MarieLouse Larsson

[quote name='CeciliaB' post='126534' date='May 3 2011, 10:54 PM']Hi Euan24h, I have informed Lavasoft that you have a problem. I guess they will write an answer here. Since you have the Pro version you can try to use the Lavasoft support instead of this forum with volunteers, but I don't know if you need some information that you don't have yet. See this post by LS Digger Barnes for links: [url="http://www.lavasoftsupport.com/index.php?showtopic=30887&view=findpost&p=125583"]http://www.lavasoftsupport.com/index.php?s...st&p=125583[/url][/quote] Hi Euan24h, Please check your messages. I have sent you a message with the downloadlink to the trial to see if that works better. Just let me know if having more questions. Best Regards MarieLouise

Hi Gavin, The Ad-Aware Pro Internet Security trial you have downloaded is working and PC Advisor has received the license from Lavasoft so on that side it´s all good. There are two possible reasons as to why the Pro trial is becoming the Free version when you are installing: If you have had an Ad-Aware trial on that computer before, then this is the reason. It could also be that you have a Firewall on your network preventing the trial communicating with our servers. Please let us know and we will try to help you to solve this problem. Best Regards MarieLouise