? You can look at more details and download the detailed scan report, see https://www.adaware.com/user-guide/scan_reports,
  5. Try to reset Chrome: https://support.google.com/chrome/answer/3296214 Note, it's possible that nothing is wrong in your computer and it might be a false positive from AVG or that the web sites (or ads on the pages) where it occurs really are infected and the message is needed to protect you from a phishing attempt. Please see this AVG topic: https://support.avg.com/answers?id=9060N000000PgujQAC
  6. Thanks, not easy to find anything malicious in the logs. When did the problem with r.eablink start, e.g. when you installed FonePaw Screen Recorder on August 29 or before that? Do you notice r.eablink in all three browsers? Please attach a screen shot of r.eablink. I can see that you installed the add-on Honey in Chrome August 27. It seems to be questionable: https://www.systemlookup.com/FF_Extensions/3662-jid1_93CWPmRbVPjRQA_jetpack_xpi.html The above is a very old Java version with many known vulnerabilities, please uninstall it. If you really need to have Java installed, it's important to always have the latest version.
  7. Hi NDJeff, Please see this topic: https://forum.adaware.com/index.php?/topic/30823-read-this-before-you-post/
  8. Hi rwb8aa, Please see this topic: https://forum.adaware.com/index.php?/topic/35079-problem-with-activation-of-paid-versions-of-adaware-antivirus-12/
  9. Hi leejcarol, Why have you copied information, including log file, from a more than 10 year old topic? https://forum.adaware.com/index.php?/topic/21766-error-1814/
  10. You're welcome If that is the case, adaware antivirus would find it during a scan of the computer, or when you use it. Since all antivirus programs can miss some files, you can upload it to https://www.virustotal.com/ to check it against many antivirus programs. You can do that with your own app too and since adaware antivirus gets many definitions from Bitdefender, if it is flagged by Bitdefender, please upload it to Bitdefender: https://www.bitdefender.com.au/support/what-to-do-when-bitdefender-detected-a-clean-file-as-infected-(false-positive)-851.html
  11. Hi Clay, I've reported your issue to my contact person. I assume it's a false positive and you aren't writing malicious code. Please note that you can exclude folders in adaware antivirus: https://www.adaware.com/user-guide/manage_exclusions I think that is a good solution to configure development folders to not be scanned.
  12. Can you check that you do as described in the attached instruction, just to be sure. Steps to check other disc.docx
  13. Sorry, but my contact person hasn't received an answer from the developers yet.
  14. Hi handlesscombo, If you haven't done a full scan of the computer with adaware antivirus please do that, if possible exit all programs first. Does adaware antivirus find any threats during the scan? If yes, which?
  15. Seems to be easy to uninstall the product since you haven't replied to the simple question about which product.
  16. Hi, Adaware software (former Lavasoft) has many programs. Which program to you refer to? This occurs when you install a program and the manufacturer of that program has bundled the program with a product from adaware software. If you want to blame someone you should blame that manufacturer for bundling it and not make it easy for you to deselect the bundled programs.
  17. Good! Please follow the instructions in the topic: How to report a problem Note post #2 and please do it after a full scan.
  18. Hi Megladon, Have you Windows 7, 8 or 10? Earlier Windows versions are not supported. Are Windows fully updated? I suggest that you start with: Please, uninstall adaware antivirus. Restart the computer. Run the Removal tool: https://www.adaware.com/removal-tool Restart the computer. Fetch and install adaware antivirus: https://www.adaware.com/antivirus Can you activate and use adaware antivirus as usual now?
  19. Thanks, I've forwarded the link to my contact person.
  20. Thanks, the developers at adaware software need to see more detailed log files to be able to find the problem. 1. Please right-click This Computer icon and select Properties -> Change settings -> Advanced -> Environment Variables -> New (under System variables) -> OK. In the Varable Name field please type: ADAWARE_LOG_LEVEL and in the Variable Value field and then type: Debug If ADAWARE_LOG_LEVEL already exists, write down the current value first. 2. Try to scan F: with Custom scan. 3. Please follow the instructions in https://forum.adaware.com/index.php?/topic/34799-how-to-report-a-problem/ but only for the adaware folder this time and upload the zip file to some file sharing service. 4. Restore/Delete the variable ADAWARE_LOG_LEVEL that you created, please.
  21. Have you selected "Smart scan" i Custom Scan Settings? https://www.adaware.com/user-guide/running_scans If yes, only changed files are scanned. Are the mp3 files changed? Please, check the exclusions too. https://www.adaware.com/user-guide/manage_exclusions
  22. Can you in Windows Explorer right-click your second hard disk and select "Scan with Adaware Antivirus"?
  23. Hi Linda, Do you get the popups on all web pages or on only one web site? Please, to get help with cleaning your computer follow the instructions in the topic Read This Before You Post! and I will move your topic to the forum Help with Stubborn Infections.
  24. Or follow post #2 in the linked instruction. It's no private information in the zip file and the link to it can be posted.