

bobov
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It works now. Thanks for your help.
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I just did a complete uninstall with the Revo Uninstaller, and then reinstalled. The update is 0150.0698. Is that the right one?
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It's now 48 hours since the last update. There's nothing wrong with my computer.
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I've had no update for about 24 hours. Can this be right?
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I have been on 0864 for about two days. That couldn't be up to date.
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I recently uninstalled/reinstalled Ad-Aware. As of a few minutes ago, I still can't download the first definitions file. Is there a work-around? When might we expect a resolution?
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Thanks, CeceliaB!
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I've used Ad-Aware for almost a year. Now I can no longer update. I uninstalled Ad-Aware completely with the Revo Uninstaller, then reinstalled. I asked for Ad-Aware Free and got version 9.0.7. Is this the most recent? It still doesn't update. I get a message saying it can't connect to the network. I tried updating from the start menu. No help. I tried stopping the service and checking "allow service to interact with desktop." No help. If I go to C:\Program Files\Lavasoft\Ad-Aware, I do not see "AAWService.exe." I do see AAWService, but this offers no compatibility tab. My computer uses Vista, SP2. What can I do?
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Hi, Cecilia, Searching Device Manager, I found this listed as the "Device Instance Path" of the unknown device: ROOT\LEGACY_LAVASOFT_KERNEXPLORER\0000. It seems this does have something to do with Ad-Aware. I had trouble installing 9.6, and installed and uninstalled several times. Perhaps this is a relic of one of those installations. Device Manager gives me the option to disable the device. Would you advise I do that?
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Hi Cecilia, Device Manager lists an "unknown device" about which it has no information at all. I haven't connected anything to my computer that I'm aware of. The sound and network work properly.
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Hi CeciliaB, Windows only says it's looking for a driver for unknown hardware. The message appears when I turn on my computer. Ad-Aware has not found anything malicious.
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The Ad-Watch icon is red. If the driver is installed and working, why does Windows tell me it's looking for a driver for unknown hardware? This started happening immediately after installation of Version 9.6. Thanks for confirming that Ad-Watch is working.
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I installed Version 9.6. I checked that I wanted the driver installed for Ad-Watch. Now, every time I start my computer, Windows tells me it's looking for a driver that it can't find. This could only be the Ad-Watch driver, since I've installed nothing else. Was the Ad-Watch driver actually installed? Is Ad-Watch working properly? What can I do to correct this problem?
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Thanks.
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I've uninstalled 9.5, but I can't find 9.6 anywhere. Where is it?