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srtyab last won the day on November 29 2013

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About srtyab

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  1. To Whom it May concern, I figured the issue out. Blizzard's updater creates a tempory update file called wow.exe.temp. It exists for a few seconds than vanishes, and only exists when the launcher is updating. I can't upload it because again, it vanishes very quickly. It can be avoided by excluding the world of warcraft folder (something the guy i called on the phone from support really should have known . .). My guess is like many things Blizzard does, it's one of many security measures they use to ensure their software isn't hacked or if it is, they know what's doing it. The issue is fixed now, but thank you for responding.
  2. Does anyone know how to add a program to the whitelist manually? Instead of using the browse function? thanks.
  3. To whom it may concern, I have adaware 11 total security and when I activate the Blizzard launcher, and it tries to update itself i get a warning that a virus has infected my system. It is listed as Gen:Heur.Krypt 69 with the following path of \\?\C:\Program Files (x86)\World of Warcraft\Wow.exe.temp. This is not a virus. It only happens when I update with the blizzard launcher. I can no longer add the file to my whitelist by right-clicking on the warning (bad thing to remove imo). I tried adding world of warcraft.exe and similar programs to my white list by manually finding them but this one i can't (I'm guessing because Blizzard often makes temporary files for updates and I don't know where it is. I have tried to re-install the game as well, which also didn't work. Please help.
  4. Yup they've sent me a mail already, tried to change my password etc, still no luck. I'm rather curious to know if the issues im having updating my adaware total security are connected to my inability to log in, just seems odd. [quote name='CeciliaB' post='130005' date='Oct 20 2011, 12:41 PM']Hi poepouri, Not being able to login to accounts seems to be a rather common problem this week. I will send a PM to support. Is it possible for them to send you an email with the address you used to register here?[/quote]
  5. I cannot update my ad-adware total security at all, everytime i try I get a "unknown error occurred 5705". I tried to find some kind of support, either phone or email but i cannot log in to my account through lavasoft either. I changed the password, but still no luck so i cant even reinstall. If someone can give me help i'd really appreciate it. Thanks.