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About susangrand

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  1. Go to the UK McAfee site and download the "old" McAfee--still available there-it recognizes you as a subscriber. Then redownload your Ad-Aware SE Personal. It only took me about 3 hours and visits to various message boards to figure all of this out. However, it is unprofessional of them to require people to uninstall a product they paid for. I don't have so much confidence in McAfee now, though (because their "update" didn't work), and I seem to be in some sort of a loop of "automatic" renewal using my credit card--doesn't appear to be easily "turned off" by changing the account information online. I suppose it would take a phone call to a number not easily found.