CeciliaB

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Everything posted by CeciliaB

  1. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  2. CeciliaB

    nagware

    Hi stevesxm, Are you using adaware antivirus free, antivirus pro, adaware ad block or one of the other product from adaware software?
  3. Hi Mikevienna, Sorry, I don't know since none in the company informs the volunteers here about their deals. You can try to contact the support team through the menus in adaware antivirus pro.
  4. Hi ashu, Please see this topic:
  5. It's a known problem and it's Web Protection in adaware that blocks the access of the printer. They're working on a solution that will be included in the next major release of adaware, but I don't know the time plans for future versions. In the mean time it's possible to disable Web Protection by following this instruction: 1. Please stop Ad-Aware service (make a right click on the Ad-Aware icon in the tray menu and choose "Stop Ad-Aware service") 2. Go to c:\Program Files\adaware\adaware antivirus\AdAwareProxyEngine\1.0.0.8\ 3. In this folder you need to rename "httproxy.dll" file ( (e.g. to httproxy.dll.notused, do not remove the file,). 4. Start Ad-Aware service (make a right click on the Ad-Aware icon in the tray menu and choose "Start Ad-Aware service" or restart the computer) .
  6. Sorry to hear that. If you send a private message with your name, email address and preferably order number to me (don't post it in the forum), I can ask my contact person why you haven't got a reply. I assume that you have logged in to the web mail and checked the spam folder.
  7. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  8. Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !
  9. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !
  10. You're welcome Is your problem solved?
  11. Did you uninstall CCleaner before the installation of adaware?
  12. Good but why does Skurcey have problems?
  13. Have you tried to go back to the DNS of your internet provider instead of using Google's? There are a lot of drivers from Bitdefender in the FRST log but I'm not sure that all of them belongs to adware antivirus. @LSArtem please check.
  14. Users of the paid version can contact the support team through the menus in the program, I'm only a volunteer and not familiar with the firewall and other functions in the paid versions. Uninstall the usual way (Control Panel or Settings). Restart the computer. Use the Removal tool: https://www.adaware.com/removal-tool Restart the computer. Install again. Be sure to have the license key available before uninstalling.
  15. Hi Ryochan, Do you have adaware antivirus free or a paid version of it? Sometimes a complete uninstallation including using the Removal tool and a new installation of adaware antivirus after a restart of the computer helps. Do you want to try that? I can give you a link to the Removal tool in that case.
  16. Do you mean FRST? With FRST you do the following: Please, download Farbar Recovery Scan Tool (FRST) and save it on the desktop: https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Start the FRST program. Read the disclaimer and click Yes to accept it. Click Scan button. When done, FRST will create two log files, called FRST.txt and Addition.txt, on the desktop. Please, attach them to your reply. Artem will go through the log files and come back with more instructions.
  17. Hi Hivelocitie, Please follow the instructions in this topic: Read This Before You Post!
  18. It's very difficult to read the error message since it's very small. Is this correct?
  19. You uploaded a screen shot of the error message on April 17, but I can't see anything with "cernakrnl.xmv" in it. Can you upload a new one where you can see that?
  20. Good! Have you restarted the computer since you managed to register and activate?
  21. FRST doesn't do anything until you give it some commands. How do you notice Web Companion? In the logs I can see only one line that is related to Web Companion and that it isn't visible on the screen. Please, start Notepad. Copy all text that is in the box: CreateRestorePoint: CloseProcesses: IE trusted site: HKU\S-1-5-21-122289052-1621799253-3240997281-946166\...\webcompanion.com -> hxxp://webcompanion.com Reboot: and paste in Notepad. Check that no files have been split on two lines. Save the file as fixlist.txt on the desktop. Exit all programs. Start FRST, please. Click the Fix button. Wait until the tool has finished. It creates a log file, called Fixlog.txt, on the desktop. Please, paste the content of that file in your reply.
  22. Sorry Skurcey, I asked my contact person two days ago and he hadn't heard anything from the developer.
  23. Hi Dov3ie, Adaware software needs more information to be able to solve the problem, please follow what i replied to Manabozo above.
  24. Morning Mick, Very good! You're welcome and I'm glad everything is working now.